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© 2011 Avaya Inc. All rights reserved. Mobile Collaboration with Avaya one-X® UC Soft Clients Kyle Klassen, Brad Black.

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1 © 2011 Avaya Inc. All rights reserved. Mobile Collaboration with Avaya one-X® UC Soft Clients Kyle Klassen, Brad Black

2 © 2011 Avaya Inc. All rights reserved. 2 Legal Disclaimer The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Avaya and is intended solely for Avaya employees and members of the Avaya Connect or DevConnect programs. If you are not an Avaya employee or member of the Avaya Connect or DevConnect programs, you are not the intended recipient of this information and cannot participate in or listen to the presentation. Please delete or return any related material. Avaya will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you and your company. Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be made in the future.

3 © 2011 Avaya Inc. All rights reserved. 3 3 Messaging Application & Integration Services Voice/Video Teleservice Presence Services Session Management Management Subsystem TM Unified Communications Architecture View Conferencing & Collaboration Mobility Data Infrastructure Communications Infrastructure – Access Element GWs & SBCs Video Endpoints Avaya Clients 3 Applications & Services Core Communications Infrastructure Access CM - AE CS1K - AE CS21K - AE IPO - AE BCM - AE SCS - AE VSP 9000 G860 Aura SBC MoJo 1X-Comm MoJo 1x-Com Acme SBC Audio Codes System Manager UC Manager IPTCM AIM Session Manager Presence Server CM - FS AS5300 ACE AES Aura Messaging Meeting Exchange MAS 1X Clients ERS Switches WLAN 8100 Secure Routers ID Engines UCM Modular Mess. Call Pilot HMSR2 MCS 5100 Life Size

4 © 2011 Avaya Inc. All rights reserved. Agenda  Introduction – Collaboration Today  Mobility Market Overview  Solution Offers  Why Sell Avaya Mobility Solutions  Training Requirements and Recommendations  Additional Information & Resources 44 4

5 © 2011 Avaya Inc. All rights reserved. 55 Introduction Collaboration Today

6 © 2011 Avaya Inc. All rights reserved. Collaboration Today: Non-real time, ad hoc, labor intensive, ineffective… 6 …siloed, disjointed, location-centric, sequential and application specific.

7 © 2011 Avaya Inc. All rights reserved. Business Events Avaya’s Vision: Deliver effective Business Collaboration, bringing together the right people at the right time with the right information in an environment that drives business results Empowering each moment of collaboration Business Results

8 © 2011 Avaya Inc. All rights reserved. 88 Mobility Market Overview

9 © 2011 Avaya Inc. All rights reserved. Current Mobile Trends and Drivers  Expanding device options and changing smartphone landscape – Android – 50% of new sales (NA) – iPhone – Complete product – BlackBerry, Nokia – Today’s market share losers – Microsoft – In transition  Personal choice is quickly evolving from feature phones to Smartphones – Creating rapidly expanding app platform footprint – My Apps, Always-on, Always with me > carried into the enterprise – Users’ preferred and often most reliable means of communication  Traffic migrating off network? – Outside of enterprise UC framework – Higher cost, higher risk  Urgent need to tightly integrate mobile device w/ enterprise communications – Consistency of service, flexibility to chose device – Consistent user experience – Cost savings

10 © 2011 Avaya Inc. All rights reserved. Impacts on today’s Enterprise Communications Enterprise Communications Environment Enterprise Network Internet User complexity, high costs and loss of control Cellular Mobile Services Office identity and Mobile identity Office number and mobile number Office voice mail and mobile voice mail Enterprise low cost calling vs. Mobile high cost calling Enterprise presence vs. personal presence Corporate directory vs. Local contact lists Enterprise Unified Communications vs. cloud services/Social Networks Primary communication device Office/Portable communication Communication migration to mobiles

11 © 2011 Avaya Inc. All rights reserved. Avaya one-X ® Mobile Portfolio The Right Solution Based on Your Business Needs Mobile Clients Web Client Avaya one-X® Communicator (PC & MAC) Avaya one-X® Portal Avaya one-X® Deskphones Available Optional Video Avaya one-X® Mobile Desktop Clients

12 © 2011 Avaya Inc. All rights reserved. Increase Productivity Improve Customer Satisfaction Enhance IT Management  Accessibility  Real-time communications  Quick access to UC capabilities  Easy-to-use intuitive interface  Toll Avoidance  Voice messages delivered via data instead of the voice channel  Handoff to deskphone/PC client  Call back to mobile  Control of mobile calling  Multi-platform  Consolidated CDR  3 rd party recording of mobile calls  Business Continuity Mobility Solutions Drive Business Benefits  Minimize queues  Problem resolution  Faster response Reduce Mobile Costs

