Alcatel-Lucent OpenTouch Suite for SMB, Q OmniPCX Office RCE 9.0

Alcatel-Lucent OpenTouch Suite for SMB, Q4 2012 - OmniPCX Office RCE 9.0
Offer rebranding from Office Communication Solutions to OpenTouchTM Suite for SMB Composed of communication server OmniPCX Office RCE No change of the communication server name! Remain OXO RCE & OXE Embark on the OpenTouch story based on 3 transformation pillars: User experience: Common evolutions of user experience (OXE & OXO RCE) My IC range evolutions Benefits of its developments: OpenTouch Conversation planned for 2013 Technology: Move to IP SIP, components converging to the same evolutions for OXO RCE & OXE Models with simplification, from CPE to Cloud Ed 09 – October 2012

RCE 9.0 Value Proposition RCE 9.0 Highlights RCE 9.0 Content General Availability Next steps

OXO RCE 9.0 Value proposition and Marketing messages
Moving forward with IP/SIP transformation SIP Trunking evolutions: Cope with Carriers network demands Support of IP DECT: Enable Full IP centric deployments Extended SIP phones range: Introduction of 8002 / 8012 phones Enriching Customer Experience My IC Phone: Strengthen ‘White collar’ positioning My IC Social Networks: Outlook enabler for Social networks My IC Web for Office: Support of Call control Groupware facilities: Manager-Assistant & Team supervision Automatic Call Distribution: Smart call routing capabilities

What’s new in RCE 9.0 Support of Video point to point
MY IC Phone family Desktop 8082 My IC Phone: R260 Support of Video point to point Manager Assistant function Extended range: 8002 / 8012 phones * Social Networking My IC Social Networks Mobility Support of IP DECT Access Point (4080 IP DECT AP) Call control on My IC Web for Office To enable the dual mode feature for My IC Mobile for iPhone, a Basic SIP phone device must be created in addition to the “My IC Mobile” terminal (Virtual Terminal). The SIP phone and the My IC Mobile are not associated in a multi-set, it is only used as a mobility/nomadic destination SIP is used to establish a media session over WiFi with the mobile. A new option will be added in the routing view that will allow the user to enable or disable the VoWifi feature. If option is on, automatically the My IC Mobile will activate mobility mode to SIP device, but if the user wants to disable this automatic mechanism, he can do it by selecting the mobility mode to his GSM number or by disabling VoWifi. (*) Commercial availability for 8002/12 sets will be in 1Q13

What’s new in RCE 9.0 (cont.)
New Core Business features Manager Assistant configurations Groupware facilities (Supervision) Automatic Call Distribution: Smart Call routing capabilities Serviceability: OXO as an NTP client Continous SIP Trunking evolutions Cope with Carriers demands Early media control Usage of G711 codec for Music on Hold Fax over IP: Support of CNG tone User identity registration From R9 onwards, OXO can be an NTP client: (NTP stands for Network Time Protocol) Implementation is compliant with RFC 5905 (Network Time Protocol V4) OXO is the time server for all devices (My IC Phone, 4135 …) being registered on it (use of SNTP protocol) OXO can become optionally an NTP client, thus requiring time synchronization (UTC date: Universal Time Coordinated) every minute from an external time server whether located on the LAN or on the WAN (Internet) ISDN synchronization and NTP synchronization are mutually exclusive All related settings whether for NTP or ISDN (new, no anymore)) synchronization are handled in OMC By default NTP client is disabled This certificate is called static because it’s embedded in a release and never modified on the system. It’s used in R900 only by My IC Phones and 80x2 Desk Phones. This certificate was used in R820 for My IC Phones andOT4135, and also by any application connecting to OXO on the port 443. Between the release 820 and 900, the static certificate has been recreated, in order to keep a high level of security. It’s a 2048 bits wide X509 certificate, and is presented in R900 on the port

RCE 9.0 Detailed Content My IC Phone R260 enhancements
Extended range of SIP phones Groupware & Manager Assistant facilities My IC Social Networks & Web for Office Smart Call Routing Support of IP DECT infrastructure SIP Trunking evolutions

Quicker start up on SW upgrade
8082 My IC Phone R260 Major enhancements New features: Video Telephony P2P with USB camera Manager Assistant configuration (R9.0) Support of shortcut buttons User interface & Ergonomic improvements Serviceability Quicker start up on SW upgrade Ergonomic improvements: Introduce 2 tabs in the contact list: ‘Favorites’ and ‘Contacts’ (Whole list) Introduce 2 tabs in the call log list: ‘Missed’ and ‘History’ (Whole list) Introduce 2tabs in the Voice mail list: ‘Unread’ and ‘Voice mail’ (Whole list)

