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2014 Fall ITPF Participant Survey November 20, 2014.

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Presentation on theme: "2014 Fall ITPF Participant Survey November 20, 2014."— Presentation transcript:

1 2014 Fall ITPF Participant Survey November 20, 2014

2 1. Attending this conference was a valuable use of my time. ValuePercentCount Strongly agree39.2%60 Agree56.2%86 Neutral4.6%7 Disagree0.0%0 Strongly disagree0.0%0 Not Applicable0.0%0 Total153 Total Responses 153

3 2. Overall, how satisfied were you with the presentations and topics? ValuePercentCount Very Satisfied26.8%41 Satisfied61.4%94 Neutral8.5%13 Dissatisfied1.3%2 Very Dissatisfied0.0%0 Not Applicable2.0%3 Total153 Total Responses 153

4 3. Overall, how satisfied were you with the IT Professionals Forum? ValuePercentCount Very Satisfied36.6%56 Satisfied58.2%89 Neutral4.6%7 Dissatisfied0.7%1 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total153 Total Responses 153

5 4. If you were dissatisfied or less than satisfied with any of the previous items, please tell us how we can improve. CountResponse 1 A mobile app for the forum that does what the handouts do now and more would be great 1AOK as is. 1I can see how the forum is useful. It is just not directly related to my job. 1I was very satisfied. 1I was very satisfied. It was excellent. 1 Looking for two extremes: more soft skills sessions and also detailed technical sessions. 1Need more web-based topics for web designers 1Not sure if 2 a year are necessary. Maybe make one online? 1 The morning sessions were good, but afternoon sessions were not as interesting.

6 4. If you were dissatisfied or less than satisfied with any of the previous items, please tell us how we can improve. CountResponse 1 Several of my fellow IT pros could not attend due to schedule conflicts. It might be helpful to have recordings of sessions (or Lync casts) where the speaker consents to such recordings, to help increase the reach of the events. 1 I think recruiting presenters is always a challenge, but continued variety and content is very welcome.. engagement with other areas of campus to present how they're using IT is always so interesting. 1 I think there needs to be a slightly better description provided. I continually am getting into ones that are not exactly what I thought. 1 Publish the breakfast menu ahead of time. Many that I spoke with were expecting a continental breakfast, and therefore ate before coming (as did I). Also, a 5 to 10 minute warning bell prior to the start of the next session is VERY helpful. It cuts down latecomers and helps everyone concentrate on the presenter rather than the door. 1 The only glitch was breakfast being cleared away at 9:15 instead of 9:30. A small thing, but I had stopped to chat instead of getting food and turned around to see the food tables recently cleared. Probably this was related to the last- minute switch in times, so not a big thing, but irritating at the start of the day. 1 Not providing a reason that the Keynote speaker was cancelling was a mistake. If he was ill, that is reasonable and appreciated. If he got called to something considered more important, share high level details so hundreds of attendees don't feel slighted.

7 4. If you were dissatisfied or less than satisfied with any of the previous items, please tell us how we can improve. CountResponse 1 You've probably gotten a lot of comments about the breakfast, and how the hotel wasn't told that it had been extended half an hour in the that went out to attendees. It did make for a rough start to the morning. 1 Someone on the planning committee should vet the titles of the sessions. From this event, the "Open-Source, Web-Based Project: Universal System Manager - for monitoring, control, and reporting" was inappropriately named since it failed to mention that it was specifically directed for AV devices, and had barely anything to do with "open-source" or "systems management" 1 some topics were pie in the sky vs. practical information that could be leveraged to support our customers 1 I was looking forward to hearing from our new CIO. I was very disappointed his keynote was cancelled. 1 There weren't as many topics that interested me as there have been at previous IT Pro Forums. Could the sessions be getting diluted since it's happening twice a year?

8 5. What kinds of sessions and topics would you like to see at future events? (this can include the next full-day ITPF or at focused workshops, training, and half-day events) CountResponse 1Current trends just like this time. Excellent topics. 1Elevator speeches 1Facilitation training, project management training 1GIS integration in mobile applications 1I hope you will reschedule the security session that was cancelled. 1I would like some more action/hands-on activities in the sessions. 1I would like to attend or present a topic about Data recovery 1I'd like to see more workshops or training style events. 1Kaltura hands-on workshop for audio and video. 1Media-related topics, branding, communication strategies 1Missed the plenary session(s) this time 1More Open Source projects

9 5. What kinds of sessions and topics would you like to see at future events? CountResponse 1More Technical! 1More hands-on sessions, perhaps. Most I saw were overview sessions. 1More on mobile development and accessibility 1More sessions on software and web development 1 More technical topics such as: Group Policy, Windows management software and scripting. 1More topics on mobile devices and the cloud 1Security... Video... Instructional Technology and practices. 1 Technical workshops Sessions for lessons learnt/sharing projects/process improvements. 1The mix of technical and non-technical was good this year; please continue. 1There were more technical sessions this time and I liked having that option. 1Vendor presentations 1connecting Lync and Skype chat

10 5. What kinds of sessions and topics would you like to see at future events? CountResponse 1data storage 1hands on training 1keep having technical topics 1more mobile professional development workshops 1more of the same 1more topics on software development 1 n/a 1 training-workshops 1 I'm a programmer, and I feel like there needs to be more presentations on this. For example, what APIs are available to us and access to data. 1 Panel discussion on who provides what resources. CITES has resources - who can access them? What about AITS? Public Affairs? CTL? etc. 1 More topics that can be applied to work outside of the University of Illinois. Guests to the conference will get more out of the sessions if the session topics use University projects as examples to explain a broader topic, as opposed to just summarizing a University project. 1 A few more technical topics dealing with coding but overall, there seemed to be enough variety for every technical/non-technical level.

