Presentation on theme: "State of Kansas: Unity Connection Train the Trainer End User Training Prepared by AOS and the State of Kansas BOT Team Division of Information Systems."— Presentation transcript:
State of Kansas: Unity Connection Train the Trainer End User Training Prepared by AOS and the State of Kansas BOT Team Division of Information Systems and Communications
Agenda General Overview of Unity Connection Timeline Enrollment Availability Agency Migration Enrollment Process Telephony User Interface (TUI) Key- map Phased Roll-Out: Advanced Features Cisco Personal Communications Assistant Cisco Unity Inbox IMAP Client Integration End User Support
Unity Connection Overview Replacement of current Octel…voice messaging systems. Octel messages will still be accessible for a short period but should be retrieved as quickly as possible. Unity Connections Voicemail provides a Unified Solution that will provide a solid platform for future voice capabilities. Integrated email (iMap Outlook Client) Web interface for easy management (PCA) Robust feature set for voicemail management
Timeline User Registration/Enrollment Topeka users registration open - 8/24/10 Wichita users – mid November. Agency Deployment: Co-Managed with DISC TSS and Agency Staff Feature Availability Basic Voicemail Voice Recognition – Available upon agency request via KIRMS work order Advanced Features (PCA, iMap) Oct/Nov
Unity Connection Registration/Enrollment Enrollment is the pre-requisite process that enables voicemail users to be migrated to Unity Connection and perform the following: Record user name Record Personal Greeting Set a new PIN Note: Additional information on this process sent under a separate document to trainers and Agency support staffs. *Enrollment is required for users to setup voicemail and complete the migration to Unity from Octel.
Unity Connection Key Map Overview Similar to Octel Key Functions Who to contact if keys do not function as expected Main Menu and Shortcuts: Key(s) Action 0 Help 1 Switch to using phone keypad 3 Review old messages 4 Change setup options 41 Change greetings 412 Turn on/off alternate greeting 421 Change message notification 423 Choose full or brief menus 44 Change transfer settings 5 Play new messages 6 Send a message 8 Find messages 81 Find messages from a user 9 Cancel or back up # Repeat menu options
Advanced Features Phased Roll-out Advanced Features: Unity Inbox/PCA/iMap: Oct/Nov timeframe Benefits of Integrated AD Single Sign-on Agency Preferences Voice Recognition
Personal Communications Assistant *Scheduled for Oct/Nov integrating with Agency Active Directory. Cisco Unity Connection Assistant is a web based interface allowing users to manage and maintain their voicemail services and options via a visual means vs. through the standard phone handset in traditional systems.
PCA – Unity Inbox Contains voice messages and any message receipts you receive Sort and delete messages Compose and listen to voice messages Use Media Master to play and record messages to either your phone or your PC Does not dynamically update, must use ‘Refresh Messages’ if a new message arrives while using the Inbox
Unity Connection IMAP Client Messages can be listened to, deleted and undeleted Workstation/User policies may interfere with deployment Roll-out targeted for the Oct/Nov Timeframe and integrating with Agency Active Directory
Unity Connection End User Support Tier 1: Agency Helpdesk Unity Connection Enrollment Hand-out State of Kansas Voice Mail Quick Reference Guide Wallet Card – (Key Map) Personal Communication Assistant (PCA) – Help Guides Tier 2: DISC: Network Control Center (User and/or Service related issues ) Phone :785-296-2310 Training and Migration support of general Unity Voicemail questions – non user/service related : Email Distribution Group: DABT_VoiceMail_Questions