F2F & OPI Savings of $337,000 (22%) in 2012 over 2011
UHN Phone Interpretation Team Grace Eagan, Project Coordinator Marta Sousa, Call Centre Coordinator Rafael Alcantara, Portuguese Interpreter Frances Ho, Cantonese/Mandarin Interpreter
Integration of OPI @ UHN Pilot to demonstrate value and get clinician support (Nov 2009-Jan 2010) Senior Management approval Partnership with SIMS Telecommunications Phones installed - free first year Installation: assessment, coordination with Telecom, installation, staff in-services Toolkit: signage, tip cards, hand-outs, labels Call Centre launched November 2010 Mandate to use OPI where appropriate Jan 2012
OPI Devices at UHN There are three types of OPI devices installed and supported by ITS Troubleshooting support is provided for these devices by the HELP Desk support team IPOP Panasonic Dual Handset Cordless Red Handset with Splitter
IPOP – Interpreter Phone On Pole At UHN, the IPOP will look like this: The IPOP should be recharging when not in use. The power port is located on the left side of the console. The IPOP has signage with instructions for access phone interpretation, and labels marking important feature buttons.
Panasonic Dual Handset Cordless Phone ($80) At UHN, the Panasonic Dual Handset Cordless Phone will look like this (models may be grey or white): The handsets should be returned to the bases to recharge when not in use. Each handset is labelled with instructions for OPI access details and for calling for technical support.
Red Handset Splitter Device ($35) At UHN, some hospital phones have been equipped with a splitter plugged into the handset port in order to accommodate two handsets: The splitter plugs into the handset port, the original handset then plugs into the splitter. The red handset may not always be kept plugged into the splitter. The splitter with both handsets plugged into the splitter.