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The Process Explained. Wireless Providers Jeanna Green, Sprint Text Control Centers Jason Ramsey, Intrado Doug Kesser, TCS TECHNICAL PANEL INTRODUCTIONS.

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Presentation on theme: "The Process Explained. Wireless Providers Jeanna Green, Sprint Text Control Centers Jason Ramsey, Intrado Doug Kesser, TCS TECHNICAL PANEL INTRODUCTIONS."— Presentation transcript:

1 The Process Explained

2 Wireless Providers Jeanna Green, Sprint Text Control Centers Jason Ramsey, Intrado Doug Kesser, TCS TECHNICAL PANEL INTRODUCTIONS

3 SPRINT TEXT-TO-911 OVERVIEW PA NENA Jeanna Green Voice Services Development: 9-1-1 September 2014

4 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. Milestones: Text-to-911  December 6, 2012 - Tier 1 Carriers signed a voluntary commitment letter to the FCC to make available on their networks Text-to-911 service via SMS by May 15, 2014. Commitment included:  June 30,2013 – provide a “bounce-back message” indicating that text-to- 911 service is not available. If a handset is capable of dialing the short code 9-1-1; a Sprint consumer is receiving the following message from the network: “For emergency only, CALL 9-1-1. Text-to-911 not available.” 4

5 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. Milestones: Text-to-911  Sprint provided quarterly reports summarizing the status of the deployment of national Text-to-911 service capability to :  Federal Communications Commission (FCC),  National Emergency Numbering Association (NENA)  Association of Public-Safety Communications Officials (APCO).  Sprint completed TCC vendor evaluations April 2013  May 17, 2013 - FCC released Text-to-911 Bounce-back Order  Requires all wireless carriers and interconnected text providers to provide a message by September 30, 2013.  Does not require other carriers to provide Text-to-911 service by a specified date.  Holds Tier 1 carriers to original commitments made in the December 2012 letter. 5

6 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. Milestones: Text-to-911  Sprint migrated to providing the Bounce-back message from the Sprint SMS network nationally, on May 31, 2013.  Completed LAB certification for April 11, 2014  Signed agreement with TCC Vendor, Intrado, April 21, 2014.  Completed Field Integration Testing (FIT) for ATIS/TIA J-STD 110 routing scenarios:  HTTPs – 4/23/2014 & 4/24/2014  Durham, NC & State of Vermont  NENA i3 – 5/07/2014  State of Indiana (Indigital)  TCC to TCC – 05/08/2014  (Intrado/TCS) York County, VA  TTY – 05/09/2014 & 05/14/2014  Cabarrus, NC 5/09/2014  State of Maine 05/14/2014  Sprint Network Ready Declaration (NRD): May 9, 2014  Sprint Production Ready May 15, 2014. 6

7 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. ATIS/TIA J-STD #110 Text-to-911 Routing Options 7

8 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. SMS to 911 Delivery Options High-level Routing Solutions from Text Control Center (TCC) to PSAP PSAP should understand the roles and responsibilities associated with each of the four options for SMS-to-911 Text Control Center (“TCC”) interconnectivity. There are four options for interconnectivity with SMS911 Gateway Service Offering: 1.HTTPS - SMS using the web browser  PSAP must have public internet connectivity into workstations readily available  PSAP workstations must have web browser capability (Internet Explorer 8, Chrome or Firefox)  PSAP is responsible for CPE equipment (upgrades/maintenance/technical support)  PSAP must provide point of contact for CPE customer support 2.TTY - utilizing existing PSAP TTY connectivity from TCC.  SMS converted to TTY before being sent to the public safety 911 network  TTY messages sent via PSAP Selective Router trunk to the PSAPs selected TTY equipment  PSAP is responsible for CPE equipment (upgrades/maintenance/technical support)  PSAP must provide point of contact for CPE customer support 3.NENA i3 - Direct integration with CPE equipment via ESINET Work directly with ESInet provider and CPE equipment vendors 4.PSAP SMS Opt Out  Chooses not to request service