Video call Principles Video support requires My IC Phone-2
Using the Logitech HD Pro BC920 USB camera Receives H264 SD streams (max 720x576) Between two My IC phones max resolution is 640x360 Support of peer to peer video call Between My IC Phones-2 or with any generic SIP phone video enabled Local and external calls (SIP trunk) Between My IC Phone-2 and a SIP video door phone Video call Controlled by feature right (disabled by default) Requires to enable RTP direct and Codec pass-through settings Camera has to support HD (720p or beyond) video capture resolutions SD stands for Simple Definition My IC Phone HW supports HD in emission and SD only in reception ! H264 Video HW capabilities are: Maximum resolution: 720x576 or 720x480 Maximum frame rate: 25 fps or 30fps Maximum bit rate: 12Mps H264 profile is Constrained Baseline Profile (CBP) Between two My IC phones max resolution is 640x360  (best compromise between camera and My IC Phone video capabilities)

My IC Phone video telephony key features
Video call My IC Phone video telephony key features Video started in 2/3 mode with PiP Video escalation by tapping photo Video negotiation ongoing Features P2P Video communication  Video call escalation Video mute  (Click on PiP) Video hold Video transfer Audio only Incoming Video call on locked phone Incoming call behaviour Audio/Video Outgoing call behaviour Doorcam integration SDP Symmetric negotiation Windowed-mode MMI (2/3) Full screen mode Picture in Picture (PiP) The user will be able to switch between 2/3 screen and full screen by simple or double tap During the video call, in full screen mode, the user can mute his video broadcast and leave full screen mode through: Simple tap on PiP area to mute/un-mute video Simple tap everywhere else to leave full screen Once a video call is established, no further video escalation is possible Record option is Audio only No change in the communications log !

Slim IP Video Door Phone
Video call Door Phone Use case All door phones must have the same door phone name (by default ‘Doorcam’) My IC Phone identifies an incoming door phone call using the single door phone name Open the door latch by pressing the Softkey ‘Opendoor’ in the bottom banner Linkcom Slim IP Video Door Phone RTP Video Audio SIP My IC Phone opens the door latch by selecting the SoftKey ‘Opendoor’ in the bottom banner  sending a configurable DTMF code (by default 55)

Blue colour upon incoming call
8002 / 8012 phones Product description Plug & Phone No Customization Led: Blue colour upon incoming call Datasheet VLE VLE+ Display 1 line B&W, no backlight 20 characters Keys Keys: 4 audio, 1 appli (VM), home Audio Narrow, hands free 3,5mm jack headset LAN Characteristic PoE class 1 Gigabit PC port Foot 1 position foot (50°) Wall mountable { Comfort handset } { Cancel } Navigator: OK, Up & Down { Home } ALU logo will be located on the right side The two keys below keypad are swapped, ‘Release’ key will be on the right side …. Magnetic hook switch 12 ringing melodies 10 ringing volume levels (0 to 9) Time taken by the VLE/VLE for rebooting is 90seconds and upgrade is 180 seconds PC connector of the 8012 is compliant with the Energy Efficient Ethernet specification (IEEE Standard 802.3AZ) OBS Customization: Une précision supplémentaire (validé avec OBS), la désignation des terminaux pour OBS devrait être : Poste 8002 Poste 8012 Sur 8082, en plus de la personnalisation SW il y a le co-branding HW avec la présence des 2 logos ALU & Orange en marquage face avant. Pour ces postes pas de co-branding, uniquement le logo Orange en lieu et place du logo ALU (positionné à droite) Comme usuellement il faudra également personnaliser les étiquettes produit et packaging ainsi que la documentation. { Voice message } Audio keys: Mute, -, +, Hands free

8002 / 8012 phones Feature set Plug & Phone
SIP telephony (Key features) Make call: block dialling, collective speed dial, local directory Dial by name - UDA Terminal call log (Incoming, Outgoing, Missed - history of at most the 25 last calls of each type) CLIP - CNIP CLIR: on user request (on call basis) or by system setting (all calls) COLP – CONP COLR -CONR Call reject Call deflect Hold/Retrieve, Enquiry, Broker call Automatic answer, interphony (via user setting) Transfer in conversation, ringing, waiting Three party conference (local on terminal) Call pickup Call forward (activated by feature code at the call server level) DTMF transparency (RFC 2833) Voice mail box (MWI) Management of up to 2 simultaneous calls (1 in conversation, 1 on hold) Can be a member of hunting, pickup, broadcast, ACD and multi-set groups Can benefit from My IC Office Web companion* Can be monitored by CTI/CSTA and PIMphony applications Terminal SW binary download, upgrade by OXO (Http) Configuration files automatically downloaded at initial setup (Https) Support of up to 19 languages Call log is used also as redial list (*) Features in conversation are not available yet

