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Hosted Services.com Hosted Services.com Making The Enterprise “Mobile” Dave Dadds – Managing Director VanillaIP.com Chairman FCS VOIP Group

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Presentation on theme: "Hosted Services.com Hosted Services.com Making The Enterprise “Mobile” Dave Dadds – Managing Director VanillaIP.com Chairman FCS VOIP Group"— Presentation transcript:

1 Hosted Services.com Hosted Services.com Making The Enterprise “Mobile” Dave Dadds – Managing Director VanillaIP.com Chairman FCS VOIP Group

2 Hosted Services.com part of DRD Communications Ltd Agenda The Landscape Networks Today Number & Applications Hosted Business IP Security and Disaster Recovery Billing and Provisioning Case Study Reseller Revenues – How the £’s Stack Up

3 Hosted Services.com part of DRD Communications Ltd The Landscape - Convergence Many services offered today by resellers Data - Voice – Mobile – Video – Professional Services Different client purchase models CAPEX – Traditional model with hardware based solutions OPEX - Typically used for service contracts, mobile and hosted contracts. Remote Working Home Worker Road Warrior – the original remote worker Effective Voice and Data services the real enabler !

4 Hosted Services.com part of DRD Communications Ltd Networks – Open or Closed ? Fixed Line TDM Network BT – NTL – C&W ISDN 30, ISDN 2 Semi Closed and Expensive Mobile (GSM) Hosted Networks Vodafone – Orange – 02 – T-Mobile – H3G Closed (no RTP allowed) and very Expensive FCS – lobbying Ofcom as part of the “Mobile Market Review” IP Networks ADSL, SDSL, LES IP Connectivity – anywhere, anytime, anyone Open and Cost Effective – Driven by innovation not Privilege

5 Hosted Services.com part of DRD Communications Ltd Numbers and Applications 18 Million PABX Extension in the UK today 2 million extension changed out each year 60 Million Mobile (GSM) Handset in the UK 2 Million number ports per year ??? FMC – Nokia new E Series has WiFi SIP Phone included Home/Remote working and more ? How many million who knows True IP networks open up the world – Anytime, Anywhere, Any Device Video Ready Typically today board and conference room applications Desk Top ?

6 Hosted Services.com part of DRD Communications Ltd Hosted Business IP Services includes – servers – E Mail – Voice – Mobile – Video etc Resellers focus on Sales, Customer Service, Less Technical ! System – supports 1000’s of customer (and possible 1000’s resellers) on the same core systems. Hardware and Connectivity (ADSL, Wifi, LES) - Independent Simple model – same whether client wants 1 or 1000 Access new markets – retail, government – large and small Hosted back office portal, provides Billing and Provisioning Self Service – Reseller – Reseller Clients “Sticky” recurring revenue model – 80% of revenue is recurring

7 Hosted Services.com part of DRD Communications Ltd True IP End to End Support Data, SIP (voice), H264 (video), T38 (fax), Voice Real Time – Data Near Real Time The Network – All Ways Work but “Keep It Simple”

8 Hosted Services.com part of DRD Communications Ltd Security & Disaster Recovery Public/private IP addresses dealt with by core SBC’s (session boarder controllers) DOS Attack Protection All handsets authenticated within the network every 60 seconds Automatic provisioning of handsets – password protected Credit Limits on Group and Users Phone Numbers now an “Application” Have connectivity, have service Properly designed and implements IP Voice Networks Deliver

9 Hosted Services.com part of DRD Communications Ltd Hosted Back Office No need to buy and maintain billing and Provisioning systems Reseller Branded – you own the customer Self Services - Full Reseller AND customer self service Manages all aspects of running a hosted business Packages and Services - 30 Day Contracts, you sell 12 month ? Allows you to add in your own 3 rd party services Real Time Provisioning Client invoicing – services – numbers – hardware and installation Devices fulfilment – use your own distributors WLR3 and ADSL (January 2009) fulfilment – 30 day contracts

10 Hosted Services.com part of DRD Communications Ltd Customer Options - Voice Rental (OPEX) or Pre Pay Purchase (CAPEX) Licences Rental 30 Day minimum contract period on any licence Pre Pay – 3, 5 or 7 year options – Discounted – Wrap into standard lease Customer can mix and match Hosted PABX and/or SIP Trunks ISDN circuits and PABX maintenance no longer required No island technology - Port all UK Phone Numbers Geo Graphic – 020-7xxx, 0161-xxx – most carriers BT, C&W

11 Hosted Services.com part of DRD Communications Ltd Partner/Customer Case Study £200 million turnover business 8 Regional offices, up to 100 project sites at any one time Video Conferencing 550 hosted users – start with 10 users 18 months ago ALL self services – never had a voice engineer on-site 100 plus WLR3 analogue lines, 50 Plus ADS through portal Single invoice covers all services and correct allocated

12 Hosted Services.com part of DRD Communications Ltd Revenues – How They Stack Up Typical Monthly revenue (ARPU) per user £18.00 per month Split 50/50 between service and call charges Typical CAPEX revenue per new user £ Includes – handset – switch port – installation and training Revenues – based on 150 new users per month Year One Year Two Year Three Sales£432,000£864,000£1,296,000 Profit£198,000£216,000£ 324,000 + £100,000 ? ME Multiplier Effect (ME) Extra £2.00/user/Month - additional £100,000 Revenue/Profit Year 3

13 Hosted Services.com part of DRD Communications Ltd Thank You Contact Details Dave Dadds Managing Director One Number FCS Info


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