9 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. ATIS Standards #110 - SMS-9-1-1 Routing Options SMS E9-1-1 CallServer PSAP API Backend GIS DB Report Portal Provisioning Location Services SMSC MSC SIP SIMPLE SMPP Subscriber Radio Tower MLP ESINet SIP PIDF-LO ESRP HTTPS ToIP GW Selective Router TTY over existing trunking Sprint PSAPs There are four options for interconnectivity with SMS911: HTTPs - web browser TTY – using existing PSAP TTY connectivity NENA i3 PSAP SMS Opt Out HTTPs – Intradointegrated NENA i3 - PSAPconnected via ESINet PSAP with TTY HTTPs – TCC to TCC HTTPs – Intrado non-integrated

10 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. ATIS/TIA J-STD #110 Text-to-911 PSAPs ‘Live” in Sprint Network 10

11 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. PSAPs Request for Service (RFS) 11 Sprint request totaling 539 PSAPs as of Friday 9/05/2015:  208 - Deployed  361- Readiness Verification & testing pending  254 - Pending PSAP Readiness  57 - Scheduled/Pending Scheduling  9 - On Hold per PSAP request  1 - No Sprint Service Intrado, Sprint’s Text Control Center Vendor is currently working with PSAP to verify PSAP readiness for pending requests

12 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. PSAPs Request for Service (RFS) 12 Sprint appreciates your interest in our commitment to provide Text-to-911. The Text Control Center (TCC) Vendor Sprint is utilizing for Text-to-911 is Intrado. Please provide your formal request for Text-to-911 directly to Intrado @ either address below: email: Sprint.PCS@Intrado.com or USPS:INTRADOSprint.PCS@Intrado.com Attn: Sprint Text-to-911 C/O: Dan Neu INTRADO 1601 Dry Creek Dr LONGMONT CO 80503 Upon receipt, Intrado will reach out to you to begin discussion on your chosen routing solution and readiness. Based on the carrier commitment to the FCC carriers have 6 months to implement once a PSAP is ready and able to received messaging.

13 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. PA PSAPs “LIVE” Text-to-911 “For emergency only, CALL 9-1-1. Text-to-911 not available.” 13 PADauphin county 5880 Dauphin County Emergency Management AgencyTTY05/22/2014 06/16/2014LIVE PALancaster County 5900 Lancaster County-Wide CommunicationsWEB05/27/2014 07/09/2014LIVE PALehigh County 5850Allentown 9-1-1WEB05/29/2014 07/14/2014LIVE PAAllegheny County 5849Allegheny County 9-1-1WEB02/13/201405/16/201407/15/2014LIVE PA Lackawanna County 5899 Lackawanna County Department of Emergency ServicesPower 9-1-106/25/2014 07/31/2014LIVE PAElk County 5885 Elk County Communications TTY07/18/2014 08/25/2014LIVE PABerks County 5854Berks County 9-1-1 06/01/201407/07/2014 Pending PSAP Readiness PAChester County 5867 Chester County Department of Emergency ServicesPower 9-1-106/01/201407/07/2014 Pending PSAP Readiness PA Montgomery County 5912 Montgomery County Emergency Dispatch Services 06/01/201407/07/2014 Pending PSAP Readiness PABucks County 5859 Bucks County Emergency Communications 06/01/201407/07/2014 Pending PSAP Readiness PA Northampton County 5914Northampton County 9-1-1 Center 08/06/2014 Pending PSAP Readiness StateCounty Authority/Jurisdi ctionFCC idPSAPs Accepting Texts TEXT to 911 Routing SolutionInquiry Date Date RFS Received Deployed DateSTATUS