Supervised devices (any type)
User Experience Groupware facilities Benefits Allows a user to pick up colleagues calls by monitoring them Single and multiple users call monitoring & notification are provided Applicability Supervisor devices 4068-3x-2x SIP Supervised devices (any type) 8082, 80xx My IC Mobiles, DECT …… Groupware Supervision function is derived from the existing ‘Selective Monitoring’ keys Existing ‘Selective monitoring’ and ‘Subscriber’ keys: are less flexible than Groupware supervision do not provide visual information about Caller and Called parties of the monitored user

User Experience Groupware facilities How does it work ?
Creation of a Groupware Supervision toggle key (UPK*) on the supervisor device OFF: Feature disabled ON: Supervisor monitors the calls of the user (s) associated to the GS key By default all direct, individual local and public calls including Agent calls can be monitored Audio notification via a tone: in Idle state two beeps played during the whole call notification otherwise one beep Visual notification GS key is blinking A temporary (5s) pop up window displays calling & called parties identity Multiple monitored calls are queued and presented in sequence During notification, pressing the GS key opens an applet which enables to answer the chosen monitored call (s) Notification applet cannot be accessed while being: involved in a conference already in a Menu screen inside the ACD phone application GS key is blinking Pressing GS key Select the queued call you wish to answer using the navigator right & left (*) UPK stands for User Programmable Key

Manager Assistant facilities
User Experience Manager Assistant facilities Benefits Dedicated communication services serving the Manager - Assistant relationship Configurations bundling one Manager and one Assistant are supported Applicability Manager 8082 Assistant

User Experience Manager Assistant facilities How does it work ? M/A relationship relies fully on the OmniPCX Office existing facilities It is enriched with the M/A Supervision function allowing to monitor Managers calls One Manager - One Assistant configurations are provided Manager Assistant 8082 4068-3x-2x Use case 1: Manager Assistant application (Preview mode) allows to change the delegation mode (Mode button): Off, default mode, manager receives his calls Manager gets his calls, assistant monitors them Manager is fully screened, only assistant gets calls M/A call key Direct call key with BLF Managers call screening key Managers call monitoring key The Manager is able to activate/deactivate the notification for the Assistant, then the Assistant Supervision UPK is updated. The Manager is able to see if the Assistant has activated/deactivated his notification

User Experience Manager Assistant facilities How does it work ? M/A relationship relies fully on the OmniPCX Office existing facilities It is enriched with the M/A Supervision function allowing to monitor Managers calls One Manager - One Assistant configurations are provided Use case 2: Manager Assistant 4068-3x-2x M/A call key On 8 & 9 Series, there is no way for the Manager to see if the Assistant has activated/deactivated his (manager’s call) notification, and the Manager has no way to modify the Assistant notification status Use cases where Manager can invoke supervision of his own calls: - Filtering is ON, manager can pickup a very important (VIP) expected call ! - Filtering is ON, secretary is absent for a minute, manager can still answer, pick up temporarily his calls …

Customer / Market expectations we need to address
My IC Social Networks Customer / Market expectations we need to address Integration with Microsoft (Outlook, Exchange, Active Directory) Federation of user directories (Corporate, PBX, Local, Hosted..) Interaction with existing Social networks (MSN, Yahoo, Skype, Facebook ..) Federation of Presence information (Social networks, Calendars, PBX..) Federate services into one single user experience ( , IM, Voice, Video, SMS, Fax..) Enrich the user’s most popular tool - Outlook - with communication services Outlook as the unique UC interface for your global communication needs My IC Social Networks is an Outlook plug-in providing unified communication services for SMBs. My IC Social Networks was specifically designed to address the needs of SMBs to deliver enhanced UC features and enhanced productivity in a simple Outlook Plug-in. Most users work from Outlook and My IC Social Networks is always there, no need to open up separate applications to communicate with your contacts. My IC Social Networks allows users to communicate with internal and external contacts easily across multiple platforms of communication via Telephony, Microsoft Outlook, Skype, MSN, and Yahoo. Features include federated two way presence, click to dial, click to IM, click , click to SMS, Click to Pounce (immediate notification when a user has become available) and view the users calendar status i.e. whether they are in a meeting or out of office. This will ensure users make contact using the right form of communication the first time, which will result in the cost saving benefits and improved productivity As a user I a have several social network services and accounts and I use each of them separately Each of the social networks provides its own services (IM, presence , voice, video, directory) As a user I would like to be able to apply each of these services from my unique interface Outlook As a user I want all these various contact sources to be federated into one unique interface (Outlook) As a user I want to be able to build my own panel of prime contacts coming from these different sources My IC Social Networks

