Presentation is loading. Please wait.

Presentation is loading. Please wait.

Aleph Direct for IDS Lucerne folie Zentral- und Hochschulbibliothek Luzern www.zhbluzern.chhomepage First experience IGELU Berlin september 8, 2013.

Similar presentations


Presentation on theme: "Aleph Direct for IDS Lucerne folie Zentral- und Hochschulbibliothek Luzern www.zhbluzern.chhomepage First experience IGELU Berlin september 8, 2013."— Presentation transcript:

1 Aleph Direct for IDS Lucerne folie Zentral- und Hochschulbibliothek Luzern First experience IGELU Berlin september 8, 2013

2 Aleph Direct folie Zentral- und Hochschulbibliothek Luzern Aleph-Installation hosted by Exlibris System-Level maintenance by Exlibris (Backup, Oracle etc.) Application-Level (Aleph-System- Administration) by the customer

3 First Experience: The short version folie Zentral- und Hochschulbibliothek Luzern It works very well (better than expected ;-) Communication good (but could sometimes have been a little bit clearer/faster)

4 And now some details folie Zentral- und Hochschulbibliothek Luzern Who are we? Where did we start ? Why ‚Aleph Direct‘ ? Chronology Daily business questions/aspects

5 ZHB Luzern / IDS Lucerne ZHB: Zentral- und Hochschulbibliothek: (Central and University Library of Lucerne) (Main library the local library network IDS Lucerne) IDS Luzern: Information Network of German Speaking Switzerland, local network Lucerne (25 libraries, university, university of applied sciences, university of teacher education, special libraries) Part of the national ‘IDS’ (Informationsverbund Deutschschweiz) Staff IDS Lucerne : ca. 150 people 1.2 Million Bib, 1.6 Million Items Circulation: 500’000 p year Aleph since 1999 Licenses: 58 staff / 45 WWW folie Zentral- und Hochschulbibliothek Luzern

6 IDS - Information Network of German Speaking Switzerland folie Zentral- und Hochschulbibliothek Luzern

7 ZHB Luzern / IDS Lucerne Aleph since 1999 Aleph server locally installed (Sun / Solaris) Sun E450: (Aleph V11 – V14) Sun Fire V440: (Aleph V16 – V20) System-Knowhow not too big; external support for Oracle-Issues, Backup-Architecture a.s.o. Very stable, almost never problems on system level, but system becoming slow We were planning to install new Linux-Server for 2013 (V21) folie Zentral- und Hochschulbibliothek Luzern

8 Other Ex Libris products SFX (common installation in IDS) Metalib (common installation in IDS, ended in 2013) Metalib+ for IDS Lucerne = Primo Central Hosted installation since 2012 (first steps with Primo) folie Zentral- und Hochschulbibliothek Luzern

9 Offers Ex Libris 2012 Offer for Primo hosted Offer for Aleph hosted (‘Aleph Direct’) (better price than earlier offers...) Being interested in a) Discovery-Tool and b) Solution for Aleph-Hosting 2013ff we decided to go for this package (Aleph Direct + Primo Direct) In the future, we probably all will have cloud computing  why not start already? folie Zentral- und Hochschulbibliothek Luzern

10 Ex Libris Services (contract) 2.1. Aleph Direct Aleph Direct is an application hosting package. The application is hosted on hardware owned by Ex Libris at a central data center. Ex Libris maintains ownership and responsibility for the ongoing maintenance of the application, including installation of software updates and upgrades. The User is responsible for maintaining the connectivity (with acceptable bandwidth) of the workstations and end users to the main Internet, including network connectivity to the application, and connectivity between the application and the User’s local applications interacting with the application, as well as creating and maintaining firewall definitions and opening required ports that permit access to the application. (a) Hosting implementation services provided by Ex Libris include: 1. Production hardware platform 2. Hardware maintenance x 7 professional operators 4. Centralized backup facilities 5. Redundant environmental systems (power, cooling, and humidity) 6. Robust UPS facilities 7. Diesel power generators (independent power plant) 8. No fewer than 3 ISPs providing OC3-level bandwidth to the facility with load balancing 9. Redundant routers 10. Backup tapes are stored at the data center, with separate offsite long-term retention. (b) Hosting ongoing services provided by Ex Libris include: 1. Disk backups to tape 2. Offsite storage of backup tapes 3. Server monitoring 4. Hardware system upgrades, patches, and maintenance 5. Operating system upgrades, patches, and maintenance 6. System security 7. Application availability (c) Aleph Direct ongoing services provided by Ex Libris include: 1. Ongoing service pack implementation. 2. Ongoing version upgrades. folie Zentral- und Hochschulbibliothek Luzern