13 © 2011 Avaya Inc. All rights reserved. 13 Mobility Solution Offers

14 © 2011 Avaya Inc. All rights reserved. Tele- worker Road Warrior Campus Nomad Hot Desker Mobile Extension to PBX Extension to Cellular (Avaya Aura)● ♦♦ ● Mobile Extension (CS1000)● ♦♦ ● Fixed Mobile Convergence Avaya one-X® Mobile ♦ ●● Avaya Desktop Video Device w/ Avaya Flare® Experience♦ FMC w/3 rd PartyDual-mode, Cloud/enterprise federated, GSM gateway ♦♦ Mobile Applications Avaya one-X® Portal (Avaya Aura) ♦♦ ♦ Avaya one-X® Communicator (Avaya Aura, CS1000) ♦♦ Avaya one-X® Agent (Avaya Aura) ♦ Avaya one-X® Speech● ♦♦ Modular Messaging w/Speech-to-Text● ♦♦ Avaya ACE™ Mobile Cost Optimizer● ♦ ● Avaya ACE™ Hot Desking●● ♦ Avaya ACE™ Microsoft Communicator Add-in ♦♦♦♦ Meeting Exchange, Avaya Aura® Conferencing (TUI) ♦♦♦♦ Avaya Notification Solution ♦♦♦♦ Avaya Aura ® Communication Manager (Enterprise Mobility User, SIP Visiting User), Avaya Aura® Session Manager ●● ♦♦ Target Worker Segment► ♦ Primary ● Secondary Avaya’s Enterprise UC Mobility Portfolio Avaya Offer▼ 14 © 2010 Avaya Inc. All rights reserved.

15 © 2011 Avaya Inc. All rights reserved. Teleworker Road Warrior Campus Nomad Hot Desker Vertical Mobile Applications Mobile Device Checkout (Healthcare, Retail, Hospitality, Manufacturing) ♦ IP Softphone for Windows Mobile 6 (Retail) ♦ Mobile Devices VPN Phones ♦ IP Wireless Handsets (Wi-Fi, DECT) ♦ ● In-building Mobile Network WLAN 8100● ♦♦ Professional Services Wireless Site Survey● ♦ ● Business Communications Advisory Service ♦♦♦♦ Technical Advisory Service ♦♦♦♦ Global Support Services Design, Install, Deploy, Maintain ♦♦♦♦ Avaya’s Enterprise UC Mobility Portfolio (cont’d) Avaya Offer▼ Target Worker Segment► ♦ Primary ● Secondary 15 © 2010 Avaya Inc. All rights reserved. V4V4

16 © 2011 Avaya Inc. All rights reserved. What’s New: People-First Mobile Collaboration 16 Richer mobile collaboration and increased choice Avaya one-X ® Mobile 6.1 – Presence, Call intercept, Auto-answer of PBX call-back – New Android client, optimized touch UI for Blackberry Avaya one-X® Mobile SIP for iOS 1.0 – For iPhone, iPod Touch and iPad – Voice over WLAN, WiFi, Cellular Data (3G/4G) Lower TCO and acceleration of UC deployment Avaya one-X ® Client Enablement Services 6.1 – Unified Avaya Aura ® services for broad range of clients Richer Apple and Windows client choices Avaya one-X ® Communicator 6.1 (for Windows) – New platforms, Enhanced audio, Expanded features Avaya one-X ® Communicator for Mac OS 1.0 (SIP) – UC client with click to dial, enterprise directory integration

17 © 2011 Avaya Inc. All rights reserved. 17 Mobility Solution Offers: Avaya one-X® Client Enablement Services

18 © 2011 Avaya Inc. All rights reserved. People-Centric Mobility: Avaya one-X ® Client Enablement Services unified client services one-X® Communicator one-X® Mobile Server Avaya Aura ® Call logs Favorites/VIP lists Call screening Call routing Presence status Personalized message Visual Voic one-X® Mobile YesterdayToday one-X® Client Enablement Services Separate user data and services handling

19 © 2011 Avaya Inc. All rights reserved. 19 Support for CM & 6.x Avaya Aura® Presence 6.1 Avaya one-X ® Client Enablement Services 6.1 Avaya Aura® Session Manager 6.0+ Avaya Aura® Communication Manager (h.323) and 6.0.1(SIP) Avaya Aura® Messaging (optional) Avaya Aura® Conferencing (Optional) Avaya Aura® AES System Manger 6.1 One-X Mobile One-X Communicator SIP (Call Control, Media, IM/Presence) Enterprise LDAP SIP LDAP Exchange /outlook (Personal Contacts) Enterprise Contacts REST, XML (UC Features) Note: H.323 endpoints supported against CM SIP endpoints support require - CM SM 6.0+

