4 Milestones: Text-to-911December 6, Tier 1 Carriers signed a voluntary commitment letter to the FCC to make available on their networks Text-to-911 service via SMS by May 15, Commitment included:June 30,2013 – provide a “bounce-back message” indicating that text-to-911 service is not available.If a handset is capable of dialing the short code 9-1-1; a Sprint consumer is receiving the following message from the network:“For emergency only, CALL Text-to-911 not available.”
5 Milestones: Text-to-911Sprint provided quarterly reports summarizing the status of the deployment of national Text-to-911 service capability to :Federal Communications Commission (FCC),National Emergency Numbering Association (NENA)Association of Public-Safety Communications Officials (APCO).Sprint completed TCC vendor evaluations April 2013May 17, FCC released Text-to-911 Bounce-back OrderRequires all wireless carriers and interconnected text providers to provide a message by September 30, 2013.Does not require other carriers to provide Text-to-911 service by a specified date.Holds Tier 1 carriers to original commitments made in the December 2012 letter.
6 Milestones: Text-to-911Sprint migrated to providing the Bounce-back message from the Sprint SMS network nationally, on May 31, 2013.Completed LAB certification for April 11, 2014Signed agreement with TCC Vendor, Intrado, April 21, 2014.Completed Field Integration Testing (FIT) for ATIS/TIA J-STD 110 routing scenarios:HTTPs – 4/23/2014 & 4/24/2014Durham, NC & State of VermontNENA i3 – 5/07/2014State of Indiana (Indigital)TCC to TCC – 05/08/2014(Intrado/TCS) York County, VATTY – 05/09/2014 & 05/14/2014Cabarrus, NC 5/09/2014State of Maine 05/14/2014Sprint Network Ready Declaration (NRD): May 9, 2014Sprint Production Ready May 15, 2014.
8 SMS to 911 Delivery Options High-level Routing Solutions from Text Control Center (TCC) to PSAPPSAP should understand the roles and responsibilities associated with each of the four options for SMS-to-911 Text Control Center (“TCC”) interconnectivity.There are four options for interconnectivity with SMS911 Gateway Service Offering: HTTPS - SMS using the web browserPSAP must have public internet connectivity into workstations readily availablePSAP workstations must have web browser capability (Internet Explorer 8, Chrome or Firefox)PSAP is responsible for CPE equipment (upgrades/maintenance/technical support)PSAP must provide point of contact for CPE customer supportTTY - utilizing existing PSAP TTY connectivity from TCC.SMS converted to TTY before being sent to the public safety 911 networkTTY messages sent via PSAP Selective Router trunk to the PSAPs selected TTY equipmentNENA i3 - Direct integration with CPE equipment via ESINETWork directly with ESInet provider and CPE equipment vendorsPSAP SMS Opt OutChooses not to request service
9 ATIS Standards #110 - SMS-9-1-1 Routing Options There are four options for interconnectivity with SMS911:HTTPs - web browserTTY – using existing PSAP TTY connectivityNENA i3PSAP SMS Opt OutMSCSubscriberRadioTowerSMSCPSAP with TTYLocationServicesMLPSMPPTTY over existing trunkingSprintHTTPs – TCC to TCCSelective RouterHTTPs – Intrado integratedToIP GWHTTPSHTTPs – Intrado non-integratedGIS DBSMS E9-1-1CallServerESINetNENA i3 - PSAP connected via ESINetProvisioningSIP SIMPLEESRPSIP PIDF-LOPSAP APIBackendReport PortalPSAPs
10 PSAPs ‘Live” in Sprint Network ATIS/TIA J-STD #110Text-to-911PSAPs ‘Live” in Sprint Network
11 PSAPs Request for Service (RFS) Sprint request totaling 539 PSAPs as of Friday 9/05/2015:208 - Deployed361- Readiness Verification & testing pending254 - Pending PSAP Readiness57 - Scheduled/Pending Scheduling9 - On Hold per PSAP request1 - No Sprint ServiceIntrado, Sprint’s Text Control Center Vendor is currently working with PSAP to verify PSAP readiness for pending requests
12 PSAPs Request for Service (RFS) Sprint appreciates your interest in our commitment to provide Text-to-911.The Text Control Center (TCC) Vendor Sprint is utilizing for Text-to-911 is Intrado.Please provide your formal request for Text-to-911 directly to either address below:or USPS: INTRADOAttn: Sprint Text-to-911C/O: Dan NeuINTRADO1601 Dry Creek DrLONGMONT CO 80503Upon receipt, Intrado will reach out to you to begin discussion on your chosen routing solution and readiness. Based on the carrier commitment to the FCC carriers have 6 months to implement once a PSAP is ready and able to received messaging.
