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Bill Wilde President Creative Interconnect Communications, LLC July 27, 2010.

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Presentation on theme: "Bill Wilde President Creative Interconnect Communications, LLC July 27, 2010."— Presentation transcript:

1 Bill Wilde President Creative Interconnect Communications, LLC July 27, 2010

2 President of Creative Interconnect Communications Co-Chair of CALTEL Involved in Telecom Industry Since 1970’s Technical and Engineering Background San Carlos Planning Commission – 6 years Experienced in provisioning telecom services for First Responders including service for PSAPs

3 CIC is headquartered in San Carlos, primarily serving Bay Area customers CIC has been a California certified CLEC since 2002 Affiliate was founded as interconnect company selling PBXs and Key Systems in 1978 Serves only business customers

4 In 2007, we were 100% circuit switched, TDM Most customers were at a single site Of the customers that served more than one site with one PBX, most had little or no interest in having accurate E911 location data for remote sites, even when we “educated” them Many older PBX systems did not support sending the handset’s extension number information to the Central Office on a 911 call A total replacement of the PBX or a major upgrade was required to provide accurate location info, resulting in a large expense to the customer that most were not willing to undertake

5 911 Multi Location Technical Issues In a Traditional Non-VoIP Setting 911 ALI DatabaseAddress 415.555.2200200 Main St. (calls from all handsets) 911 Selective Router Telephone Company Central Office Switch PBX 911 Selective Router Trunks Most PBXs can’t connect directly with a 911 Selective Router PRI (Primary Rate Interface) Trunk Off Site “A” Off Site “B” Some PBXs can’t connect to a PRI None of the decisions required to resolve these issues are under the control of the Carrier. It’s the customer’s choice. Customer not concerned about issue PSAP

6 Many companies offer VoIP services, however, not all of the services operate the same way The term “hosted” denotes that the equipment needed to provide the service is housed off site from the customer (i.e. no PBX on the customer’s premise)

7 NOT “Hosted VoIP” Internet Vonage Adapter Box Analog Phone(s) Residence (or Very Small Business) Broadband (DSL/Cable, etc) VoIP Example: Vonage

8 NOT “Hosted VoIP” Customer Premise Equipment Example: Business with a PBX PBX LEC Central Office Switch Traditional Telephone Lines

9 Still NOT “Hosted VoIP” Customer Premise Equipment Example: PBX with trunking from a VoIP Provider PBX Internet Broadband VoIP Adaptor

10 NOT “Hosted VoIP” Internet Adapter Analog Connections Customer Premise Equipment Cable Company Broadband Service Example: Phone service from cable company KTS or PBX VoIP

11 In 2007 we decided that VoIP and Ethernet were the future, and we built an all new network Most new customers are added to the VoIP platform Transition of existing customers is ongoing and the old platform is being retired this year The VoIP platform natively provides improved support for 911 for multi location customers With our Hosted VoIP product, there is no PBX. CIC updates the 911 ALI database for each handset based on the location if there is more than one building (or floor in many cases)

12 CIC’s Hosted VoIP Served by Centerville Police 200 Main St. Centerville Off Site 3209 Lake St. Centerville Not in city limits Served by Centerville Police Off Site 1205 5 th Ave. Centerville 415-555-2201 415-555-2210 415-555-2239 415-555-2205 415-555-2229 415-555-2235 415-555-2224 Broadband Connections PBX 911 ALI DatabaseAddressCityPSAP Agency 415-555-2201200 Main St. Suite 305CentervilleCenterville PD 415-555-2210200 Main St. Suite 305CentervilleCenterville PD 415-555-2239200 Main St. Suite 1410CentervilleCenterville PD 415-555-22051205 5 th Ave. Floor 1CentervilleCenterville PD 415-555-22291205 5 th Ave. Floor 1CentervilleCenterville PD 415-555-22353209 Lake St.Centerville 415-555-22243209 Lake St.Centerville Ste. 1410 – Served by Martin County Sheriff’s Office Martin County Sheriff’s Office

13 Customer education is a part of the sale and provisioning process Network: Combo of Traditional 911 Trunks to Selective Routers and Nomadic 911 Provider “Nomadic” users register their location at a website

14 CIC’s Network Internet 911 Provider Switch Direct Trunks CIC’s Customers: CIC Central Office Switch Alameda County Selective Router San Francisco County Selective Router Santa Clara County Selective Router San Mateo County Selective Router Web Interface Los Angeles County Selective Router Riverside County Selective Router Alpine County Selective Router Sacramento County Selective Router

15 Providing accurate 911 location data is a challenge when a customer has more than one premise in a building, multiple buildings or more than one address With traditional PBXs and telephone services, it may be costly or impossible to provide accurate location information Carriers offer customers solutions to the problems, but customers must decide to subscribe to the proper services and have or purchase compatible Customer Premise Equipment such as PBXs All of the decisions rest with the customer, and none with the carrier

16 Hosted VoIP, as designed and provisioned by Creative Interconnect Communications, solves these problems because: Each handset has its own identity Each handset has its own record in the ALI database 911 calls go the correct agency PSAP equipment shows the correct address and suite or floor as applicable for that individual handset The customer does not incur expense for additional equipment or services CIC updates the ALI database based on information from the customer

17 Any questions? Bill Wilde President Creative Interconnect Communications, LLC

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