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Mobile Money Transfer Service Training to Train Workshop Rajasthan Circle Powered by.

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Presentation on theme: "Mobile Money Transfer Service Training to Train Workshop Rajasthan Circle Powered by."— Presentation transcript:

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2 Mobile Money Transfer Service Training to Train Workshop Rajasthan Circle Powered by

3 Mobile Money Transfer Service Joint Endeavour of Department of Posts & BSNL Instant Money Transfer (Through Mobile) Cheaper Operator and Handset Agnostic (any Operator to any Operator) Reliable and Secure Instant Money Transfer (Through Mobile) Cheaper Operator and Handset Agnostic (any Operator to any Operator) Reliable and Secure

4 Agenda  Introduction  Presentation of Service Flow  Live Demonstration of Features of Service  Practice to use the service by each individual  Distribution of Hand Sets.  Details of Reports and Report generation  Live Reports from Web application

5 Introduction Prime Objective  To grow the business of money remittance and ensure expanding the horizon of this business by focusing on other informal channels which have moved out from the traditional money order.  Offer a service to common man which has features like.  Instantaneous delivery of the money  Cheaper, in line tariff with informal channels  Flexibility to Cash In & cash Out Anywhere Anytime  Generate revenue for DOP and add value..

6 Area of Operation BIHAR KERALA DELHI PUNJAB UP JHARKHAND MAHARASHTRA

7 Total Active Post Offices CirclesMarchAprilTotal Delhi Bihar1230 Punjab500 Kerela Jharkhand1210 UP Maharashtra 125 Total

8 Cash In Transactions

9 Activation Plan MayJuneJulyAugustTotal Delhi Bihar Punjab Kerela Jharkhand UP Maharashtra New Circles Tamilnadu Karnataka Andhra Pradesh West Bengal Orrisa 250 Haryana 100 Jammu & Kashmir 100 Total

10 Activation Plan Circle Total (As on Aug) SepOctNovGrand Total Delhi Bihar Punjab Kerela Jharkhand UP Maharashtra Tamilnadu Karnataka A.P West Bengal Orrisa Haryana J & K100 Rajasthan HP0100 Chhatisgarh0100 Assam Gujrat0200 MP0300 Uttrakhand0100 Total

11 Delivery of Service  Pan India  Initially 4 Circles/Corridors.  Punjab, Bihar, Delhi and Kerala  UP, Jharkhand, Maharashtra.  Commission on the Money Remittance will be charged in three different slabs. Transaction Slabs (Rs.)End User Price (Incl. Service Tax) = 40 (Commission) +5 (Service Tax) = 70 (Commission) +9 (Service Tax) = 100 (Commission) +12 (Service Tax)

12 12 “Mobile Money Transfer Service”  The Solution is Telecom operator Agnostic  A J2 ME Application which Works on an ordinary Handset  All the communication is over the SMS  SMS is secured as it is Encrypted  No loss of Money if handset is lost

13 Mobile Money Transfer Service can be used Anytime Anywhere No Queuing Paying Less 13 …

14 “Mobile Money Transfer Service” On Device Two Applications LOCATE -----Post Office DOP BSNL 14 …

15 Locate Post Office  Application to find Post Office ‘s covered under “Remittance of Money Through Mobile Phones ”  Objective  To confirm the designated Post office as desired by Remitter.  To confirm the Pin code and City of designated Post Offices of Recipient.  Need  As the customer approaches to Postal Assistant to remit money to a designated Post Office in a particular circle.  Postal Assistant may check the destination City and Pin code to ensure that service is operational in the city as desired by Remitter.

16 Locate Post Office  How do the Application Works:  Click OK on the Application:  Application is open.  Press on “O” starting Alphabet of the searching City (Post office)  View the details of Okhla Industrial Area. – Post office name – City – State – PIN code.  Note: Post office search and Mobile money Remittance Application cannot be open simultaneously. In other words, one has to close application to open other.

17 “Mobile Money Transfer Service”

18 Detailed Flow of Service

19 Application Flow

20 Flow of Service - Cash In Customer approaches DOP post office for remitting his money. Postal Assistant checks on his mobile phone directory whether the Post office in which the money is to be remitted is covered under this service. Customer (Remitter) fills a MO form with all the required information, Sender Name, Recipient name, sender mobile, recipient mobile, amount and recipient postal pin code Customer then provides the cash in amount to the Postal Assistant. (Cash in amount = amount to be remitted + cash in fee + service tax) Postal Assistant enters the Mobile application by using his PIN.