My IC Social Networks Positioning
My IC Social Networks fits perfectly in OTS* for SMB portfolio complementing it with a fully integrated Outlook plug-in My IC Social Networks targets Outlook users interacting with social networks My IC Social Networks is sold via the SMB catalogue (GCC) SW licence per 1 user My IC Social Networks look & feel complies with ‘My IC’ visual identity My IC Social Networks relies on OXO native TAPI 2.0 interface ** (No separate server) (*) OTS stands for OpenTouch Suite … for SMB (**) Max Up to 25 users, beyond TAPI 2.1 Server is required

+ My IC Social Networks Topology Outlook User 8082 My IC Phone
Remote connection is supported as well using a VPN Any other type of phone can be associated as well* Company LAN OmniPCX Office RCE 9.0 onwards (*) There might be restrictions with SIP phones, refer detailed feature list

My IC Social Networks User interface No Customization
‘My IC’ Visual identity (name, icons) No Customization The design criterion was to ensure that My IC Social Networks was totally intuitive to use without training. The design team’s directive was that it should work like Outlook because the user will already be an Outlook user ! Variable Size Window The My-IC Social Networks panel when used with Outlook 2007 and 2010 can be variably resized to suit each user’s individual preferences leaving more room for other Outlook details with the default size being the current standard My IC S N window. (This feature is not available to Outlook 2003 users.)

Main panel: Prime contacts list
My IC Social Networks Main panel: Prime contacts list Add contact by selecting the source directory (Corporate, OXO, Outlook, Social networks) Contact search in prime contacts list Prime contacts list - Always on Missing calls list (Click to call) Federated Presence of prime contacts, both internal or external My current Presence status ‘Choose a directory’ (OXO, Outlook, Skype, MSN, Yahoo, Corporate) allows you to search and select contacts when building your prime contacts list OXO means internal (local) subscribers Having done this, you may get duplicated user names (OXO, Skype, Yahoo ..),it is then possible to merge all in one name by drag & drop and join, featuring federated presence on one single entry like shown The contacts you most frequently communicate with can be assigned as your Prime contacts by right clicking on the desired contact and selecting ‘Make this a prime contact’ instead of ‘Make this a normal contact’. Prime contacts appear at the top of the My IC Social Networks window sorted in alphabetical order with a white background Pressing on the + icon shows details of the contact Contact ‘BOULANGER Jean-Claude’ has no presence information as it has been retrieved from the corporate directory. It can be merged with the same user on OXO directory, thus getting presence ! Search function operates with following fields: Outlook First Name Last Name Company (Not displayed in contact details) Job Title (Not displayed in contact details) Address 1,2 & 3 Phone Numbers Cell Phone Business & Business 2 Home & Home 2 Assistant Company Car Primary OmniPCX Office RCE Extension Display Name Skype Skype Name Office Phone Mobile Phone Yahoo! Sign In Name Name LIVE MESSENGER Sign In Name ( address) Dial box Help Current call window

My IC Social Networks Features overview (2) Prime and Normal contacts
The contacts you most frequently communicate with can be assigned as your Prime contacts which appear at the top of the My IC Social Networks window sorted in alphabetical order with a white background, so for most of your calls you do not have to search. Your other contacts are also listed in alphabetical order with a darker background. Easily search for any contact by typing in the search filed. It will dynamically begin filtering and display the relevant contacts Linkedin is also supported once the plug-in is installed on the desktop PC Only contacts are managed as there is no presence information supplied ! Plug-in can be downloaded from MS Web site LYNC from MS is supported via MSN (Live messenger). If a contact is created in MSN with an known by LYNC, automatically presence information is supplied in MSN thanks to LYNC

My IC Social Networks Features overview (3)
Context menu – Right Click to see all the communication methods available Right Click on a contact and all the communication methods will be displayed. This will allow the user to select the appropriate form of communication such as Click to Pounce, Click to dial, Click to , Click to SMS, Click to IM via Skype, MSN or Yahoo or Click to schedule a call which will appear in your Outlook Calendar OmniPCX

My IC Social Networks Features overview (4) Skype Presence
Federated Telephony presence via OmniPCX Office, Skype, MSN and Yahoo My IC Social Networks will display the real-time telephony status of your internal contacts such as Idle, Busy, Do Not Disturb and Call Forward. My IC Social Networks also provides 2 way federated presence via Skype, MSN/Lync, Yahoo and Facebook to internal and external contacts. My IC Social Networks will automatically federate out your presence as busy whenever you are on the phone, in a meeting or out of office. Your internal and external contacts can easily see if you are available before they even make contact with you. My IC Social Networks also allows you to communicate with your contacts via telephone, , SMS, IM via Skype, MSN, Yahoo, Facebook and Linkedin all from one contact point Telephony Presence (OXO) OmniPCX Office RCE (BLF) There are 4 telephony states displayed: Idle Busy (Ringing, On a call and Call Waiting) Do Not Disturb Call Forward LYNC from MS is supported via MSN (Live messenger). If a contact is created in MSN with an known by LYNC, automatically presence information is supplied in MSN thanks to LYNC There are three Microsoft Outlook states displayed: Free In a meeting – Hover cursor to display meeting duration – this feature has special importance so users can make the best decision based on the extra level of information provided. Away (Out Of Office) – Hover cursor to show return time / date – this reveals the time and date of the planned return. Very useful for associates of people on leave or business trips The Outlook and OmniPCX Office RCE BLF Presence states are then combined into one indicator as follows: Facebook Presence Skype Presence MSN Presence Combined Telephony presence and Calendar mining Calendar mining Yahoo! Presence

