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E-Nxt Financials Limited Induction Programme January 2012 e-Nxt Family Welcome to.

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Presentation on theme: "E-Nxt Financials Limited Induction Programme January 2012 e-Nxt Family Welcome to."— Presentation transcript:

1 e-Nxt Financials Limited Induction Programme January 2012 e-Nxt Family Welcome to

2 e-Nxt Financials Limited Attain Leadership through business excellence in the sectors we operate in, while upholding our values and integrity, to improve the quality of life of the communities we serve. Group Purpose The TATA Group

3 e-Nxt Financials Limited Visionaries “In a free enterprise, the community is not just another stakeholder in the business but in fact the very purpose of its existence” Jamsetji Tata, Founder – Tata Group (1839 – 1904) “The Cycle is Complete; what came from the People has gone back to the People, many times over.” Jehangir Ratanji Dadabhoy Tata ( )

4 e-Nxt Financials Limited TATA Group Snapshot India’s Diverse businesses in Operations in Products and Services Largest Private Sector Employer Group Revenue (FY 2009) Largest Business Group 7 Sectors Over 80 countries Exported to 85 countries Almost 350,000 employees Approx. Rs 325,334 crores (USD 70.8bn)

5 e-Nxt Financials Limited - Tata Motors - Voltas - Telco Engineering - Tata Steel - Tata Advanced Materials - Indian Hotels - Tata Capital - Tata AIG - Tata Quality Managements Services - Tata Strategic Management Group Services - Tata Chemicals - Rallis India Chemicals - TCS - Tata Interactive - Tata Sky - Tata Teleservices - Tata Telecommunications Information Systems & Communications - Infiniti Retail - Tata Tea - Tata McGraw Hill - Trent - Titan Industries Consumer Products - Tata Power - Tata Petrodyne - Tata BP Solar India Energy Seven Key Business Sectors

6 e-Nxt Financials Limited Pioneering a Nation’s Future Largest employers India’s first luxury hotel India’s first iron and steel plant Birth of India’s Aviation sector India’s first indigenously designed car World’s smallest and cheapest car Recent global acquisitions 350,000 employees Taj Mahal Palace and Towers TATA Steel TATA Airlines Indica NANO Corus Jaguar and Land Rover

7 e-Nxt Financials Limited Titans of the Group It is the fifth largest steel company in the world. It was Asia’s first integrated steel plant, founded in 1907 and is today recognized as one of world’s Best Steel producers. India’s first indigenous motor car, Indica, was rolled out by Tata Motors in 1991 The world’s smallest car, Nano, showcases the excellent engineering and design skills of the company Titan Industries is a manufacturing company that produces India's largest and best-known range of personal accessories – watches, jewellery, sunglasses and prescription eye wear. It is India’s largest power utility with installed power generation capacity of 2,300 MW Its one of world’s largest provider of IT and BPO Services The company is world’s second largest producer of tea

8 e-Nxt Financials Limited Values that Define Us

9 e-Nxt Financials Limited Tatas – The Way Forward “We have two guiding arrows. One points overseas, where we want to expand markets for our existing products. The other points right here, to India, where we want to explore the large mass market that is emerging – not by following but by breaking new ground in product development and seeing how we can do something that hasn’t been done before.” Ratan Tata, Group Chairman

10 e-Nxt Financials Limited Foreword The values and principles which have governed the manner in which the Tata Group of companies and their employees have conducted themselves were first formally articulated as the Tata Code of Conduct in 1998.This Code was intended to serve as a guide to each employee on the values, ethics and business-principles expected of him or her with regards to their personal and professional conduct. It is however important to consider the effect of the rapidly increasing footprint of Tata Group companies across nationalities and geographical boundaries on the Code, whilst retaining the ethos of the Tata brand and reputation. This emergent global presence requires an appropriate modification of the Code to ensure that it addresses and encompasses diverse cultural, business and related issues universally across our Group. I urge each employee to read the current version of the Tata Code of Conduct and take pride in upholding the high standards of corporate and personal behaviour on which the Tata Group’s reputation and respectability have been built over the past 140 years. Tata Code of Conduct (TCoC) Ratan N. Tata

11 e-Nxt Financials Limited Welcome to e-Nxt! Dear colleague, It is with great pleasure that we welcome you to be part of e-Nxt Financials Ltd. We are indeed glad that you have chosen to accept our offer and join us here. You are important in fulfilling the mission of our company. This will be the beginning of a new mutually beneficial & fulfilling relationship. You are requested to go through this ‘HR Induction Manual’ and understand the company and its policies so that we can together maintain its high standards of discipline and workflow. This induction manual covers everything you need to know for your day- to-day office activity. Once again, a warm welcome from everyone at e-Nxt Financials Ltd. Warm regards, Naozer Dalal, CEO, e-Nxt Financials Ltd.

