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Developing Corporate University During Business Transformation Developing Corporate University During Business Transformation Learning Center - PT Telekomunikasi.

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Presentation on theme: "Developing Corporate University During Business Transformation Developing Corporate University During Business Transformation Learning Center - PT Telekomunikasi."— Presentation transcript:

1 Developing Corporate University During Business Transformation Developing Corporate University During Business Transformation Learning Center - PT Telekomunikasi Indonesia, Tbk. Tonda Priyanto Head of TELKOM Learning Center Tonda Priyanto Head of TELKOM Learning Center Singapore, 19 th October 2011

2 Telkom’s Highlight Telkom is the largest telecommunication company and network provider in Indonesia, majority owned by the Government of Indonesia (Total shares = 20,159,999,280, including 1 Dwiwarna share series A) as of March 31, 2010 Government Public 52.47% 10,320,470,712 shares Treasury Stock 490,574,500 shares 47.53% 9,348,954,068 shares Rp162Tn 7.2% Market cap : Rp162Tn, or 7.2% of total market cap. at IDX Indonesia TELKOM is listed at Indonesia Stock Exchange (IDX), New York Stock Exchange (NYSE) London Stock Exchange (LSE) and also Publicly Offering Without Listing (POWL) at Tokyo Stock Exchange (TSE)

3 Telkom’s Business Transformation

4 TELKOM 10 Strategic Initiative

5 Linking Corporate SI with HC SI

6 SLA Organizational Assessment Individual Assessment : CBHRM Ass. Tools TNA On-line Ass. Center Ass. Perf. -- Corporate Strategic Scenario (CSS) Corporate Annual Message (CAM) HC Master Plan Unit Business Plan Blue Print HCD HCD Need Analysis HRD Model Long Term Strategic PlanShort Term Strategic Plan Directory Competency Distinc Job Manual Position Requirement Individual Profile Assessment Result Direktorat (Corporate) Bidang - (Unit Bisnis) Project H H C C D D Program 2009 TTC STMB STTT Others ORDER Organizational Assessment Individual Assessment : Ass. Kompetensi - Ass. Center Ass. Performansi -- Corporate Strategic Scenario (CSS) Corporate Annual Message (CAM) HC Master Plan Unit Business Plan HCD Need Analysis Long Term Strategic PlanShort Term Strategic Plan Directory Competency Distinc Job Manual Position Requirement Individual Profile Assessment Result Direktorat (Corporate) Bidang - (Unit Bisnis) Project H H C C D D Program LEC IMT ITT Others ORDER TNA Online Corporate Risk Profile Existing Process of Developing Telkom HCD Plan

7 Design & Develop Delivery & Deployment Impact Measurement Learning Needs Analysis Learning Management, Group of leadership, Course Development Course Development, Group of Leadership, Multimedia Based Learning Group of Instructur, Learning Center Area, Group of Leadership, Multimedia Based Learning Learning Management, Group of Leadership Identify : 1. Business Needs 2. Performance Needs 3. Learner Needs - Learning Program - Learning Tech / methods - Facilitator / Mentor - Facility Evaluation: 1. Learner Reaction 2. Knowledge & Skills mastery 3. Job Performance 4. ROLI General Support, Planning & Controlling Resources, System Post Learning Solution Activities Previous Learning Center Value Chain

8 Learning Solution Business Need Misalignment of Business Need vs. Learning Solution

9 Turning the Ship …. without Capsizing The Challenge : is a great deal of INERTIA  We are old & big unit  We are success in the past  We are not in charge of the whole value chain The Challenge : is a great deal of INERTIA  We are old & big unit  We are success in the past  We are not in charge of the whole value chain Desentralistic Monopoly Budget “Unlimitted” 500 People Technology Oriented Good Reputation Sentralistic Open Market Budget “Limitted” 250 People Technology, Business, Leadership Oriented No more Good Reputation internally 2011 Quesitioning Overall We Do ??? Relevance Quality Ownership

10 Common Weakness dalam Training & Development : 1)Lack of allignment beetwen learning solution and business problem ; 2)No Significant Business Impact ; 3)Low Participation of Trainee. CorpU Methodology CorpU Methodology How to Turn The Ship Using CorpU Methodology 1)Political and Social Landscape Savvy ; 2)Converting the Learning Team into a Learning Organization ; 3)Approaching and Improving Organization Learning as a System ; 4)Enabling Quick Wins with Learning Solution ; 5)Being Adaptive and Flexible. 1)Political and Social Landscape Savvy ; 2)Converting the Learning Team into a Learning Organization ; 3)Approaching and Improving Organization Learning as a System ; 4)Enabling Quick Wins with Learning Solution ; 5)Being Adaptive and Flexible.

