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Mobile Collaboration with Avaya one-X® UC Soft Clients

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1 Mobile Collaboration with Avaya one-X® UC Soft Clients
Kyle Klassen, Brad Black © 2011 Avaya Inc. All rights reserved.

2 Legal Disclaimer The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Avaya and is intended solely for Avaya employees and members of the Avaya Connect or DevConnect programs. If you are not an Avaya employee or member of the Avaya Connect or DevConnect programs, you are not the intended recipient of this information and cannot participate in or listen to the presentation. Please delete or return any related material. Avaya will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you and your company. Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be made in the future. 2 2010 Avaya Inc. All rights reserved.

3 Unified Communications Architecture View
Applications & Services Messaging Conferencing & Collaboration Mobility Aura Messaging HMSR2 Meeting Exchange 1X Clients Modular Mess. MAS Call Pilot MCS 5100 TM Application & Integration Services Management Subsystem Core Communications ACE AES System Manager Voice/Video Teleservice Presence Services UC Manager CM - FS AS5300 Presence Server IPTCM AIM Session Management Session Manager Infrastructure Communications Infrastructure – Access Element Data Infrastructure VSP 9000 ERS Switches WLAN 8100 CM - AE CS1K - AE CS21K - AE Secure Routers ID Engines UCM IPO - AE BCM - AE SCS - AE Access Avaya Clients GWs & SBCs Video Endpoints 9600 1600 1100 G860 Aura SBC MoJo 1X-Comm 1200 MoJo 1x-Com Audio Codes Acme SBC Life Size 3 3 2010 Avaya Inc. All rights reserved.

4 Nortel Corporate Presentation
Agenda Introduction – Collaboration Today Mobility Market Overview Solution Offers Why Sell Avaya Mobility Solutions Training Requirements and Recommendations Additional Information & Resources 4 4 © 2004 Nortel 4

5 Introduction Collaboration Today 5
© 2011 Avaya Inc. All rights reserved.

6 Collaboration Today: Non-real time, ad hoc, labor intensive, ineffective…
…siloed, disjointed, location-centric, sequential and application specific.

7 Empowering each moment of collaboration
Avaya’s Vision: Deliver effective Business Collaboration, bringing together the right people at the right time with the right information in an environment that drives business results Empowering each moment of collaboration Business Results Business Events

8 Mobility Market Overview 8 © 2011 Avaya Inc. All rights reserved.

9 Current Mobile Trends and Drivers
Expanding device options and changing smartphone landscape Android – 50% of new sales (NA) iPhone – Complete product BlackBerry, Nokia – Today’s market share losers Microsoft – In transition Personal choice is quickly evolving from feature phones to Smartphones Creating rapidly expanding app platform footprint My Apps, Always-on, Always with me > carried into the enterprise Users’ preferred and often most reliable means of communication Traffic migrating off network? Outside of enterprise UC framework Higher cost, higher risk Urgent need to tightly integrate mobile device w/ enterprise communications Consistency of service, flexibility to chose device Consistent user experience Cost savings Mobility helps address the key business needs Within mobile space these are trends that are impacting business adoption and solutions in this space SEGMENTATION: trend is smartphones for everyone instead of corporate elite/corp provisioned, so IT needs to support & balance w/corporate needs => opportunities & challenges PLATFORMS: mobile devices no longer constrained in the way they were (from low power, low computing, small screens) => mini-computing platforms -> opps/challenges DEMAND TO INTEGRATED: these devices of choice BROADBAND: + mobile platforms =>” perfect storm”, getting parity on mobile device **** PAUSE FOR FEEDBACK … Is this consistent w/what you see? ****

10 Impacts on today’s Enterprise Communications
Enterprise Communications Environment Mobile Services Cellular Enterprise Network Internet Office/Portable communication Primary communication device Communication migration to mobiles Office identity and Mobile identity Office number and mobile number Office voice mail and mobile voice mail Enterprise low cost calling vs. Mobile high cost calling Enterprise presence vs. personal presence Corporate directory vs. Local contact lists Enterprise Unified Communications vs. cloud services/Social Networks User complexity, high costs and loss of control

11 Avaya one-X® Communicator (PC & MAC) Avaya one-X® Deskphones
Avaya one-X® Mobile Portfolio The Right Solution Based on Your Business Needs Mobile Clients Desktop Clients Avaya one-X® Mobile Web Client Avaya one-X® Communicator (PC & MAC) Avaya one-X® Portal Available Optional Video Avaya one-X® Deskphones 11

12 Mobility Solutions Drive Business Benefits
Increase Productivity Improve Customer Satisfaction Accessibility Real-time communications Quick access to UC capabilities Easy-to-use intuitive interface Minimize queues Problem resolution Faster response Enhance IT Management Reduce Mobile Costs Control of mobile calling Multi-platform Consolidated CDR 3rd party recording of mobile calls Business Continuity Toll Avoidance Voice messages delivered via data instead of the voice channel Handoff to deskphone/PC client Call back to mobile