My IC Social Networks Features overview (7) Email this caller
Current Call Dialog Window – Displays the call progress Call Dialog window will pop up on incoming or outgoing calls displaying the contact information, duration of call, IM via Skype, MSN or Yahoo during the call or even schedule a call back within a preset duration this caller Click to SMS Launch IM while in conversation Schedule a call back reminder

My IC Social Networks Features overview (11)
Missed Calls – View the list of missed calls while you were away The Missed calls button will be highlighted in orange along with the number of missed calls received. The Missed calls list will display the contact details and the user’s current presence status which indicate whether the person is available. Click to either dial or IM your contact directly Presence on social networks (MSN, Skype, Yahoo) would also be displayed if available

My IC Social Networks Features overview (12) Intelligent Quick Dial
Intelligent Quick Dial (IQ) allows click-to-dial from any phone number in any Windows application. Great for calling back people from signatures, from a contact number in any Office document or PDF or on a Web site etc. Call them via your office phone or Skype, even schedule a future call back to them or send an SMS Press Ctrl key + Right click on the selected number (here in a Web page) Operating mode is customizable

ALE differentiating and exclusive services
My IC Social Networks R3.0 ALE differentiating and exclusive services Facebook integration Offline Mode ‘My IC’ family visual identity One stop shopping ALE exclusivity for a given period (6 to 12 months ?) Facebook and Off line mode should be available at launch Full call history & Call transfer will come later (2013)

My IC Social Networks R3.0 Compatibility rules Operating system
Windows XP Professional SP3 Windows Vista SP2 Business, Ultimate or Enterprise (32 / 64 bits) Windows 7 Professional, Ultimate or Enterprise (32 / 64 bits) MS Outlook: 2003, 2007, (32bits) 64bits version (On roadmap) Social networks Skype Windows Live Messenger Yahoo! Facebook OmniPCX Office R9.0 onwards Support of 9 languages: French, English, German, Italian, Dutch, Spanish, Russian, Portuguese and Chinese (traditional)

My IC Social Networks Top 9 Key selling points My IC Social Networks
Outlook as the unique UC interface for all your communications (including PBX services) Integration with Microsoft (Outlook, Exchange, Active Directory) Federation of user’s directories: Corporate, PBX, Local, Hosted Interaction with existing Social Networks (MSN, Yahoo, Skype, Facebook, Linkedin …) Federation of Presence information (Social networks, Calendar mining, PBX) Integrated services into one single user experience ( , IM, Voice, Video, SMS ..) Easy to deploy - No separate server (Minimize CAPEX and TCO) One stop shopping - Simple licensing model Any type of user/phone can benefit from My IC Social Networks My IC Social Networks The most suited UC solution for SMB An Outlook plug in – Always on My IC Social Networks is an Outlook plug-in providing unified communication services for SMBs. My IC Social Networks was specifically designed to address the needs of SMBs to deliver enhanced UC features and enhanced productivity in a simple Outlook Plug-in. Most users work from Outlook and My IC Social Networks is always there, no need to open up separate applications to communicate with your contacts. My IC Social Networks allows users to communicate with internal and external contacts easily across multiple platforms of communication via Telephony, Microsoft Outlook, Skype, MSN, and Yahoo. Features include federated two way presence, click to dial, click to IM, click , click to SMS, Click to Pounce (immediate notification when a user has become available) and view the users calendar status i.e. whether they are in a meeting or out of office. This will ensure users make contact using the right form of communication the first time, which will result in the cost saving benefits and improved productivity As a user I a have several social network services and accounts and I use each of them separately Each of the social networks provides its own services (IM, presence , voice, video, directory) As a user I would like to be able to apply each of these services from my unique interface Outlook As a user I want all these various contact sources to be federated into one unique interface (Outlook) As a user I want to be able to build my own panel of prime contacts coming from these different sources Video is provided thanks to Skype or MSN