12 e-Nxt Financials Limited 12 About us Stakeholders of e-Nxt Financials Tata Sons (50%) Tata Capital (40%) Original promoters (10%) e-Nxt Financials Limited (e-Nxt), an Enterprise Solutions Company, provides end-to-end services to domestic and international clients for back - office as well as front office activities. We believe in partnering with our clients in providing innovative solutions to meet their business needs. Our staff strength of more than 4,500 employees spread across 180 locations in India gives us an unmatched footprint across the country which is leveraged for client facing activities with back-office support being provided by our processing centers in Mumbai (Deonar) & Thane.  Integrity  Understanding  Excellence  Unity and  Responsibility Being part of the TATA Group, our actions are governed by the following values of the Tata Family :

13 e-Nxt Financials Limited Lines of Business of e-Nxt

14 e-Nxt Financials Limited We are committed to become the service provider of choice by creating customer delight in all our service offerings. We shall – Strive to proactively understand and deliver on customer needs and expectations. Strive for innovation and excellence in processes and delivery models. Deliver robust and effective solutions supported by processes, systems and data integrity. Strive towards creating a learning organization and continually improve the skill levels of our employees. We shall follow fair practices as governed by Tata Group Companies for e- Nxt Financials Ltd. Quality Policy

15 e-Nxt Financials Limited Organisational Chart Chief Executive Officer Naozer Dalal Chief Operating Officer Mayukh Maiti Collections Avadhut Thali Chief People Officer & Head HRSS Gitesh Karnik AVP – Corp.HR Sandeep Palodkar Head -IT Sanjay Nagpal Internal Audit & Investigations S.V Deodhar Internal Audit & Operational Risk Rakshit Mehta Chief Financial Officer Susmit Sen Legal, Compliance & Company Secretary (Vacant) Head-Sales & Marketing Maneesh Mittal Head – Direct Sales Marketing Sunil Shah F&A Shared Services (Vacant) Head - BD (Vacant) AVP- BD Satyajeet Mandal Sr. Manager – BD Mandeep Nihalani Head Administration Tarun Taneja Executive Assistant Christine Shaikh Analyst, CEO’s Office Manas Karmarkar CPA, Operation and Data Support Bhanu Sharma Voice Support C’na Mathew Stressed Asset Management Sudhir Thakur PDC, BOS and Quality Sunil Joshi

16 e-Nxt Financials Limited HR Org Chart

17 e-Nxt Financials Limited Documents required along with Joining Kit to complete joining formalities: On boarding

18 e-Nxt Financials Limited Leave Policy Synopsis Type of LeaveCasual LeaveSick LeavePrivilege LeaveMarriage LeaveMaternity Leave Eligibility All employees All employees on completing probation period, However will accrue from the date of joining Marriage Leave may be availed by an employee for self marriage Female employees who are not covered under ESI will be eligible Days entitled 6 days on prorata basis from the date of joining in calendar year 4 days in a calendar year from the date of joining 15 days on confirmation at prorated basis. Employee is entitled to 1.25 days of leave for a month. Maximum of 7 days once in his/her employment with the Company. May be combined with Privilege Leave. 12 weeks of Maternity Leave with Salary for delivery. (90 days - 6 weeks prior and 6 weeks post delivery) Accumulation Balance at the end of the calendar year will Lapse. No encashment Balance Carried forward maximum upto 15 days after which it will lapse. No encashment. Maximum of 30 days accumulation. Only 10 days can be carried forward. Any leave balance over and above the carry forward or accumulation will be automatically credited to the salary after necessary tax deductions. No Accumulation Rules Can avail Maximum of 2 days & min 1 day. All intervening holidays and weekly offs are included in Casual Leave. Cannot be combined with any other leave. All intervening holidays and weekly offs are included. Sick Leave cannot be combined with any other type of leave, but it may be succeeded (not preceded) by a Privilege Leave in case the person is not able to recover during the course of the sick leave. It is inclusive of weekends & all holidays. Privilege Leave can be preceded or succeeded by a holiday/ weekly off. To be taken for a minimum of 3 days at a stretch. Has to be sanctioned 1 week in advance. Employee is eligible once in his/her employment with the Company. The leave application for the same should be supported with the wedding card and/ or relevant documents. Employee has to have worked for a period of not less than 6 months, in the twelve months immediately proceeding the date of expected delivery. Leave of 2 weeks can be availed in case of a miscarriage. Medical Certificate needs to be submitted.

