Presentation on theme: "Qwest ® OneFlex™ Hosted VoIP 08/2004. Contents: VoIP Overview VoIP Comparison Why Qwest ® for VoIP? OneFlex™ Hosted VoIP – Overview OneFlex Hosted VoIP."— Presentation transcript:
Contents: VoIP Overview VoIP Comparison Why Qwest ® for VoIP? OneFlex™ Hosted VoIP – Overview OneFlex Hosted VoIP Description and Packages Benefits Technical Summary
What is VoIP? VoIP means Voice over Internet protocol. VoIP is an IP application that provides real time, two-way voice capability in IP over a broadband connection. Over time, VoIP may offer new products and services not available over the legacy public switched telephone network (PSTN). VoIP - Overview
Why VoIP? Convergence cost savings You can consolidate multiple traffic types, including IP, voice, video and data over a single network. Scalable You have control over services - the “traditional” central switching function is simplified. Flexible You receive support for a broad set of services (voice, video, messaging). Extensible Enables addition of new applications yet to be defined. Standards based IP, UDP, RTP, SIP IETF RFC 3261 thru 3265. Various compression mechanisms (G.711, etc), soft client support.
The Household Phone Location-Centric Communications (Calls are placed to a physical place) Individual-Centric Communications (Calls are placed to a person) The Individual Fundamental Shift in Perspective
Hosted vs Premises-based VoIP Premises-based VoIP – industry today Equipment capital investment model: Requires on-site equipment management expertise and/or outsourcing. May be cost effective for deployments with a significant density of users per location. May be cost effective when existing PBX equipment is not depreciated and can be easily upgraded to support VoIP. Reliability - increases redundancy requirements (cost) for sites that host VoIP services. Hosted VoIP solution – Qwest market leader Low capital investment. Technology protection. Daily equipment maintenance tasks performed by the service provider. On-site personnel can focus on providing the best service to the end user. Cost effective for businesses with multiple geographically dispersed locations and a low-to-medium number of users per location. Converged data and voice service from one provider with a single point of contact for trouble resolution. Reliable - intelligence is in the cloud. Provides an additional level of flexibility that may be hard to achieve with premises- based deployment. Feature transparency across the entire United States.
Qwest ® Uniquely Positioned for VoIP Early adaptor of VoIP in the long-distance backbone Expertise in IP State-of-the-art IP backbone Expertise in long-distance Expertise in local service Expertise in hosted applications
Qwest ® OneFlex™ Hosted VoIP - Overview Qwest OneFlex Hosted VoIP is an Internet protocol (IP) application that provides real-time, two-way voice capability in IP over a broadband connection. OneFlex has an extensive set of standard features including voice mail and find me/follow me services. A suite of browser-based applications provides control of business communications, including find me/follow me controls, Microsoft ® Outlook ® integration with click-to-call functionality, call logs and integrated messaging. Additional features include client billing codes and PC-based administration tools.
Qwest ® OneFlex™ Hosted VoIP Packages Qwest OneFlex has two package options designed to meet your specific needs and calling patterns—a combination of local, long- distance, voice and office features. The packages are OneFlex™ Office and OneFlex™ Office Enhanced. The service works with Qwest iQ Networking™ Internet Port (formerly known as DIA).
OneFlex Office Package Unlimited local and 8XX outbound calling Unlimited on-net calling (any OneFlex Hosted VoIP user to another OneFlex Hosted VoIP user) 911 dialing 1 OneFlex Personal Online Dashboard with: Call logs Contact manager Click-to-call Click for voice mail Voice mail with: E-features Indicator One button push Office administrator account profile Distinctive ring Abbreviated dialing Caller ID with name Call waiting with caller ID Call hold Call block Call transfer Call forwarding Smart call forwarding / personal locator Three-way calling Do not disturb Speed dial Repeat dialing Hunt groups Electronic facsimile service 24/7 customer support Service installation and activation (separate nonrecurring charge (NRC)) Qwest ® OneFlex ™ Hosted VoIP Packages OneFlex Office Enhanced Package (includes OneFlex Office features) Microsoft ® Outlook ® integration Integrated messaging Remote calling 1 Restrictions apply
Qwest ® OneFlex™ Hosted VoIP Premium Features Premium features: not included in packages (priced separately) – only available for purchase with OneFlex Office or OneFlex Office Enhanced packages. Additional basic seat with : –Unlimited on-net calling –OneFlex Personal Online Dashboard –911 dialing 1 –Caller ID with name –Distinctive ring –Abbreviated dialing. –Separate NRC applies to service installation and activation. Business white and yellow pages listing Microsoft ® Outlook ® integration Integrated messaging Personalized set up and training and on-site office administrator training 2 Site survey and personalized local area network analysis Business customer premises equipment customized to the location Off-net calls (domestic local toll and long distance, and international) Directory assistance (411) 1 Restrictions apply 2 Included in OneFlex Office and Office Enhanced packages with greater than five seats per location
Emergency calling / 911 911 service requirements: –You must have Qwest ® -approved customer premises equipment (CPE). –You must have Qwest-approved IP connectivity. –911 calls must originate from the service installation location. If you do not meet these requirements you will not have access to 911 emergency service. If you move your IP handset within the service installation location, the 911 service may need to be reconfigured. Summary: Qwest will provide access to emergency 911 service at the service installation location if you meet the 911 service requirements shown above. If a stationary IP handset is moved, calls may not be routed to the appropriate public service answering point (PSAP).