11 5. What kinds of sessions and topics would you like to see at future events? CountResponse 1 Please continue to encourage leadership presentations. Especially ones that discuss campus IT goals and strategies, and activities aligned to those. In fact, it might be nice to call those out somehow. For example: in this IT Pro Forum, the Wireless Data Expansion directly aligns strongly to the campus IT strategy and approved by the campus IT Governance committee. 1 Some of the presentations felt like they were largely based on personal experience, i.e. "this is a thing that we did that might work for you." I'd prefer to see presentations that are more rooted in research, practical methods, tactics. It's fine if you want to share an approach that worked for your department, but I want more than just anecdotes to convince me to try it. 1 Case studies from different departments that can spark more discussion. Possibly some support from ITPF to facilitate continued discussion after the conference. 1 Sessions with (1) advice/tips on keeping up with technology (for developers, etc.) (2) Overview of the many shared services on campuses / UA - not just one-at-a-time, but a more comprehensive list including contact info 1 sessions about existing campus services with more details about how they can be leveraged by the IT community. I also think a roadmap/future investigations/works-in- progress would useful for planning/feedback purposes. 1 Professional development sessions (i.e., how degrees can help your career, what the university offers, leadership skills) Maybe more topics on Big Data and Data Visualization Topics on how collaboration can happen between IT pros and business

12 5. What kinds of sessions and topics would you like to see at future events? CountResponse 1 What are the emerging areas of research across campus? How are cross-discipline endeavors challenging our IT structure? Reports on conference experiences? Training for IT Pros - AD, IDM, LMS, etc. 1 Networking: Cross-node vlan support Systems: VMware vs. Hyper-V vs. Xen bakeoff Systems: OpenStack & local cloud solutions 1 A presentation on where mobile technology is headed over the next 20 years, wearable technology, etc. would be interested. The credit card presentation was very good 1 I'd like to see major services just have a big Q&A session time block. For instance, "everything you want to know about " -- have everyone who is responsible for everything related to delivery on campus in one room on a panel and have everyone fire away questions. Do this for all major campus level services. 1 Although I liked the range and ability to sample a variety of topics, I'd also find longer more in depth sessions more useful. 1 Box.com in the U of I ecosystem Remote Banner and Eddie RDP pilot/production service ATLAS Form Builder, academic units, and you! Campus implementations of i- Link with touch screen kiosks Poster session about University Surplus and IT equipment disposal "What Do You Use?" - an open discussion about the tools of the trade. Might be more suitable for a Caffeine Break. 1 I really enjoyed the research based IT topics that I have attended, both in this session and the previous ITPF

13 5. What kinds of sessions and topics would you like to see at future events? CountResponse 1 Quarterly or bimonthly updates on major initiatives (Research Data Service, Cyberinfrastructure, ID management, etc.) are always welcome. 1 Even more technical topics introductions to open source (or low cost) software tools that I might not be using yet. More business requirements analysis tips and tricks talks. More best practices talks. So...keep it up, I guess. :) 1 Continue updating us on the progress of the Knowledge Base tool and when it will be available to the rest of us. 1 Would be interested to see some sessions on Banner, especially in the Financial and Student areas. I work with the HR area of Banner and would like to see how these other areas relate to what I support. 1 I value topics that help me to envision future possibilities for using IT in Research and for streamlining Administrative Processes. 1 More presentations where peers from other institutions present how they are doing things that are different from our methods.

14 6. Is there anything we can do to improve your experience at this event? CountResponse 1A minor thing, but the food should be closer to the breakfast and lunch area. 1AOK as is. 1Breakfast buffet should be near the rooms with tables for eating. 1Buffet lunch would be nice :-) 1I don't think so, I had a great time. 1 I tend to lean toward sessions focused on communication and would like to see more of those. 1It was very well executed. 1Less food. 1Make name tags easier to read. Hang some clocks on the wall. 1More Soda! :) and Breakfast. 1No. Great location, topics, and presenters. 1Nope. You did a great job!! 1Not really. 1Nothing comes to mind. I thought it was run very well.

15 6. Is there anything we can do to improve your experience at this event? CountResponse 1Offer a gluten free lunch. 1Offer a paperless schedule/conference information. 1Provide paper/pens for notes. There were none available throughout the day. 1The lunches were kinda just there, but the breakfast was great. 1iHotel is working out great. 1it was well done. 1recording for later reference 1 Provide presenter slides (electronically) - ahead of time would be ideal, but having them soon after would be good. 1 Several rooms did not appear to have sessions going on, but the doors were open, they seemed set up and people were casually using them. If these were open for people to check , take a call, etc., please add appropriate signage next year. This kind of resource would be awesome. 1 Something other than the same boxed lunches next time would be a nice change. The breakfast is a great way to kick off the morning and is appreciated. 1 The breakfast was far from the registration table and where we would ultimately be sitting, so I went back and forth across the conference center a few times just to register, get food, and find a table to eat. Also, the vendors in the hall made it a bit hard to get through, especially when other pedestrians were in the hallway.

16 6. Is there anything we can do to improve your experience at this event? CountResponse 1 There seems to be a lot more either new or UIS/UIC folks in attendance. If there was some way to help introduce, inter-mingle, etc these people, that would be great -- but I have no idea how that might be accomplished. 1 How do you stop people from coming into a session 5, 10, even 15 minutes late? That is very, very distracting. 1 Is it possible to have the presentation material in paper or online so we can look up the topic or needed info later when needed? 1 Record the presentations and make available afterward. I spend a lot of the day socializing with other IT professionals and vendors, and would like to see more presentations. 1 Breakfast was advertised to be served until 9:30 but it was gone by 9:15. I was not pleased to have no breakfast! Plus the beverages were not well stocked all day. 1 Better chairs. I don't remember any problems at the Spring 2014 ITPF, but the chairs, especially in the Chancellor's room, were terrible. I was uncomfortable within a few minutes of sitting in them and constantly changing positions, and all of my coworkers also specifically mentioned how bad the chairs were. 1 One cool idea: an app for mobile devices that integrates the iHotel map, the talk locations, and your personal schedule to show you your destinations by time. Mostly this is just cool, but it does mean less flipping between schedule/map paper and hangtag to remember which room is next. And it would be good for new folks who haven't yet memorized the room layout.

