1. Plenary session Bernard Longden

2. Part 1 30 th Forum – Copenhagen 2008 Part 2 Polishing the silver: are we really improving higher education? Part 3 Closing comments and summing up

3. Part 1 30 th Forum – Copenhagen 2008

4. Part 2 Polishing the silver: are we really improving higher education?

5. Institutional Research in North America and Europe The Universities in a Changing World - adaptation or guidance? The Pyramid of Decision and other Approaches The University as an open system Institutional Research in North America and Europe

6. Beyond Retrenchment: Planning for Quality and Efficiency Universities in the Melting Pot: Institutional Research as a tool for Change Information for Excellence The Changing Relationship between Government and Higher Education: The management challenge Evaluation of teaching and research in planning and management of institutions of higher education

7. Towards Excellence in European Higher Education in the 90s Quality and Communication for Improvement Managing the Higher Education Environment Higher Education in Europe for Tomorrow: Strategy for Cooperation or Competition? Higher Education in a Changing Environment: Regional, National and TransNational Issues

8. Less Administration, More Governance: Professional Leadership for Academic Professionals Dynamics in Higher Education: Traditions Challenged by New Paradigms Higher Education in the Market Place: strategies of survival and success The University of the Twenty First Century Higher Education Institutions: open to innovation, willing to learn

9. New Realities - Renewed Institutions Institutional Responses to Mass Higher Education: The Challenge of Social Change and technological Development Diversity and Harmonisation in Higher Education Crossing National, Structural and Technological Borders: Development and Management in Higher Education Building Bridges and Enhancing Experience

10. Knowledge Society Crossroads Enduring Values and New Challenges in Higher Education Who runs higher education in a Competitive World? In Search of Identity: Dilemmas in Higher Education

11. Polishing the silver: are we really improving higher education Copenhagen 2008 Fighting for harmony– students, society and the academy in tune Vilnius 2009

13. Part 3 Closing comments and summing up

14. Integral Rumsfeld Efficacy Analyser Three measures taken by the instrument Results for the 30 th Forum

15. First it measured the known knowns; (there are things we know we know.) It then determined known unknowns; (that is to say we know there are some things we do not know.) Finally it assessed unknown unknowns (the ones we don't know we don't know.”) Donald H. Rumsfeld, Department of Defence - news briefing, February 12, 2002   ?

16. Integral Rumsfeld Efficacy Analyser (IREA) IREA A safe journey home