20 © 2011 Avaya Inc. All rights reserved. 20 Installation via System Platform  Only supports System Platform installation  Two steps installation: System Platform first, then one-X CES template  A template is a configuration of applications running on System Platform  Simpler and easier to install, configure and manage Avaya Aura ® Applications System Platform one-X ® Client Enablement Services template

21 © 2011 Avaya Inc. All rights reserved. Avaya Common Server: Hardware Requirements 21 Hardware Requirements Minimum Specification Dell CPUTwo quad core 2.23 GHz or betterDual quad core 2.4 GHz Memory16 GB24 GB Hard Drive2 x 146 GB4 x 146 GB RAID 5 Network Card100Mbps/1Gbps Optical DriveDVD/CD Combination Operating System Requirements Installation of Red Hat Linux This must be a Default Installation - not a minimal installation (Cannot install SE Linux) Version of Red Hat ES Linux Red Hat Enterprise Linux ES release 5 (64 bit) updates covered by the posted policy. Latest updates will be supported

22 © 2011 Avaya Inc. All rights reserved. 22 Mobility Solution Offers: Avaya one-X® Mobile

23 © 2011 Avaya Inc. All rights reserved. Avaya one-X ® Mobile  Single Number Reach – Incoming calls to office ring on mobile (shows caller ID) – Can also ring up to 4 addt’l devices (eg. Home) – Filter calls to allow only VIPs  Single Identity – Outbound mobile calls are handled by enterprise call server – Receiving line shows office ID (hidden mobile number)  Low cost mobile communications – Enterprise routing and call back for toll avoidance  Single Voice Mail – Voice Mail notification via SMS – Visual Voice Mail – Enterprise Voic enforcement  Call handoff/management – Handoff w/ deskphone or one-X Communicator client – Call back to any phone – Centralized call logs/recording  Enterprise Unified Communications – Presence view and update – Search corporate directory and local contacts – Unified call logs and contacts across one-X endpoints 23 Integrates mobile smartphones with Aura UC Applications and Services

24 © 2011 Avaya Inc. All rights reserved. Avaya one-X® Mobile 6.1 Presence on the Road  Rapidly get to the best available person  View presence of enterprise contacts – In Favorites, VIPs and Call Logs  User status updated when on a call  Manual updates of status and personal message  Back-end federation via Presence Services

25 © 2011 Avaya Inc. All rights reserved. one-X ® Mobile 6.1 Client Support  Apple iPhone 3G, 3GS, 4  BlackBerry OS 5/6 – Bold 9650, 9700 – Curve 8520, 8900, 9300 – Perl 9105 – Touch models – Storm 2 (9550), Torch 9800  Symbian Enterprise devices – Converge client (can operate serverless w/ EC 500) – Nokia S60 3 rd Edition Feature Pack 1 (Nokia E51, E63, E66, E71, 6121) – Nokia S60 3 rd Edition Feature Pack 2 (Nokia E52, E55, E72, E75, 6220c)  Android 2.2+ – Samsung Galaxy S/S2 – HTC Evo – Motorola Droid X/2 – Dell Streak 5/ Venue  Not supported – Windows Mobile – Windows Phone 7 25

26 © 2011 Avaya Inc. All rights reserved. Installing one-X Mobile clients  Android client can be downloaded from Android Market or sent directly to the users via  Apple iPhone client is downloaded from AppStore  BlackBerry and Symbian Clients are an over the air (OTA) installation from the enterprise hosted one-X CES server – User logs into one-X CES server – Provides mobile number and SMS address – One-X CES sends SMS message with link to client 26

27 © 2011 Avaya Inc. All rights reserved. one-X ® Mobile 6.1 for BlackBerry  Redesigned User Interface  Support for latest BlackBerry Models – OS 5/6 – Touch models  Initiate one-X Mobile calls from any app – Native menu integration/dialing – Call Intercept (Green key dialing)  Improved User Experience – Auto-answer call backs  New one-X Mobile 6.1 features – Presence – Consolidated contacts/logs

28 © 2011 Avaya Inc. All rights reserved. Native Call Intercept for BlackBerry A mobile user selects a phone number included in a meeting notice of the BlackBerry calendar application A press of the green key initiates a call. Alternatively pressing the menu key presents an option to call the selected number using the native dialer. X Call Intercept and re- direct The native call intercept feature monitors the device for call requests and “intercepts” any call attempts on the mobile phone. This ensures all calls benefit from one-X Mobile call handling. Native Call (to mobile operator) Blocked