17 6. Is there anything we can do to improve your experience at this event? CountResponse 1 Leave breakfast open til the first thing starts. I know the timing was off, but could the food that was out at least have stayed out? Also, put the snacks in two places--by the time through the snack line I didn't have any time to talk to vendors. On a more practical side, there was no wireless networking in at least one presentation room. That was annoying as I waited for the session to start. 1 I would have liked to see more "hands-on" or interactive sessions and a some more technical options. This may have been based on the sessions I attended. 1 It would be helpful if there was a clear description of each of the sessions in printed material that was distributed. Additionally, it would also be nice if a small notebook or some pieces of paper were also included. 1 There were a lot of complaints about the lunches. I was fine with them, but a LOT of my co-workers complained about the quality: hard cookies (burned?), bland sandwiches, etc. I would consider upgrading lunch, if possible. 1 If there could be a designated wiki space for presenters/posters to be linked (hosted on Box?) after-the-fact, that would be immensely useful. There often isn't time to ask after a presentation, and there's no guarantee of a prompt follow-up (or any follow-up, if you wrote your address illegibly). Also, it would be great as a record for ITPF topics and an archive about where we've been and where we're going. 1 no.. really it was great. I mean if there were more parking that would be awesome, but that only matters on days that it's raining.

18 7. Please add any additional comments or concerns here: CountResponse 1 Enjoyed the sweet and savory afternoon snacks. Please continue with that. It was quite yummy. 1Excellent job by everyone that was involved. 1Food was great, but maybe too much? Felt like all I did was eat and sit. 1Great job on an event well done. Kudos to the team! 1I think these are wonderful events and I was glad to be able to attend. 1I was sad to hear Mark Henderson was not able to attend. 1Overall, a good conference. 1Some of the session descriptions didn't quite match the actual content. 1Thank you for doing such a great job at communication! 1To the team and presenters: Great job! 1Well done! 1all in all it was an enjoyable and informative day. 1love the prize drawings. 1 the upgraded lanyards are a HUGE improvement and bring a more professional feeling to the event.

19 7. Please add any additional comments or concerns here: CountResponse 1 I really like having the IT Pro orientation session. We sent lots of new people to it, and I think it's a great place for that to just live as a repeated session. Really good set of presentations this year. I wish I could watch some of them on recording that I couldn't make. 1 The conference was very well organized, the workshop sessions were on target and the social time with other peers was very beneficial. It was truly disappointing that Mark Henderson could not speak as the keynote. 1 Loved the full breakfast. I got there later and didn't get any (my fault), but the plates looked wonderful - much better than the usual bagel or Danish fare. 1 I have been on campus only 6 weeks, so this was my first ITPF. I'm very impressed. Every aspect for me went smoothly. I could find my rooms, the food was excellent, the presentations I attended were all worthwhile, the posters and vendors were informative. 1 I thought the drinks and snack offerings were great this year. Avoiding Project Management Pitfalls had a group activity at the end which I was sure I would hate, but I found to be very useful instead. Expanding on group type activities within a fixed time allotment would be useful. 1 Thanks for providing a map on the sessions sheet distributed at the event. Thanks for announcing the next IT Pro day already. 1 good job ITPF committee! Unfortunately some immediate issues caused me to miss most of my schedule. I hate when that happens but CITES clients had to come first. 1 I think this conference keeps getting better by the year. I very much like the leadership track but also the technical track has matured significantly over the years.

20 7. Please add any additional comments or concerns here: CountResponse 1 This is the second IT Pro Forum I have attended since starting at UI, and have found both to be very helpful. I was only here a week when I went to the first one, so I got more out of this second one. I was unable to attend the last two afternoon sessions due to workload, but still learned a lot. 1 You really went over and above on the food and beverage. Excellent job! Check-in was smooth, materials were simple and it was fairly easy to figure out the map/session guide. If the powerpoint files were available online in advance or during the meeting, I did not see that . It would have been nice to have been able to pull those up on my tablet or print them for taking notes. I agree that providing copies is a complete waste of resources. Also - collecting name tags and lanyards for recycling for next year is something you might consider. 1 It would be super helpful if the sessions I registered were sent as *individual* calendar invite (for each session I registered, send a separate invite, not a full day event invite). Serves several purposes but most importantly 1) My calendar for that day is marked with exactly where I will be 2) As I am finishing up a session, I get a reminder on my phone where and what is my next session. 1 Very good Conference and I will attend again! I look forward to the next one, they get better and better each time! 1 the breakfast was once again truly amazing and a highlight that I will continue to look forward to. In fact I planned intentionally to meet a colleague from across campus as soon as breakfast opened so we could enjoy the tasty meal and catch up. It is truly great. yay bacon!!

21 7. Please add any additional comments or concerns here: CountResponse 1 the food was amazing. The full breakfast was amazing. In fact I met someone for breakfast at the forum and was able to do some great networking during that time! 1 I wish the breakfast had been extended into the opening remarks hour. Some of us can't get there until 9am. :-) Also, this survey doesn't take into account the schedule changes (i.e. Keynote change, no "Help! I've Been Hacked!")

22 8. Please select the sessions you attended so that we can ask for your evaluation of them. ValuePercentCount 1A: Keynote by Mark Henderson 6.9%10 2A: Urbana Campus Mobile Computing Initiatives - Let's Collaborate! 37.0%54 2C: Bomgar: Weird Name for Great Remote Support 18.5%27 2D: From Entrepreneurial to Enterprise: IT Grows Up 13.0%19 2E: Resarch Data Service15.1%22 2G: IT Pro Orientation8.9%13 3A: A Year of Cyberinfrastructure at Illinois 15.8%23 3B: Kaltura: It's Here Now, No Really It Is 17.1%25 Total Responses 146

23 ValuePercentCount 3C: Completing the Puzzle: Bringing Mobile Devices into the Managed Picture 12.3%18 3D: AD Migration the Engineering IT Way 13.0%19 3E: Personal Touch from a Distance 15.1%22 3F: Case Study: The Library and Data Center Shared Services 6.2%9 4A: Wireless Data Expansion 19.9%29 4B: Avoiding Project Management Pitfalls at the University of Illinois 21.2%31 4C: Help! I've Been Hacked: An introduction to Information Security Response 7.5%11 4D: From Banner 8 to Banner XE 11.6%17 4E: AITS Mobile Development Services: Let us help you be successful at mobile 9.6%14 4F: Search Party: Finding a Google Appliance Solution 11.6%17 Total Responses Please select the sessions you attended so that we can ask for your evaluation of them.