13 Mobility Solution Offers
13 © 2011 Avaya Inc. All rights reserved.

14 Avaya’s Enterprise UC Mobility Portfolio
Target Worker Segment► ♦ Primary ● Secondary Tele-worker Road Warrior Campus Nomad Hot Desker Mobile Extension to PBX Extension to Cellular (Avaya Aura) Mobile Extension (CS1000) Fixed Mobile Convergence Avaya one-X® Mobile Avaya Desktop Video Device w/ Avaya Flare® Experience FMC w/3rd Party Dual-mode, Cloud/enterprise federated, GSM gateway Mobile Applications Avaya one-X® Portal (Avaya Aura) Avaya one-X® Communicator (Avaya Aura, CS1000) Avaya one-X® Agent (Avaya Aura) Avaya one-X® Speech Modular Messaging w/Speech-to-Text Avaya ACE™ Mobile Cost Optimizer Avaya ACE™ Hot Desking Avaya ACE™ Microsoft Communicator Add-in Meeting Exchange, Avaya Aura® Conferencing (TUI) Avaya Notification Solution Avaya Aura ® Communication Manager (Enterprise Mobility User, SIP Visiting User), Avaya Aura® Session Manager Avaya Offer▼ Flare is new Avaya Aura Messaging is new and supports Find Me/Follow Me, and Notification thru , out dialing reminders, SMS Added support for CS1K to 1xMobile and 1xCommunicator © 2010 Avaya Inc. All rights reserved.

15 Avaya’s Enterprise UC Mobility Portfolio (cont’d)
Target Worker Segment► ♦ Primary ● Secondary Teleworker Road Warrior Campus Nomad Hot Desker Vertical Mobile Applications Mobile Device Checkout (Healthcare, Retail, Hospitality, Manufacturing) IP Softphone for Windows Mobile 6 (Retail) Mobile Devices VPN Phones IP Wireless Handsets (Wi-Fi, DECT) In-building Mobile Network WLAN 8100 Professional Services Wireless Site Survey Business Communications Advisory Service Technical Advisory Service Global Support Services Design, Install, Deploy, Maintain Avaya Offer▼ V4 © 2010 Avaya Inc. All rights reserved.

16 What’s New: People-First Mobile Collaboration
Richer mobile collaboration and increased choice Avaya one-X® Mobile 6.1 Presence, Call intercept, Auto-answer of PBX call-back New Android client , optimized touch UI for Blackberry Avaya one-X® Mobile SIP for iOS 1.0 For iPhone, iPod Touch and iPad Voice over WLAN, WiFi, Cellular Data (3G/4G) Richer Apple and Windows client choices Avaya one-X® Communicator 6.1 (for Windows) New platforms, Enhanced audio, Expanded features Avaya one-X® Communicator for Mac OS 1.0 (SIP) UC client with click to dial, enterprise directory integration Initial look at new mobility offers … more to come Lower TCO and acceleration of UC deployment Avaya one-X® Client Enablement Services 6.1 Unified Avaya Aura® services for broad range of clients 16 © 2011 Avaya Inc. All rights reserved.

17 Mobility Solution Offers:
Avaya one-X® Client Enablement Services 17 © 2011 Avaya Inc. All rights reserved.

18 People-Centric Mobility: Avaya one-X ® Client Enablement Services
Separate user data and services handling unified client services one-X® Mobile Call logs Favorites/VIP lists Call screening Call routing Presence status Personalized message Visual Voic one-X® Communicator CES delivers on our vision for people-centric communications Business users rely on two primary devices for communications: 1) PC and 2) Mobile, and the one-X client portfolio has provided users with flexibility to chose their preferred device to access services. However, even with a common UX and services, before CES, users still had to manage segretated user data. For example, if I created a favorites list on 1XC, I’d have to remember to re-create it on my Mobile client. The reality is that these two contact lists were always different resulting in a disintegrated UX. Another example is call logs – with more and more of calls happening on mobiles, I want to be sure that I can see all this activity on my PC client. But without a means to unify this data - the result is that I still had essentially two profiles – my PC profile and my Mobile. One-X CES solves this issue, by providing a single network-based platform from which to share data for a user’s single profile. Deploying one-X CES into an Aura network, not only enables one-X Mobile 6.1 clients, but also provides common services and shared user data whether using one-X Mobile or one-X Communicator - moving the emphasis from which device or application is used, to simply the person who’s accessing Aura services. The benefits are common services no matter which client I’m using: Visual Voice Mail Favorites list one-X® Client Enablement Services one-X® Mobile Server Avaya Aura® Avaya Aura® Yesterday Today 18

19 Avaya one-X® Client Enablement Services 6.1
Support for CM & 6.x Avaya Aura® AES Avaya Aura® Conferencing (Optional) Avaya Aura® Presence 6.1 Avaya one-X® Client Enablement Services 6.1 Avaya Aura® Session Manager 6.0+ Communication Manager 5.2.1 (h.323) and 6.0.1(SIP) Avaya Aura® Messaging (optional) System Manger 6.1 SIP (Call Control, Media, IM/Presence) SIP Enterprise LDAP Exchange /outlook (Personal Contacts) REST, XML (UC Features) LDAP Enterprise Contacts Note: H.323 endpoints supported against CM SIP endpoints support require - CM - SM 6.0+ One-X Communicator One-X Mobile 19

20 Installation via System Platform
Only supports System Platform installation Two steps installation: System Platform first, then one-X CES template A template is a configuration of applications running on System Platform Simpler and easier to install, configure and manage one-X ® Client Enablement Services template Avaya Aura ® Applications step 2 System Platform step 1 20 20