29 © 2011 Avaya Inc. All rights reserved. Avaya one-X ® Mobile 6.1 for Android  Fastest growing mobile platform – Support for Android 2.2+  Native dialer integration  Allows one-X Mobile to be configured as the default “Dialer” for any Android app  Supported Devices (Initial Release) – Samsung Galaxy S/S2 – Dell Streak/Venue – HTC EVO 4G – Motorola Droid X/2

30 © 2011 Avaya Inc. All rights reserved. 30 Receiving an Incoming call with one-X ® Mobile one-X user (DN 5000) has three devices: 1) An IP Phone 2) one-X Mobile equipped Smartphone 3) Home Phone PSTN One-X Client Enablement Services Internet Cellular Network (CDMA/GSM) One-X CES updates EC500 call routing for user’s primary extension (eg. DN 5000 ) one-X Mobile user creates/selects phone(s) to ring with primary extension and one-X Mobile client updates one-X CES using available mobile data connection (2G,3G, Wi-Fi) Aura Communication Manager 3 A call is originated to the Enterprise DN or DID of the one-X user (DN 5000) 2 Aura CM sends the call to the IP set for DN 5000 and the IP set begins to ring 1 4 EC 500 extends incoming call to mobile and any other number entered using one-X Mobile (eg. Home phone) Data Connection Single Number and Voic

31 © 2011 Avaya Inc. All rights reserved. one-X ® Mobile Inbound Calls Benefits vs. Direct Mobile Call Direct Cellular Call one-X ® Mobile Call Phone numberSeparate/private number revealedSingle number rings office, mobile and others Presence UpdateUser’s Enterprise Presence is not updated and may show user as “available” during call User’s Enterprise Presence is updated to show “unavailable on a call” Missed CallsGo to cellular voice mailGo to corporate voic > retrieved using visual voic feature Call LogSeparate logUnified with one-X Communicator Call Detail Recording Cellular provider call logs, sometimes at extra cost. Separate logs for office use. One CDR log for both office and mobile use ScreeningSeparate screening parameters (if available) Consistent VIP screening HandoffNo handoffOption to handoff to deskphone

32 © 2011 Avaya Inc. All rights reserved. 32 Originating a call with one-X ® Mobile PSTN one-X CES Internet Cellular Network (CDMA/GSM) Having established the user leg of the call, one-X CES signals Aura CM to bridge a 2 nd call to the real destination received in step (1). One-X CES acknowledges the call attempt one-X Mobile user would like to make a call to DN The mobile call attempt is sent from the one-X Mobile client to one-X CES over a secure data connection. Aura Communication Manager 6 The call arrives at the set of DN 4000 with the Enterprise CLID of the one-X Mobile user One-X CES signals the Aura CM to make a call to the call back number chosen by the one-X Mobile user. Data Connection to one-X CES DN Once the call from the Aura CM is answered at the call back destination, one-X CES initiates a 2 nd call to the real destination. Note: The call back number can be any phone number (e.g. a home phone, a temporary office phone, etc)

33 © 2011 Avaya Inc. All rights reserved. one-X ® Mobile Outbound Calling Benefits vs. Direct Mobile Call Direct Cellular Call one-X ® Mobile Call Mobile IdentityMobile phone # exposed – receiving party sees user’s mobile CLID Mobile phone # is hidden – receiving party sees user’s office CLID Presence UpdateUser’s Enterprise Presence is not updated and may show user as “available” during call User’s Enterprise Presence is updated to show “unavailable on a call” Toll chargesCellular long distance rates apply ($$)Least-cost routing of enterprise network bypasses long distance toll charges Roaming chargesFull-rate roaming charges apply for all calls ($$$) Least-cost roaming by converting the outbound call to an inbound call Call LogSeparate logUnified with one-X Communicator Call Detail Recording Cellular provider call logs, sometimes at extra cost. Separate logs for office use. One CDR log for both office and mobile use HandoffNo handoffOption to handoff to deskphone

34 Avaya one-X ® Mobile SIP for iOS 34  Single Number Reach – Incoming calls to office ring on mobile (shows caller ID) – Can be combined w/ EC500 to ring other devices  Single Identity – Outbound mobile calls are handled by enterprise call server – Receiving line shows office ID (hidden mobile number)  Low cost mobile communications – Enterprise routing for toll avoidance – “Free” Wi-Fi connectivity replaces cellular use  Single Voice Mail – Shares common enterprise voic box – Enterprise Voic enforcement (EC500)  Enterprise Communication Features – Search corporate directory and local contacts – Mid-call features – Call persistence – Bridged line appearance  Support – SES 5.2, SM 6.x – iOS 4+ VoIP over Wi-Fi, 3G/4G Networks without Cellular Service dependency