19 e-Nxt Financials Limited Online Attendance System Attendance can be marked online at: – Intranet: – Internet: Attendance cycle is from 21 st of the previous month till 20 th of Current working month, (e.g., 21-Sep-2010 till 20-Oct-2010). First time users of Online Attendance System (OAS) should mark their attendance starting from Date of Joining (DOJ) before 20 th of the month. On any given day, please mark the attendance as soon you enter the office premises. All leave [SL, CL, PL, ML, CO, LOP] needs to be approved by your reporting manager through the Online Attendance System, before 20 th of the month. Note that an absent in the record will lead to Salary Hold. – If a candidate is on probation, and CL and SL are consumed, mark it as LOP with the approval of reporting manager.

20 e-Nxt Financials Limited Leave Application Step One: Log in to your ‘Attendance System’. Step Two: Go to ‘Register Leave Request’ Enter the dates from when you want the leaves, simultaneously enter if it is a full day or half day leave; Select the ‘Type of leave’ you want; Enter the reason for taking leave(s); Click on ‘Make Leave Request’ to register your leave for approval. Absenteeism - 3 (three) Consecutive absenteeism will be considered Absconding; Warning Letter is issued on the 4 th day and the candidate needs to report within 48 hours; If the employee still doesn’t report, strict action will be taken.

21 e-Nxt Financials Limited  When? On completion of 6 months probation (180 days) from the Date of joining.  How? The Reporting Superior gets appraisal notification in the attendance module.  If reporting supervisor appraises and confirms : HR will issue confirmation letter  If he/she disapproves: The confirmation period gets extended for 3 months. Post 3 months the appraisal notification comes again to the superior.  How long is the extension period? 3 months  How many times can an employee’s probation be extended? Only once  Will there be any salary increments on Confirmation? NO Confirmation

22 e-Nxt Financials Limited Performance Management System (PMS) Objective  The purpose of PMS is to integrate the process of objective setting, assessment and evaluation that will support growth of – employee, department & organization as a whole. The objective of this policy is:  To align individual objectives to that of the organizations.  To ensure an objective evaluation of an employee’s performance.  To assess the organization capability to deliver on the set objectives  To identify gaps in performance and take necessary actions to ensure the achievement of organizational and individual goals. Eligibility Employees who have joined on or before 31 st December will be a part of the appraisal process. Appraisal Cycle Mid-year Appraisal cycle (October), no performance ratings given, only revaluation. Yearly - following Financial year Methodology Bell curve method (6 Point Rating Scale: A, B+, B, C+, C, D) Outcome  Career planning process.  Determining the Compensation, Rewards & Recognition.  Create a culture of meritocracy.

23 e-Nxt Financials Limited PMS – Process Flow

24 e-Nxt Financials Limited Internal Job Posting Objective The purpose IJP is to encourage and provide equal opportunity to internal talent which would aim at providing career opportunities and growth which in turn will result in employee retention. Eligibility All employees who have completed 18 months in existing role. Applying for an IJP  A candidate can apply for IJP by attaching their resume through .  To apply for an IJP the candidate does not need to seek the approval or the signature of the immediate Supervisor/ AVP or the Business Head. The HR SPOC verifies the lock-in period with the applicant's regional HR.  An application received after the due date will not be accepted under any circumstances.

25 e-Nxt Financials Limited Internal Job Posting Interview Process  Interview will be conducted by the following panel:  The feedback will be communicated, within 5 days to all candidates who have been through the interview process, by the HR IJP SPOC.  An employee, once selected through an IJP must immediately be issued a Letter of Appointment/Transfer to the new position by the Corporate HR.  After the acceptance, the applicant cannot deny moving to the new position and will not be assessed for any other position even if eligible. DesignationsInterview Panel Executive to Asst. Manager RHR and Operation Manager Manager RHR or AVP and Sr. Operation Manager Sr. Manager and Above HR Head/ AVP and Business Head

26 e-Nxt Financials Limited Payroll Payroll Link : https://pay.paysquare.com/login.aspx https://pay.paysquare.com/login.aspx Bank Accounts- HDFC/ICICI 26

27 e-Nxt Financials Limited Star Awards – R&R Programme Objective Create a recognition platform across the verticals and geographies. To provide guidelines to recognize specific, unique, value added and critical performance incidents within or beyond expected & predefined performance objectives. To reward these performances through monetary or non-monetary terms indicating organisational recognition and appreciation towards the employees. Create a sustainable and practical R&R. 27

