Presentation on theme: "Turn-key phone system with unlimited calling to Canada and U.S. Perfect for businesses requiring up to 3 voice lines Easy to use yet a powerful business-tested."— Presentation transcript:
Turn-key phone system with unlimited calling to Canada and U.S. Perfect for businesses requiring up to 3 voice lines Easy to use yet a powerful business-tested solution Simple, customer self installation Simple out-of-the-box phone system for small business/home office Save up to 50% on the monthly phone bill!
How does it work? Cordless Handset(s) Base Station Customer’s Wired High Speed Internet Internet (Requires 384k)
Desire a simple, turn-key phone solution Small businesses who have a need for one to three lines Single location or multi-location businesses that do not require their locations to directly interconnect Home offices, restaurants, salons, family businesses Perfect for IBOs Ideal Customers
More than 20 Business-Class Features Multiple lines (up to 3) Voic box for each line Advanced call forward Call transfer Music on hold Caller ID, call waiting and much more! Features
Expandable Panasonic Phone System Hands-free full duplex speaker phone on base and handset One button-call transfer High Definition (HD) Voice Supports up to six handsets Many other easy to use features DigitalTalk Equipment
High Speed wired Internet connection (minimum upload and download speed of 384 Kbps) Canada billing address Credit card for billing of equipment and shipping costs What’s Needed for DigitalTalk Express
Digital Talk ® Express Plan Choices 1 Phone Line2 Phone Line3 Phone Line Included Equipment Base Station + 1 Cordless Handset Base Station + 2 Cordless Handsets Monthly Fee$29.99$59.99$89.99 Equipment Fee$99.99 Activation FeeWaived DigitalTalk Express is available with 1, 2 or 3 lines and up to 6 cordless handsets Unlimited calling to Canada and the U.S. on each line Additional cordless handsets $ or 3 year agreement Limited Time Promotion: Equipment fee waived on 3-year term
Add a Traditional Phone Line * Many fax machines, point of sale terminals, security systems, etc. require a traditional phone line ACN recommends using a standard telephone line, which is available through ACN in most areas Calls charged at $0.04/minute $32.49/month (plus applicable fees/taxes) on 3 year term Add a Toll-Free Number $4.99/month Inbound usage $0.03/minute Additional Services * If available in the customer’s area
ACN Business High Speed Internet available across Ontario and Quebec 10 and 16 Mbps speeds available Starting at $52.50 (includes modem equipment and installation) on 3 year term Add High Speed Internet * If available in the customer’s area
What is the Right Fit for Your Customer?
1.How many unique voice telephone numbers do they need? What do they use these telephone numbers for? How many numbers do they publish? 2.How many simultaneous calls do you need to have? 3.Do they have a dedicated land line for a fax machine, point of sale device or security system? 4.Do they have a toll free number? Questions For Your Customers
DigitalTalk Express vs. Traditional Phone Lines KEY CONCEPTS 1.Telephone Numbers 2.Simultaneous Calls KEY REMINDER: As each phone line supports simultaneous calls, the business may need fewer phone lines through DigitalTalk Express!
NOTE: The following are examples of digital voice scenarios DigitalTalk Express Call Scenarios
1 Line Scenarios 1 Active inbound call + 1 outbound call Active inbound calls + 3 rd inbound attempt Voic
1 Active inbound + 1 Active outbound call + 3 rd outbound attempt Busy 1 Line Scenarios
2 Line Scenarios 1 Active inbound + 2 Active outbound calls + 4 th outbound attempt Voic
Maximum simultaneous calls: (2 for 1 line plans and 3 for 2 and 3 line plans) apply to all calls All inbound calls appear on all devices. If the device is being used, the call will appear on the LCD display and will sound a short beep Originating calls by default, are identified by the telephone number associated by line 1. Other telephone numbers can be selected prior to initiating the call Plan Line Information
4 Phone Lines – main published # – rollover line – rollover line – used as fax line Suggested DigitalTalk ® Express Plans for the Customer DigitalTalk ® Express 2 Line Plan + Add On Dedicated Phone Line (Landline) – main published # – 2 nd phone line – fax line As each phone line supports simultaneous calls, the business may need fewer phone lines through DigitalTalk Express! Customer’s Current Phone Setup for Traditional Landline
Ordering and Next Steps
Your ACN Direct Online Store How to Order
DigitalTalk Home Page
How to Order Choose Your Plan
How to Order Provide Service Information
Installation Date Selection
How to Order Customer Enters Business Information
How to Order Customer Enters Business Information
How to Order Terms and Conditions
How to Order Confirmation Page
Installation Timeline for DTE Orders Customer Tip: Due dates will be communicated via to the customer. They should pay close attention to requested Action Steps! Transfer Orders 13 days New Phone Orders 4 days
Do not disconnect current services at this point 2 reasons you may need to contact your current provider: 1.Ask current provider to remove any hold/freezes on the line(s) 2.Ask current provider to separate phone and Internet services Important – If Transferring Number
When your customer is placing an order remind them of the following: They can authorize employees They will be asked to enter your Business ID They will be asked to enter your address They will be asked to enter their business number or date of birth The monthly recurring charges will be charged to credit card on file Important Ordering Reminders
How do I install? Follow the steps outlined in the Quick Start Guide for easy installation Included in product shipment Available in Support section of DigitalTalk Express pages Equipment Arrives Included in shipment: Quick Installation Guide
Installation Step 1 – Setting Up the Base Unit 1.Plug the handset cord into the handset and into the side of the base unit. 2.Plug the AC Adapter into the outlet. 3.Plug the AC Adapter into the back of the base firmly. 4.Connect your Ethernet cable to the LAN port. 5.Connect the other end of the Ethernet cable into an empty port in your Internet router. LAN Port
Installation Step 1 – Setting Up the Base Unit (con’t.) Startup process begins Solid green status light signals system is configured Process may take 5 minutes – do not unplug, disconnect or change any settings
Installation Step 2- Setting Up the Handse t 1.Take off the handset cover and install the 2 AAA batteries. 2.Replace the handset cover. 3.Plug the adapter into an outlet. 4.Connect the AC Adapter to the handset charger. Please note: Make sure to repeat this process for any additional handsets.
Installation Step 3 – Registering your Handset to the Base 1.From the handset press Menu using the center of the joystick. 2.Then press #130 on the keypad of the handset. 3.On the base unit, press and hold the ALL button for 4 seconds. The status indicator will then turn red. 4.When the handset starts ringing, press the ALL button on the base unit to stop. 5.Press OK on the handset and hold until a long beep sounds. Please follow these steps for EACH handset
VOICE MAIL Features INSTRUCTIONAL VIDEOS in the Support Section of Your ACN Direct Online Store Voic box for each line FYI – Your temporary password is set to 1234# Set up on Base Unit or Cordless Handset
Call Forward Not Reachable (Very Important!) Call Forward Always Call Forward No Answer CALL FORWARD Features CALL TRANSFER Transfer Internally or Externally Music and Announcements to callers who are placed on hold Simple Installation and Set Up DigitalTalk Express Advanced Features section of FAQs MUSIC on HOLD
Managing Your Account Myacncanada. ca. – DigitalTalk ® Express section My Account section
Support, FAQs & Guides Included in shipment: Quick Installation Guide Quick Reference Guide Short Tutorial Videos!