35 © 2011 Avaya Inc. All rights reserved. 35 Mobile Client Comparison

36 © 2011 Avaya Inc. All rights reserved. Mobility Solution Offers: Avaya one-X® Communicator

37 © 2011 Avaya Inc. All rights reserved. Avaya one-X® Communicator 6.1 for Communication Manager - Overview  Unified Communications Client  Provides enterprise users with simpler, more intuitive access to all their everyday communications tools  Streamline Personal Communications - Manage voice, video, voic , audio/video conferencing, directories, communication history, and initiate instant messaging and —all in one interface  Work from Anywhere, Never Miss an Important Call – Usage modes provide users options whether they're working in the office, from a temporary worksite, at home, or from anywhere they have internet access  Lower Ownership Costs – Support for both H.323 and SIP communication protocols helps organizations standardize on a single softphone client for their entire enterprise workforce

38 © 2011 Avaya Inc. All rights reserved. Avaya one-X® Communicator 6.1 Key New Features  Improved User Interface – Simplified Login – Intuitive Conferencing & Transfer – Audio Device Management – Quick Access to Common Settings – Dual Monitor Support – Simplified Contact Lists  Enhanced Audio Experience  Contacts and Call Logs Shared Across All Devices  Custom LDAP Search  UC Features for SIP and H.323 Users – IM/Presence Between SIP and H.323 users – Visual Voice Mail – Call History – Bridge Conferencing Visibility and Control – Ubiquitous Telephony Presence  Lower TCO  Simplified Installer  Enhanced Auto-Configuration  Settings Restrictions

39 © 2011 Avaya Inc. All rights reserved. Avaya Aura™ Core Avaya one-X® Communicator 6.1 Deployment Options – “Standalone” Does not require integration with Client Enablement Server Avaya Aura® Conferencing (Optional) Avaya Aura® AES System Manager 6.1 Avaya Aura® Presence 6.1 Avaya Aura® Session Manager 6.0 Avaya Aura® Communication Manager (h.323) and 6.x (SIP) Avaya Aura® Messaging (optional) H.323 or SIP

40 © 2011 Avaya Inc. All rights reserved. Avaya Aura™ Core Avaya one-X® Communicator 6.1 Deployment Options – “UC” Avaya Aura® Presence 6.1 Avaya Aura® AES System Manager 6.1 Avaya Aura® Conferencing (Optional) Avaya Aura® Session Manager 6.0 Avaya Aura® Communication Manager (h.323) and 6.x (SIP) Avaya Aura® Messaging (optional) H.323 or SIP Avaya one-X® Client Enablement Services 6.1 Microsoft Exchange (Personal Contacts) Microsoft AD or Enterprise LDAP (Enterprise Contacts) UC Configuration Enables: Visual Voice Mail Conference Controls Personal Status Synchronized Call Logs Call Block Controls Ring Other Phones Control

41 © 2011 Avaya Inc. All rights reserved. Avaya one-X® Communicator 6.1 Layout and Controls Message Waiting Indicator Message Waiting Indicator Inbox Dashboard - Messages - Calls - Contacts Inbox Dashboard - Messages - Calls - Contacts Window Controls - Help - Contextual Menu - Minimize Tool Bar - Close - System Tray Window Controls - Help - Contextual Menu - Minimize Tool Bar - Close - System Tray User Status - Available - Busy - Unavailable - Out of office - Offline (automatic or user selected) User Status - Available - Busy - Unavailable - Out of office - Offline (automatic or user selected) Action Bar - Search - Dial - Redial - Dial Pad - Conference Bridge Action Bar - Search - Dial - Redial - Dial Pad - Conference Bridge Channels / Quick Settings - Voice - - Instant Messaging - Video - Audio Devices Channels / Quick Settings - Voice - - Instant Messaging - Video - Audio Devices User defined Presence User defined Presence System Message Area System Message Area

42 © 2011 Avaya Inc. All rights reserved. 42 Avaya one-X® Communicator 6.1 Selectable Usage Modes for Audio Path Maintain enterprise identify for all inbound/outbound calls Other Phone Office/Home Office with Avaya Deskphone Desk Phone Computer Remote Location with any phone Any Location without phone Audio Call Control Audio / VoIP Call Control Audio Call Control

43 © 2011 Avaya Inc. All rights reserved. My Aggregated Presence Avaya one-X® Communicator 6.1 UC Feature - Presence (H.323 & SIP) Aggregated Presence Location System/ Personal Message My Location Channel State My Personal Message

44 © 2011 Avaya Inc. All rights reserved. Avaya one-X® Communicator 6.1 Desktop Integration  Microsoft Office Communicator 2007  Citrix Presentation Server 5 or higher  Web browser click-to-dial – Recognizes, highlights phone #’s – IE 6.0, 7.0, 8.0 and Firefox 3.5 and 3.6  Windows taskbar  Integration with Outlook and Lotus Notes contact for lookup  LDAP lookup