24 ValuePercentCount 5A: Credit Cards: About to become a relic of the past 29.5%43 5B: Elevator Speeches: Delivering your message when it counts 19.2%28 5C: Open-Source, Web- Based Project: Universal System Manager - for monitoring, control, and reporting 13.0%19 5D: Dissecting Learning Spaces 8.2%12 5E: Making Campus Mailing Lists Work for YOUR Users 8.9%13 5F: I am Virus Free and I Have a Skinny Footprint! 2.7%4 6A: SharePoint: More than document storage 15.1%22 6B: Getting Your People Started with Video 5.5%8 Total Responses Please select the sessions you attended so that we can ask for your evaluation of them.

25 6C: University KnowledgeBase: Solving your support puzzle 19.9%29 6D: Scanning, Two-Factor, and Exposure - Security Tools 13.0%19 6E: IT Risk Management: Blank checks, escalation, and other scary stuff explained 18.5%27 6F: CITES PaperCut for Departments 4.8%7 Total146 Total Responses Please select the sessions you attended so that we can ask for your evaluation of them.

26 Please rate your overall satisfaction with the presentation 2A: Urbana Campus Mobile Computing Initiatives - Let's Collaborate! ValuePercentCount Very Satisfied20.4%11 Satisfied63.0%34 Neutral7.4%4 Dissatisfied7.4%4 Very Dissatisfied0.0%0 Not Applicable1.9%1 Total54 Total Responses 54

27 Comments or questions regarding the presentation 2A: Urbana Campus Mobile Computing Initiatives - Let's Collaborate! CountResponse 1Can't wait to see what this group will do! 1Great session. Presenters should have practiced. Info was what I was hoping for. 1I liked that there were CITES and AITS people talking about how they were collaborating. 1I wanted to see more next steps by them. 1I'm looking forward to seeing some action in this area. 1Thought Jim Caputo had a great ice-breaker when he started the session! 1 Since I am not "student-centered" in my work, and since the committee currently is, it may be a while before our needs combine. 1 This turned out to be about app development which had nothing to do with my job. Titles should more accurately represent what content 1 We were asked to complete a survey on the fly (the paper survey didn't match the survey displayed on screen) and then talk to a "buddy" about our answers. Then random people from the audience chimed in about their thoughts regarding mobile development. That was basically the whole session. It was sort of a waste of time. 1 need a summary of current mobile tools and services. It seemed more like a fishing expedition for information. 1 The subject of mobile computing is VERY important. Unfortunately it was presented in a very casual and lackadaisical manner. More fire and passion about the product is what I look for. Also, for administrative support from above...which is why I usually avoid grassroots endeavors. 1 I signed up for the listserv so I should be able to get useful information from the people on the list if I need it. However, I expected this to be a presentation on Mobile Devices and different ways to implement them in the workplace.

28 9. Please rate your overall satisfaction with the presentation 2C: Bomgar: Weird Name for Great Remote Support. ValuePercentCount Very Satisfied84.6%22 Satisfied15.4%4 Neutral0.0%0 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total26 Total Responses 26

29 Comments or questions regarding the presentation 2C: Bomgar: Weird Name for Great Remote Support. CountResponse 1Did a good job of explaining the software 1Good to see Craig Jackson again, well done presentation! 1Great presentation 1Great presentation! 1 He could have used a longer session block to present everything it could do. Very informative. 1The presenter was highly educated on his product. 1 presenter was VERY knowledgeable in the subject and good relaxed presentation style 1 excellent presentation. Good refresher for things I had been presented before but the demo was very helpful to see the user side of the equation. 1 Thought this was presented well. There was a lot of material so the session could have even been a little longer for the demos. 1 Awesome, I can't wait to try it out. Impressed at the demo, especially that the network cooperated! Black on orange on orange was a bad slide, though.

30 Please rate your overall satisfaction with the presentation 2D: From Entrepreneurial to Enterprise: IT Grows Up. ValuePercentCount Very Satisfied36.8%7 Satisfied57.9%11 Neutral5.3%1 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total19 Total Responses 19

31 Comments or questions regarding the presentation 2D: From Entrepreneurial to Enterprise: IT Grows Up. CountResponse 1 I felt like this was very ATLAS-specific. Knowing the context was helpful, but I felt like it could have been a more general topic, instead of just sharing what ATLAS has done with Moodle. 1 It was not what I was expecting. I was hoping for a talk about moving a service up. This was more about their moodle service. 1 Good session; only comment is that the title made the session sound more high level than it was. The session covered only the one case, so pretty specific. 1 The "we built a lamp stack and then ramped it up" seemed more Web Conference than ITPF, but the lessons learned about priorities, maintenance windows, scaling services, release schedules, was good and appropriate. 1 It was a good talk overall. I was a bit surprised at the content, based on the title of the talk but they brought it together in the end.

32 Please rate your overall satisfaction with the presentation 2E: Research Data Service. ValuePercentCount Very Satisfied54.6%12 Satisfied40.9%9 Neutral4.6%1 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total22 Total Responses 22

33 Comments or questions regarding the presentation 2E: Research Data Service. CountResponse 1 Great to have someone sharing about in-development work! And someone that isn't just IT! 1Quite informative. 1please announce workshops and developments in CCSP 1 Well done, but the RDS doesn't really seem to be doing anything yet - the service just got off the ground. It was great to see their potential impact - but I think it was too early for them to give a training session since they are still in the hiring process and establishing their group.Just my two cents. The group seems great and Heidi was a great speaker - but too soon for this one. 1 This presentation was amazing. I tool copious notes and have already started talking up this service in the College Office of Research. I feel like this session had a major impact. 1 Will look forward to seeing updates about the Active Data Service, the Illinois Data Bank, and other topics. 1 Heidi did a great job, as I was writing questions she was consistently answering them in her presentation before I could ask them. She was very knowledgeable, with an easy going, and matter of fact style that was very easy to listen to. 1 Great to have someone sharing about in-development work! And someone that isn't just IT!

