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COPYRIGHT © 2012 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Ed 09 – October 2012 Alcatel-Lucent OpenTouch Suite for SMB, Q4 2012 - OmniPCX Office.

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Presentation on theme: "COPYRIGHT © 2012 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Ed 09 – October 2012 Alcatel-Lucent OpenTouch Suite for SMB, Q4 2012 - OmniPCX Office."— Presentation transcript:

1 COPYRIGHT © 2012 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Ed 09 – October 2012 Alcatel-Lucent OpenTouch Suite for SMB, Q OmniPCX Office RCE 9.0

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3 Moving forward with IP/SIP transformation  SIP Trunking evolutions: Cope with Carriers network demands  Support of IP DECT:Enable Full IP centric deployments  Extended SIP phones range:Introduction of 8002 / 8012 phones Enriching Customer Experience  My IC Phone:Strengthen ‘White collar’ positioning  My IC Social Networks:Outlook enabler for Social networks  My IC Web for Office:Support of Call control  Groupware facilities:Manager-Assistant & Team supervision  Automatic Call Distribution:Smart call routing capabilities OXO RCE 9.0 Value proposition and Marketing messages

4 What’s new in RCE 9.0 (*) Commercial availability for 8002/12 sets will be in 1Q13 MY IC Phone family Desktop 8082 My IC Phone: R260 - Support of Video point to point - Manager Assistant function Extended range: / 8012 phones * Mobility Support of IP DECT Access Point (4080 IP DECT AP) Call control on My IC Web for Office Social Networking My IC Social Networks

5 What’s new in RCE 9.0 (cont.) New Core Business features Manager Assistant configurations Groupware facilities (Supervision) Automatic Call Distribution: Smart Call routing capabilities Serviceability: OXO as an NTP client Continous SIP Trunking evolutions Cope with Carriers demands -Early media control -Usage of G711 codec for Music on Hold -Fax over IP: Support of CNG tone -User identity registration

6 RCE 9.0 Detailed Content

7 New features: – Video Telephony - P2P with USB camera – Manager Assistant configuration (R9.0) – Support of shortcut buttons – User interface & Ergonomic improvements – Serviceability - Quicker start up on SW upgrade 8082 My IC Phone R260 Major enhancements

8 Video support requires My IC Phone-2  Using the Logitech HD Pro BC920 USB camera  Receives H264 SD streams (max 720x576)  Between two My IC phones max resolution is 640x360 Support of peer to peer video call  Between My IC Phones-2 or with any generic SIP phone video enabled - Local and external calls (SIP trunk)  Between My IC Phone-2 and a SIP video door phone Video call  Controlled by feature right (disabled by default)  Requires to enable RTP direct and Codec pass-through settings Video call Principles

9 Features P2P Video communication Video call escalation Video mute (Click on PiP) Video hold Video transfer Audio only Incoming Video call on locked phone Audio only Incoming call behaviourAudio/Video Outgoing call behaviourAudio only Doorcam integration SDP Symmetric negotiation Windowed-mode MMI (2/3) Full screen mode Picture in Picture (PiP) Video call My IC Phone video telephony key features Video escalation by tapping photo Video negotiation ongoing Video started in 2/3 mode with PiP

10 Video call Door Phone Use case All door phones must have the same door phone name (by default ‘Doorcam’) My IC Phone identifies an incoming door phone call using the single door phone name Open the door latch by pressing the Softkey ‘Opendoor’ in the bottom banner Linkcom Slim IP Video Door Phone RTP Video Audio SIP

11 RCE 9.0 Detailed Content

12 Datasheet VLEVLE+ Display 1 line B&W, no backlight   20 characters   Keys Keys: 4 audio, 1 appli (VM), home   Audio Narrow, hands free   3,5mm jack headset  LAN Characteristic PoE class 1   Gigabit PC port  Foot 1 position foot (50°) Wall mountable   Plug & Phone 8002 / 8012 phones Product description Audio keys: Mute, -, +, Hands free Navigator: OK, Up & Down { Cancel } { Home } { Voice message } Led: Blue colour upon incoming call { Comfort handset }