155 to 480 (+ 90 for media version)
OXO RCE Overall My IC positioning Desk Phone PC Applications Mobile Devices User clients My IC Phone My IC Office PIMphony My IC Social Networks My IC Mobiles User Profile Target - ' White Collar ' users - Managers Standard users featuring a low end to mid range deskphone asking for increased productivity, enriched user experience PC centric users asking for a high integration with their PC environment (PIMs) and serving heavy telephony needs All Outlook users, in parallel they should have access to social networks (MSN, Yahoo, Skype and near future Facebook) Mobile users featuring an iPhone or Android platform Positioning - Usage High end Professional desktop phone - Web client: Easy to deploy and to use - My IC common user experience - Productivity companion, tool for on-site & off-site usage - Windows Soft phone - Addressing different user profiles or specialized usages like Professional, Team (Groupware telephony) or Attendant (Global supervision) Outlook enabler for social networks - Application to be downloaded from Apple store or Google Play application store: Easy to deploy and to use - My IC common user experience - Two use cases: (Desk phone + My IC Mobile) or (One single phone = My IC Mobile) Key Features - Wideband, HF, BT handset - Large color touch screen - Application openness - Manager-Assistant couple - SIP Telephony - UDA, Communications log - Visual voice mail - Outlook synchronization - Video P2P support - UDA, Communications log - Visual voice mail - Call control (in conversation) - Mobility options - Full featured telephony - Dial by Name PABX/LDAP - Communications log - Visual voice mail - Mobility option - Record on line - Unified messaging - Groupware (Assistant mode) - PIM integration - Multi-site supervision - Attendant settings - Federation of directories (Local, OXO, Corporate, Social networks) - Federation of presence (OXO, Calendar, Social networks) - Call control, call back reminder, call history - Get in touch with the means of your choice: Voice, , IM, SMS - Smart click to call selecting any number (from any Office document, PDF file, Web page ...) - One number - UDA, Communications log - Visual voice mail - Call control (in conversation) - Mobility options - Business & Private modes management - Multi-set configuration Dimensioning - Limits 20 50 200 Software licenses IP user Office Open pack (50) PIMphony Pro & Team PIMPhony Attendant PIMphony IP media Off-site My IC Mobile iPhone Off-site My IC Mobile Android Pricing (WPL/€) 649 (Terminal) 90 (SWL) 600 155 to 480 (+ 90 for media version) 90 80 Comments - My IC Office can be associated with 8&9 Series, Open SIP, analogue or DECT/VoWLAN phones - SIP Media client foreseen in 2013 PIMphony can be associated with any desk phone or handle the media (IP PIMphony version) SIP Media client (Wifi) foreseen in 2013 Items listed in blue are NEW in R9.0

Incoming call window pop up
New User experience & Mobility My IC Web for Office (My Web Companion) * Expand the row by clicking on it Mobility options means: Forward to VM DND Forward to predefined-configured numbers ( up to 4) Nomadic destination to predefined-configured numbers ( up to 4) None When nomadic mode active, by user setting either both sets (desktop & remote) or only remote are rung Static port forwarding required to setup the https connection (like for PIMphony or OMC) The application will be compatible with : Internet Explorer version 7 and upper Firefox version 4.0 and upper Safari version 5 and upper Online help is provided 29 languages are supported (by default the one of the browser) My IC Office can become a Web companion of: An analogue phone Existing TDM/IP phones (8 & 9 Series, DECT & VoWLAN) An Open SIP phone My IC Office cannot be associated with My IC Phone (Web services multi session restriction !) The user photo if one photo is provided and reachable by the application. If not it will fallback to default picture if browser does supports modern styling. Else it will display not picture at all. The web browser may warn end user depending on the way it manage static images. For example if using My IC Office on https and the photo is on a different HTTP server or on another https server with self signed certificate the browser may warn about loading of insecure contents in the page. Once the browser acknowledge this warning it will continue loading picture. Note that this behavior is only observable for non modern browsers such as old Internet Explorer versions. The photos URL supported by the My IC Office are the one supported by the browser. It should always support http and https scheme for supported browsers, and depending on specific features of the browser it may also support other schemes such as data-uri. The company name in italic if any. Clicking on a row of the directory (refer screenshot) will expand the row. The expanded row adds contact phones number, contact s address and IM address if any. Clicking on a contact phone number will execute a make call to this contact phone number. Incoming call window pop up (*) Features in conversation are not available yet for SIP phones

Smart Call Routing What is it used for ?
Advanced call routing capabilities to address Customer specific or vertical needs Typical Use cases ‘Client code’ based call routing (e.g lawyers ….) ‘Day time - closing time’ based call routing (e.g people on call) Optional, independent software module Fully embedded, managed by OMC Easy to setup and to use SW license controlled Runs standalone or can complement ACD engine

Requires only the SCR SW license
Smart Call Routing Standalone mode Routing table (rules) Planning (x10) Opening target Closing SCR Client code Call log MLAA Incoming call External destination Standard User/group The RCM module provides a log of all managed operations containing the following information: - CLI, DDI, CC VP, Planning, Action, Success, Fail, Date, Time, Debug information (opening, closing, both), and Comment. - Each managed call is logged line per line in the RCM log file The RCM log can contain up to 2000 lines, circular management RCM logs can be accessed using the Supervisor application RCM logs can be exported in CSV format Requires only the SCR SW license