11 Ex Libris Services (contract) EXHIBIT D : HOSTED ENVIRONMENT SERVICE LEVEL AGREEMENT 1.Availability For the duration of the Agreement, Ex Libris will use commercially reasonable efforts to ensure that the Programs are available for access and use in accordance with the Agreement (the "Service") at an annual Uptime Percentage (defined below) of at least 99.5%, as measured over any calendar year. Upon request, Ex Libris shall provide the User with a report of any Downtime during a calendar quarter (the "Quarterly Report"). 2. Definitions "Scheduled Downtime" means any shutdown of the Service for repairs and/or maintenance including installing any updates, new releases and upgrades during a Measured Period. Ex Libris will use its reasonable efforts to provide the User with at least seven (7) days notice in advance of any Scheduled Downtime. Ex Libris will use commercially reasonable efforts to (i) ensure that the Scheduled Downtime falls between the hours of Saturday 20:00 and Sunday 06:00 CET; and (ii) minimize Scheduled Downtime. 3. SLA Exclusions 4. Low Uptime Percentage 5. Support Incidents 6. 24x7 Monitoring The Ex Libris hub team provides 24x7 coverage for the Service by monitoring and alerting on any issues or problems with: - servers - operating systems - network devices (switches/routers) - backup systems - server side performance folie Zentral- und Hochschulbibliothek Luzern

12 Chronology November 2012: Idea ‘Aleph Hosting’ December 2012ff: Offer Ex Libris, negociations March 2013: Contract April 2013: Planning Mai 2013, Week 21/22: Installation Server (EXL) June 2013, Week 23/24: Upgrade Express (EXL – Lucerne) June 2013, Week 25/26: User Tests on V21 (Lucerne) July 2013, Week 27/28: Service Pack, Last Details (Lucerne) folie Zentral- und Hochschulbibliothek Luzern

13 Chronology ff 14./15. July 2013: Switch to production August 2013: Installation Testserver (=copy of production) folie Zentral- und Hochschulbibliothek Luzern

14 3 steps a) Version 20 to Version 21 b) Solaris to Linux c) Local installation to external installation folie Zentral- und Hochschulbibliothek Luzern

15 Issues for us (I) Where is our server? Our restrictions: Server can be abroad, but it must be Europe; certainly not US. Ex Libris works with (Computer/Data center worldwide, our installation in Amsterdam)  ok folie Zentral- und Hochschulbibliothek Luzern

16 Issues for us (II) circulation performance (distance to server 900 km instead of 20m or 1 km)  Till now we are happy with performance and connection! folie Zentral- und Hochschulbibliothek Luzern

17 Issues for us (III) Cooperation too complicated?  it works well (daily work like in the past) For example: GUI-Access only open for registered IP-Adresses?  GUI-Access no restrictions (just restrictions you want to handle in server_ip_allowed)  Restrictions only for SSH/SFTP (just registered IP-Adresses), which is reasonable folie Zentral- und Hochschulbibliothek Luzern

18 Issues for us (IV) Loss of autonomy (some local programs/interfaces not allowed/not possible??)  Until now, everything works fine, e.g. - Dirlist (Pearl) (Tool for web based access to parameter tables) - SAP-Interface (PL SQL) (we do not have a lot of local specialities) folie Zentral- und Hochschulbibliothek Luzern

19 Issues for us (V) Access rights? Standard Aleph-User (aleph/oracle/sql) + sudo- rights where needed ILU01> sudo –l Matching Defaults entries for aleph on this host: !lecture, tty_tickets, !fqdn User aleph may run the following commands on this host: (root) NOPASSWD: /exlibris/aleph/u21_1/alephe/apache/bin/  Until now, we are ok with sudo rights – when we need more, we can talk to Exlibris folie Zentral- und Hochschulbibliothek Luzern

