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By M ajor P ractical S olutions T o I mplement E xcellence (B4) Knowledge Management and Asset Management WaveRiders.

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Presentation on theme: "By M ajor P ractical S olutions T o I mplement E xcellence (B4) Knowledge Management and Asset Management WaveRiders."— Presentation transcript:

1 by M ajor P ractical S olutions T o I mplement E xcellence (B4) Knowledge Management and Asset Management WaveRiders

2 Contents  EFQM, Knowledge and Asset Management  WAVERIDERS general current situation  KNOWLEDGE MANAGEMENT  ASSET MANAGEMENT Facilities Management Security Health & Safety Environmental management Life cycle management Maintenance Resource utilization  CONCLUSION  REFERENCES

3 EFQM, Knowledge and Asset Management Source: EFQM (2010)

4 Criterion 4: Partnerships & Resources  4c Buildings, equipment, materials and natural resources are managed in a sustainable way  4e Information and knowledge are managed to support effective decision making and to build the organisation’s capability (EFQM, 2010)

5 WAVERIDERS current situation  No formal knowledge management process for leveraging knowledge  No policy/strategy for managing buildings  No physical security for the assets  No maintenance database and plan  Dyes are harmful for the environment and the health of the workers  Fibreglass used in the manufacturing  No health or safety measures regarding it  No emergency plan

6 WAVERIDERS current situation  Excessive inventories  Controlling pollution strategy  Reactive maintenance  No strategy for life cycle management  No IT department  Suppliers not eco-friendly  Boat engine modification for fuel  Packaging of accessories and manual not in eco- friendly plastic bags

7 WAVERIDERS 3-year plan

8 KNOWLEDGE MANAGEMENT Source: Martin-Castilla & Rodrigo (2003) cited in Martín-Castilla & Rodríguez-Ruiz (2008)

9 4-LEVEL LEARNING IN ORGANIZATIONS Source: adapted from Sun & Scott (2005) Individual Level Team Level Organizational Level Inter- organizational Level

10 WAVERIDERS’ current situation in terms of KM  Generating knowledge  Generation of knowledge to a certain extent (but no storing)  Storing knowledge  No conditions for knowledge management system (formally)  Disseminating knowledge  Barriers on dissemination of knowledge among departments  Censorship - limitation of information sharing  Applying knowledge  Repeating mistakes - no lessons learned especially in NPD

11 Nonaka’s Knowledge Creation Spiral Model Source: Frost (2010) Socialization: Leadership  create circumstances for KM (open and free environment) Regular meetings Abolish reward practices Weekly workshops for interaction Externalization & Combination: Database (document experiences, knowledge from NPD, problems and lessons learned) Intranet Subscriptions to journals and websites Internalization: Application of knowledge Embed it in everyday routines

12 WAVERIDERS current assets  Buildings:  HQ (Christchurch)  Greenfields  Exmouth  Machines/Equipment  Computers  Office furniture  Software  Raw materials (wood, fibreglass, etc.)  Vehicles  Inventory

13 ASSET MANAGEMENT Facilities Management Source: Chotipanich (2004)  Facilities services – FM framework

14 ASSET MANAGEMENT Facilities Management – Action plan Year 1:  Hire Facility Manager and create a facility management plan (annual and long-term)  Create an IT department  Outsource not core competencies activities (e.g. cleaning, mailing, data backup)  Space management: Ergonomic interior design and health and safety issues concerning the raw materials (fibreglass)  Create an emergency plan

15 ASSET MANAGEMENT Facilities Management – Action plan (cont.) Year 2:  Review current property portfolio and perform real estate management (e.g. Exmouth potential options)  Utilization of Information system and Computer-Aided Facilities Management (CAFM) Year 3:  Consider future actions on Design & Build activities  Reconsider long-term facility planning

16 ASSET MANAGEMENT Security Source: Saint-Germain (2005)

17 Physical security Action steps Action steps to implement physical security in the WaveRiders: 1. Fencing along the walls of the company and no unauthorized entrance until confirmed by any manager inside. 2.Putting up CCTV cameras in all the rooms and the production area for the safety and keeping a check, also in the parking space. 3. Access cards to workers, allowing them access only to places they belong. 4.Increase the lighting in barren parts of the buildings 5.Increasing patrolling by security officers especially at night. 6.Putting up alarms in case necessary that will notify the nearest police station. 7.Security personnel having control of the main gate. Can keep it locked/unlocked according to their will. Automatic access. 8.Having Fire protective mechanism in the company.