21 Cash In Process

22 SMS or Notification in cash In Process (In Case of Successful Transaction)

23 SMS or Notification in cash In Process ( In Case of Failed Transaction)

24 SMS or Notification in cash In Process

25 Flow of Service - Cash Out Customer approaches DOP post office taking the remitted money. He shows the System generated SMS with Transaction ID and communicates his secret code. Postal Assistant checks the customer credentials (ID) and takes the information to be put into the system

26 Cash Out Process

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28 SMS or Notification in cash Out Process (In Case of Successful Transaction)

29 SMS or Notification in cash Out Process ( In Case of Failed Transaction) or

30 SMS or Notification in cash Out Process ( In Case of Failed Transaction) or

31 SMS or Notification in cash out Process

32 Flow of Service - Recall Remitter approaches Booking Post office where from ‘cash in’ was done and asks to do Recall Remitter provides the Transaction id (as received by Remitter at the time of cash-In), Secret code and Remitter Mobile No. to Postal Assistant. Postal Assistant selects ‘Recall’ option in his mobile application

33 Reca ll

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35 SMS or Notification in Recall Process (In Case of Successful Transaction)

36 SMS or Notification in Recall Process ( In Case of Failed Transaction) OR

37 SMS or Notification in Recall Process ( In Case of Failed Transaction) OR

38 SMS or Notification in Recall Process

39 Cash In Reversal- System generated SMS to remitter after 14 Days

40 Cash in Reversal

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43 SMS or Notification in cash In Reversal Process (In Case of Successful Transaction)

44 SMS or Notification in cash In Reversal Process ( In Case of Failed Transaction) or

45 SMS or Notification in cash In Reversal Process ( In Case of Failed Transaction) or

46 SMS or Notification in Cash In Reversal Process

47 Query

48 Query- Daily Cash In Transaction

49 Query-Daily Cash Out Transaction

50 Query- Balance in Hand

51 Query-Balance in hand OR

52 Query- Particular transaction

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54 SMS or Notification in Get Particular Transaction Query ( In Case of Failed Transaction) or

55 Resend Notifications

56 Resend Notifications- Transaction Notification

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58 SMS or Notification- Transaction Notification Reminder-

59 SMS or Notification in Resend Notification ( In Case of Failed Transaction) or

60 Thank You End of part 1 to be continued>>>>>>>

61 Let us take a short BREAK to be continued>>>>>>>

62 This Part is very Important Be ready to perform The section is all Practical

63 Reports DOP- BSNL Remittance Application

64 Merchant Network – Higher levels Dak Bhawan PunjabKerala- Thiruvananthapuram DA(P) Thiruvananthapuram TVM HQ TVM NORTH KOCHI Aluva

65 Merchant Network – Lower levels Division office- TVM NORTH Head Office 1- TVM GPO Sub Office 1- Sreekaryam Branch office 1 Branch Office 2 Sub Office 2- Kazhakuttom Branch Office 1 Head Office 2- Attingal Sub Office 1- Branch Office 1

66 Reports  Various online and offline reports are generated at each levels.  Offline reports is based on a pre-defined schedule and a pre-defined file type and format. The type of the output file can be CSV or Excel files.  The transaction report should be available in the system of last 6 months.  Online Reports includes- Branch Post Office- Remittance Transaction detailed report Sub- Post Office- Remittance Transaction summary report Head Post Office – 1. Executive Remittance report 2. Executive Commission report

67 Merchant Self Care  Each Postal Assistant should get User name & password to open merchant self care for generating report.  Website: services.dopmobile.in

68 Remittance transactions Summary report  This report will be available only for Post Office that its Post Office type is SPO.  It will include the summary of all the successful Cash In and Cash Out transactions that were performed by this Post office and the Post offices that are defined in its sub-tree (direct and non-direct descendants).  The report duration will be from the ‘End of day’ of the previous day, until the ‘End of Day’ of the current day, or until the present time (if the current time is before the ‘End of Day’).  The report will contain 3 parts (lines): Cash In transactions - one line for all the Cash In transactions that were performed by all the Post offices in the sub-tree Cash Out transactions - one line for all the Cash Out transactions that were performed by all the Post offices in the sub-tree. This line will include Cash Out by Recipient, Cash Out by Sender and Recall. Summary