13 PA PSAPs “LIVE” Text-to-911 “For emergency only, CALL Text-to-911 not available.”StateCountyAuthority/JurisdictionFCC idPSAPs Accepting TextsTEXT to 911 Routing SolutionInquiry DateDate RFS ReceivedDeployed DateSTATUSPADauphin county5880Dauphin County Emergency Management AgencyTTY05/22/201406/16/2014LIVELancaster County5900Lancaster County-Wide CommunicationsWEB05/27/201407/09/2014Lehigh County5850Allentown 9-1-105/29/201407/14/2014Allegheny County5849Allegheny County 9-1-102/13/201405/16/201407/15/2014Lackawanna County5899Lackawanna County Department of Emergency ServicesPower 9-1-106/25/201407/31/2014Elk County5885Elk County Communications07/18/201408/25/2014Berks County5854Berks County 9-1-106/01/201407/07/2014Pending PSAP ReadinessChester County5867Chester County Department of Emergency ServicesMontgomery County5912Montgomery County Emergency Dispatch ServicesBucks County5859Bucks County Emergency CommunicationsNorthampton County5914Northampton County Center08/06/2014
14 PA PSAPs Text-to-911 Stats StateCountyPSAPs Accepting TextsTotal ConversationsTotal MessagesCount of Successful ConversationsCount of BouncebackTEXT to 911 Routing SolutionDeployed DateSTATUSNotesPADauphinDauphin County Emergency Management Agency20113182TTY06/16/2014LIVELancasterLancaster County-Wide Communications64151WEB07/09/2014LehighAllentown 9-1-11170907/14/2014AlleghenyAllegheny County 9-1-12421407/15/2014LackawannaLackawanna County Department of Emergency Services421Power 9-1-107/31/2014ElkElk County Communications2616619708/25/2014BerksBerks County 9-1-11734Pending PSAP ReadinessPending Connectivity to Power 9-1-1, Wants Montgomery to go first.BucksBucks County Emergency Communications37ChesterChester County Department of Emergency Services3MontgomeryMontgomery County Emergency CommunicationsNorthamptonNorthampton County CenterPending return of survey and questionnaireBethlehem Police DepartmentBeaverBeaver County Emergency Services CenterBlairBlair County 9-1-1CambriaCambria County Department of Emergency ServicesClarionClarion County Office of Emergency ServicesColumbiaColumbia County Department of Public SafetyDelawareDelaware County Emergency Communications CenterErieErie County Center15FayetteFayette County Emergency Management Agency10LawrenceLawrence County CenterLehigh County Communications CenterLuzerneLuzerne County 9-1-1MercerMercer County Department of Public SafetyMonroeMonroe County Control CenterPhiladelphiaCity of Philadelphia127255WestmorelandWestmoreland County Department of Public SafetyYorkYork County 9-1-18Totals319109079240
16 SMS Key PointsSMS is a store-and-forward messaging technology that was never designed nor deployed to provide any time-sensitive, mission-critical service.It is being offered as an interim “best-efforts service” to meet the near term objective of providing a text-based emergency communications until the comprehensive NG9-1-1 system (e.g. ESINet) is developed, deployed and adopted by the wireless industry, public safety community and public.Although the national carriers are to have their networks production ready to provide Text-to-911 service by May 15, 2014, a valid PSAP requests for Text-to service will still need to be requested by PSAP to implemented.Implementation will be conducted within a reasonable amount of time of receiving such request, not to exceed six months.
17 SMS Key Points cont.A request for service will be considered valid if, at the time the request is made:a) the requesting PSAP represents that it is technically ready to receive text messages in the format requested; andb) the appropriate local or State service governing authority has specifically authorized the PSAP to accept and, by extension, the signatory service provider to provide, text-to service (and such authorization is not subject to dispute).Consistent with the ATIS Standard for Interim Text-to service, the PSAPs will select the format for how messages are to be delivered. Incremental costs for delivery of text messages (e.g. additional trunk groups to the PSAP’s premises required to support TTY delivery) will be the responsibility of the PSAP, as determined by individual analysis.
18 SMS Key Points cont.The signatory service providers will implement a ‘9-1-1’ short code that can be used by customers to send text messages toThe signatory service providers (whether individually or through a third party) will work with APCO, NENA, and the FCC to develop an outreach effort to set and manage consumer expectations regarding the availability/limitations of the Text-to service (including when roaming) and the benefits of using voice calls to whenever possible, and support APCO and NENA’s effort to educate PSAPs on Text-to generally.A voluntary SMS-to solution will be limited to the capabilities of the existing SMS service offered by a participating wireless service provider on the home wireless network to which a wireless subscriber originates an SMS message.SMS-to will not be available to wireless subscribers roaming outside of their home wireless network.Each implementation of SMS-to will be unique to the capabilities of each signatory service provider or it’s Text Control Center (TCC) provider.