20 Issues for us (VI) Exlibris to be stingy with Disk-Space?  Until now no problems, enough space for temporary needs ILU50> df –h Filesystem Size Used Avail Use% Mounted on (fs1) 28G 6.3G 20G 24% / (fs2) 3.9G 1.5G 2.5G 37% /dev/shm/dev/vda1 (fs3) 194M 53M 131M 29% /boot (fs4) 310G 210G 101G 68% /exlibris folie Zentral- und Hochschulbibliothek Luzern

21 Issues for us (VII) Can we work on the SQL-Level as we did the last 14 years? (f.ex. Global updates in Z30) Lucerne: Do we have the same rights to work on sql? Ex Libris: Select ok, Update forbidden (for all Aleph- Installations: local or hosted) Lucerne: But we are used to update data on sql-level! Ex Libris: You will have same users/access-Rights in the hosted version as before, so you can work in the same way. folie Zentral- und Hochschulbibliothek Luzern

22 People concerned Exlibris (Germany): - 1 project manager - 1 technical consultant - 1 Implementation Consultant - ‘cloud team’ Lucerne: - 1 project manager - 1 system librarian folie Zentral- und Hochschulbibliothek Luzern

23 who did what Exlibris: - Initial installation V21 - Installation u-tree - [Initial export/import Oracle]  by ourselves - Upgrade-Express (UPX) steps <1000 (parameters) Lucerne: - Adapting parameter tables - 2 x Export/Import of Oracle and UPX step > 1000 (oracle tables) - Service Pack 2 weeks prior to STP - Final Export/Import Oracle + UPX step > 1000 folie Zentral- und Hochschulbibliothek Luzern

24 Special problems STP planned to be done by ourselves (out of office hours!) Saturday :00 to Sunday :00 Starting with unexpected problem: imprudent killing a first launch of the Oracle-Export- script (it was not launched in the background) caused an Oracle Error and blocked the export  needed Exlibris support 7x24hub in Israel Support was very very good, problem solved in the early morning folie Zentral- und Hochschulbibliothek Luzern

25 Communication during project In general good and uncomplicate But could sometimes be improved: - communication of some important parameters/informations took a long time - Some technical questions needed (too) many mails One explanation/reason: vacation period (june/july) folie Zentral- und Hochschulbibliothek Luzern

26 Backup Exlibris offers 7x24 service (no down time for Backup) We decided to have a shutdown/restart once a week crontab aleph-user: * * 0 /exlibris/aleph/u21_1/alephe/aleph_shutdown * * 0 /exlibris/aleph/u21_1/alephe/aleph_startup folie Zentral- und Hochschulbibliothek Luzern

27 Monitoring There are server level checks, that are not related to the product: 1. Disk space 2. CPU 3. Load 4. Ping There are app level checks: 1. Search in the Aleph 2. Oracle health checks 3. J-Boss (For interoperability with Primo) In general, the checks are done every minute and create a critical alert if there is a sequence of 3 failed checks. But this can change, according to the level of false alerts we get and load on the monitoring system. If the customer wants to take down its Aleph, they need to let us know in advance so that we shut down the monitoring. Otherwise we will think that they are down and will try to restart their Aleph, which can ruin any work they are doing folie Zentral- und Hochschulbibliothek Luzern Only after 30 Minutes! (which is for us reasonable and ok) (SI )

28 List Mon, 6 May 2013 Hello All – IGELU-ELUNA-HOSTED-L is an unmoderated discussion list for users of Ex Libris’ Cloud Services. It is a way for users to share alerts and information specifically about that service, such as questions about connectivity or response problems. It’s an extremely low-traffic list. The only messages are generally the rare “Our catalog (or any other product) seems to be off line, is anyone else having that issue” posting. Discussions of specific Ex Libris products should be posted to the appropriate lists, such as Voyager-L or Aleph500-Discuss-L. folie Zentral- und Hochschulbibliothek Luzern

29 Thank you folie Zentral- und Hochschulbibliothek Luzern Further informations Philipp Marti Head IT ZHB Luzern september 8, 2013


Download ppt "Aleph Direct for IDS Lucerne folie Zentral- und Hochschulbibliothek Luzern www.zhbluzern.chhomepage First experience IGELU Berlin september 8, 2013."

Similar presentations


Ads by Google