14 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. PA PSAPs Text-to-911 Stats StateCountyPSAPs Accepting Texts Total Conversations Total Messages Count of Successful Conversations Count of Bounceback TEXT to 911 Routing SolutionDeployed DateSTATUSNotes PADauphinDauphin County Emergency Management Agency20113182TTY06/16/2014LIVE PALancasterLancaster County-Wide Communications64151WEB07/09/2014LIVE PALehighAllentown 9-1-1117092WEB07/14/2014LIVE PAAlleghenyAllegheny County 9-1-124214240WEB07/15/2014LIVE PALackawannaLackawanna County Department of Emergency Services42140Power 9-1-107/31/2014LIVE PAElk Elk County Communications 26166197TTY08/25/2014LIVE PABerksBerks County 9-1-11734 17 Pending PSAP Readiness Pending Connectivity to Power 9- 1-1, Wants Montgomery to go first. PABucksBucks County Emergency Communications1737 17 Pending PSAP Readiness Pending Connectivity to Power 9- 1-1, Wants Montgomery to go first. PAChesterChester County Department of Emergency Services36 3Power 9-1-1 Pending PSAP Readiness Pending Connectivity to Power 9- 1-1, Wants Montgomery to go first. PAMontgomeryMontgomery County Emergency Communications2041 20Power 9-1-1 Pending PSAP Readiness Pending Connectivity to Power 9- 1-1, Wants Montgomery to go first. PANorthamptonNorthampton County 9-1-1 Center00 0 Pending PSAP Readiness Pending return of survey and questionnaire PANorthamptonBethlehem Police Department24 2 PABeaverBeaver County Emergency Services Center24 2 PABlairBlair County 9-1-112 1 PACambriaCambria County Department of Emergency Services12 1 PAClarionClarion County Office of Emergency Services12 1 PAColumbiaColumbia County Department of Public Safety12 1 PADelawareDelaware County Emergency Communications Center919 9 PAErieErie County 9-1-1 Center715 7 PAFayetteFayette County Emergency Management Agency510 5 PALawrenceLawrence County 9-1-1 Center24 2 PALehighLehigh County Communications Center36 3 PALuzerneLuzerne County 9-1-113 1 PAMercerMercer County Department of Public Safety12 1 PAMonroeMonroe County Control Center24 2 PAPhiladelphiaCity of Philadelphia127255 127 PAWestmorelandWestmoreland County Department of Public Safety25 2 PAYorkYork County 9-1-148 4 Totals 319109079240 14

15 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. SMS Key Points Points 15

16 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. SMS Key Points SMS is a store-and-forward messaging technology that was never designed nor deployed to provide any time-sensitive, mission-critical service. It is being offered as an interim “best-efforts service” to meet the near term objective of providing a text-based emergency communications until the comprehensive NG9-1-1 system (e.g. ESINet) is developed, deployed and adopted by the wireless industry, public safety community and public. Although the national carriers are to have their networks production ready to provide Text-to-911 service by May 15, 2014, a valid PSAP requests for Text-to-9- 1-1 service will still need to be requested by PSAP to implemented. Implementation will be conducted within a reasonable amount of time of receiving such request, not to exceed six months.

17 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. SMS Key Points cont. A request for service will be considered valid if, at the time the request is made: a) the requesting PSAP represents that it is technically ready to receive 9-1-1 text messages in the format requested; and b) the appropriate local or State 9-1-1 service governing authority has specifically authorized the PSAP to accept and, by extension, the signatory service provider to provide, text-to-9-1-1 service (and such authorization is not subject to dispute). Consistent with the ATIS Standard for Interim Text-to-9-1-1 service, the PSAPs will select the format for how messages are to be delivered. Incremental costs for delivery of text messages (e.g. additional trunk groups to the PSAP’s premises required to support TTY delivery) will be the responsibility of the PSAP, as determined by individual analysis.

18 ©2014 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. SMS Key Points cont. The signatory service providers will implement a ‘9-1-1’ short code that can be used by customers to send text messages to 9-1-1. The signatory service providers (whether individually or through a third party) will work with APCO, NENA, and the FCC to develop an outreach effort to set and manage consumer expectations regarding the availability/limitations of the Text-to-9-1-1 service (including when roaming) and the benefits of using voice calls to 9-1-1 whenever possible, and support APCO and NENA’s effort to educate PSAPs on Text-to-9-1-1 generally. A voluntary SMS-to-9-1-1 solution will be limited to the capabilities of the existing SMS service offered by a participating wireless service provider on the home wireless network to which a wireless subscriber originates an SMS message. SMS-to-9-1-1 will not be available to wireless subscribers roaming outside of their home wireless network. Each implementation of SMS-to-9-1-1 will be unique to the capabilities of each signatory service provider or it’s Text Control Center (TCC) provider.