21 Avaya Common Server: Hardware Requirements
Minimum Specification  Dell CPU Two quad core 2.23 GHz or better Dual quad core 2.4 GHz Memory 16 GB 24 GB Hard Drive 2 x 146 GB 4 x 146 GB RAID 5 Network Card 100Mbps/1Gbps Optical Drive DVD/CD Combination Operating System Requirements Installation of Red Hat Linux This must be a Default Installation - not a minimal installation (Cannot install SE Linux) Version of Red Hat ES Linux Red Hat Enterprise Linux ES release 5 (64 bit) updates covered by the posted policy.  Latest updates will be supported 21 21

22 Mobility Solution Offers:
Avaya one-X® Mobile 22 © 2011 Avaya Inc. All rights reserved.

23 Avaya one-X® Mobile Integrates mobile smartphones with Aura UC Applications and Services Single Number Reach Incoming calls to office ring on mobile (shows caller ID) Can also ring up to 4 addt’l devices (eg. Home) Filter calls to allow only VIPs Single Identity Outbound mobile calls are handled by enterprise call server Receiving line shows office ID (hidden mobile number) Low cost mobile communications Enterprise routing and call back for toll avoidance Single Voice Mail Voice Mail notification via SMS Visual Voice Mail Enterprise Voic enforcement Call handoff/management Handoff w/ deskphone or one-X Communicator client Call back to any phone Centralized call logs/recording Enterprise Unified Communications Presence view and update Search corporate directory and local contacts Unified call logs and contacts across one-X endpoints 23 23

24 Avaya one-X® Mobile 6.1 Presence on the Road
Rapidly get to the best available person View presence of enterprise contacts In Favorites, VIPs and Call Logs User status updated when on a call Manual updates of status and personal message Back-end federation via Presence Services

25 one-X ® Mobile 6.1 Client Support
Apple iPhone 3G, 3GS, 4 BlackBerry OS 5/6 Bold 9650, 9700 Curve 8520, 8900, 9300 Perl 9105 Touch models – Storm 2 (9550), Torch 9800 Symbian Enterprise devices Converge client (can operate serverless w/ EC 500) Nokia S60 3rd Edition Feature Pack 1 (Nokia E51, E63, E66, E71, 6121) Nokia S60 3rd Edition Feature Pack 2 (Nokia E52, E55, E72, E75, 6220c) Android 2.2+ Samsung Galaxy S/S2 HTC Evo Motorola Droid X/2 Dell Streak 5/ Venue Not supported Windows Mobile Windows Phone 7 25

26 Installing one-X Mobile clients
Android client can be downloaded from Android Market or sent directly to the users via Apple iPhone client is downloaded from AppStore BlackBerry and Symbian Clients are an over the air (OTA) installation from the enterprise hosted one-X CES server User logs into one-X CES server Provides mobile number and SMS address One-X CES sends SMS message with link to client

27 one-X® Mobile 6.1 for BlackBerry
Redesigned User Interface Support for latest BlackBerry Models OS 5/6 Touch models Initiate one-X Mobile calls from any app Native menu integration/dialing Call Intercept (Green key dialing) Improved User Experience Auto-answer call backs New one-X Mobile 6.1 features Presence Consolidated contacts/logs

28 Native Call Intercept for BlackBerry
Native Call (to mobile operator) Blocked X Call Intercept and re-direct A mobile user selects a phone number included in a meeting notice of the BlackBerry calendar application A press of the green key initiates a call. Alternatively pressing the menu key presents an option to call the selected number using the native dialer. The native call intercept feature monitors the device for call requests and “intercepts” any call attempts on the mobile phone. This ensures all calls benefit from one-X Mobile call handling.

29 Avaya one-X ® Mobile 6.1 for Android
Fastest growing mobile platform Support for Android 2.2+ Native dialer integration Allows one-X Mobile to be configured as the default “Dialer” for any Android app Supported Devices (Initial Release) Samsung Galaxy S/S2 Dell Streak/Venue HTC EVO 4G Motorola Droid X/2

30 Receiving an Incoming call with one-X® Mobile
2 One-X CES updates EC500 call routing for user’s primary extension (eg. DN 5000 ) Aura Communication Manager One-X Client Enablement Services 3 A call is originated to the Enterprise DN or DID of the one-X user (DN 5000) 4 EC 500 extends incoming call to mobile and any other number entered using one-X Mobile (eg. Home phone) Aura CM sends the call to the IP set for DN 5000 and the IP set begins to ring PSTN Internet Cellular Network (CDMA/GSM) Cellular Network (CDMA/GSM) Data Connection one-X user (DN 5000) has three devices: 1) An IP Phone 2) one-X Mobile equipped Smartphone 3) Home Phone 1 one-X Mobile user creates/selects phone(s) to ring with primary extension and one-X Mobile client updates one-X CES using available mobile data connection (2G,3G, Wi-Fi) Single Number and Voic

31 one-X® Mobile Inbound Calls
Benefits vs. Direct Mobile Call Direct Cellular Call one-X® Mobile Call Phone number Separate/private number revealed Single number rings office, mobile and others Presence Update User’s Enterprise Presence is not updated and may show user as “available” during call User’s Enterprise Presence is updated to show “unavailable on a call” Missed Calls Go to cellular voice mail Go to corporate voic > retrieved using visual voic feature Call Log Separate log Unified with one-X Communicator Call Detail Recording Cellular provider call logs, sometimes at extra cost. Separate logs for office use. One CDR log for both office and mobile use Screening Separate screening parameters (if available) Consistent VIP screening Handoff No handoff Option to handoff to deskphone