18 Virtual security Action steps  Scope: strong network security  Zero-Knowledge Protocol  About the passwords: Hard to guess Changed every couple of months People should also avoid disclosing their passwords  Outsourcing data backup Contract with service provider Create IT policy and provide training

19 ASSET MANAGEMENT Health & Safety  Step 1: the company writes Health & Safety (H&S) policy  Step 2: the company does risk assessment (identify risks that might cause harm to people)  Step 3: provide training and information about health & safety to ensure that employees know how to work safely and without risks to health  Step 4: provide welfare facilities to ensure employees well-being  Step 5: make arrangements for first aid, accidents and ill health

20 ASSET MANAGEMENT Health & Safety – Risk Assessment  Fibreglass  Dyes  Wood cutting  Fire  Noise  Manual Handling  Hazardous Substances (chemicals, fumes, dusts, vapours, mists, gases, biological agents)  Electricity  Stress

21 ASSET MANAGEMENT Environmental Management  Cleaner production system – way of thinking  Hierarchy of waste reduction  Integrated approach to design, manufacture and use of products  Product Modification and new product design  Beyond your organisation itself – concerns suppliers and customers as well  Third party audit (ISO 14001)  CSR policy

22 ASSET MANAGEMENT Environmental Management - Action  Restructuring of the products’ engine (fuel: butanol instead of ethanol )(Bevill, 2012).  Notify suppliers of raw materials  Search for eco-friendly suppliers  Recycle raw materials  Change packaging material to eco-friendly  Change dyes  Offer eco-friendly accessories and cleaning products  Environmental considerations about future products

23 ASSET MANAGEMENT Life-Cycle Management Source: Iribarren (2010)

24 ASSET MANAGEMENT Life-Cycle Management Year 2:  Evaluation of the current assets of the company to ascertain the conditions  Document the lifespan of all existing assets based on evaluation data  Implement a framework to monitor lifespan and quality of assets Year 3:  Integration of product requirements from customers’ into our system to ensure customer satisfaction.  Commitment to continual improvement of all processes through regular assessment and appraisals  Database that covers all assets location, performance and lifespan shall be established

25 ASSET MANAGEMENT Maintenance  Poor machine performance  Leads to low profit, loss of production, etc. Maintenance is important so that:  Get reliable and effective plants  Gain a competitive advantage  Increase the profitability of WaveRiders Implementation of Total Productive Maintenance (TPM) plan

26 ASSET MANAGEMENT Maintenance – Action steps Year 1: Define and Create a database Collection of data, timing and recording Year 2: Measure & Analyze the situation Training program Measurement of overall equipment Effectiveness (OEE) Year 3: Improve & Control Methods for minimizing time loss Focus on the improvements that can be achieved Application of maintenance policies, replacement  Continuous Improvement and Continuous Training

27 ASSET MANAGEMENT Resource Utilization Source: Wild (2002) Basic MRP Structure

28 Material Requirements Planning  MRP focus on: -Bill of Requirements -Master Production Schedule -Opening Inventory -Opening Capacity -Safety Stock

29 ASSET MANAGEMENT Resource Utilization (cont.)  Implement and master the plan within 3 years  It is believed that will increase inventory turnover by 40%, if it is implemented sucessfully  Once, knowledge management becomes a way of life, then the company can proceed into MRP II.

30 ASSET MANAGEMENT Resource Utilization (Cont.) Source: Wild (2002) Manufacturing Resource Planning (MRP II)

31 Conclusion Limitations  It is suggested that if WaveRiders follow the suggestions and implement the plan they can significantly improve their approaches toward knowledge and asset management and comply with EFQM.  However, certain limitations has to be taken into consideration:  Financial aspects  Finance Director has to supervise the entire process  Soft aspects – people resistance to changes  Stakeholder analysis  All directors be in touch with their teams

32 References  Belvill, K. (2012). Coast Guard, ORNL test butanol in small marine engines, Boat Building News (online). URL: news_22.html (Assessed on 25th April 2012). news_22.html  Chotipanich, S., (2004). Positioning facility management, Facilities, 22, 13, p. 364-372.  EFQM Excellence Model, (2010). EFQM Publications, Brussels.  Frost, A., (2010). Knowledge Management (online). URL: (Assessed on 23 rd April 2012).  Iribarren, D., Moreira, M. T. and Feijoo, G. (2010). Revisiting the Life Cycle Assessment of mussels from a sectoral perspective, Journal of Cleaner Production, 18, 2, p. 101–111.  Martín-Castilla, J.I. and Rodríguez-Ruiz, O., (2008). EFQM model: knowledge governance and competitive advantage, Journal of Intellectual Capital, 9, 1, p. 133-156.  Saint-German,R. (2005). Information Security Management Best Practice Based on ISO/IEC 17799, Information Management Journal, 39, 4, p. 60-66.  Sun, P.Y.T. and Scott, J.L., (2005). An investigation of barriers to knowledge transfer, Journal of Knowledge Management, 9, 2, p. 75-90.  Wild, R., 2002. Operations management: text and CD-ROM, 6th ed. London: Continuum.

33 Thank you for your attention Q & A

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