34 Please rate your overall satisfaction with the presentation 2G: IT Pro Orientation. ValuePercentCount Very Satisfied53.9%7 Satisfied30.8%4 Neutral15.4%2 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total13 Total Responses 13

35 Comments or questions regarding the presentation 2G: IT Pro Orientation. CountResponse 1Probably didn't need to be two sessions long. 1 The IT Pro Orientation was very good and definitely worth the time. Really enjoyed Carol. 1 Being somewhat new to UI, it was helpful to understand how the various IT organizations related and which groups each served. 1 It seems like most of the time was spent on the structure of IT at Illinois and very little time on other orientation. 1 The presenter did an excellent job. It was interesting to hear everyone talk about his or her experiences. Regardless of platform, programming language, or specific job title, in many ways our days or similar. I also appreciated the information on IT Governance. 1 Great encapsulation of the organizational structure here, but I was for more about the professional climate (informal "rules" regarding University politics, promotion opportunities, etc.) 1 Presenter made the two hours go by very quickly with her energy and comments. Information was well organized and presented. Level of detail was appropriate for the session. 1 this session might've feel flat, but the presenter was excellent. Did a great job keeping energy in the room.

36 Please rate your overall satisfaction with the presentation 3A: A Year of Cyberinfrastructure at Illinois. ValuePercentCount Very Satisfied34.8%8 Satisfied30.4%7 Neutral26.1%6 Dissatisfied4.4%1 Very Dissatisfied4.4%1 Not Applicable0.0%0 Total23 Total Responses 23

37 Comments or questions regarding the presentation 3A: A Year of Cyberinfrastructure at Illinois. CountResponse 1pie in the sky. nothing definitive or useful w.r.t. available services. 1 Good overview of things, and overall I think a decent approach, but we'll have to see how things develop. 1 this is such an important topic I am glad that we are working on this in a systematic way on campus. 1 this session was useful in understanding the bigger picture of campus infrastructure and how we can connect faculty members with resources to meet their needs. 1 Interesting lede... we'll see if it goes anywhere, and what involvement it takes from IT pros to be successful. Seems like this talk was "at" us rather than "with" us, but I don't think we're the target audience.

38 Please rate your overall satisfaction with the presentation 3B: Kaltura: It's Here Now, No Really It Is. ValuePercentCount Very Satisfied37.5%9 Satisfied54.2%13 Neutral8.3%2 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total24 Total Responses 24

39 Comments or questions regarding the presentation 3B: Kaltura: It's Here Now, No Really It Is. CountResponse 1 A little light on implementation details and more about selling the features of the service. 1Full of information and helpful answers to questions. 1Lots of good info here. 1Nothing I would use, but very interesting to find out about. 1 I plan to utilize Kaltura as a resource going forward. Prior to the presentation, I wasn't familiar with the tool.

40 Please rate your overall satisfaction with the presentation 3C:Completing the Puzzle: Bringing Mobile Devices into the Managed Picture. ValuePercentCount Very Satisfied16.7%3 Satisfied72.2%13 Neutral5.6%1 Dissatisfied5.6%1 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total18 Total Responses 18

41 Comments or questions regarding the presentation 3C:Completing the Puzzle: Bringing Mobile Devices into the Managed Picture. CountResponse 1Couldn't get on the network to actually show us AirWatch. 1It would have been better if they'd have been able to show the demo. 1This was missing a demo and cut short. Otherwise informative 1 Totally hilarious that the tech was goofing up the demo and the vendor was sitting right there. 1 Want to pursue AirWatch for managing our mobile devices. Need to follow-up with Matt Jones. 1the demo would have been nice if they could have gotten it to work. 1 The presenter need to test that the Demo was working before hand; as a result there was zero Demo. Without the Demo the presentation was short and without much content. Sorry. 1 His example needed a wireless connection and he couldn't get it to work. Not a big deal though. Still a good discussion. 1 Thank you for having the engineers from AirWatch there. They were able to all answer technical questions that I asked them, including some that were not even about AirWatch!

42 Please rate your overall satisfaction with the presentation 3D: AD Migration the Engineering IT Way. ValuePercentCount Very Satisfied21.1%4 Satisfied63.2%12 Neutral15.8%3 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total19 Total Responses 19

43 Comments or questions regarding the presentation 3D: AD Migration the Engineering IT Way. CountResponse 1Seemed to go very smooth. 1Speaker did an excellent job, very dynamic speaker! 1Very informative! 1 After listening to Kathleen speak, I now know it was an extensive/tedious process for the AD migration. Since I had no knowledge of this beforehand, it was interesting and Kathleen spoke at a level I could understand. 1 Very well thought out. Engineering IT definitely exposed some of the gotchas with a massive AD shift. 1 I don't know Kathleen and I have never seen her present before, but she was great. I got lots of good info from her presentation. 1 The general idea I got was 'how to start migrating domains.' The problem is, most places have (or really should have by now) started the process, so I felt like a good part of it was unnecessary. I was hoping to hear more about the tools that were being used, but it seemed like Kathleen focused a lot on the big picture, which has already happened for most people.

44 Please rate your overall satisfaction with the presentation 3E: Personal Touch from a Distance. ValuePercentCount Very Satisfied28.6%6 Satisfied52.4%11 Neutral14.3%3 Dissatisfied4.8%1 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total21 Total Responses 21

45 Comments or questions regarding the presentation 3E: Personal Touch from a Distance CountResponse 1Particularly relevant for a project I'm working on for my org. 1Pesenter has a good sense of humor and nicely tied it in with his presentation! 1not what I expected - but had some usefull information 1 It didn't seem that they offered solutions or very in-depth solutions. It seemed more like a success story than a lesson. 1 I was looking for more research or tactics to back up what the presenters had found with their college's IT community. 1 This was an open and honest review of centralization of IT support. It was engaging and funny, which given the subject matter was very well done. 1 Sol is an entertaining speaker, Matt helped keep the presentation rolling, and they attempted to involve the audience. The presentation tools were a little distracting because the animations never stopped looping. 1 The speakers were strong and the powerpoint they put together was very great and fun. I would have liked even more specific examples of how they worked with their department to bring them together with technology, but they did share a lot of information for the forty five minute training period. This one was well done.

