Presentation on theme: "N3 Voice Services Overview Dave Smith www.n3.nhs.uk/n3voiceservices 0800 085 0503."— Presentation transcript:
N3 Voice Services Overview Dave Smith
Why N3 Voice Services Exploit the NHS investment in the N3 network Set common standards Focuses on local needs Provides an integrated network to establish a national roadmap Enable NHS staff to work in new ways: Streamlining communications and encouraging collaboration In more places Enhancing efficiency Allowing organisational flex
N3 – Quality of Service (QOS) The QoS model has been designed to support real time communications such as telephone calls and video conferencing
Connectivity to existing telephony infrastructures DPNSS 10 voice channels Rental based managed service Utilising existing N3 routers where possible Access to F2M central gateway services Free on-net calls Local Gateway Service
The Key Services Fully managed range of handsets Centralised or local PSTN access Managed PoE LAN provided Utilises existing N3 routers where possible Template approach or bespoke design option Voic option Rental based costing Access to F2M central gateway services Free on-net calls Hosted Voice Service
The Key Services N3 Transformed Catalogue Item Data devices N3 Voice channels Maximum number of telephone Handsets Maximum Local PSTN Channels N x BRI= 2 voice channels N x BRI= 4 voice channels N x BRI= 8 voice channels N x PRI=30 voice channels maximum N x PRI=30 voice channels maximum Hosted Voice Service - Templates
The Key Services On average 70% of an NHS Trusts call spend is on F2M* F2M gateway routes calls from N3 to mobile users Outgoing traffic only Access is available to LGS and HVS connected sites N3SP working with key mobile suppliers (Phase 1: O 2 ) Provides compelling mobile tariff’s No volume commitment Calls charged to end customer (site/trust) * Voice savings consultancy figures for 2005 Fixed to Mobile Gateway
N3 Core Network Voice Services Key Elements
1. Fundamental Products & Services Three Stages of Deployment 2. Extended Products & Services 3. Prospective Future Products & Services N3 Voice Services Roadmap
Launch Local Gateway Service 10 Channel PBX Connectivity F2M Gateway Hosted Voice Service COINs and large sites Voic PSTN Break-in/out Connects existing TDM based PBXs using DPNSS signalling. Available for Ethernet based catalogue services N to N Calls are routed to a central gateway linked to a Mobile Network Operator (MNO). Centrally managed Hosted Voice Service. Choice of 3 IP handsets. Templates for sites with catalogue service N to 25 HVS requirements will be captured and a custom deployment planned with the customer. Entry level voic capability PSTN connectivity options at the customer’s site for the Hosted Voice Service Fundamental Products & Services
N3 Voice Services Roadmap Post-launch <3 months “Blended Voice” Gateway <4 months Survivable Remote Site Telephony <6 months LGS Flexible channels LGS H323 connectivity LGS 10 channel connectivity for 2Mbps LGS & HVS co-location Calls are routed to a central gateway which links to the PSTN and MNOs. If HVS fails at a site the local switch allows local extensions to continue working and PSTN lines are mapped to specific extensions. Connects existing TDM based PBXs using DPNSS signalling. Available for ethernet catalogue services N to N Channels can be flexed up or down in multiples of 10 within limitations of catalogue service. Connection of customers’ own voice switches supporting the H323 signalling standard will be possible based on a N3SP defined list of supported capabilities Connects existing TDM based PBXs using DPNSS signalling. Available for 2Mbps catalogue service N to 25 Local Gateway and Hosted Voice Services co-located at a customer site Fundamental Products & Services
N3 Voice Services Roadmap Post-launch Extended Products & Services <6 months: On-line Directory Service <9 months: Softphone SIP Trunking Mobile to Fixed (M2F) calls Target end-Oct 2007: (H-UCS) Deployment <3 mths after H-UCS: Self-serve for HVS Extension mobility Customer access to an online system An appropriate headset and a software client on a PC replicates the features of an IP handset. Connectivity for existing customer switches supporting the SIP signalling standard. Calls made from mobiles routed through a central gateway and then across N3 to their destination. A new platform becomes available offering new features and services. Hosted – Unified Communications System (H-UCS) Authorised users will have online access to a tool for changing features on IP handsets. A customer on the move can register an alternative handset on the system. This transfers his incoming number and phone features to the new handset.
N3 Voice Services Roadmap Future Prospective Products & Services Voice and video conferencing Dual mode – fixed and wireless working Voic Call centre functionality Presence Analogue phone support Homeworker XML Streaming Integration with National Applications Centralised call recording User controlled facility to establish calls and video connections with more than two participants. Unanswered or diverted calls to a normal handset are transferred to a mobile device using wireless LAN or GSM connectivity. Additional features supported, e.g. access to the voice mailbox. Support for distributed call centre deployments requiring Automatic Call Distribution (ACD) Visibility of a users status with integrated desktop applications federated with the N3 Voice infrastructure Connectivity options for specific analogue signalling stds. New connectivity options for teleworkers Streaming of web content and general information to the screens on IP handsets. Explore possibilities of using N3 Voice Services to meet the voice requirements associated with national data applications. Computer Telephony Integration CTI) Centralised recording and archiving of calls to meet regulation and for subsequent legal or financial purposes.
Pricing principles LGS & HVS 3 elements Non recurring charges NRC (i.e. Connection) Monthly Recurring Charges MRC (i.e. ongoing service) Usage (i.e. call costs) What’s included in the service? Equipment Installation Repair Management Helpdesk On site & On net calls which do not have a usage charge Platform Refresh
Making voice happen Support and collateral at : N3 helpdesk Option 3 Your N3SP client engagement manager Developing a converged network with the NHS for the NHS
Is VoIP a realistic technology for the NHS? The challenge is to allow NHS organisations to join together to deliver wider benefits and new solutions whilst embracing a common set of standards NW Coins Worcester Essex Wolverhampton Hospitals Guys & St Thomas York Sunderland NHS CFH NHSD Barts Mid CheshireSuffolk Shared Services There are many existing examples of NHS organisations that have deployed converged/IP voice services locally.
Modelled Savings Examples PCT Trust*Large Acute Trust*Mental Health Trust* * Real data, Trust names removed Projected spends on N3 Combined Tariff Current F2M spend Projected spend 23% saving Projected spend 15% saving Projected spend 5% saving Plus NHS On-Net calls for free