45 © 2011 Avaya Inc. All rights reserved. Avaya one-X® Communicator 6.1 Deployment IT Control & Management tools Improved auto configuration options Separate tool for IT organizations to create custom management configuration files Configuration files (xml) are created by the tool, which can be pushed to end-user’s PC Allows control for saving passwords Specify Dialing Rules Specify Server settings

46 © 2011 Avaya Inc. All rights reserved. Avaya one-X ® Communicator for CS 1000  Supported on CS 1000 R7.5  MS Windows PCs (including Windows 7)  CS 1000 SIP line functionality  Telephony and Mid-Call features (hold, transfer, etc.)  Local contact list  Call logs  Message waiting indicator (MWI)  Click-to-call from browsers (IE or Firefox)  Audio conferencing  Point-to-Point HD video (H.264)  Search/display corporate or personal directories  Busy State/Presence status updates

47 © 2011 Avaya Inc. All rights reserved. CS1000 R7.5 one-X Communicator - Deployment SIP for Voice & Video one-X Commu- nicator one-X Commu- nicator Corp. Dir. Corp. Dir. CS1000 R7.5 CS1000 R7.5 SLG PP SSGSSG SSGSSG LDAP for Directory Lookup XMPP for Presence XMPP for IM SMGR CS1000 SubM CS1000 SubM DB Presence Service (PS) Presence Service (PS) DB Sync DB SM DB SIP SIP Core TDM UNISTIM SIP TPS MGWMGW MGWMGW Legend: SMGR – Avaya Aura System Manager SubM – CS1000 Subscriber Manager integrated into SMGR DB – Avaya Aura System Management DB SM – Avaya Aura Session Manager PS – Avaya Aura Presence Service Legend: PP – CS1000 Presence Publisher SLG – CS1000 SIP Line Gateway SSG – CS1000 SIP Signalling Gateway TPS – CS1000 Terminal Proxy Server MGW – Media Gateway 47

48 © 2011 Avaya Inc. All rights reserved. Avaya one-X ® Communicator for Mac OS How does it Work?  Voice SIP soft phone with voice path via VoIP (using the computer for audio) or via an alternate phone such as home phone or mobile phone What is It?  Voice SIP soft phone built upon the Avaya one-X® platform designed specifically for Mac desktops and laptops operating in an Avaya Aura® SIP-enabled environment Why does it Matter?  Flexibility and Convenience: Native soft phone for Mac with Avaya Aura® environment  Cost Savings: Allow remote users to leverage enterprise dial plan  Transfer call  Conference call  Message waiting indicator  Speed dial, Redial  Speaker and microphone control  Call History  Contact Management  Corporate directory integration  Click-to-dial  Encoding supp ort

49 © 2011 Avaya Inc. All rights reserved. Avaya one-X® Communicator Feature Matrix

50 © 2011 Avaya Inc. All rights reserved. Packaging & Pricing

51 © 2011 Avaya Inc. All rights reserved. UC All Inclusive Bundle  Facilitates adoption and procurement of comprehensive suite of UC clients and applications  UC Application bundle for Avaya Aura® Communication Manager  Extension to Cellular  One-X Mobile  One-X Portal  One-X Communicator  Enterprise Edition customers receive UCAI as an entitlement  Standard Edition customers can add UCAI for $60/user  Avaya Presence is provided at no charge with Avaya Aura Standard or Enterprise License 51

52 © 2011 Avaya Inc. All rights reserved. Distribution of one-X Soft Client Software  Avaya one- X® license(s) must be purchased in order to use the clients – Purchases can be via UCAI or a la carte – Avaya one-X® Communicator for CS1000, Avaya one-X® Communicator for Mac OS, and Avaya one-X® Mobile SIP for iOS are only available a la carte and are not part of the UCAI bundle. – Orders are placed using standard mechanisms (e.g., ASD)  Avaya one-X® Communicator client software is available via download at support.avaya.com/downloads  Avaya one-X® Mobile client software is downloaded from Android Market, Apple App Store, or sent via or over-the-air (OTA) to the device 52