32 Originating a call with one-X® Mobile
5 Having established the user leg of the call, one-X CES signals Aura CM to bridge a 2nd call to the real destination received in step (1). 3 Aura Communication Manager One-X CES signals the Aura CM to make a call to the call back number chosen by the one-X Mobile user. one-X CES DN 4000 6 The call arrives at the set of DN 4000 with the Enterprise CLID of the one-X Mobile user. PSTN Note: The call back number can be any phone number (e.g. a home phone, a temporary office phone, etc) Internet One-X CES acknowledges the call attempt Cellular Network (CDMA/GSM) Cellular Network (CDMA/GSM) 2 Data Connection to one-X CES Once the call from the Aura CM is answered at the call back destination, one-X CES initiates a 2nd call to the real destination. 4 1 one-X Mobile user would like to make a call to DN The mobile call attempt is sent from the one-X Mobile client to one-X CES over a secure data connection.

33 one-X® Mobile Outbound Calling
Benefits vs. Direct Mobile Call Direct Cellular Call one-X® Mobile Call Mobile Identity Mobile phone # exposed – receiving party sees user’s mobile CLID Mobile phone # is hidden – receiving party sees user’s office CLID Presence Update User’s Enterprise Presence is not updated and may show user as “available” during call User’s Enterprise Presence is updated to show “unavailable on a call” Toll charges Cellular long distance rates apply ($$) Least-cost routing of enterprise network bypasses long distance toll charges Roaming charges Full-rate roaming charges apply for all calls ($$$) Least-cost roaming by converting the outbound call to an inbound call Call Log Separate log Unified with one-X Communicator Call Detail Recording Cellular provider call logs, sometimes at extra cost. Separate logs for office use. One CDR log for both office and mobile use Handoff No handoff Option to handoff to deskphone

34 Avaya one-X® Mobile SIP for iOS
VoIP over Wi-Fi, 3G/4G Networks without Cellular Service dependency Single Number Reach Incoming calls to office ring on mobile (shows caller ID) Can be combined w/ EC500 to ring other devices Single Identity Outbound mobile calls are handled by enterprise call server Receiving line shows office ID (hidden mobile number) Low cost mobile communications Enterprise routing for toll avoidance “Free” Wi-Fi connectivity replaces cellular use Single Voice Mail Shares common enterprise voic box Enterprise Voic enforcement (EC500) Enterprise Communication Features Search corporate directory and local contacts Mid-call features Call persistence Bridged line appearance Support SES 5.2, SM 6.x iOS 4+ one-X Mobile SIP for iOS – current feature set, but may have minor changes UC features not available in this release such as visual voic , presence, IM, etc Features: SIP endpoint, Interop Tested with CM 5.1/SES5.2 and CM6/SM6 over Wi-Fi and 3G Cellular networks Runs on IOS 4 or later devices only: iPhone, iPod and iPad Dial plan integration and PSTN Access Call Persistence – user can navigate to and user other applications while on a call. Audible/Visual alerting of Incoming Call even when in another application Basic Calling Features: Make/End Call, Hold/Unhold, Mute/Unmute Transfer – Direct / Consultative Conference – Direct/ Consultative 3 Line Appearances Message waiting indicator Speed Dial, Redial - The user can add numbers to or delete numbers from the speed dial list. The user can Redial last number dialed, also dial pad for DTMF such as when joining a conference Keypad for DTMF dialogs. Call History (see incoming and outgoing calls) Contact Management (iPhone Contact Integration) – ability to see contacts from iPhone contacts Voice over WiFi – this has been a key feature for many customers to have the ability to communication Enable data devices such as iPad and iPod touch Encoding support – compliant with common voice and coding schemes – supports different kinds of voice encoding including G711, G729 and G722 voice encoding. Speaker & Microphone control. User Preferences – Emergency Number, Dialing rules, account, audio, etc. Directory integration with Active Directory/LDAP directories Supports “road warrior” mode only (Telecommuter mode not supported) Internationalization supported, but only US English delivered in Rel 1 App is distributed through the Apple iTunes App Store 34 34

35 Mobile Client Comparison

36 Mobility Solution Offers:
Avaya one-X® Communicator © 2011 Avaya Inc. All rights reserved.

37 Avaya one-X® Communicator 6.1 for Communication Manager - Overview
Unified Communications Client Provides enterprise users with simpler, more intuitive access to all their everyday communications tools Streamline Personal Communications - Manage voice, video, voic , audio/video conferencing, directories, communication history, and initiate instant messaging and —all in one interface Work from Anywhere, Never Miss an Important Call – Usage modes provide users options whether they're working in the office, from a temporary worksite, at home, or from anywhere they have internet access Lower Ownership Costs – Support for both H.323 and SIP communication protocols helps organizations standardize on a single softphone client for their entire enterprise workforce Avaya one-X® Communicator is next generation softphone client for Avaya Unified Communications that provides end users access to communications capabilities through a standalone client or as an integrated part of desktop productivity tools such as Microsoft® Office Communicator and Citrix Presentation Server. Provides powerful set of features in a clean, intuitive interface for Vista and XP users. Features such as intelligent presence, video, visual voic , visual audio/video conferencing, click-to-dial and click-to-join, as well as access to corporate directories and call logs improve workforce productivity across your enterprise. Improves productivity at the desktop by driving more frequent and more intense interactions between and among employees and customers by making it very easy to "click-to-communicate“. Provides an easy way to enable workers to work from virtually any location. Encourages end-user adoption of advanced communications features. 37