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21 Texting to 9-1-1 Jason Ramsay, Sales Engineer Company Confidential Copyright Intrado Inc. 2014– All rights reserved

22 Intrado TXT29-1-1® Carrier Aggregation TTY Gateway i3 Intrado NextGen PSAP (i3 Integrated Voice / Text) SMPP / MLP/ MM7 Intrado Transitional PSAP (WEB Text) Public Internet or Private IP Network Public Internet or Private IP Network HTTP Text Proxy Gateway (ESRP) TCC TTY WEB i3 J-STD-110 Inter-TCC Interface Existing 9-1-1 Voice Circuit Legacy TTY PSAP Carrier ACarrier BCarrier C Other Vendor TCCs Intrado TCC SMPP / MLP/ MM7 SMPP / MLP TCC i3 WEB TTY Intrado I3 Text Gateway (i3 ESRP) Text Proxy Gateway (ESRP) Intrado I3 WEB Gateway i3 Public Internet S/R Other Solutions Copyright Intrado, Inc. 2014 – All rights reserved

23 PSAP Interfaces Integrated (CPE and/or CAD) Ultimate NextGen 9-1-1 i3 Solution Simple PSAP training / low transition effort Integrated work flow with voice calls Integrated reports and record management Dedicated, Secure NextGen Network Does not impact voice trunk capacity i3 interface Currently supports Intrado Viper / power 9-1-1 Back-up/Failover Transfer Private chat Location update Copyright Intrado, Inc. 2014 – All rights reserved

24 Intrado Web Viewer i3 Implementation vs. carrier-based TCC All carriers supported, not exclusive Allows rapid implementation No cost to PSAP with internet option Supports multiple carriers i3 interface will allow i3 transfer capability Built in transcripts High security / 2 factor authentication Back-up/Failover Location update Bread crumb Private chat I3 interface supports public internet and ESInet connectivity Transitional approach Separate reports for voice and text New screen for text calls New training

25 SMS Delivery Over TTY Developed in early 1960’s Does not require any technical change at PSAP Competes with voice traffic Limited character sets Very slow Error handling issues Message-based to character- based conversion Half duplex Message collision Lost shift character – garbled text Unknown message integrity SMS users do not understand TTY issues Requires PSAP training

26 TXT29-1-1® How To Get Started Choose initial technology 1.Integrated with CPE 2.I3-based web 3.SMS-to-TTY PSAP data collection form: http://www.intrado.com/webform/txt29-1-1-psap-profile-questionnaire Copyright Intrado, Inc. 2014 – All rights reserved

27 Requesting Wireless Carrier Service Request service from Wireless Carriers Sample Template- Copyright Intrado, Inc. 2014 – All rights reserved

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29 SMS9-1-1 PA NENA Conference – State College September 12, 2014

30 30 December 2012: Tier 1-NENA-APCO Voluntary Agreement o Tier 1 General Availability per Carrier Agreement out by May 15, 2014 FCC NPRM – Notice of Proposed Rule Making o All Carriers to Support Bounce Back Messages as of September 2013 FCC FNPRM – Further NPRM o Identified Anticipated Issues with Text to 911 o Targets December 31, 2014 for All Carriers to Support Text to 911 FCC Report and Order and Third FNPRM o FCC Ruled on August 8, 2014  All “Covered Text Providers” MUST Make SMS911 Available by End of Year  MUST Provide Service within a 6 Month Period of Request (Must have Service Up and Running by June 30, 2015)  All Interconnected OTT Providers MUST Support SMS911  Creation of a PSAP to indicate their Readiness and Desire to Receive Service o FNPRM Continues to Drive Position on Ongoing Challenges o Enhanced Location o Roaming o Future Text-to-911 Services 30 Current Regulatory Environment

31 NENA SMS911 Resource Page » NENA General Information Page: https://www.nena.org/?page=textr esources https://www.nena.org/?page=textr esources  Carrier Contacts  Carrier Questionnaire  Request for Service (RFS) Letter TCS Can Provide  Implementation and Testing Information  Training  ETC. 31 If You Have a Preference of TCC Vendor, Please Note it on Your RFS Letter to the Carriers

32 FCC Deployment Tracker 32 http://transition.fcc.gov/cgb/text-to-911-deployments.pdf TCS provides text-to-911 to > 85% of all PSAPs in the US……