28 e-Nxt Financials Limited Star Awards – R&R Programme

29 e-Nxt Financials Limited Mobile policy Handset & Reimbursements: Employee to procure the handset AVP and Above need to procure a PDA(Blackberry Services) If billing exceeds ceiling, the same will be recovered from salary. Coverage and Scope Employees on field - Sales and collections team Employees who are Assistant Manager and Above. Employees who are covered under mobile allowance in their ctc, they will not be eligible for reimbursement Guidelines: The mobile phones ‘switched on’ throughout the day. All employees will have to opt for TATA CDMA/GSM. Cost of Repairs and Maintenance will be borne by user. Handset will be replaced after 3 years, and old handset can be retained without any recovery. In case of loss of handset the same will be replenished by employee himself. Level Max Reimbursement For Handset Max Reimbursement For Call Charges ExecutivesRs. 1,500Rs. 500 Team Leaders to Asst. ManagersRs. 3,000Rs. 750 ManagersRs. 5,000Rs. 1,000 Sr. ManagersRs. 10,000Rs. 1,500

30 e-Nxt Financials Limited Travel Policy  Reservation (through authorised agent)/ Cancellation charges may be reimbursed with approval.  Conveyance / Travel reimbursement claims needs to be submitted before 15th of the month.  Claims older than 30 days will require Regional Manager’s approval.  Claims older than 90 days will not be entertained unless approved by the Business head and COO.  Business head/ Functional head can approve tour advance of an employee which can later be settled against the bills of the same.  If the bills are not submitted within 15 days after completion of travel, the advance amount will be recovered from the salary.  Local Conveyance, Travel requisition and expenses for all employees of the level from Executive to State Head has to be recommended by reporting Manager and approved as per annexure (appended below) provided by the respective verticals. ParticularsTier 1Tier 2Tier 3 Entitlement for Hotel* Actuals upto Rs. 3,000/- Actuals upto Rs. 2,250/- Actuals upto Rs. 1,250/- Meals (Applicable for same day return travel) Rs. 600/- Rs. 450/- Rs. 300/- Travel Allowance - No bills required (Employee makes own arrangement for lodging and boarding) Rs. 750/- Rs. 600/- Rs. 300/- Team Leaders and Asst. Managers Executives and Sr. Executives ParticularsTier 1Tier 2Tier 3 Entitlement for Hotel* Actuals upto Rs. 1,500/- Actuals upto Rs. 1100/- Actuals upto Rs. 600/- Meals (Applicable for same day return travel) Rs. 350/-Rs. 300/-Rs. 250/- Travel Allowance - No bills required (Employee makes arrangement for lodging and boarding) Rs. 375/-Rs. 300/-Rs. 150/- Collections - x-Bucket and 1-4 Bucket, SAM (LPO), Sales & Marketing

31 e-Nxt Financials Limited Employees in Stressed Asset Management vertical will not be eligible for local conveyance within their territory limits (25 km from their base location). The amount is a ceiling of Local conveyance and Travel expenses combined together. Combined Ceiling for levels (Amount in Rs.) per month ApproverExecutive (CRE/ LRE)Team LeaderState Head Regional ManagerUp to 3,000Up to 3,500Up to 4,000 Approval Matrix – Sales and Marketing PositionTravelConveyance Regional Sales Manager Rs. 30,000/-Rs. 5,000/- State Head Rs. 6,500/-Rs. 3,500/- Team Leader Rs. 3,000/- Business Development Manager -Rs. 2,000/- LevelApprover Regional Sales ManagerHead-Sales and Marketing State HeadRegional Sales Manager Team Leader, Business Development Manager State Head Local conveyance and Travel expense limits (pm) Personal vehicle for official Travel Four Wheeler: Rs. 9 per km.(Car capacity of 1.6 L and above, entitlement will be Rs. 12 per km). Two Wheeler: Rs per km. Travel Policy