13 8002 / 8012 phones Feature set SIP telephony (Key features)  Make call: block dialling, collective speed dial, local directory  Dial by name - UDA  Terminal call log (Incoming, Outgoing, Missed - history of at most the 25 last calls of each type)  CLIP - CNIP  CLIR: on user request (on call basis) or by system setting (all calls)  COLP – CONP  COLR -CONR  Call reject  Call deflect  Hold/Retrieve, Enquiry, Broker call  Automatic answer, interphony (via user setting)  Transfer in conversation, ringing, waiting  Three party conference (local on terminal)  Call pickup  Call forward (activated by feature code at the call server level)  DTMF transparency (RFC 2833)  Voice mail box (MWI) Management of up to 2 simultaneous calls (1 in conversation, 1 on hold) Can be a member of hunting, pickup, broadcast, ACD and multi-set groups Can benefit from My IC Office Web companion* Can be monitored by CTI/CSTA and PIMphony applications Terminal SW binary download, upgrade by OXO (Http) Configuration files automatically downloaded at initial setup (Https) Support of up to 19 languages (*) Features in conversation are not available yet Plug & Phone

14 RCE 9.0 Detailed Content

15 Benefits – Allows a user to pick up colleagues calls by monitoring them – Single and multiple users call monitoring & notification are provided Applicability User Experience Groupware facilities Supervisor devices x-2x SIP Supervised devices (any type) 8082, 80xx My IC Mobiles, DECT ……

16 How does it work ? Creation of a Groupware Supervision toggle key (UPK*) on the supervisor device – OFF: Feature disabled – ON: Supervisor monitors the calls of the user (s) associated to the GS key - By default all direct, individual local and public calls including Agent calls can be monitored - Audio notification via a tone: in Idle state two beeps played during the whole call notification otherwise one beep - Visual notification - GS key is blinking - A temporary (5s) pop up window displays calling & called parties identity - Multiple monitored calls are queued and presented in sequence - During notification, pressing the GS key opens an applet which enables to answer the chosen monitored call (s) User Experience Groupware facilities (*) UPK stands for User Programmable Key GS key is blinking Pressing GS key Select the queued call you wish to answer using the navigator right & left

17 Benefits – Dedicated communication services serving the Manager - Assistant relationship – Configurations bundling one Manager and one Assistant are supported Applicability User Experience Manager Assistant facilities Manager 8082 Assistant

18 How does it work ? – M/A relationship relies fully on the OmniPCX Office existing facilities – It is enriched with the M/A Supervision function allowing to monitor Managers calls – One Manager - One Assistant configurations are provided User Experience Manager Assistant facilities Use case 1: ManagerAssistant x-2x M/A call key Direct call key with BLF Managers call screening key Managers call monitoring key Manager Assistant application (Preview mode) allows to change the delegation mode (Mode button): Off, default mode, manager receives his calls Manager gets his calls, assistant monitors them Manager is fully screened, only assistant gets calls

19 How does it work ? – M/A relationship relies fully on the OmniPCX Office existing facilities – It is enriched with the M/A Supervision function allowing to monitor Managers calls – One Manager - One Assistant configurations are provided User Experience Manager Assistant facilities Use case 2: ManagerAssistant x-2x M/A call key

20 RCE 9.0 Detailed Content

21  Integration with Microsoft (Outlook, Exchange, Active Directory)  Federation of user directories (Corporate, PBX, Local, Hosted..)  Interaction with existing Social networks (MSN, Yahoo, Skype, Facebook..)  Federation of Presence information (Social networks, Calendars, PBX..)  Federate services into one single user experience ( , IM, Voice, Video, SMS, Fax..)  Enrich the user’s most popular tool - Outlook - with communication services  Outlook as the unique UC interface for your global communication needs My IC Social Networks Customer / Market expectations we need to address My IC Social Networks