38 Avaya one-X® Communicator 6.1 Key New Features
Improved User Interface Simplified Login Intuitive Conferencing & Transfer Audio Device Management Quick Access to Common Settings Dual Monitor Support Simplified Contact Lists Enhanced Audio Experience Contacts and Call Logs Shared Across All Devices Custom LDAP Search UC Features for SIP and H.323 Users IM/Presence Between SIP and H.323 users Visual Voice Mail Call History Bridge Conferencing Visibility and Control Ubiquitous Telephony Presence Lower TCO Simplified Installer Enhanced Auto-Configuration Settings Restrictions

39 Avaya one-X® Communicator 6.1 Deployment Options – “Standalone”
Does not require integration with Client Enablement Server Avaya Aura™ Core Avaya Aura® AES Avaya Aura® Conferencing (Optional) Avaya Aura® Messaging (optional) Avaya Aura® Presence 6.1 System Manager 6.1 Avaya Aura® Communication Manager 5.2.1 (h.323) and 6.x (SIP) Avaya Aura® Session Manager 6.0 H.323 or SIP

40 Avaya one-X® Communicator 6.1 Deployment Options – “UC”
Avaya Aura™ Core Avaya Aura® AES Avaya Aura® Presence 6.1 Avaya Aura® Messaging (optional) Avaya Aura® Conferencing (Optional) System Manager 6.1 Avaya Aura® Communication Manager 5.2.1 (h.323) and 6.x (SIP) Avaya Aura® Session Manager 6.0 H.323 or SIP Microsoft AD or Enterprise LDAP (Enterprise Contacts) Avaya one-X® Client Enablement Services 6.1 Microsoft Exchange (Personal Contacts) UC Configuration Enables: Visual Voice Mail Conference Controls Personal Status Synchronized Call Logs Call Block Controls Ring Other Phones Control

41 Avaya one-X® Communicator 6.1 Layout and Controls
Window Controls - Help - Contextual Menu - Minimize Tool Bar - Close - System Tray Inbox Dashboard - Messages - Calls - Contacts User defined Presence System Message Area Message Waiting Indicator User Status - Available - Busy - Unavailable - Out of office - Offline (automatic or user selected) Context sensitive menus and contacts Inbox dashboard Window controls Communications options status – phone, , IM, video – available, conditional, unavailable Each Channel Icon provides access to a “Quick Settings Drawer” Action Bar - Search - Dial Redial Dial Pad Conference Bridge Channels / Quick Settings - Voice - Instant Messaging Video Audio Devices 41

42 Avaya one-X® Communicator 6.1 Selectable Usage Modes for Audio Path
Computer Desk Phone Other Phone Audio Call Control Audio Call Control Call Control Audio / VoIP To allow business workers to conduct business from many different locations, Avaya one-X Communicator offers the following usage modes: This Computer For use when a phone is not available, or calls are cost prohibitive Place, receive, and control calls exclusively through the GUI Voice-path is through headset or speakers/mic. attached to computer Desk Phone For use in the office, or home offices equipped with an Avaya desk phone Place, receive, and control calls through either the GUI or desk phone Voice-path is through the desk phone handset, speaker or headset Other Phone Remote workers without an Avaya desk phone Voice path is through an off-PBX device such as a mobile or home phone Any Location without phone Office/Home Office with Avaya Deskphone Remote Location with any phone Maintain enterprise identify for all inbound/outbound calls © 2011 Avaya Inc. All rights reserved.

43 Avaya one-X® Communicator 6.1 UC Feature - Presence (H.323 & SIP)
My Aggregated Presence My Location My Personal Message Aggregated Presence Location Presence is a key enabler of getting to the right person at the right time using the right medium. Presence helps employees spread across branches, remote locations, and teleworkers connect with one another more easily Combining more forms of presence increases the accuracy of understanding one’s availability, willingness, and capability of communicating. In a dash board type manner, one can see the status of various communication channels for an individual. One can see the likelihood of reaching an associate by phone, IM, or video, or how responsive they are likely to be to . Aggregated presence is supplied by the Avaya Intelligent Presence Server (IPS). In the first release it combines telephony presence from Avaya Communication Manager with Instant Messaging Presence from Microsoft Office Communicator. Subsequent releases of IPS will provide and combine more sources of presence such as Microsoft Exchange (Calendar), IBM Lotus Sametime (IM) and Domino (Calendar), and other forms of presence. “On a Call” will be indicated if the user is on their desk phone, one-X Communicator, one-X Portal, IP Softphone, one-X Desktop, VPNremote Phone, an inbound call redirected via Extension to Cellular, an outbound call initiated via one-X Mobile. Status may show: Available, Busy, Unavailable, Out of Office, or Offline. Work Mode information is passed along indicating whether an individual is working in the office, at home, is mobile, or is traveling. System generated messages such as “Away”, “On a Call”, “In a Conference”, “Hosting a Conference”, “In a Meeting”, “Out of Office” A brief text note can be used to advise associates of one’s status or current priorities. Includes Avaya Communication Manager and SES Powered by Avaya Intelligent Presence Server through Avaya one-X™ Portal System/ Personal Message Channel State 43

