2 Which (AHP) services have adopted 7-day working? Stroke Unit 2012 Jan.Orthopaedics 2013 Sept/Oct.Medical/Surgical 2014 May.
3 What were the drivers for this change? Stroke Unit- Commissioned service with an expectation of 5 day (45min) Standard 7. Initial local thoughts that would be a 7 day contact expectation. Expectation that assess patient within 24hrs of admission.Orthopaedic- Enhanced recovery programme, reduced mortality figures.Medical/Surgical - Keogh reduction in mortality figures. Trust moving one site to seven day working Lincoln selected initially with all sites moving.
4 What were the staff engagement processes used during this change? Consultation with all staff groups , contract change.Opportunity for 1:1’s frequently asked questionsEach speciality met with team leads to discuss potential issuesDelivered to staffMet again to discuss implementation allow time for feedbackReview after implementation with key members / representation of team
5 Were AHPs involved in leading this change? Yes in conjunction with Human Resources
6 How well have AHPs adapted to this change? Have some adapted differently than others?Occupational Therapy have struggled due to small numbers of staff.Prior to implementation:1:1’s individual consulted re personal circumstancesGrief cycleFears:Stress – no evidenceLeadership - more static postsQuality- no increase in complaintsPrioritisation- may have some impactSupervision- no evidenceChildcare at weekends
8 How well have AHPs adapted to this change? Have some adapted differently than others?After implementation:Benefits realised re use of days off to reduce annual leave used in school holidays.Ability to access amenities in the week
9 Are partnership changes/agreements in place with Local Authority services to support ULH 7-day working patterns?NoAs trust moves in this direction then talks with other providers to join up this work.
10 Were pilot projects used in the first instance Were pilot projects used in the first instance? If so, how long did they run for and how were they evaluated?Pilot in Grantham Orthopaedics
11 What is working well and not so well? Positive:Forced teams to improve communicationForced teams to work together to cover rota’sClearer SOP’s in placeManager rotaChallenges:Reduced workforce in the weekPrioritisation of patientsAnnual leave/ sickness impactsMore difficult to track individuals
12 What outcome measures/metrics are being used to evidence impact on service delivery/patient experience?Patient satisfaction surveysStaff stress surveyQuality ward audits
13 What are the future plans for 7-day working at UHL ….? All Trust services to become 7/7 this financial year.