22  My IC Social Networks fits perfectly in OTS* for SMB portfolio complementing it with a fully integrated Outlook plug-in  My IC Social Networks targets Outlook users interacting with social networks  My IC Social Networks is sold via the SMB catalogue (GCC) - SW licence per 1 user  My IC Social Networks look & feel complies with ‘My IC’ visual identity  My IC Social Networks relies on OXO native TAPI 2.0 interface ** (No separate server) My IC Social Networks Positioning (*) OTS stands for OpenTouch Suite … for SMB (**) Max Up to 25 users, beyond TAPI 2.1 Server is required

23 OmniPCX Office RCE 9.0 onwards 8082 My IC Phone Outlook User Company LAN My IC Social Networks Topology + Any other type of phone can be associated as well* Remote connection is supported as well using a VPN (*) There might be restrictions with SIP phones, refer detailed feature list

24 My IC Social Networks User interface ‘My IC’ Visual identity (name, icons)

25 My IC Social Networks Main panel: Prime contacts list Add contact by selecting the source directory (Corporate, OXO, Outlook, Social networks) Contact search in prime contacts list Prime contacts list - Always on Missing calls list (Click to call) Federated Presence of prime contacts, both internal or external My current Presence status Dial box Help Current call window

26 Prime and Normal contacts The contacts you most frequently communicate with can be assigned as your Prime contacts which appear at the top of the My IC Social Networks window sorted in alphabetical order with a white background, so for most of your calls you do not have to search. Your other contacts are also listed in alphabetical order with a darker background. Easily search for any contact by typing in the search filed. It will dynamically begin filtering and display the relevant contacts My IC Social Networks Features overview (2)

27 Context menu – Right Click to see all the communication methods available Right Click on a contact and all the communication methods will be displayed. This will allow the user to select the appropriate form of communication such as Click to Pounce, Click to dial, Click to , Click to SMS, Click to IM via Skype, MSN or Yahoo or Click to schedule a call which will appear in your Outlook Calendar My IC Social Networks Features overview (3) OmniPCX

28 Federated Telephony presence via OmniPCX Office, Skype, MSN and Yahoo My IC Social Networks will display the real-time telephony status of your internal contacts such as Idle, Busy, Do Not Disturb and Call Forward. My IC Social Networks also provides 2 way federated presence via Skype, MSN/Lync, Yahoo and Facebook to internal and external contacts. My IC Social Networks will automatically federate out your presence as busy whenever you are on the phone, in a meeting or out of office. Your internal and external contacts can easily see if you are available before they even make contact with you. My IC Social Networks also allows you to communicate with your contacts via telephone, , SMS, IM via Skype, MSN, Yahoo, Facebook and Linkedin all from one contact point My IC Social Networks Features overview (4) Skype Presence MSN Presence Facebook Presence Telephony Presence (OXO) Combined Telephony presence and Calendar mining Calendar mining Yahoo! Presence

29 Current Call Dialog Window – Displays the call progress Call Dialog window will pop up on incoming or outgoing calls displaying the contact information, duration of call, IM via Skype, MSN or Yahoo during the call or even schedule a call back within a preset duration My IC Social Networks Features overview (7) this caller Launch IM while in conversation Click to SMS Schedule a call back reminder

30 Missed Calls – View the list of missed calls while you were away The Missed calls button will be highlighted in orange along with the number of missed calls received. The Missed calls list will display the contact details and the user’s current presence status which indicate whether the person is available. Click to either dial or IM your contact directly My IC Social Networks Features overview (11)

31 Intelligent Quick Dial Intelligent Quick Dial (IQ) allows click-to-dial from any phone number in any Windows application. Great for calling back people from signatures, from a contact number in any Office document or PDF or on a Web site etc. Call them via your office phone or Skype, even schedule a future call back to them or send an SMS My IC Social Networks Features overview (12) Press Ctrl key + Right click on the selected number (here in a Web page) Operating mode is customizable