Requires SCR & CC SW licenses
Smart Call Routing Extended ACD call routing ACD groups Routing table (rules) Planning (x10) Opening target Closing SCR Client code Call log MLAA Incoming call The RCM module provides a log of all managed operations containing the following information: - CLI, DDI, CC VP, Planning, Action, Success, Fail, Date, Time, Debug information (opening, closing, both), and Comment. - Each managed call is logged line per line in the RCM log file The RCM log can contain up to 2000 lines, circular management RCM logs can be accessed using the Supervisor application RCM logs can be exported in CSV format External destination Standard User/group Requires SCR & CC SW licenses

OXO RCE 9.0 IP DECT Ensure continuity of DECT business offer on the steadily growing Enterprise IP market Use of existing IP cabling Reliability & quality of experience of DECT on site mobility Ease the deployment of IP DECT infrastructures Support third party GAP compliant handsets SW license controlled SW licences per 1 & 10 users

Generic TDM DECT / IP DECT solutions Pros & Cons
Mature technology Full featured Favourite wireless voice solution Not IP based IP DECT Mature DECT air technology Good integration with IP networks (use of SIP protocol) Reuse of IP cabling Easy expansion of AP Feature level is lower compared to GAP/SIP protocols With the IP market growth, the trend is to have full IP infrastructure …..

OXO RCE 9.0 IP DECT solution Pros:
Fully integrated with OXO environment including ALU DECT handsets Full capacity on Compact Edition High density of calls per AP Single point of management Easy deployment OXO RCE R9.0 LAN 4080 IP-DECT AP ALU DECT handsets Benefit: Full IP centric deployment Integration in OXO environment: AP auto discovery, keep alive ALU DECT HS are explicitly identified in OMC. Third party GAP HS are not identified (like ALU sets), they are seen as generic IP DECT handsets Only 4080 AP are supported on OXO R9.0 Branch Offices type of topology is not supported as it implies different subnets ! Same cluster means that each AP must have at least a radio link with another one (maillage radio) All AP must be in the same subnet, otherwise handover is not supported, roaming is OK Supported topologies: DECT APs must be in the same cluster (handover domains) Separated clusters part of the same subnet are allowed without handover !

IP DECT handsets are handled as SIP devices
OXO RCE 9.0 IP DECT key elements SIP IP DECT handsets are handled as SIP devices Third-party DECT * (GAP mode ) 8232 DECT 500 DECT DECT GAP Protocol only OMC Administrator 4080 IP-DECT AP OXO RCE R9.0 SIP registrar DHCP Server TFTP Server (DAP configuration file) SIP Proxy / Registrar Supervision of DAPs Collect data from DAPs OXO configuration DAP configurator IP DECT handset subscription Third party GAP HS are not identified (like ALU sets), they are seen as generic IP DECT handsets Only 4080 AP are supported on OXO R9.0 Handsets are primarily registered on the master DAP, the first 25 and then on the next DAP In case of failure of a DAP, handsets registered on it will not be accessible anymore. Then related DECT handsets subscription will be redistributed among the other DAPs (subscription records are moved automatically after 3mn) Keep alive mechanism between OXO and the DAPs exists as well. In case of DAP failure OXO logs an event in the HW anomaly table Synchronization between DAPs for handover purpose is performed over the air (whereas with IBS it was done by OXO via the UA link). It implies to locate properly DAPs (*) Third party GAP handsets are not identified (like ALU sets), they are seen as generic IP DECT handsets

OXO RCE R9 DECT infrastructure compatibility
GAP IP DECT 4080 IP DECT AP LAN OR SIP OXO RCE R9.0 onwards UA IBS and IP DECT can not coexist The first base station plugged will automatically set the type of infrastructure Or when the first handset is created in OMC, the administrator will be asked to select the type of infrastructure as shown Once the DECT solution is set, only related access points (IBS or IP DECT) will be accepted 4070 (IBS) MR 400 GAP IP will provide a Voice GAP feature level (less than AGAP), can be compared to SIP but in addition will enable Web Services enabling new advanced facilities like: UDA, DbN Communications log …. In fact the new OT 82xx range will be consistent with the My IC family ….! 500 DECT AGAP GAP Omni Touch 8232

OXO RCE 9.0 4080 IP DECT Access Point Deployment:
4080 IP-DECT site survey kit 4080 IP-DECT tripod IP-DECT site survey kit will replace the former DECT coverage tool

