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Professional Installer Empowerment Embracing Technology.

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Presentation on theme: "Professional Installer Empowerment Embracing Technology."— Presentation transcript:

1 Professional Installer Empowerment Embracing Technology

2 ePartConnection On-line Ordering  Today, the professional installer wants information, data, and answers  Fleet, commercial account, DIY, and farming community need the same  Give them what they want  The only competitor in the aftermarket is the OEM/new car dealership

3 ePartConnection On-line Ordering  We need to promote CRM to our installer customers  Customer Relations Management  Customer Retention Marketing  We like to share what our customers demand and what technology has provided

4 ePartConnection On-line Ordering  eStore (On-line parts ordering) has been a huge success for the professional installer  Installers can quickly access prices, QOH, graphics, and other valuable information

5 Opening Screen After Login

6 E-Tools & Equipment – Updated Daily

7 Completely Automatic Updates Every Night

8 Parts Selection Screen

9 Ability to Show Stocked Parts Only

10 Fleet Survey

11 Categories on a Per Customer Basis Especially Designed for Installers That Service Fleets

12 Custom Parts List BY VEHICLE

13 Ability to Record Lost Sales User Defined Reasons

14 Part Image by Clicking “Camera” Icon

15 ePartConnection On-line Ordering  eStore (On-line parts ordering) has been a huge success for the professional installer  Installers can quickly access prices, QOH, graphics, and other valuable information  Multi location inventory availability information

16 See Availability in Remote Locations by Clicking “Binocular” Icon

17 ePartConnection Information  Free Labor Guide

18 Included at No Charge!! Available for a Low Monthly Charge

19 ePartConnection Information  Free Labor Guide  Free Removal and Installation Procedures

20 Complete “How-To” Information for Many Categories Detailed Diagrams

21 Actual Photographs of Job

22 ePartConnection Information  Free Labor Guide  Free Removal and Installation Procedures  Free Vehicle Specifications

23 Data Included in Catalog

24 ePartConnection Information  Free Labor Guide  Free Removal and Installation Procedures  Free Vehicle Specifications  Free Maintenance Intervals

25 Select Vehicle’s Mileage

26 View Recommended Services

27  Easy to use FREE Shop Management Software

28 View Customer Vehicle History Stock Check Your Supplier Part Order History Accounts Receivable Only Available Through Participating ePart Jobbers and W/D’s

29 ePartConnection On-line Ordering Non-Cataloged Parts & Accessories  Bulk Hose  Oils  Shop Supplies  Performance Items Create Custom “Catalog” of Front-End Merchandise Not Found in Make/Model/Year Lookup

30 “Drill Down” Through Options, Set Up by Jobber

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34 Page Displaying Parts, Quantities and Prices

35 Click on Image For Enlarged View

36 ePartConnection On-line Ordering Non-Cataloged Parts & Accessories  Bulk Hose  Oils  Shop Supplies  Performance Items  Graphic Illustrations  Custom Catalog Make Your Own Year, Make and Model Lookup

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42 Create Groups of Parts Similar to a Kit, Stimulating Related Item Sales

43 ePartConnection On-line Ordering Hot Links

44 Create and Customize As Many Links as You Wish

45 ePartConnection On-line Ordering Hot Links  Monthly Specials

46 Use Hot Links to Target a Specific Group of Parts in Non Catalog Parts

47 ePartConnection On-line Ordering Hot Links  Monthly Specials  Manufacturer’s Websites

48 Create a “Line Card”, With Links To Manufacturer’s Websites

49 ePartConnection On-line Ordering Hot Links  Monthly Specials  Manufacturer’s Websites  Newsletter

50 Use Your Company’s Newsletter

51 ePartConnection On-line Ordering Hot Links  Monthly Specials  Manufacturer’s Websites  Newsletter  Campaign Use ePart to Notify Your Customers of Special Events, etc.

52 ePartConnection On-line Ordering Promotions Give Your Customers Incentives to Buy From You

53 “Thermometer” Graphs to Show Customers Their Progress Towards a Goal

54 ePartConnection On-line Ordering Promotions  Promos for Sales by Product Line Monitor Purchases for a Specific Product Group

55 Sales by Product Line Customer Sees Complete Promo Details and Progress by Rolling Mouse Over Thermometer

56 ePartConnection On-line Ordering Promotions  Promos for Sales by Product Line  Promos for Sales by Dollar Amount Create Promos Based on Sales Volume

57 Sales by Dollar Amount

58 ePartConnection On-line Ordering Promotions  Promos for Sales by Product Line  Promos for Sales by Dollar Amount  Promos for Units Sold by Product Line Specify Quantities Purchased of a Particular Line to Reach a Goal

59 Units sold by Product Line Setup Promo Criteria on This Screen See Total Sales on an Easy To Read Graph

60 ePartConnection On-line Ordering Promotions  Promos for Sales by Product Line  Promos for Sales by Dollar Amount  Promos for Units sold by Product Line  Promos for Internet Sales  Promos Create Customer Loyalty

61 ePartConnection On-line Ordering Auto Ordering  The Installer can view QOH at the Jobber location as well as the W/D Never Lose Sales On Out-Of-Stock Items if Available From Your W/D

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63 ePartConnection On-line Ordering Auto Ordering  The Installer can view QOH at the Jobber location as well as the W/D  When the Installer orders the part, a pick ticket is printed at the Jobber and the W/D  The pick ticket indicates the Installer/Jobber information  Results in no phone calls and increased efficiency Automatically Creates “Paper Trail” for Complete Transaction Never Lose Track of a Transaction When Coming From Your W/D Eliminates The Need For Follow-up Calls to W/D

64 ePartConnection On-line Ordering Benefits  24/7, NO phones, NO on holds  Loyalty to the Vendor  Higher gross Profit  Less Mistakes/Less Returns (by OVER 50%)

65 ePartConnection Testimonials Art Templeton Gun Hill Auto Parts Bronx, NY “How did I take my company into the future?” “ePartConnection has put me way ahead of my competition.”

66 ePartConnection Testimonials Greg Maselas Southern Distributors, Inc Washington, DC “ePart Connection has freed up our phone lines and makes our customers answer the correct questions which eliminates wrong parts being returned.” “I would not want to be without ePartConnection.”

67 ePartConnection Testimonials Ernie Blome One Stop Parts Source Santa Ana, CA “ePartConnection has increased the efficiency of our customer service staff by about 20%.” “ When we arrive in the morning we already have orders to fill, how great is that.”

68 Thank you


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