32 My IC Social Networks R3.0 ALE differentiating and exclusive services  Facebook integration  Offline Mode  ‘My IC’ family visual identity  One stop shopping

33 My IC Social Networks R3.0 Compatibility rules Operating system  Windows XP Professional SP3  Windows Vista SP2 Business, Ultimate or Enterprise (32 / 64 bits)  Windows 7 Professional, Ultimate or Enterprise (32 / 64 bits) MS Outlook:  2003, 2007, 2010 (32bits)  64bits version (On roadmap) Social networks  Skype  Windows Live Messenger  Yahoo!  Facebook OmniPCX Office R9.0 onwards Support of 9 languages:  French, English, German, Italian, Dutch, Spanish, Russian, Portuguese and Chinese (traditional)

34 1.Outlook as the unique UC interface for all your communications (including PBX services) 2.Integration with Microsoft (Outlook, Exchange, Active Directory) 3.Federation of user’s directories: Corporate, PBX, Local, Hosted 4.Interaction with existing Social Networks (MSN, Yahoo, Skype, Facebook, Linkedin …) 5.Federation of Presence information (Social networks, Calendar mining, PBX) 6.Integrated services into one single user experience ( , IM, Voice, Video, SMS..) 7.Easy to deploy - No separate server (Minimize CAPEX and TCO) 8.One stop shopping - Simple licensing model 9.Any type of user/phone can benefit from My IC Social Networks My IC Social Networks Top 9 Key selling points My IC Social Networks The most suited UC solution for SMB An Outlook plug in – Always on

35 OXO RCE Overall My IC positioning Desk PhonePC ApplicationsMobile Devices User clientsMy IC PhoneMy IC OfficePIMphonyMy IC Social NetworksMy IC Mobiles User Profile Target - ' White Collar ' users - Managers Standard users featuring a low end to mid range deskphone asking for increased productivity, enriched user experience PC centric users asking for a high integration with their PC environment (PIMs) and serving heavy telephony needs All Outlook users, in parallel they should have access to social networks (MSN, Yahoo, Skype and near future Facebook) Mobile users featuring an iPhone or Android platform Positioning - Usage High end Professional desktop phone - Web client: Easy to deploy and to use - My IC common user experience - Productivity companion, tool for on-site & off-site usage - Windows Soft phone - Addressing different user profiles or specialized usages like Professional, Team (Groupware telephony) or Attendant (Global supervision) Outlook enabler for social networks - Application to be downloaded from Apple store or Google Play application store: Easy to deploy and to use - My IC common user experience - Two use cases: (Desk phone + My IC Mobile) or (One single phone = My IC Mobile) Key Features - Wideband, HF, BT handset - Large color touch screen - Application openness - Manager-Assistant couple - SIP Telephony - UDA, Communications log - Visual voice mail - Outlook synchronization - Video P2P support - UDA, Communications log - Visual voice mail - Call control (in conversation) - Mobility options - Full featured telephony - Dial by Name PABX/LDAP - Communications log - Visual voice mail - Mobility option - Record on line - Unified messaging - Groupware (Assistant mode) - PIM integration - Multi-site supervision - Attendant settings - Federation of directories (Local, OXO, Corporate, Social networks) - Federation of presence (OXO, Calendar, Social networks) - Call control, call back reminder, call history - Get in touch with the means of your choice: Voice, , IM, SMS - Smart click to call selecting any number (from any Office document, PDF file, Web page...) - One number - UDA, Communications log - Visual voice mail - Call control (in conversation) - Mobility options - Business & Private modes management - Multi-set configuration Dimensioning - Limits Software licenses IP userOffice Open pack (50) PIMphony Pro & Team PIMPhony Attendant PIMphony IP media My IC Social Networks Off-site My IC Mobile iPhone Off-site My IC Mobile Android Pricing (WPL/€) 649 (Terminal) 90 (SWL) to 480 (+ 90 for media version) 9080 Comments - My IC Office can be associated with 8&9 Series, Open SIP, analogue or DECT/VoWLAN phones - SIP Media client foreseen in 2013 PIMphony can be associated with any desk phone or handle the media (IP PIMphony version) SIP Media client (Wifi) foreseen in 2013 Items listed in blue are NEW in R9.0