21 Texting to 9-1-1 Jason Ramsay, Sales Engineer Company ConfidentialCopyright Intrado Inc. 2014– All rights reserved
22 Intrado TXT29-1-1® Carrier Aggregation Intrado NextGen PSAP(i3 Integrated Voice / Text)Carrier AIntradoTCCTextProxyGateway(ESRP)IntradoI3 TextGateway(i3 ESRP)i3SMPP / MLP/ MM7i3TCCi3WEBTTYi3Intrado Transitional PSAP(WEB Text)Carrier BSMPP / MLP/ MM7Public InternetorPrivate IP NetworkTextProxyGateway(ESRP)IntradoI3WEBGatewayJ-STD-110 Inter-TCCInterfaceLegacy TTY PSAPS/RExisting Voice CircuitInterop Link built andOther VendorTCCsCarrier COther SolutionsTCCTTYPublic InternetHTTPSMPP / MLPWEBi3TTYGatewayCopyright Intrado, Inc – All rights reserved
23 Copyright Intrado, Inc. 2014 – All rights reserved PSAP InterfacesIntegrated (CPE and/or CAD)Ultimate NextGen i3 SolutionSimple PSAP training / low transition effortIntegrated work flow with voice callsIntegrated reports and record managementDedicated, Secure NextGen NetworkDoes not impact voice trunk capacityi3 interfaceCurrently supports Intrado Viper / power 9-1-1Back-up/FailoverTransferPrivate chatLocation updateShow picture on right of Positron CPE with text message and Motorola CAD with text sessionCopyright Intrado, Inc – All rights reserved
24 Copyright Intrado, Inc. 2014 – All rights reserved Intrado Web Vieweri3 Implementation vs. carrier-based TCCAll carriers supported, not exclusiveAllows rapid implementationNo cost to PSAP with internet optionSupports multiple carriersi3 interface will allow i3 transfer capabilityBuilt in transcriptsHigh security / 2 factor authenticationBack-up/FailoverLocation updateBread crumbPrivate chatI3 interface supports public internet and ESInet connectivityTransitional approachSeparate reports for voice and textNew screen for text callsNew trainingShow a picture of our web browserCopyright Intrado, Inc – All rights reserved
25 SMS Delivery Over TTY Developed in early 1960’s Does not require any technical change at PSAPCompetes with voice trafficLimited character setsVery slowError handling issuesMessage-based to character- based conversionHalf duplexMessage collisionLost shift character – garbled textUnknown message integritySMS users do not understand TTY issuesRequires PSAP trainingShow TTY photos of a TTY device
26 TXT29-1-1® How To Get Started Choose initial technologyIntegrated with CPEI3-based webSMS-to-TTYPSAP data collection form:Copyright Intrado, Inc – All rights reserved
27 Requesting Wireless Carrier Service Request service from Wireless CarriersSample Template-Copyright Intrado, Inc – All rights reserved
29 SMS9-1-1 PA NENA Conference – State College September 12, 2014
30 Current Regulatory Environment December 2012: Tier 1-NENA-APCO Voluntary AgreementTier 1 General Availability per Carrier Agreement out by May 15, 2014FCC NPRM – Notice of Proposed Rule MakingAll Carriers to Support Bounce Back Messages as of September 2013FCC FNPRM – Further NPRMIdentified Anticipated Issues with Text to 911Targets December 31, 2014 for All Carriers to Support Text to 911FCC Report and Order and Third FNPRMFCC Ruled on August 8, 2014All “Covered Text Providers” MUST Make SMS911 Available by End of YearMUST Provide Service within a 6 Month Period of Request (Must have Service Up and Running by June 30, 2015)All Interconnected OTT Providers MUST Support SMS911Creation of a PSAP to indicate their Readiness and Desire to Receive ServiceFNPRM Continues to Drive Position on Ongoing ChallengesEnhanced LocationRoamingFuture Text-to-911 Services3030
31 NENA SMS911 Resource PageNENA General Information Page: https://www.nena.org/?page=textresourcesCarrier ContactsCarrier QuestionnaireRequest for Service (RFS) LetterTCS Can ProvideImplementation and Testing InformationTrainingETC.If You Have a Preference of TCC Vendor, Please Note it on Your RFS Letter to the Carriers
32 FCC Deployment Tracker TCS provides text-to-911 to > 85% of all PSAPs in the US……
33 TCS Deployment Update 154 PSAPs 21 States GEM = 64TTY = 15Direct SIP MSRP = 59TCC Hand Off = 1621 StatesMore than 100 Deployments in ProgressMore than 300 PSAPs in QueueFirst Fully Compliant (ATIS/NENA/i3) TCC-to-ESInet (Indiana) and TCC-to-TCC (Vermont) Integration via MSRPApproximately 15,000,000 US Citizens within Serving Area of at Least One Wireless Carrier Supporting SMS911
34 Current SMS 9-1-1 Statistics 59,998 public attempts to text 911 from 1/01/2014 to 7/31/2014Public demand is there, but its not overwhelmingReference: TCS national 911 reportChairman Genachowski (10/10/11) stated“It’s hard to imagine that airlines can send text messages if your flight is delayed, but you can’t send a text message to in an emergency. The unfortunate truth is that the capability of our emergency response communications has not kept pace with commercial innovation – has not kept pace with what ordinary people now do every day with communications devices. The shift to NG9-1-1 can’t be about if, but about when and how.”