46 Please rate your overall satisfaction with the presentation 3F: Case Study: The Library and Data Center Shared Services. ValuePercentCount Very Satisfied44.4%4 Satisfied33.3%3 Neutral22.2%2 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total9 Total Responses 9

47 Comments or questions regarding the presentation 3F: Case Study: The Library and Data Center Shared Services. No Comment

48 16. Please rate your overall satisfaction with the presentation 4A: Wireless Data Expansion. ValuePercentCount Very Satisfied27.6%8 Satisfied62.1%18 Neutral10.3%3 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total29 Total Responses 29

49 Comments or questions regarding the presentation 4A: Wireless Data Expansion CountResponse 1Nice that they included the links to project timelines and updates. 1nice overivew 1 Part of the presentation had some interesting facts but I thought it was a little dry from all three presenters. 1 Good overview, though I wish they'd had some ballpack estimations for all buildings, instead of just the current list and the very near-future list (next 90 days). I understand that projecting out a year or more is going to have an element of error, but knowing Building X will have ubiquitous wireless sometime next year or not until at least 18 months might help with some near-term decisions. 1 The CITES wireless team has a large project on their hands, I now see what a large undertaking they have. 1 probably a bit longer than it needed to be but it was nice to finally get a formal word on the project. 1 I would have liked a few specific examples of the most common device management issues that impact wireless performance. 1 Would have liked to have heard more about the cellular expansion that seemed to also be a part of this project.

50 Please rate your overall satisfaction with the presentation 4B: Avoiding Project Management Pitfalls at the University of Illinois. ValuePercentCount Very Satisfied34.5%10 Satisfied27.6%8 Neutral31.0%9 Dissatisfied6.9%2 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total29 Total Responses 29

51 Comments or questions regarding the presentation 4B: Avoiding Project Management Pitfalls at the University of Illinois. CountResponse 1Engaging and interactive. 1Good group dynamic in this session. 1It was too rushed and did not provide much depth 1 It would have been nice for them to provide their templates, or a link to them, in their slides. 1Pretty basic stuff. Would have liked more in-depth discussion of unexpected events. 1The presenters were not very dynamic, but their group activity was great. 1The topic is applicable to my job, and the presentation was fantastic! 1 I hadn't known going in that this would largely be presented in the context of programming/development projects, but Noni and Kandace (note, her name was misspelled on the website schedule) were engaging, knowledgeable speakers, and their topic was applicable to any kind of project, so I found it valuable. The audience participation was useful and convivial, and at the end, I realized I'd enjoyed a 45-minute talk about PROJECT MANAGEMENT. Truly, the end-times are upon us. Or, more realistically, you should have these two back next year. :) 1 I liked the content, but I think there was too little time allocated to the seminar to have group discussions. Probably would have been better to go with a longer seminar, giving examples of pitfalls and how to overcome.

52 Comments or questions regarding the presentation 4B: Avoiding Project Management Pitfalls at the University of Illinois. CountResponse 1 High energy presentation; though the team activity was fun, there really wasn't enough time to do it during the short session. 1 Very good. I really liked getting practical resources that will help me when I put together projects in the future. I learned about the Project Management toolkit available online at the U of I and will use the Sample Dashboard form and Project Management form in the future - when I am setting up projects in my department. I enjoyed this training a lot. Well done. Oh and I really liked that there was a group project to participate in. It helped in meeting people and in staying actively involved in the training session. 1 As a non project manager this was over my head... Needed a more basic intro, I tuned out a bit (but was also following up on end-user support at the time). 1 Although I disagreed with the methodology, the detail of information, the presentation, and audience inclusion was good 1 I usually dread group projects...especially when I'm not expecting them. However, the presenters actually made this enjoyable and informative. 1 The inclusion of practical templates to demonstrate talking points was very useful Including group-work in the session to make attendees share their knowledge & experience was most helpful. 1 Perhaps I've been to too many of these to have gotten much new out of it. I'm not sure the table discussions with report outs are a good use of my time at this conference.

53 Please rate your overall satisfaction with the session 4C: Help! I've Been Hacked: An introduction to Information Security Response. ValuePercentCount Very Satisfied9.1%1 Satisfied36.4%4 Neutral27.3%3 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable27.3%3 Total11 Total Responses 11

54 Comments or questions regarding the presentation 4C: Help! I've Been Hacked: An introduction to Information Security Response. CountResponse 1 I was really looking forward to this one and was disappointed when it was cancelled. 1Of course, my rating applies to the substitute (pirate!) presentation. 1Sorry this wasn't the topic discussed. 1This was replaced with another seminar 1cancelled 1this session was cancelled. 1 The replacement was fun. Not quite what I expected, but really a good bit of information as to what the security office is up to now. 1 Would look to Part 2 of this where we actually looked into ways of preventing hacks and security breaches.

55 Please rate your overall satisfaction with the session 4D: From Banner 8 to Banner XE. ValuePercentCount Very Satisfied64.7%11 Satisfied35.3%6 Neutral0.0%0 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total17 Total Responses 17

56 Comments or questions regarding the presentation 4D: From Banner 8 to Banner XE CountResponse 1The presenters were highly knowledgable about the products. 1Very useful information - can't wait for Java to go away.. 1good team presentation - great to see the demo 1 Because I work with Banner every day, it was interesting to see the new XE versions of some of the modules so that I can know what to expect.

57 Please rate your overall satisfaction with the presentation 4E: AITS Mobile Development Services: Let us help you be successful at mobile. ValuePercentCount Very Satisfied28.6%4 Satisfied64.3%9 Neutral7.1%1 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total14 Total Responses 14

58 Comments or questions regarding the presentation 4E: AITS Mobile Development Services: Let us help you be successful at mobile. CountResponse 1Very good examples.

59 Please rate your overall satisfaction with the presentation 4F: Search Party: Finding a Google Appliance Solution. ValuePercentCount Very Satisfied47.1%8 Satisfied47.1%8 Neutral5.9%1 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total17 Total Responses 17

60 Comments or questions regarding the presentation 4F: Search Party: Finding a Google Appliance Solution. CountResponse 1Great job! Informative 1 I was impressed. It looked like something I would like working on--or using as an end-user. 1Well presented. Excellent background information on getting it up and running. 1 great team. useful information and I hope this can become a campus supported service. 1 Always fun to learn what other units are doing. Seems like a lot of people were thinking GSA shared-service at the end of this talk; wonder if that will go anywhere?