36 New User experience & Mobility My IC Web for Office (My Web Companion) Incoming call window pop up Expand the row by clicking on it * (*) Features in conversation are not available yet for SIP phones

37 RCE 9.0 Detailed Content

38 Advanced call routing capabilities to address Customer specific or vertical needs Typical Use cases  ‘Client code’ based call routing (e.g lawyers ….)  ‘Day time - closing time’ based call routing (e.g people on call) Optional, independent software module  Fully embedded, managed by OMC  Easy to setup and to use  SW license controlled Runs standalone or can complement ACD engine Smart Call Routing What is it used for ?

39 Incoming call MLAA External destination Standard User/group Smart Call Routing Standalone mode Requires only the SCR SW license Routing table (rules) Planning (x10) Opening target Closing target SCR Client code Call log

40 Smart Call Routing Extended ACD call routing ACD groups Incoming call MLAA External destination Standard User/group Requires SCR & CC SW licenses Routing table (rules) Planning (x10) Opening target Closing target SCR Client code Call log

41 RCE 9.0 Detailed Content

42 Ensure continuity of DECT business offer on the steadily growing Enterprise IP market  Use of existing IP cabling  Reliability & quality of experience of DECT on site mobility Ease the deployment of IP DECT infrastructures Support third party GAP compliant handsets SW license controlled  SW licences per 1 & 10 users OXO RCE 9.0 IP DECT

43 Generic TDM DECT / IP DECT solutions Pros & Cons

44 Pros: Fully integrated with OXO environment including ALU DECT handsets Full capacity on Compact Edition High density of calls per AP Single point of management Easy deployment OXO RCE 9.0 IP DECT solution OXO RCE R9.0 LAN 4080 IP-DECT AP ALU DECT handsets Benefit: Full IP centric deployment Supported topologies: DECT APs must be in the same cluster (handover domains)  Separated clusters part of the same subnet are allowed without handover !

45 OXO RCE R9.0 SIP registrar OMC Administrator OXO RCE 9.0 IP DECT key elements DHCP Server TFTP Server (DAP configuration file) SIP Proxy / Registrar Supervision of DAPs Collect data from DAPs OXO configuration DAP configurator IP DECT handset subscription SIP IP DECT handsets are handled as SIP devices Third-party DECT * (GAP mode ) 8232 DECT 500 DECT DECT GAP Protocol only (*) Third party GAP handsets are not identified (like ALU sets), they are seen as generic IP DECT handsets 4080 IP-DECT AP

46 OXO RCE R9 DECT infrastructure compatibility MR DECT UA 4070 (IBS) Omni Touch 8232 GAP AGAP GAP IP DECT 4080 IP DECT AP LAN OR SIP OXO RCE R9.0 onwards IBS and IP DECT can not coexist The first base station plugged will automatically set the type of infrastructure Or when the first handset is created in OMC, the administrator will be asked to select the type of infrastructure as shown Once the DECT solution is set, only related access points (IBS or IP DECT) will be accepted

47 Deployment: 4080 IP-DECT site survey kit 4080 IP-DECT tripod OXO RCE IP DECT Access Point

48 Indoor use: 4080 IP-DECT AP with integrated antennas 4080 IP-DECT AP external antennas 4080 IP-DECT 8dBi Gain antenna Polarization: dual linear, ±45° slant Outdoor use: 4080 IP-DECT Outdoor box, the outdoor box can contain either: IP-DECT AP with integrated antennas IP-DECT AP with external antennas with 8dBi gain antenna or other external gain antenna (see accessories list) OXO RCE IP DECT Access Point