44 Avaya one-X® Communicator 6.1 Desktop Integration
Microsoft Office Communicator 2007 Citrix Presentation Server 5 or higher Web browser click-to-dial Recognizes, highlights phone #’s IE 6.0, 7.0, 8.0 and Firefox 3.5 and 3.6 Windows taskbar Integration with Outlook and Lotus Notes contact for lookup LDAP lookup Access core communication and desktop productivity tools from one place: telephony with advanced feature set, video, visual voice mail, visual audio conferencing control, launch to and instant messaging, communication history Avaya one-X Communicator provides a tab within the Microsoft Office Communicator interface with direct access to advanced telephony capabilities including: Extension to Cellular, Record on Messaging, Transfer to Messaging, Consult, Whisper Paging, Call Park, Call Pickup, and many more. AES 4.1 is required to integrate to OCS 2007 to provide click-to-call and integrated presence. one-X Communicator extends these services by providing access to advanced telephony features. Note that while Microsoft provided an API in LCS 2005 to support PBX conferencing, they removed API for OCS The Avaya tab provides basic conferencing capabilities. Note that there is no “tab” or “plug-in” at this time for IBM Lotus Sametime – planned for upcoming release - equivalent to clicking on a “mail to” application … launches designated client with message already addressed. IM - initiating IM session will launch will shift control to Office Communicator client into a conversation window of designated contact. Embedded IM via SIP is planned 44

45 Avaya one-X® Communicator 6.1 Deployment
IT Control & Management tools Improved auto configuration options Separate tool for IT organizations to create custom management configuration files Configuration files (xml) are created by the tool, which can be pushed to end-user’s PC Allows control for saving passwords Specify Dialing Rules Specify Server settings User Interface Control Tools 45

46 Avaya one-X® Communicator for CS 1000
Supported on CS 1000 R7.5 MS Windows PCs (including Windows 7) CS 1000 SIP line functionality Telephony and Mid-Call features (hold, transfer, etc.) Local contact list Call logs Message waiting indicator (MWI) Click-to-call from browsers (IE or Firefox) Audio conferencing Point-to-Point HD video (H.264) Search/display corporate or personal directories Busy State/Presence status updates 46

47 CS1000 R7.5 one-X Communicator - Deployment
Presence Service (PS) SMGR SM SIP Core DB CS1000 SubM DB DB DB Sync SIP XMPP for Presence XMPP for IM CS1000 R7.5 M G W S S G TPS SLG PP TDM Corp. Dir. UNISTIM SIP SIP for Voice & Video LDAP for Directory Lookup Legend: SMGR – Avaya Aura System Manager SubM – CS1000 Subscriber Manager integrated into SMGR DB – Avaya Aura System Management DB SM – Avaya Aura Session Manager PS – Avaya Aura Presence Service Legend: PP – CS1000 Presence Publisher SLG – CS1000 SIP Line Gateway SSG – CS1000 SIP Signalling Gateway TPS – CS1000 Terminal Proxy Server MGW – Media Gateway one-X Commu- nicator

48 Avaya one-X® Communicator for Mac OS
What is It? Voice SIP soft phone built upon the Avaya one-X® platform designed specifically for Mac desktops and laptops operating in an Avaya Aura® SIP-enabled environment Why does it Matter? Flexibility and Convenience: Native soft phone for Mac with Avaya Aura® environment Cost Savings: Allow remote users to leverage enterprise dial plan Transfer call Conference call Message waiting indicator Speed dial, Redial Speaker and microphone control Call History Contact Management Corporate directory integration Click-to-dial Encoding support Avaya one-X® Communicator for Mac OS X is the latest offering built upon the Avaya one-X® platform designed specifically for Mac desktops and laptops operating in an Avaya Aura® SIP-enabled environment. Users of Apple devices can make better use of their desktop. Flexible modes of operation enable the user to select a voice path via VoIP (using the computer for audio) or via an alternate voice path such as home phone or mobile phone. Regardless of mode selected, complete call control is achieved on the Mac. The Avaya one-X® Communicator for Mac OS X appears as a SIP end point in the Avaya Aura® environment. Call control capabilities include: Make/end call, hold/retrieve from hold, mute/un-mute, conference call, message waiting indicator, speed dial and redial, call log, contact list integration (local to the Mac), corporate directory integration, and click-to-dial. User benefits of convenience, flexibility, productivity, and cost savings can be realized. Convenience. End users can use one full-featured desktop or handheld device for most of their communications needs. Compliments their communication devices by allowing customer to natively take advantage of desktop device, but when choose to can go mobile but still be a part of enterprise community. Flexibility. Rich communications activities can take place from a Mac desktop or laptop via VoIP direct from the device, or a desktop or mobile device (user chooses audio path). Additionally, provides an opportunity for associates to work from anywhere as convenient, improving employee moral by giving them the flexibility they need. Productivity. Ability to do more with more devices and be just as productive no matter the device. The intuitive user interface makes it simple to be available for rapid client response reducing missed opportunities and giving the ability to engage from virtually anywhere. Cost savings. Flexibility enables execution (or creation) of a business continuity plan, streamlines real estate requirements by enabling remote work. Remote work potential also extends the potential workforce available by extending beyond the local geography. How does it Work? Voice SIP soft phone with voice path via VoIP (using the computer for audio) or via an alternate phone such as home phone or mobile phone 2010 Avaya Inc. All rights reserved. 2010 Avaya Inc. All rights reserved. 48