33 TCS Deployment Update 154 PSAPs GEM = 64 TTY = 15 Direct SIP MSRP = 59 TCC Hand Off = 16 21 States More than 100 Deployments in Progress More than 300 PSAPs in Queue First Fully Compliant (ATIS/NENA/i3) TCC-to-ESInet (Indiana) and TCC-to-TCC (Vermont) Integration via MSRP Approximately 15,000,000 US Citizens within Serving Area of at Least One Wireless Carrier Supporting SMS911

34 Current SMS 9-1-1 Statistics 34 59,998 public attempts to text 911 from 1/01/2014 to 7/31/2014 Public demand is there, but its not overwhelming Chairman Genachowski (10/10/11) stated “It’s hard to imagine that airlines can send text messages if your flight is delayed, but you can’t send a text message to 9-1-1 in an emergency. The unfortunate truth is that the capability of our emergency response communications has not kept pace with commercial innovation – has not kept pace with what ordinary people now do every day with communications devices. The shift to NG9-1-1 can’t be about if, but about when and how.” Reference: TCS national 911 report

35 Pennsylvania SMS 9-1-1 Attempts (VzW + T Mobile) 35 Total: 2,259

36 Where is it Currently Deployed in PA? All Tier 1s - Deployed Allentown City VZW Only - Deployed VZW+TMO - Pending TMO Only - Pending All, but No AT&T - Deployed Of Deployed, Lancaster and Allentown = GEM, all others TTY Intrado Web

37 SMS E9-1-1 CallServer PSAP API Backend GIS DB Report Portal Provisioning TCS Text Control Center Location Services SMSC MSC PSAP connected via ESInet MSRP SMPP Subscriber Radio Tower MLP Options for interconnectivity with SMS911 Gateway Service Offering: » SMS using the TCS GEM 9-1-1 client (web browser) » SMS to TTY Conversion » Direct integration with CPE equipment (NENA i3) » PSAP SMS Opt Out ESInet ESRP PSAP with GEM 9-1-1 Web Portal HTTPS ToIP GW PSAP with TTY Selective Router TTY over existing trunking PSAP with CPE, Web, TTY Carrier “Other” TCC PSAPs Current TCS Architecture Overview MSRP

38 TCS GEM911 User Interface

39 Frequently Asked Questions » What is text-to-911?  Per FCC Ruling: In general, “text messaging” refers to any service that allows a mobile device to send information consisting of text to other mobile devices by using domestic telephone numbers. Examples of text messaging include Short Message Service (SMS), Multimedia Messaging Service (MMS), and two-way interconnected text applications. » Are PSAPs required to support text-to-911?  No. The FCC regulates carriers, not Public Safety. » Once I request the service, how long before I receive it?  Per FCC, the Carriers MUST provide within 6 months of the request. » What delivery options are available for me to receive text-to-911?  There are three standards defined delivery options: TTY, Secure Web Portal, and NENA i3 SIP/MSRP 39

40 FAQs Continued » Does text-to-911 include picture and video delivery?  No. The FCC does not require the carriers to deliver multimedia. » Can non-service initiated devices send a text to 911?  No. The user’s device must be initiated and have an active texting plan. » Will we receive Phase 1 and Phase 2 location with text-to-911?  No. Text-to-911 uses a different location platform, which provides a course and enhanced location. » Will text-to-911 work with my existing CPE?  Yes, it is possible to have text-to-911 to work with your existing CPE. 40

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42 Other Helpful Technical Points Important for PSAPs considering text – their equipment - Is the CPE ready for an integrated i3 solution? - Is the TCC provider they are considering passing i3 integrated data? Costs - Costs for software version upgrade to i3 integrated solution - Perhaps start with web based solution until the budgeting cycle allows Additional equipment – Verify with CPE provider

43 Other Helpful Technical Points J-Std-110(a) TCC to TCC communications Three J-Std-110 - i3 integrated solution - Web - TTY CPE provider must authorize use of web browser for secure connection to the TCC.