61 28. Please rate your overall satisfaction with the presentation 5A: Credit Cards: About to become a relic of the past. ValuePercentCount Very Satisfied61.9%26 Satisfied35.7%15 Neutral0.0%0 Dissatisfied2.4%1 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total42 Total Responses 42

62 Comments or questions regarding the presentation 5A: Credit Cards: About to become a relic of the past. CountResponse 1I did not know much about this topic, very useful in private life too! 1I thought this was very informative. 1Learned *a lot*. Good speakers. 1Scary stuff. 1They had a lot of helpful information and I felt like a took away a lot. 1Very informative! 1Very knowledge presenters, presented the info clearly. thanks. 1Well executed and interesting. 1interesting topic 1 All I got out of was that there is a new law that is forcing the University to switch out some hardware...soon... Not sure why the seminar was titled the way it was, because it's not like we will not be using credit cards at all anymore. 1 Marc has always been excellent at striking a balance between sharing technical detail and making information accessible. He's also appropriately sarcastic and clear-headed about policies and future trajectories. William, likewise, did a creditable job (get it?) with his portion of this presentation, and I found it all very informative and engaging. 1 Good presentation -- though I felt the title was a little misleading. He wasn't discussing BitCoin or ApplePay so much as chipped cards--which are still credit cards, sorry.

63 Please rate your overall satisfaction with the presentation 5B: Elevator Speeches: Delivering your message when it counts. ValuePercentCount Very Satisfied60.7%17 Satisfied35.7%10 Neutral3.6%1 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total28 Total Responses 28

64 Comments or questions regarding the presentation 5B: Elevator Speeches: Delivering your message when it counts. CountResponse 1Again, particularly useful given the project I'm putting together. 1It was a fun session, and we learned something. 1It was educational and entertaining. 1It was good. 1It was the best session I have attended at any IT Pro Forum. 1 Maybe let people pick their own topics, I wasn't sure what many of those topics were honestly. 1Ran out of time for questions :( 1 The presenters were high energy and worked well together. Group activity was a lot of fun. 1Very interesting, interactive session. 1Very nicely done. Shows the importance and versatility of this kind of communication. 1Very well done by presenters. 1good discussion, nice hands on

65 Comments or questions regarding the presentation 5B: Elevator Speeches: Delivering your message when it counts. CountResponse 1 This one was very well done. Direct and to the point - the presentation was well put together and received. I learned a lot and enjoyed the group project that we all participated in. 1 Energetic presenters, this was a workshop course that was very, very well done. I recommend getting them again whenever you can! 1 This workshop was particularly engaging as we all were required to participate with peers at our table and presenting our results to the whole audience. 1 Mike and Chris did an amazing job. It's almost like they have done this before in front of other audiences. Can't wait to employ this strategy and get into gaming.

66 Please rate your overall satisfaction with the presentation 5C: Open-Source, Web-Based Project: Universal System Manager - for monitoring, control, and reporting. ValuePercentCount Very Satisfied23.5%4 Satisfied47.1%8 Neutral23.5%4 Dissatisfied5.9%1 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total17 Total Responses 17

67 Comments or questions regarding the presentation 5C: Open-Source, Web-Based Project: Universal System Manager - for monitoring, control, and reporting. CountResponse 1The name was unclear. Didn't realize this was for classroom control. 1meh. 1meh... 1 I was signed up for a different one (again with a bad title) when I realized the skinny footprint it mentioned may mean thin clients, so I went to this one instead. This also has a bad title, but was very interesting.

68 Please rate your overall satisfaction with the presentation 5D: Dissecting Learning Spaces. ValuePercentCount Very Satisfied41.7%5 Satisfied41.7%5 Neutral16.7%2 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total12 Total Responses 12

69 Comments or questions regarding the presentation 5D: Dissecting Learning Spaces CountResponse 1Good discussion in this session. 1Pretty basic. Not many new ideas. 1 Good BoF talk with lab people. I don't know if we learned anything new, but liked the informal nature and information sharing that happened in this talk. 1 This was fun. On the other hand, I am not sure I fully found the point of the presentation. I didn't take anything away that was particularly interesting--they were presenting the results of a survey, but that was most of it? I feel like I missed something The presenters did an excellent job of presenting their research and how they applied it to learning spaces around campus. The discussion was lively in that room.

70 Please rate your overall satisfaction with the presentation 5E: Making Campus Mailing Lists Work for YOUR Users. ValuePercentCount Very Satisfied30.8%4 Satisfied61.5%8 Neutral0.0%0 Dissatisfied0.0%0 Very Dissatisfied7.7%1 Not Applicable0.0%0 Total13 Total Responses 13

71 Comments or questions regarding the presentation 5E: Making Campus Mailing Lists Work for YOUR Users. CountResponse 1Solid overview of the new mailing list management tool. 1useful and informative. we plan to migrate our lists to this campus service. 1 This was only one way to create my own mailing list. No other solutions (WebTools? Outlook?) were presented. No one shared what mailing lists are available. The title was completely misleading. Very disappointed in content. 1 as a member of a project to retire several college level servers, this was very informative on moving these lists over. Nice to see a full team devoted to this new service. 1 I am currently working on a project to migrate mail lists to Campus, so everything was interesting and helpful. Presenters were well prepared and presented well.

72 Please rate your overall satisfaction with the presentation 5F: I am Virus Free and I Have a Skinny Footprint! ValuePercentCount Very Satisfied33.3%1 Satisfied33.3%1 Neutral33.3%1 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total3 Total Responses 3

73 Comments or questions regarding the presentation 5F: I am Virus Free and I Have a Skinny Footprint! CountResponse 1Extremely informative!!