Qwest ® OneFlex ™ Hosted VoIP Benefits Converged solution –Converged voice and data service with dynamically allocated bandwidth. Cost effective – you can: –Reduce telephony capital expense. –Lower move/add/change (MAC) costs. –Minimize ongoing operations and deployment costs. –Eliminate the need for separate voice and data networks. –Save on long-distance and on-net calls. Increased productivity through applications integration: –Advanced IP-based applications. –Personal Dashboard for communications control. –Integration with Microsoft ® Outlook ®. Scalable –IP telephony solutions change as business changes –Easy seasonal adaptation. Mobility –Telecommuters and frequent travelers have same communications services on the road as in the office.
LAN hardware: Review of your local area network including hardware, software, voice services and features, network topology Full-duplex switched 100 Mb Ethernet LAN Category 5 or higher cabling Adequate bandwidth for both voice and data traffic Must not exceed one-way latency: -IP phone to IP phone - 150 milliseconds -IP phone to gateway - 120 milliseconds Must have low packet loss - less than 0.5 percent Must have low jitter - less than 20 milliseconds. Minimum number of IP addresses required LAN VoIP awareness: Network address translation (NAT) or port address translation (PAT), if present, must be VoIP/session initiation protocol (SIP) aware Firewalls must be VoIP aware. VoIP Requirements LAN/WAN quality of service (QoS): Understand QoS policy Routers support Layer 3 type of service (ToS) /Diffserv Layer 2 switches support class of service (CoS) tagging WAN services support QoS (Optical, ATM, Frame Relay) New IP handsets: Use in-line power (802.3af) for IP handsets with uninterruptible power supply (UPS) backup Disperse analog phones throughout the enterprise for emergency dialing LAN infrastructure configured with redundancy Understand the migration path: Create location-by-location migration strategy from TDM to VoIP (dialing rules) with minimal downtime and customer impact
VoIP Architecture Customer Router IP Handset Internet TDM Local Voice Network (CLASS 5) Business VoIP Customer TDM Long Distance Voice Network (CLASS 4) Computer VLAN 1 VLAN 2 iQ Internet Port Plus Qwest Edge Router (Cisco ® 10K) Acme Packet Session Border Controller (SBC) Sylantro Feature Server IP Unity Messaging Server Sonus PSTN Gateway (GSX) Customer Ethernet Switch Qwest VoIP Network Qwest ® IP Network Black Phone
Dedicated IP Access 2 LD VoIP Gateways Local/LD Local/911 PSTN 4a 4b 4c VoIP Feature Server IP Network 3 5 1 IP Phone 1.IP handsets 2. Dedicated IP access 3. Feature server (implements Class 5 and PBX features) 4. VoIP gateways – three “flavors” 4a. VoIP gateways for outbound traffic to IXC network (then to ILECs via FG-D) 4b. VoIP gateways for inbound traffic from local and long-distance 4c. VoIP gateways for outbound local traffic (including 911 trunks) 5. Web-based interface for ordering, billing, configuration changes, control, etc. VoIP Components
Customer Premises Customer Premises Router/ Switch VoIP Gateways Not Involved VoIP Feature Server IP Network Customer Premises Customer Premises Router/ Switch “Call Setup” Path “Call” Path (a.k.a ‘Media Path’) VoIP to VoIP Call
VoIP Feature Server IP Network Customer Premises / Business VoIP Customer PSTN Local / LD Term 911 411 VoIP to PSTN Call PSTN call steps: 1. VoIP signaling / voice traffic originates on the IP handset 2. Signaling is directed to the VoIP feature server 3. Signaling / voice traffic is redirected to the PSTN Local Long-distance 911 411
Office Administrator Management Tools Secure access to office/administrative portal provides real-time inventory of number of stations and features by telephone number/employee name Full move, add, change, delete (MACD) capability Monthly call detail report (CDR), by account, office, employee. User Portal Outlook integration Find me / follow me Inbound, outbound and missed calls log Click to dial Call treatment groups Address book Web Portal Management Hierarchy Office Administrator (Web portal) End-User Web Portals (for office end users) Corporate HQ Regional Office #1 Regional Office #50 End UsersTemp UsersContractorsOther Note: Office Administrators have equal access privileges
User Web Portal Check voice mail Click on Check call log Click on Configure My Assistant Click on Configure My Settings Click on Activate Reach Me features Click inside
Qwest ® OneFlex™ Hosted VoIP Summary Single “national” service provider solution Cost effective – true voice, video and data convergence – can: –Reduce telephony capital expense –Lower MAC costs –Eliminate the need for separate voice and data networks –Save on long-distance and on-net calls Increased productivity via applications integration, including: –Dial tone, voice messaging, instant messaging, PSTN access, e-mail integration, and personal dashboard for communications control Inherent IP resiliency Standards based Scalable Flexible Extensible
All trademarks are the property of their respective companies. OneFlex Hosted VoIP is available to customers in select areas across the continental U.S., with new locations being added. Minimum one-year term commitment required. Early termination charges may apply. Monthly charge and activation fee based on configuration selected. Long-distance and local toll charges are additional. International charges are additional and vary. Listed rates do not include taxes, incremental charges and surcharges. Separately purchased equipment and Internet access compatible with the service are required. Call for availability and complete details.