49 Avaya one-X® Communicator Feature Matrix

50 Packaging & Pricing © 2011 Avaya Inc. All rights reserved.

51 UC All Inclusive Bundle
Facilitates adoption and procurement of comprehensive suite of UC clients and applications UC Application bundle for Avaya Aura® Communication Manager Extension to Cellular One-X Mobile One-X Portal One-X Communicator Avaya one-X UC All Inclusive provides cost effective packaging The following are no longer a part of the bundle because they are provided free of charge One-X Mobile Lite client is free VPN for 4600/9600  is free Enterprise Edition customers receive UCAI as an entitlement Standard Edition customers can add UCAI for $60/user Avaya Presence is provided at no charge with Avaya Aura Standard or Enterprise License © 2009 Avaya Inc. All rights reserved.

52 Distribution of one-X Soft Client Software
Avaya one- X® license(s) must be purchased in order to use the clients Purchases can be via UCAI or a la carte Avaya one-X® Communicator for CS1000, Avaya one-X® Communicator for Mac OS, and Avaya one-X® Mobile SIP for iOS are only available a la carte and are not part of the UCAI bundle. Orders are placed using standard mechanisms (e.g., ASD) Avaya one-X® Communicator client software is available via download at support.avaya.com/downloads Avaya one-X® Mobile client software is downloaded from Android Market, Apple App Store, or sent via or over-the-air (OTA) to the device

53 Avaya one-X® Mobile Components
Included Software Name Description Material Code Price Avaya one-X® Client Enablement Services – New/Add User Licenses With Avaya one-X® Client Enablement Services user licensing customers receive Avaya one-X® Mobile 6.1 clients for iPhone, Android, BlackBerry and Symbian. Licenses are available a la carte or as an entitlement with the Avaya Aura Enterprise Edition and the UC All Inclusive offer. 228379 Via UC All Inclusive entitlement, or $100/user a la carte. Avaya one-X ®Client Enablement Services – Upgrade from one-X® Mobile 5.X Avaya one-X® Client Enablement Services user licensing is offered as an upgrade for existing Avaya one-X® Mobile 5.x licensed users. 228382 $15/user a la carte. Avaya one-X ®Client Enablement Services Media/software DVD $30 Avaya Aura System Platform Media/software DVD Avaya one-X ®Client Enablement Services is offered as a template for Avaya Aura® System Platform. $50 Avaya one-X® Mobile SIP for iOS – Software License Avaya one-X® Mobile for iOS is designed for Apple iOS devices including iPhone, iPod touch, and iPad operating in an Avaya Aura® SIP-enabled environment. This client is only available a la carte. It does not require Avaya ® one-X Client Enablement Services and is not included in the UC All Inclusive bundle. 260101 $72 Optional Hardware Name Description Material Code Price Avaya one-X ®Client Enablement Services Hardware Server – Dell R610 Deployment of Avaya one-X® Client Enablement Services software requires the separate purchase of this hardware server. Alternatively, customers can choose to provide their own server hardware platform provided it meets minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services”. 265905 $15,500 Avaya one- X ® Client Enablement Services Handset Server Hardware Platform Avaya one-X® Client Enablement Services includes a Handset Services Server component that can be installed co-resident with one-X CES on a single server, or separated from one-X CES on its own server. Customers can provide their own Handset Server hardware platform provided it meets the minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services”. $7,400

54 Avaya one-X® Communicator Components
Included Software Name Description Material Code Price Avaya one-X® Communicator – New/Add User Licenses Avaya one-X® Communicator (for Windows) release 6.1 provides significant enhancements including a simplified and improved user interface, an enhanced audio experience, availability of UC features for both SIP and H.323 endpoints, and greater IT controls for installation and configuration. Licenses are available a la carte, as an entitlement with Avaya Aura Enterprise Edition and the UC All Inclusive offer (not including video calling feature). 263271 Via UC All Inclusive entitlement, or $72/user a la carte. Avaya one-X ®Communicator – Upgrade from one-X® Communicator 5.x/6.0 Avaya one-X® Communicator user licensing is offered as an upgrade for existing Avaya one-X® Communicator 5.x/6.0 licensed users. 263272 $15/user a la carte. Avaya one-X® Communicator for Mac OS X – Software License Avaya one-X® Communicator for Mac OS X is the latest offering built upon the Avaya one-X® platform designed specifically for Mac desktops and laptops operating in an Avaya Aura® SIP-enabled environment. This client is only available a la carte. It does not require Avaya ® one-X Client Enablement Services and is not included in the UC All Inclusive bundle. 260110 $72