69 Remittance transactions detailed report  This report will be available only for Post Office that its Post Office type is BPO.  It will include all the successful Cash In and Cash Out transactions that were performed by this Post office.  The report duration will be from the ‘End of day’ of the previous day, until the ‘End of Day’ of the current day, or until the present time (if the current time is before the ‘End of Day’).  The report will contain 3 parts: Cash In transactions - one line for each Cash In transaction Cash Out transactions – one line for each Cash Out transaction Summary

70 Do's – for Operating staff in DoP  Postal Assistant shall report a lost or stolen mobile handset immediately to his HO and Call centre to avoid unlawful activities.  Postal Assistant should verify that at least one the Post office is covered at the destination.  If there is any alternative, it should be clearly communicated to the sender.  If a transaction fails two times by a postal assistant, the same shall be taken care of by his Supervisor or by the help of BSNL technical call centre.  Postal Assistant shall do accounting of all transactions of his P.O. on daily basis.  Postal Assistant shall verify the filled in details when presented to him by mobile application and make sure that the details are correct (Tx.id, Mobile number, etc.)

71 Do's – for Operating staff in DoP  While doing the Cash out, Postal Assistant shall hand over the money only after the authorization transaction is done by the system.  If either Secret code or Transaction ID is wrong, the authorization for service will fail. In this case Postal Assistant shall again ask the claimant to give ‘Tx id/ Secret Code’ correctly and further see/verify identification of Recipient.  Once transaction is done and the pop up of successful/ failed transaction notification is displayed on the handset, Postal Assistant should remove the popup by pressing Ok and start with the another transaction.  Maximum time that the application will wait for a response from the server is 2 minutes, once the postal assistant confirms the transaction.  The application will have an inactivity timeout (1 hour). When there won’t be any activity within the application for this pre-defined timeout, the application should be closed automatically without displaying any message to the user.

72 Don’ts – for Operating staff in DoP  Postal Assistant should never disclose his application PIN to any unauthorized person.  Don’t give your handset to unauthorized person  Postal Assistant should never disclose Customer Transaction ID to another person.  Never make payment without authorization from the system. It will be illegal  Do not try the same transaction again and again if it is failing every time. Check the parameters and retry.  Don’t tear off sticker, it will lead to void warranty.

73 Postal Assistant’s Role for Successful Role out  Have thorough Knowledge of the Service.  Be informed about the circles and the Post Offices where service is active.  Keep Handset available on counter during working hours.  Log-In to into the application regularly so that you remember PIN.  Share the information regarding the Mobile Money Transfer Service with all the customers who Visit your Post office Mobile Money Transfer

74 Postal Assistant’s Role for Successful Role out  Try to help customer it is always a saving to Department.  Avoid providing any wrong information regarding the service if you don’t know it fully.  Follow SOP and act accordingly, any issue call Help Line.  Please check Identity Proof while cash-out don’t insist for a photocopy. Mobile Money Transfer

75 Role of Divisional Heads, Supervisors & Post Office Heads  To Have updated information about the Mobile Money Transfer Service  Develop more Postal Assistants as Backup in case of Leave or transfer of regular Postal Assistant.  Monitor the service regularly for revenue generation and extension of service in migrated population areas  Never allow any Postal Assistant to keep DOP Mobile Handset in the Treasury during the working hours. Mobile Money Transfer

76 Role of Divisional Heads, Supervisors & Post Office Heads  Extend help to Postal Assistant and customer at the time of Cash-In & Cash-Out.  Monitor any delay in case Cash Out to customer.  Report any issue regarding the Mobile Money Transfer Service to DOP Help line &  Try to contact both regular & irregular customers to gain their confidence.  Promote the service in respective areas by distributing pamphlets of service through Postman. Mobile Money Transfer

77 Help Centre of BSNL  Whenever in doubt, Please call up customer center.  (Dial 59495) /  I f you do not get response from the server, for a transaction within 2 minutes, call up the help center.  If the Transaction fails repeatedly, please call up  If confused about any service or feature, please call up customer care.  FOR ANY FURTHER OPERTIONAL ISSUES  Harshit Ratra  ANUJ

78 With All Support Let’ Us Go And Build A Great Team Of Great Business

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81 Mobile Money Transfer Service Wishes All The BEST Powered by


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