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Cisco IP Phone User Training. Cisco 7961G and 7941G Overview The Cisco IP Phone 7961G and the 7941G are full- feature telephones that provide voice communication.

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Presentation on theme: "Cisco IP Phone User Training. Cisco 7961G and 7941G Overview The Cisco IP Phone 7961G and the 7941G are full- feature telephones that provide voice communication."— Presentation transcript:

1 Cisco IP Phone User Training

2 Cisco 7961G and 7941G Overview The Cisco IP Phone 7961G and the 7941G are full- feature telephones that provide voice communication over an Internet Protocol (IP) network. The Cisco IP Phone functions much like a digital business telephone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the phone is connected to your data network, it offers enhanced productivity features.

3 Phone Buttons (7961 / 7941)

4 Phone Buttons (7961 / 7941) 1Programmable buttons Depending on configuration, programmable buttons provide access to: Different phone lines or extensions (line buttons) Frequently dialed phone numbers (speed-dial buttons) Web-based phone services (service buttons) The buttons illuminate to indicate status: -Green, steady—Active call on this line (off-hook) -Green, blinking—Call on hold on this line -Amber, blinking—Incoming call ringing on this line -Red—Shared line, currently in use -No color—No call activity on this line (on hook) 2Phone screenShows phone features. 3Footstand adjustment knob Allows you to adjust the angle of the phone. 4Messages buttonTypically auto-dials your voice message system. 5Directories buttonToggles the Directories menu, which provides call logs (Missed, Received, and Placed) and a corporate directory (if available).

5 Phone Buttons 6Help buttonActivates the Help menu. 7Settings buttonToggles the Settings menu, which provides access to user settings, network settings, device settings, and information about the phone. 8Services buttonToggles the Services menu, which provides access phone services, including assigned services and services to which you have subscribed. 9Volume buttonControls the volume for a phone call (off-hook) and the ringer (on- hook); adjusts contrast settings. 10Speaker buttonToggles the speakerphone on or off. 11Mute buttonToggles the Mute feature on or off. 12Headset buttonToggles the headset on or off. 13Navigation buttonAllows you to scroll through menus and highlight items. Use with softkeys to activate highlighted items.

6 Phone Buttons 14KeypadWorks exactly like the keypad on a traditional telephone. 15Softkey buttonsEnables you to engage any of the functions displayed on the corresponding LCD tabs. Softkeys point to feature options displayed along the bottom of the LCD screen. Softkeys change depending on the status of the phone. 16Handset indicator lightFunctions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate a new voice message.

7 Cisco 7911 Overview The Cisco Unified IP Phone 7911G fills the communication needs of cubicle, retail, classroom, or manufacturing workers or anyone who conducts low to moderate telephone traffic. Four dynamic soft keys guide users through core business features and functions, while a pixel- based display combines intuitive features, calling information, and extensible Markup Language (XML) services into a rich user experience.

8 Phone Buttons (7911)

9 1Phone screenDisplays phone features such as phone number, call status, and softkeys. 2Cisco Unified IP Phone series Indicates your Cisco Unified IP Phone model series. 3SoftkeysEach softkey activates a softkey option displayed on your phone screen 4Navigation buttonAllows you to scroll through menu items and highlight items. When the phone is on-hook, displays your Speed Dials. 5Applications menu button Displays the Applications menu that provides access to a voice messaging system, phone logs and directories, settings, and services. 6Hold buttonPlaces the active call on hold, resumes a call on hold, and switches between an active call and a call on hold. 7KeypadAllows you to dial phone numbers, enter letters, and choose menu items 8Volume buttonControls the handset, headset, speaker, and ringer volume.

10 Phone Buttons (7911) 9HandsetFunctions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and stays lit if there is a new voice message (depending on your voice messaging system). 10FootstandAllows the phone to stand at a convenient angle on a desk or table. Also may be removed for wall mounting to mounting screws or to a Cisco Unified IP Phone wall mount kit.

11 Phone Screen Features

12

13 Placing a Call

14 Placing a Call (cont.)

15

16 Answering a Call

17 Ending a Call

18 Using Hold and Resume

19 Using Mute

20 Transferring Calls

21 Forwarding Calls

22 Conference Calls

23 Conference Calls (cont.)

24 Adjusting Volume

25 Customizing Rings

26 Customizing Phone Screen

27 Setting Up Speed Dials

28 Call Logs and Directories

29 Documentation You can find documentation describing all functions of you IP phone at:


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