12/ 2 Content New Knowledgebase and FAQ abilities Improved Search Additional email protocols Improved history and messages log Better control in the End-User portal Better resolution per company More customizable fields Out-Of-Office and After Hours special notifications And more…
12/ 3 New Knowledgebase and Self Service abilities Single database for End Users’ Self Service and administrators’ KB Integration to service requests for automatic transferring of entries to the KB Search capabilities Tree View for an easier navigation 3 levels of categories
12/ 4 Improved Search Integrated into the helpdesk and assets lists view Additional filters available Maintaining sorting options “Go-To” option for quick direct access to specific service requests
12/ 5 Additional email protocols IMAP support in addition to the existing POP3 for email integration SSL secure mode for both POP3 and IMAP A combination of both IMAP and POP3 can be defined for multiple emails
12/ 6 Improved history and messages log The Information is clearer and more easily accessible All automatic notification are now saved and displayed in a messages log
12/ 7 Better control in the End-User portal End Users can now close service requests (configurable parameter) End users can now attach files even to an already submitted request, in order to clarify their problem
12/ 8 Better resolution per company Operating hours can now be implemented separately for each company Due dates are now also configurable for each company, if needed “Open Service Request by Company” report is now available on the Manager Portal
12/ 9 More customizable fields Many customizable fields were added to allow even better flexibility in SysAid: –Software Products –Suppliers –Assets
12/ 10 Out-Of-Office and After Hours special notification After hours notifications can be set to improve your communication with your users “Out of Office” can now be set in order to redirect any requests to another available administrator during your absence
12/ 11 And much more… Gantt chart improvement License information Audit log More tweaks and many bug fixes… Read all about it in our release notes !
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