55 Avaya one-X® Communicator Components
Optional Software Name Description Material Code Price Avaya one-X® Communicator – VIDEO – New/Add User Licenses Avaya one-X® Communicator video user licensing (for Windows) is an optional add-on. Licenses are available a la carte only. 229160 $42 Avaya one-X ®Communicator – Upgrade from one-X® Communicator 6.0 Avaya one-X® Communicator video user licensing is (for Windows) is offered as an upgrade for existing Avaya one-X® Communicator 6.0 licensed users. 229161 $9 Avaya one-X® Client Enablement Services – New/Add User Licenses Avaya one-X® Client Enablement Services provides optional UC features for Avaya one-X® Communicator (for Windows). Licenses are available a la carte or as an entitlement with the Avaya Aura Enterprise Edition and the UC All Inclusive offer. 228379 Via UC All Inclusive entitlement, or $100/user a la carte. Avaya one-X ®Client Enablement Services – Upgrade from one-X® Mobile 5.X Avaya one-X® Client Enablement Services user licensing is offered as an upgrade for existing Avaya one-X® Mobile 5.x licensed users. Avaya one-X® Client Enablement Services provides optional UC features for Avaya one-X® Communicator (for Windows). 228382 $15/user a la carte. Avaya one-X ®Client Enablement Services Media/software DVD $30 Avaya Aura System Platform Media/software DVD Avaya one-X ®Client Enablement Services is offered as a template for Avaya Aura® System Platform. $50 Optional Hardware Name Description Material Code Price Avaya one-X ®Client Enablement Services Hardware Server – Dell R610 Deployment of Avaya one-X® Client Enablement Services software requires the separate purchase of this hardware server. Alternatively, customers can choose to provide their own server hardware platform provided it meets minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services”. 265905 $15,500

56 Why Sell Avaya Mobility Solutions?
© 2011 Avaya Inc. All rights reserved.

57 By Selling Avaya Mobility Solutions for Mobile Collaboration Customers Have……
Seamless access to Enterprise UC Access to rich UC services from Avaya Aura® Presence, enterprise directory, consolidated histories Choices, not being locked into a single vendor Broadest range of supported devices in the industry Smartphones, tablets, PCs, Macs Simple, intuitive, common user experience across all clients Choice of clients with consistent user experience On a smartphone to be mobile, on a PC or Mac for remote workers Increased productivity and cost savings Single Number/Single Identity/Single Voice mailbox Intelligent, Aggregated Presence Unified/Synchronized Contacts Visual Voic Persistent/Synchronized Call Logs Seamless Handoff Between Devices/Clients (bi-directional) 24x7 Call Logs © 2011 Avaya Inc. All rights reserved.

58 Mobile UC Business Case
Cost saving opportunities Reduce Cellular usage when in-office Seamless bi-directional handoff with deskphone lets users continue voice conversations without any cellular usage/minutes Move Five 15min calls/month to deskphone = 5x15x$0.30/min = $22.50/month Offload to landline; Reduce roaming charges Take incoming mobile calls on “free” landline phones Take Five 10 min call on your home phone = 5x10x$0.30/min = $15/month Convert outbound mobile calling to inbound - travel globally without ever placing an international mobile call 60 $5/min = $300 vs. 60 $3/min = $180. Cost savings = $120 Remove cellular LD charges Mobile LD calling at local rates - remove high cost cellular LD by leveraging least cost routing of enterprise dial plan 10x5min LD calls = $50 vs. $0 Replace corporate assets w/ personal devices (eg. iPhones) Leverage "free" devices by enabling business communications through employees’ preferred personal phones Leverage “Free Minute” offers (eg. “Fav 5”) Move business calls into "free minute" portion of common mobile plans

59 Mobile UC Business Case
More cost saving opportunities Downgrade employee service plans and/or options Fewer minutes used can lower service tier Move from $69/month to $59/month = $10/month savings Protect against Fraud Apply office policies/restrictions for mobile use Centralized CDR provides a consolidated view of office/mobile call activity Easily distinguish between enterprise calls and personal calls on mobile billing Use “Free” Wi-Fi Move all call control, notifications, IM/Presence, directory search and other data traffic to Wi-Fi

60 Partners Benefit From….
Upgrade path for IP Softphone to one-X Communicator Upgrade path for one-X R5.2/6.0 Upgrade to Avaya Aura Core Up-Sell Opportunities Leverage UC capabilities used in office to sell clients (e.g. Presence Services) Integrate with broadening types of end devices found in the enterprise (Mac, iOS) Cross-Sell Opportunities Add Mobility Applications to UC solution sales Target new customers with Avaya Mobility Solutions Prepare customers for Avaya one-X evolution to Avaya Flare and integration with ACE Increased Revenue

61 Training Requirements and Resources
© 2011 Avaya Inc. All rights reserved.

62 Training Requirements and Recommendations
Recommended Learning Sessions Sell: ASC0266WEN – Selling Avaya one-X UC Soft Clients Design: 3U00044W – Designing Avaya one-X Soft Clients Authorizations Required Certifications All Avaya Partners who hold UC Sales Authorizations can sell Avaya Mobility Solutions A new ACSS for one-X Soft Clients is in development and is expected to be available in 4Q11

63 Take Action! Educate yourself on Avaya Mobility Solutions
Position Avaya Mobility Solutions with all customers Direct customers to the Mobility and End User Clients site where they can listen to a podcast of Nancy Maluso, Avaya VP and industry analyst Nick Lippis Review and download the Avaya Mobility Solutions Sales Tools and Collateral including Marketing Brochures and Customer Presentations posted at: Avaya one-X ® Mobile Portal Page: Collateral: Avaya one-X Communicator Portal Page:

64 For More Information: Product Management Contacts Avaya one-X® Mobile
Kyle Klassen, , Avaya one-X® Mobile for SIP iOS Rich LeGrand, , Avaya one-X® Communicator Brad Black, , Avaya one-X® Communicator for Mac OS Rich LeGrand, Avaya one-X® Client Enablement Services Praveen Mamnani,   , 64

65 Thank You! © 2011 Avaya Inc. All rights reserved.


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