36 Where is it Currently Deployed in PA? Of Deployed, Lancaster and Allentown = GEM, all others TTYAllentown CityIntradoWebAll Tier 1s - DeployedVZW Only - DeployedAll, but No AT&T - DeployedVZW+TMO - PendingTMO Only - Pending
37 Current TCS Architecture Overview Options for interconnectivity with SMS911 Gateway Service Offering: SMS using the TCS GEM client (web browser)SMS to TTY ConversionDirect integration with CPE equipment (NENA i3)PSAP SMS Opt OutMSCSubscriberRadioTowerSMSCLocationServicesMLPSMPPCarrierTTY over existing trunkingPSAP with TTYSelective RouterToIP GWPSAP with CPE, Web, TTYMSRP“Other” TCCHTTPSPSAP with GEM Web PortalGIS DBSMS E9-1-1CallServerESInetProvisioningMSRPESRPPSAP connected via ESInetPSAP APIBackendReport PortalPSAPsTCS Text Control Center
39 Frequently Asked Questions What is text-to-911?Per FCC Ruling: In general, “text messaging” refers to any service that allows a mobile device to send information consisting of text to other mobile devices by using domestic telephone numbers. Examples of text messaging include Short Message Service (SMS), Multimedia Messaging Service (MMS), and two-way interconnected text applications.Are PSAPs required to support text-to-911?No. The FCC regulates carriers, not Public Safety.Once I request the service, how long before I receive it?Per FCC, the Carriers MUST provide within 6 months of the request.What delivery options are available for me to receive text-to-911?There are three standards defined delivery options: TTY, Secure Web Portal, and NENA i3 SIP/MSRP
40 FAQs Continued Does text-to-911 include picture and video delivery? No. The FCC does not require the carriers to deliver multimedia.Can non-service initiated devices send a text to 911?No. The user’s device must be initiated and have an active texting plan.Will we receive Phase 1 and Phase 2 location with text-to-911?No. Text-to-911 uses a different location platform, which provides a course and enhanced location.Will text-to-911 work with my existing CPE?Yes, it is possible to have text-to-911 to work with your existing CPE.
42 Text-to-9-1-1 Other Helpful Technical Points Important for PSAPs considering text – their equipment- Is the CPE ready for an integrated i3 solution?- Is the TCC provider they are considering passing i3 integrated data?Costs- Costs for software version upgrade to i3 integrated solution- Perhaps start with web based solution until the budgeting cycle allowsAdditional equipment– Verify with CPE provider
43 Text-to-9-1-1 Other Helpful Technical Points J-Std-110(a) TCC to TCC communicationsThree J-Std-110- i3 integrated solution- Web- TTYCPE provider must authorize use of web browser forsecure connection to the TCC.