11 Political and Social Landscape Savvy Interrelation of HR Center- Learning Center - Business Unit and Learning Committee

12 Improvement Program 1.13 Strategic Programs 2.5 Breakthrough Programs 3.LeC Change Management 4.New Quality System Manual Improvement Program 1.13 Strategic Programs 2.5 Breakthrough Programs 3.LeC Change Management 4.New Quality System Manual New Learning Center Strategic Business Partner Delightful learning experiences Pride for LC Employee External Factors : 1.Business Model Changes 2.Best Practice on Learning Organisation 3.Benchmark Corporate University 4.Digital Learning Technology External Factors : 1.Business Model Changes 2.Best Practice on Learning Organisation 3.Benchmark Corporate University 4.Digital Learning Technology Internal Factors : 1.CEO Directions 2.Business Need 3.Improve Learning Alignment 4. Cost optimisation Internal Factors : 1.CEO Directions 2.Business Need 3.Improve Learning Alignment 4. Cost optimisation Existing Learning Center Training Provider & Learning Organizer Driver for Competency & Culture Change Existing Learning Center Training Provider & Learning Organizer Driver for Competency & Culture Change The Foundation : The future of this company lies not in its business portfolio nor its technology, it lies in the leaders and people developed in this learning ground (Rinaldi Firmansyah, CEO TELKOM 8 Juni 2010) Converting the Learning Team into a Learning Organization

13 Learning Center ‘Balance Scorecard’

14 14 Converting the Learning Team into a Learning Organization Building Commitmet Througout Organization 1) Increase Urgency Benchmark, CU Sharing, Workshops OFI Findings : Relevance, Quality, Ownership 2) Build the Guiding Team Core Team & Facilitating Team 3) Establish Program Plan Vision, Missions, Strategies Vision, Missions, Strategies Program Plan in BSC 4) Communication Internal LC, Peers and Ups Facilitating Team as the Change Management Team Communication : Special meetings, town hall meetings, review meetings 5) Empower Action Change Management Team facilitates the implementation of the program Review meetings are conducted in a discipline way 6) Create Quick Wins Leadership and culture Integrated Learning at Work Leaders as Teachers

15 15 ©Dibta Group Approaching & Improving Organization Learning as a System 1) Strategic Fit & Mgmt. Commitment 2) Learning Function/ Organization 3) Facilities & Infrastructure 4) Learning Solutions 5) Learning Technologist 6) Learners 7) Learning Culture 9) LEARNER’S PERFORMANCE INPUT PROCESS OUTPUT FEEDBACK 8) Learning Value Chain

16 Collaboration with Academic University for providing Learning Solutions Continuous improvement based on indepth feedback from customers 16 1) Strategic Fit & Mgmt. Commitment 2) Learning Function/ Organization 3) Facilities & Infrastructure 4) Learning Solutions 5) Learning Technologist 6) Learners 7) Learning Culture 9) LEARNER’S PERFORMANCE 8) Learning Value Chain Establishing Learning Specialists to support LND Process Establishing Learning Committee, Learning Academy Committees, and Expert Committees Leaders Role Modelling  Leaders as Teachers Program Improve indepth feedback from customers Monitoring and coaching on the implementation of learning solutions Cost improvement by leveraging media presentation (film) LND – Involving Senior Leaders of Business Units in doing TNA D&D – Involving SME Committes; improvement in ISD process Delivery & Deployment – implementing Action Learning Projects Learning Impact Measurements – Kickpatrick’s level 4 and 5 Learning Center as training providers into strategic business partner The formation of learning committee Renovation of training facilities: classroom & dorm Development INSYSNC 2014 l aboratory Certification of competence for instructors ISD Certification CBHRM competency assessment based on Directory of competency HCD Plans based on assessment results & future people development Approaching and Improving Organization Learning as a System

17 Learning Value Chain (New) Aligning Core Process to Achieve Business Goal LS LC Approaching and Improving Organization Learning as a System

18 The World in Your Hand The future of this company lies not in its business portfolio nor its technology, it lies in the leaders and people developed in this learning ground. (TELKOM CEO, 8 th June 2010)


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