49 IP connectivity4080 IP-DECT PoE voltage36-57V DC PoE ClassClass 2 Power consumption6,49W max Local power feedingYes, optional PoE adaptor IP Network10/100Base-T, IEEE802.3 IP connectorRJ45 IP CablingCat 5 UTP or better IP versionIPv4 DHCP/TFTP supportYes DTMF generationRFC2833 MulticastRFC1112 (network must support multicast) 4080 IP DECT Access Point Feature summary 2/4

50 IP connectivity4080 IP-DECT QoSIEEE 802.1Q, IEEE 802.1P Audio codecsITU-T G711 (A,µ), G729AB Framing20, 30, 40, 50 and 60 ms Branch Office supportNo Echo cancellationYes ServiceabilityDownloadable Software Web based management tool 4080 IP DECT Access Point Feature summary 3/4

51 DECT connectivity4080 IP-DECT DECT Frequency bands EMEA: Mhz Latin America: Mhz North America: Mhz Asia: Mhz Antenna Integrated Omni directional or SMA connector for external antenna Sensitivity typical -90 dBm measured at antenna connection at BER=0.001 Range Indoor typical: 20-50m Outdoor typical: 300m DECT ProtocolGAP DECT SecurityIdentity, Authentication, Encryption Nb simultaneous calls11 Audio codecG IP DECT Access Point Feature summary 4/4

52 52 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. 500 Ex DECT – Provides safe and reliable mobile voice communications in hazardous work environments where there is a risk of explosion – Isolated Worker Protection – Same level of features as 500 DECT such as alarm/locator – Voice message when deployed on IP DECT AP only (for both 500 & 500Ex DECT): LED’s blink Icon appear on the screen Wireless Phones 500 Ex DECT

53 Up to 50 DECT handsets Up to 11 simultaneous channels per IP-DECT AP Up to 16 IP DECT Access Points in mono-site configuration only Up to 25 handset subscriptions per IP-DECT AP IP DECT solution is mono PARI 4080 IP DECT Access Point Dimensioning

54 OXO RCE R9.0 TDM DECT versus IP DECT TDM DECT (4070) IP DECT (4080) Total DECT handsets 120 * 1 50 * 2 Maximum APs 6016 Simultaneous calls per AP 611 Pari number 11 Roaming Yes Handover Yes Integrated management Yes Openness towards new services NoYes * 3 (*1) AGAP & GAP protocols supported (*2) GAP protocol only (*3) Potential support of new services like UDA, IM, Presence, Wideband voice ….

55 COPYRIGHT © 2012 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. 55 OXO RCE R9.0 IP Software licenses & limits Total IP Users : 200 Basic SIP PIM IP MEDIA SWL (x1,x10) IP user SWL (x1, x10) VOIP SWL(x1) : 4 16, requires VOIP32 card) IPDECT SWL (x1,x10) 8082IP DECTPIMphony IP SIP Open Pack SWL (x1,x10,x20) IP WLAN SWL (x1,x10) IP WLAN <=3<=20 Total SIP+ (*) : 120 <=50<=120 <= Open SIP 8 series (*) : SIP - enhanced - devices excluding “basic SIP” devices <=

56 RCE 9.0 Detailed Content

57 57 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. – OmniPCX Office RCE R9.0 is a Major release => all items containing the software suite has a new reference Simple Software only upgrade from OXO RCE R8.x to R9.0 Upgrade Policy From OXO RCE R8.x to R9.0 From R8.xFrom Release <= R7.x Software Upgrade license 3EH03346AA3EH03345AA Hardware upgrade 3EH04026AA - PowerCPU 3EH73084AC - PowerMex board

58 SIP Desk Phones Range Dimensioning SIP PhonesLimits 8082 MY IC Phone /8012 Desk phones IP Conference phone 3 Standard SIP Open phones 120 All SIP phones (including IP DECT) (excluding standard SIP Basic phones) 120 Standard SIP Basic phones 200

59 59 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED. Polycom® IP 670 Support of generic SIP clients White list Thomson TB30 Atlinks: IP800, IP600 & IP200 Linkom doorphone Bria Softphone


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