44 Other Helpful Technical Points TTY - Dedicated CAMA trunks installed to their CPE for text may need to be a consideration. - TTY (text) calls significantly longer in length. i3 compliance – protocol for SIP / HELD (HTTP-Enabled Location Delivery Protocol) are being recognized HELD - A protocol defined by the IETF to deliver location using HTTP transport Over-The-Top/Apps

45 Technical Panel Q&A Session Break Panel Switch

46 Gary Thomas, Allegheny County Michael Hilbert, City of Allentown Tim Baldwin, Lancaster County John Haynes, Chester County OPERATIONAL PANEL INTRODUCTIONS

47 Project Overview Revised: 15-Aug-14

48 Process Evaluated the Reasons for Text to 9-1-1 in Allentown Excellent Research Sources >> NENA, APCO, FCC Other Early Adopters input invaluable ! Evaluated our (current) options for delivery Evaluated our (current) options for delivery partners After the Decisions Requested Service from the (4) Major Carriers Installed, Tested and Verified the solutions Extensive Training for the Staff Live Cutover on a carrier by carrier basis

49 Solution and Provider Selected

50 How Will it Work Here? GEM911 Software installed and tested Policy and Procedures Developed >>NENA Standards Training for all staff will be conducted >> Challenges Technical Differences from Wireless Concerns over Process and Workload Soft Cutover Testing & Evaluation Training takes place Live Cutover with Public Notification

51 How Will It Work Allentown Path

52 How Will It Work ?

53 Course Routing (=WP0) Base on the location of the Sector Centroid > If the Centroid of the Sector is located within the geographic area of the PSAP accepting Text to 9-1-1, texts from the ENTIRE Sector will be routed to that PSAP Map Location displayed during a Text Session is the CENTROID, not the Tower / Sector (WP1) or actual Location of the Texter (WP2) Will Track if Texter moves to another Tower / Sector PSAP Boundary To PSAP

54 How Will It Work ? Course Routing (=WP0) Base on the location of the Sector Centroid > If the Centroid of the Sector is located outside the geographic area of the PSAP accepting Text to 9-1-1, texts from the ENTIRE Sector will receive the bounce back message (Or Route to Adjacent PSAP) PSAP Boundary BOUNCE BACK

55 How Will It Work ? NEW TERM HOR = Horizontal Uncertainty Similar to COP, COF on WP2 Centered on the Centroid Expressed in Meters T-Mobile Difference Due to their wireless location methods, at times will provide a HOR very close to WP2 accuracy PSAP Boundary To PSAP

56 How Will It Work ? Location Display Example (VZW) Centroid of the Sector Centroid Location = HOR = 2,979 Tower Site* = Actual Location* = * Not Actually Displayed

57 How Will It Work ? Location Display Example > T-MOBILE Centroid of the Sector Prior to Refresh = HOR = 1,222 Tower Site* = Actual Location* = * Not Actually Displayed

58 How Will It Work ? Location Display Example > T-MOBILE Location of the Texter AFTER Refresh = HOR = 31 Tower Site* = Actual Location* = * Not Actually Displayed

59 What will the Public Know?  Public Announcement / Press Conference  NENA Message  9-1-1: Call if you can, Text if you can’t  Citizens should be encouraged to text only when calling 9-1-1 is not an option  Stress first thing 9-1-1 will need is location information and nature of the emergency.  Text abbreviations or slang should never be used so that the intent of the dialogue can be as clear as possible.

60 Production Timeline Begin Investigation Process >> June 2014 First Kickoff Call with VZW & TCS >> November 22, 2013 Live Cutover with Verizon Wireless >> February 12 th, 2014 Testing and Training (Process Delays due to SNOW) Public (LIVE) Announcement >> April 17 th, 2014 Live Cutover with T-Mobile >> April 24 th, 2014 Live Cutover with AT&T >> July 14 th, 2014 Live Cutover with Sprint >> July 28 th, 2014

61 Workload Since Cutover

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64 OPERATIONAL PANEL Q&A

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66 Building an Implementation Check List Getting Started Current CPE capability assessment Current operation capability assessment Funding considerations Individual or regional project? Points-of-contact (early adopters, experienced consultant) Text solution selection Vendor Solution Level – web, TTY, integrated Contacting the wireless providers Policy/procedure review Training needs assessment Public Education/Public Relations

67 THANKS FOR YOUR PARTICIPATION John W Geib, ENP Deputy Director of Public Safety Emergency Communications Division Montgomery County Department of Public Safety jgeib@montcopa.org O: (610) 631-6538


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