32 e-Nxt Financials Limited Corporate, Support Functions, PDC, CPA, FAO, HRSS, Voice Support  Reservation (through authorised agent)/ Cancellation charges may be reimbursed with approval.  Conveyance / Travel reimbursement claims needs to be submitted before 15th of the month.  Business head/ Functional head can approve tour advance of an employee which can later be settled against the bills of the same.  If the bills are not submitted within 15 days after completion of travel, the advance amount will be recovered from the salary.  Ground transportation for female employees will be provided from their residence/ hotel to the point of departure and from the point of arrival to the hotel/ residence/ office/ place of visit for travel before 6:00 am and after 8:30 pm. Travel Policy ParticularsTier 1Tier 2Tier 3 Entitlement for Hotel* Actuals upto Rs. 1,500/- Actuals upto Rs. 1100/- Actuals upto Rs. 600/- Meals (Applicable for same day return travel) Rs. 350/- Rs. 300/- Rs. 250/- Travel Allowance - No bills required (Employee makes arrangement for lodging and boarding) Rs. 375/- Rs. 300/- Rs. 150/- ParticularsTier 1Tier 2Tier 3 Entitlement for Hotel* Actuals upto Rs. 3,000/- Actuals upto Rs. 2,250/- Actuals upto Rs. 1,250/- Meals (Applicable for same day return travel) Rs. 600/-Rs. 450/-Rs. 300/- Travel Allowance - No bills required (Employee makes own arrangement for lodging and boarding) Rs. 750/-Rs. 600/-Rs. 300/- Executives and Sr. Executives Team Leaders and Asst. Managers Tour Expenses – Ceiling Per day

33 e-Nxt Financials Limited Personal vehicle for official Travel Four Wheeler: Rs. 9 per km.(Car capacity of 1.6 L and above, entitlement will be Rs. 12 per km). Two Wheeler: Rs per km. ParticularsTier 1Tier 2Tier 3 Entitlement for Hotel* Actuals up to Rs. 6,000/- Actuals up to Rs. 4,500/- Actuals up to Rs. 2,500/- Meals (Applicable for same day return travel) Actuals upto Rs. 1,200/- Actuals upto Rs. 900/- Actuals upto Rs. 500/- Travel Allowance - No bills required (Employee makes own arrangement for lodging and boarding) Rs. 1,500/-Rs. 1,125/-Rs. 625/- Manager to Sr Manager Corporate, Support Functions, PDC, CPA, FAO, HRSS, Voice Support Travel Policy

34 e-Nxt Financials Limited Team Bonding Team leader / Manager of a department can spend an amount of Rs. 75/- per employee per month on employee engagement activities like picnic, movie, lunch/ Dinner, etc. Rules for spending:  An Employee will be eligible for Rs. 75 per month.  The team can spend it monthly or can accumulate upto March and celebrate a large event.  No spending in advance.  The expense must be approved by Business head.  Company does not take any responsibility of such arrangements/ event.  The leader is advised to take full precaution and keep business sensitivity in mind.

35 e-Nxt Financials Limited Snapshot – e-Nxt day celebration Our first Annual day was held on 15 th December

36 e-Nxt Financials Limited 36 Intranet - eXpress Express is a platform and forum where all can come together. It to enhance Employee engagement through interactive activities. Through Express we intend to bring together Pan India employees with varied cultures and geographies and work under different verticals under one roof. The link for the intranet is as follows: Intranet: Internet:

37 e-Nxt Financials Limited Contact List For any query or issue related to joining formalities please contact your concerned HR person. Other specific queries please follow these numbers. It is a good practice to resolve any query through proper channel. Follow these contacts by keeping your Line Manager and HR informed. * Contacts may vary during the course of time. Details can always be obtained through the board line number ContactRegion/ Department IdContact NumberContactRegion/ Department IdContact Number Delphine Fernandes Corporate Recruitments nxt.com Ask HRQueries Related to Pavitra Shetty Maharashtra, Goa & FAO AccountYogesh Padmaja Navale CPA and Branch Ops- West nxt.com Attendance,Business Card, and Domain generation Rinkel Neetu BhardwajNorth nxt.com Conveyance/ Travel Madhuri Naik/ Sonal Bhaskar nxt.com / 7433 Prachi Confirmation LetterSubhash Kharat nxt.com Shraddha Palav MP, Chhattisgarh nxt.com Full and Final Settlement Swati Mustafa Laskar Assam, North East, Orissa – 76 ID-CardNitin Pritha RahaWest Internal Ethics Audit Team Mr. S V Sangeetha Srimani Jharkhand nxt.com IT Helpdesk Central Team at Hyderabad Varaprasad Dasari Karnataka, Kerala nxt.com Medi-Claim/ Insurance Ms. Geeta assistindia.com Ashok G Andhra Pradesh,Tamil Nadu Mobile Reimbursements Venkatesh Kounder nxt.com /1 Carlos MurzelloCPC nxt.com PF & ESIC (Creation, Transfer, Withdrawal) Geeta / / 7406 Prasad PingulkarVoice Support and PDC nxt.com Salary slips/ Salary issues Payroll

38 e-Nxt Financials Limited Thank You!


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