44 Text-to-9-1-1 Other Helpful Technical Points TTY - Dedicated CAMA trunks installed to their CPE for text may need to be a consideration.- TTY (text) calls significantly longer in length.i3 compliance – protocol for SIP / HELD (HTTP-Enabled Location Delivery Protocol) are being recognizedHELD - A protocol defined by the IETF to deliver location usingHTTP transportOver-The-Top/Apps
46 Text-to-9-1-1 OPERATIONAL PANEL INTRODUCTIONS Gary Thomas, Allegheny CountyMichael Hilbert, City of AllentownTim Baldwin, Lancaster CountyJohn Haynes, Chester County
47 Allentown 9-1-1 SMS Text to 9-1-1 Project Text to Part 1 Why & HowAllentown SMS Text to ProjectProject OverviewRevised: 15-Aug-14
48 Process Evaluated the Reasons for Text to 9-1-1 in Allentown Text to Part 1 Why & HowProcessEvaluated the Reasons for Text to in AllentownExcellent Research Sources >> NENA, APCO, FCCOther Early Adopters input invaluable !Evaluated our (current) options for deliveryEvaluated our (current) options for delivery partnersAfter the DecisionsRequested Service from the (4) Major CarriersInstalled, Tested and Verified the solutionsExtensive Training for the StaffLive Cutover on a carrier by carrier basis
49 Solution and Provider Selected Text to Part 1 Why & HowSolution and Provider Selected
50 How Will it Work Here? GEM911 Software installed and tested Text to Part 1 Why & HowHow Will it Work Here?GEM911 Software installed and testedPolicy and Procedures Developed >>NENA StandardsTraining for all staff will be conducted >> ChallengesTechnical Differences from WirelessConcerns over Process and WorkloadSoft CutoverTesting & EvaluationTraining takes placeLive Cutover with Public Notification
51 Text to Part 1 Why & HowHow Will It WorkAllentown Path
53 How Will It Work ? Course Routing (=WP0) Text to Part 1 Why & HowHow Will It Work ?Course Routing (=WP0)Base on the location of the Sector Centroid >If the Centroid of the Sector is located within the geographic area of the PSAP accepting Text to 9-1-1, texts from the ENTIRE Sector will be routed to that PSAPMap Location displayed during a Text Session is the CENTROID, not the Tower / Sector (WP1) or actual Location of the Texter (WP2)Will Track if Texter moves to another Tower / SectorPSAP BoundaryTo PSAP
54 How Will It Work ? Course Routing (=WP0) BOUNCE BACK Text to Part 1 Why & HowHow Will It Work ?Course Routing (=WP0)Base on the location of the Sector Centroid >If the Centroid of the Sector is located outside the geographic area of the PSAP accepting Text to 9-1-1, texts from the ENTIRE Sector will receive the bounce back message(Or Route to Adjacent PSAP)BOUNCE BACKPSAP Boundary
55 How Will It Work ? PSAP Boundary NEW TERM HOR = Horizontal Uncertainty Text to Part 1 Why & HowHow Will It Work ?NEW TERMHOR = Horizontal UncertaintySimilar to COP, COF on WP2Centered on the CentroidExpressed in MetersT-Mobile DifferenceDue to their wireless location methods, at times will provide a HOR very close to WP2 accuracyPSAP BoundaryTo PSAP
56 How Will It Work ? Location Display Example (VZW) Text to Part 1 Why & HowHow Will It Work ?Location Display Example (VZW)Centroid of the SectorCentroid Location =HOR = 2,979Tower Site* =Actual Location* =* Not Actually Displayed
57 How Will It Work ? Location Display Example > T-MOBILE Text to Part 1 Why & HowHow Will It Work ?Location Display Example > T-MOBILECentroid of the Sector Prior to Refresh =HOR = 1,222Tower Site* =Actual Location* =* Not Actually Displayed
58 How Will It Work ? Location Display Example > T-MOBILE Text to Part 1 Why & HowHow Will It Work ?Location Display Example > T-MOBILELocation of the Texter AFTER Refresh =HOR = 31Tower Site* =Actual Location* =* Not Actually Displayed
59 What will the Public Know? Text to Part 1 Why & HowWhat will the Public Know?Public Announcement / Press ConferenceNENA Message9-1-1: Call if you can, Text if you can’tCitizens should be encouraged to text only when calling is not an optionStress first thing will need is location information and nature of the emergency.Text abbreviations or slang should never be used so that the intent of the dialogue can be as clear as possible.
60 Production Timeline Begin Investigation Process >> June 2014 Text to Part 1 Why & HowProduction TimelineBegin Investigation Process >> June 2014First Kickoff Call with VZW & TCS >> November 22, 2013Live Cutover with Verizon Wireless >> February 12th, 2014Testing and Training (Process Delays due to SNOW)Public (LIVE) Announcement >> April 17th, 2014Live Cutover with T-Mobile >> April 24th, 2014Live Cutover with AT&T >> July 14th, 2014Live Cutover with Sprint >> July 28th, 2014
61 Workload Since Cutover Text to Part 1 Why & HowWorkload Since Cutover
62 Allentown 9-1-1 SMS Text to 9-1-1 Project Questions / Comments Text to Part 1 Why & HowAllentown SMS Text to Project Questions / Comments