53 © 2011 Avaya Inc. All rights reserved. Avaya one-X ® Mobile Components NameDescriptionMaterial CodePrice Avaya one-X® Client Enablement Services – New/Add User Licenses With Avaya one-X® Client Enablement Services user licensing customers receive Avaya one-X® Mobile 6.1 clients for iPhone, Android, BlackBerry and Symbian. Licenses are available a la carte or as an entitlement with the Avaya Aura Enterprise Edition and the UC All Inclusive offer Via UC All Inclusive entitlement, or $100/user a la carte. Avaya one-X ®Client Enablement Services – Upgrade from one-X® Mobile 5.X Avaya one-X® Client Enablement Services user licensing is offered as an upgrade for existing Avaya one-X® Mobile 5.x licensed users $15/user a la carte. Avaya one-X ®Client Enablement Services Media/software DVD $30 Avaya Aura System Platform Media/software DVD Avaya one-X ®Client Enablement Services is offered as a template for Avaya Aura® System Platform $50 Avaya one-X® Mobile SIP for iOS – Software License Avaya one-X ® Mobile for iOS is designed for Apple iOS devices including iPhone, iPod touch, and iPad operating in an Avaya Aura ® SIP-enabled environment. This client is only available a la carte. It does not require Avaya ® one-X Client Enablement Services and is not included in the UC All Inclusive bundle $72 Included Software Optional Hardware NameDescriptionMaterial CodePrice Avaya one-X ®Client Enablement Services Hardware Server – Dell R610 Deployment of Avaya one-X® Client Enablement Services software requires the separate purchase of this hardware server. Alternatively, customers can choose to provide their own server hardware platform provided it meets minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services” $15,500 Avaya one- X ® Client Enablement Services Handset Server Hardware Platform Avaya one-X® Client Enablement Services includes a Handset Services Server component that can be installed co-resident with one-X CES on a single server, or separated from one-X CES on its own server. Customers can provide their own Handset Server hardware platform provided it meets the minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services” $7,400

54 © 2011 Avaya Inc. All rights reserved. Avaya one-X ® Communicator Components Included Software NameDescriptionMaterial CodePrice Avaya one-X® Communicator – New/Add User Licenses Avaya one-X® Communicator (for Windows) release 6.1 provides significant enhancements including a simplified and improved user interface, an enhanced audio experience, availability of UC features for both SIP and H.323 endpoints, and greater IT controls for installation and configuration. Licenses are available a la carte, as an entitlement with Avaya Aura Enterprise Edition and the UC All Inclusive offer (not including video calling feature) Via UC All Inclusive entitlement, or $72/user a la carte. Avaya one-X ®Communicator – Upgrade from one-X® Communicator 5.x/6.0 Avaya one-X® Communicator user licensing is offered as an upgrade for existing Avaya one-X® Communicator 5.x/6.0 licensed users $15/user a la carte. Avaya one-X® Communicator for Mac OS X – Software License Avaya one-X ® Communicator for Mac OS X is the latest offering built upon the Avaya one-X ® platform designed specifically for Mac desktops and laptops operating in an Avaya Aura ® SIP-enabled environment. This client is only available a la carte. It does not require Avaya ® one-X Client Enablement Services and is not included in the UC All Inclusive bundle $72

55 © 2011 Avaya Inc. All rights reserved. Avaya one-X ® Communicator Components Optional Software Optional Hardware NameDescriptionMaterial CodePrice Avaya one-X® Communicator – VIDEO – New/Add User Licenses Avaya one-X® Communicator video user licensing (for Windows) is an optional add-on. Licenses are available a la carte only $42 Avaya one-X ®Communicator – Upgrade from one-X® Communicator 6.0 Avaya one-X® Communicator video user licensing is (for Windows) is offered as an upgrade for existing Avaya one-X® Communicator 6.0 licensed users $9 Avaya one-X® Client Enablement Services – New/Add User Licenses Avaya one-X® Client Enablement Services provides optional UC features for Avaya one-X® Communicator (for Windows). Licenses are available a la carte or as an entitlement with the Avaya Aura Enterprise Edition and the UC All Inclusive offer Via UC All Inclusive entitlement, or $100/user a la carte. Avaya one-X ®Client Enablement Services – Upgrade from one-X® Mobile 5.X Avaya one-X® Client Enablement Services user licensing is offered as an upgrade for existing Avaya one-X® Mobile 5.x licensed users. Avaya one-X® Client Enablement Services provides optional UC features for Avaya one-X® Communicator (for Windows) $15/user a la carte. Avaya one-X ®Client Enablement Services Media/software DVD $30 Avaya Aura System Platform Media/software DVD Avaya one-X ®Client Enablement Services is offered as a template for Avaya Aura® System Platform $50 NameDescriptionMaterial CodePrice Avaya one-X ®Client Enablement Services Hardware Server – Dell R610 Deployment of Avaya one-X® Client Enablement Services software requires the separate purchase of this hardware server. Alternatively, customers can choose to provide their own server hardware platform provided it meets minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services” $15,500

56 © 2011 Avaya Inc. All rights reserved. Why Sell Avaya Mobility Solutions?