74 Please rate your overall satisfaction with the presentation 6A: SharePoint: More than document storage. ValuePercentCount Very Satisfied28.6%6 Satisfied33.3%7 Neutral9.5%2 Dissatisfied28.6%6 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total21 Total Responses 21

75 Comments or questions regarding the presentation 6A: SharePoint: More than document storage. CountResponse 1Can I hire him away from Engineering to work at my College on our SharePoint project? 1Good to hear the technical stuff. Would be nice to hear more about this in general. 1 Good topics but presentation was rambling and did not have a clear direction. Basic stuff, too. 1 I am a Sharepoint user. The session was geared more to Sharepoint administrators or programmers. 1I expected more from the user side - instead of the administrator side 1Informative and interesting. 1There was a good amount of information and explanation there. 1 Sharepoint is a huge topic. Presenter picked some very useful activities and features to focus on that could be useful to anybody using sharepoint who is new to it. 1 I was lost in the presentation even though I use sharepoint. The presentation didn't seem to be organized. 1 I felt like I could have gotten much of the information from watching an online SharePoint demonstration video. 1 Could be the end of the day and I was tired, but this was pretty droll and I needed/wanted to learn more about using Sharepoint. 1 Would much rather have seen SP SP 2010 is being replaced in mere months, and it is different enough that it should have been presented.

76 Please rate your overall satisfaction with the presentation 6B: Getting Your People Started with Video. ValuePercentCount Very Satisfied12.5%1 Satisfied37.5%3 Neutral25.0%2 Dissatisfied12.5%1 Very Dissatisfied0.0%0 Not Applicable12.5%1 Total8 Total Responses 8

77 Comments or questions regarding the presentation 6B: Getting Your People Started with Video. CountResponse 1Will the slide decks for the sessions be available? 1 an improvisational approach was adopted due to the registrant pool. affected the flow and was rushed

78 Please rate your overall satisfaction with the presentation 6C: University KnowledgeBase: Solving your support puzzle. ValuePercentCount Very Satisfied31.0%9 Satisfied55.2%16 Neutral13.8%4 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total29 Total Responses 29

79 Comments or questions regarding the presentation 6C: University KnowledgeBase: Solving your support puzzle. CountResponse 1Great tool and great presentation! 1 I got good information from presenters, but I don't think KB would work well for my group. 1It was a good demonstration of the system and its abilities. 1Looking forward to when the rest of us can contribute and use it. 1They didn't talk about accessibility at all and I have some concerns about this. 1 Could have gone into other areas of the system beyond the main submission page, but overall this was a great presentation with a great looking product. 1 Good over-view of the interface. They kind of glossed over the pitfalls, though (accessibility problems, lack of integration with our existing tools, etc.). He repeated, problem after problem, how they fixed their problems in only a couple of weeks--but some serious problems remain and those have NOT been fixed. I'm not sure they were being completely honest about these problems. 1 I'm so pleased at the progress of the KnowledgeBase Project, and this presentation did a great job of showing how it works, how it looks for service managers and for the public, etc. I especially appreciated the presenters' approachable nature and ability to answer every question helpfully. And I want the KB for my unit, like, yesterday. 1 Why could we not get info on this months ago from CITES? Why was this not detailed at the end of the supposed campus pilot?

80 Please rate your overall satisfaction with the presentation 6D: Scanning, Two-Factor, and Exposure - Security Tools. ValuePercentCount Very Satisfied15.8%3 Satisfied79.0%15 Neutral5.3%1 Dissatisfied0.0%0 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total19 Total Responses 19

81 Comments or questions regarding the presentation 6D: Scanning, Two-Factor, and Exposure - Security Tools. CountResponse 1 Glad to learn we will have a system to lookup firewall status for a particular vlan/network. 1 Good to know about the availability of the Qualys scanning and two factor authentication. 1New hot topic on campus. Good to learn about it. 1good overview of tools and techniques.

82 Please rate your overall satisfaction with the presentation 6E: IT Risk Management: Blank checks, escalation, and other scary stuff explained. ValuePercentCount Very Satisfied26.9%7 Satisfied53.9%14 Neutral15.4%4 Dissatisfied3.9%1 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total26 Total Responses 26

83 Comments or questions regarding the presentation 6E: IT Risk Management: Blank checks, escalation, and other scary stuff explained. CountResponse 1It was interesting to hear what IT risk management was all about. 1 I felt like half of the seminar was silence in between his sentences. He speaks too slow. The content was good, but his delivery made it boring. 1 The presenter obviously cares about what he presented and has a knowledge and background to back it up. 1 Good explanation of the issues involved, the approach that the security office is trying to take, and the need to explain this process to stakeholders. 1 I thought the content was good, but the presentation was either not well rehearsed and organized, or the presenter was nervous and a little green on the presentation skills. Might've been harder to sit through at the end of the day versus if it was earlier in the day. 1 It is important to note that the language surrounding security management as risk management could compromise the university's mission in protecting all parties effected by a security breach. It would be unwise to assume that such an approach to system security would not eventually pit the university's interests against an individual or group of people who are required to use the university's systems while entrusting their own personal and uniquely identifiable data to the university. A cost benefit analysis cannot possibly take into account the very personal and far- reaching consequences that a security breach would cause an individual to experience, and therefore should not be used in an argument to support a decision that would incur those risks onto individuals as opposed to incurring a cost on the university that can, at a later date, be recouped, for the stability of a publicly funded institution has a stronger foundation than that of an individual. Steps should be taken to ensure that the language surrounding risk management for the university encapsulate a greater scope than "Will this lose the university more money to fix or to leave alone?" Those in charge of system security should instead focus on potential security risks and their effect on individuals and the community at large, lest we wish to create an environment of unequal protection and disregard for the livelihoods of the individuals that make this institution great in the first place.

84 Please rate your overall satisfaction with the presentation 6F: CITES PaperCut for Departments. ValuePercentCount Very Satisfied14.3%1 Satisfied14.3%1 Neutral57.1%4 Dissatisfied14.3%1 Very Dissatisfied0.0%0 Not Applicable0.0%0 Total7 Total Responses 7

85 Comments or questions regarding the presentation 6F: CITES PaperCut for Departments. CountResponse 1 Not really what I was expecting. I thought he was going to tell us more about the service, not how to manage the service. 1 Felt like the target audience was not the greater IT populous but a very targetted group. Many people in the room were somewhat confused as to what was being presented. 1 This was a little bit too specific to be an appropriate for a conference. WHile the intention was good, it was too much information to ingest in 50 minutes.


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