OXO RCE 9.0 4080 IP DECT Access Point Indoor use:
4080 IP-DECT AP with integrated antennas 4080 IP-DECT AP external antennas 4080 IP-DECT 8dBi Gain antenna Polarization: dual linear, ±45° slant Outdoor use: 4080 IP-DECT Outdoor box, the outdoor box can contain either: IP-DECT AP with external antennas with 8dBi gain antenna or other external gain antenna (see accessories list) IP-DECT AP with integrated antennas

4080 IP DECT Access Point Feature summary 2/4 IP connectivity
PoE voltage 36-57V DC PoE Class Class 2 Power consumption 6,49W max Local power feeding Yes, optional PoE adaptor IP Network 10/100Base-T, IEEE802.3 IP connector RJ45 IP Cabling Cat 5 UTP or better IP version IPv4 DHCP/TFTP support Yes DTMF generation RFC2833 Multicast RFC1112 (network must support multicast)

4080 IP DECT Access Point Feature summary 3/4 IP connectivity
QoS IEEE 802.1Q, IEEE 802.1P Audio codecs ITU-T G711 (A,µ), G729AB Framing 20, 30, 40, 50 and 60 ms Branch Office support No Echo cancellation Yes Serviceability Downloadable Software Web based management tool

4080 IP DECT Access Point Feature summary 4/4 DECT connectivity
DECT Frequency bands EMEA: Mhz Latin America: Mhz North America: Mhz Asia: Mhz Antenna Integrated Omni directional or SMA connector for external antenna Sensitivity typical -90 dBm measured at antenna connection at BER=0.001 Range Indoor typical: 20-50m Outdoor typical: 300m DECT Protocol GAP DECT Security Identity, Authentication, Encryption Nb simultaneous calls 11 Audio codec G726

Wireless Phones 500 Ex DECT
Provides safe and reliable mobile voice communications in hazardous work environments where there is a risk of explosion Isolated Worker Protection Same level of features as 500 DECT such as alarm/locator Voice message when deployed on IP DECT AP only (for both 500 & 500Ex DECT): LED’s blink Icon appear on the screen

Up to 11 simultaneous channels per IP-DECT AP
4080 IP DECT Access Point Dimensioning Up to 50 DECT handsets Up to 11 simultaneous channels per IP-DECT AP Up to 16 IP DECT Access Points in mono-site configuration only Up to 25 handset subscriptions per IP-DECT AP IP DECT solution is mono PARI Limitation to 50 IP DECT users is due to NEC restriction !

OXO RCE R9.0 TDM DECT versus IP DECT TDM DECT (4070) IP DECT (4080)
Total DECT handsets 120 *1 50 *2 Maximum APs 60 16 Simultaneous calls per AP 6 11 Pari number 1 Roaming Yes Handover Integrated management Openness towards new services No Yes *3 Limitation to 50 IP DECT users is due to NEC restriction ! (*1) AGAP & GAP protocols supported (*2) GAP protocol only (*3) Potential support of new services like UDA, IM, Presence, Wideband voice ….

OXO RCE R9.0 IP Software licenses & limits
IP WLAN IP DECT 8082 4135 Open SIP Basic SIP 8 series PIMphony IP IP WLAN SWL (x1,x10) IPDECT SWL (x1,x10) IP user SWL (x1, x10) PIM IP MEDIA SWL (x1,x10) SIP Open Pack SWL (x1,x10,x20) VOIP SWL(x1) : 4<= f(nb IP Users) <=48 (if >16, requires VOIP32 card) Total IP Users : 200 <=120 <=50 <=20 <=3 <=120 <=120 <=200 <=200 <=200 Total SIP+(*) : 120 (*) : SIP - enhanced - devices excluding “basic SIP” devices

Upgrade Policy From OXO RCE R8.x to R9.0
OmniPCX Office RCE R9.0 is a Major release => all items containing the software suite has a new reference Simple Software only upgrade from OXO RCE R8.x to R9.0 From R8.x From Release <= R7.x Software Upgrade license 3EH03346AA 3EH03345AA Hardware upgrade 3EH04026AA - PowerCPU 3EH73084AC - PowerMex board

SIP Desk Phones Range Dimensioning
SIP Phones Limits 8082 MY IC Phone 20 8002/8012 Desk phones 120 4135 IP Conference phone 3 Standard SIP Open phones All SIP phones (including IP DECT) (excluding standard SIP Basic phones) Standard SIP Basic phones 200 The limit of Standard Open SIP phones has been increased from 20 to 60

Support of generic SIP clients White list
Thomson TB30 Polycom® IP 670 Bria Softphone Validation ongoing: outcomes should be known by end of 1Q 2012 Linkom doorphone Atlinks: IP800, IP600 & IP200

Alcatel-Lucent OpenTouch Suite for SMB, Q OmniPCX Office RCE 9.0

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Alcatel-Lucent OpenTouch Suite for SMB, Q OmniPCX Office RCE 9.0

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