57 © 2011 Avaya Inc. All rights reserved. By Selling Avaya Mobility Solutions for Mobile Collaboration Customers Have…… Seamless access to Enterprise UC Access to rich UC services from Avaya Aura® Presence, enterprise directory, consolidated histories Choices, not being locked into a single vendor Broadest range of supported devices in the industry Smartphones, tablets, PCs, Macs Simple, intuitive, common user experience across all clients Choice of clients with consistent user experience On a smartphone to be mobile, on a PC or Mac for remote workers Increased productivity and cost savings Single Number/Single Identity/Single Voice mailbox Intelligent, Aggregated Presence Unified/Synchronized Contacts Visual Voic Persistent/Synchronized Call Logs Seamless Handoff Between Devices/Clients (bi-directional) 57

58 © 2011 Avaya Inc. All rights reserved. Mobile UC Business Case  Reduce Cellular usage when in-office – Seamless bi-directional handoff with deskphone lets users continue voice conversations without any cellular usage/minutes – Move Five 15min calls/month to deskphone = 5x15x$0.30/min = $22.50/month  Offload to landline; Reduce roaming charges – Take incoming mobile calls on “free” landline phones – Take Five 10 min call on your home phone = 5x10x$0.30/min = $15/month – Convert outbound mobile calling to inbound - travel globally without ever placing an international mobile call – 60 $5/min = $300 vs. 60 $3/min = $180. Cost savings = $120  Remove cellular LD charges – Mobile LD calling at local rates - remove high cost cellular LD by leveraging least cost routing of enterprise dial plan – 10x5min LD calls = $50 vs. $0  Replace corporate assets w/ personal devices (eg. iPhones) – Leverage "free" devices by enabling business communications through employees’ preferred personal phones  Leverage “Free Minute” offers (eg. “Fav 5”) – Move business calls into "free minute" portion of common mobile plans Cost saving opportunities 58

59 © 2011 Avaya Inc. All rights reserved. Mobile UC Business Case  Downgrade employee service plans and/or options – Fewer minutes used can lower service tier – Move from $69/month to $59/month = $10/month savings  Protect against Fraud – Apply office policies/restrictions for mobile use – Centralized CDR provides a consolidated view of office/mobile call activity – Easily distinguish between enterprise calls and personal calls on mobile billing  Use “Free” Wi-Fi – Move all call control, notifications, IM/Presence, directory search and other data traffic to Wi-Fi More cost saving opportunities 59

60 © 2011 Avaya Inc. All rights reserved. Partners Benefit From…. 60 Upgrade path for IP Softphone to one-X Communicator Upgrade path for one-X R5.2/6.0 Upgrade to Avaya Aura Core Up-Sell Opportunities Leverage UC capabilities used in office to sell clients (e.g. Presence Services) Integrate with broadening types of end devices found in the enterprise (Mac, iOS) Cross-Sell Opportunities Add Mobility Applications to UC solution sales Target new customers with Avaya Mobility Solutions Prepare customers for Avaya one-X evolution to Avaya Flare and integration with ACE Increased Revenue

61 © 2011 Avaya Inc. All rights reserved. Training Requirements and Resources

62 © 2011 Avaya Inc. All rights reserved. Training Requirements and Recommendations Recommended Learning Sessions Sell: ASC0266WEN – Selling Avaya one-X UC Soft Clients Design: 3U00044W – Designing Avaya one-X Soft Clients Authorizations Required Certifications All Avaya Partners who hold UC Sales Authorizations can sell Avaya Mobility Solutions A new ACSS for one-X Soft Clients is in development and is expected to be available in 4Q11

63 © 2011 Avaya Inc. All rights reserved. Take Action!  Educate yourself on Avaya Mobility Solutions  Position Avaya Mobility Solutions with all customers  Direct customers to the Mobility and End User Clients site where they can listen to a podcast of Nancy Maluso, Avaya VP and industry analyst Nick Lippis  Review and download the Avaya Mobility Solutions Sales Tools and Collateral including Marketing Brochures and Customer Presentations posted at: Avaya one-X ® Mobile Portal Page:  Collateral:  Avaya one-X Communicator Portal Page:  Collateral: 

64 © 2011 Avaya Inc. All rights reserved. For More Information: Product Management Contacts  Avaya one-X® Mobile – Kyle Klassen, ,  Avaya one-X® Mobile for SIP iOS – Rich LeGrand, ,  Avaya one-X® Communicator – Brad Black, ,  Avaya one-X® Communicator for Mac OS – Rich LeGrand,  Avaya one-X® Client Enablement Services – Praveen Mamnani, , 64

65 © 2011 Avaya Inc. All rights reserved. Thank You!


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