Presentation on theme: "Workplace Violence Prevention & The NYS WPV Act"— Presentation transcript:
1Workplace Violence Prevention & The NYS WPV Act J. Brett Carruthers, CSPManager, Risk ServicesNew York Municipal Insurance Reciprocal
2What is Workplace Violence? Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the workplaceThis includes, but is not limited to, municipal buildings and the surrounding perimeters, including the parking lots, field locations, clients’ homes and traveling to and from work assignments
3Workplace Violence Includes: BeatingsStabbingsSuicidesShootingsRapesNear-suicidesPsychological traumasThreats or obscene phone callsIntimidationHarassment of any natureBeing followed, sworn or shouted at
4Did You Know?Supervisors or domestic partners are typically the victims of workplace violence.Each week, an average of 20 people are murdered & over 28,800 are assaulted at work in the United States.The Grim Reality of WPV.
5EXAMPLES Verbal threats to inflict bodily harm Vague or Covert Threats Attempting to cause physical harmStriking, Pushing and other Aggressive Physical Acts against another person
6TYPES OF WORKPLACE VIOLENCE Violence by StrangersViolence by Customers or ClientsViolence by Co-WorkersViolence by Relatives
7EXTENT OF PROBLEM We live in an increasingly violent culture Job-related homicides were the third leading cause of death for all workers.The #1 cause of occupational death for female workers.The #2 cause of occupational death for male workers.
8ECONOMIC IMPACT 1.1 Million Lost Work Days $55 Million Lost Wages Lost ProductivityLegal ExpensesProperty Damage,Public RelationsIncreased Security
10Risk Factors for Violent Behavior Cruelty to AnimalsHigh Risk Behavior(s)Destruction of PropertySubstance AbuseSocially IsolatedBullyingHistory of VictimizationHistory of ViolenceRecent Experience of Loss, Shame or Humiliation
11What is the NYS Workplace Violence Prevention Act? On June 7, 2006 New York State passed legislation, Article 27-b of the Labor Law, that requires public employers to perform a workplace evaluation or risk assessment at each worksite and to develop and implement programs to prevent and minimize workplace violence.
12WPV Program Requirements Effective March 4, 2007Risk Evaluation DeterminationWritten Workplace Violence Prevention ProgramEmployee InformationEmployee Training
13What is a Risk Evaluation? A Risk Evaluation is an inspection orexamination of the workplace to findexisting or potential hazards (RiskFactors) for workplace violence
14RISK EVALUATION ELEMENTS History of Past IncidentsPESH SH900 Injury and Illness LogEmployee SurveyPhysical Workplace Security Building Surveys
15RISK FACTORS Contact with the public Working late night or early morningExchanging money with the publicWorking alone or in small numbersUncontrolled access to the workplaceHaving a dynamic workplace such as law enforcement, public health, mental health or social service employees
16Written Workplace Violence Program Components Board Adopted Policy Statement (20+ Employees)Discussion of Workplace Risk FactorsDiscussion of Workplace Violence Mitigation MethodsWorkplace Violence Reporting Form and Procedure
17Policy Statement Signed by the Board Management Commitment Employee Involvement
18EMPLOYEE INFORMATION Requirement of the WPV Prevention Program Risk Factors in their workplacesLocation and availability of the written WPV Prevention Program
19EMPLOYEE TRAINING Initially or Upon Assignment and Annually Thereafter Review of the WPV Prevention ProgramThe importance of preparation in preventing violence
20Employee Training & Education The Act ItselfYour Workplace Violence ProgramRisk Factors IdentifiedLocation of Written ReportProtective MeasuresEmployer-initiated Protective Measures
21HAZARD CONTROL METHODS Make high risk areas more visibleInstall appropriate perimeter lightingUse drop safesDecrease cash on handChange Deposit Times and RoutesPost signs – stating limited cashTrain employees in conflict resolution skills
23Administrative and Work Practice Controls Develop Procedures for Opening and ClosingLimit Access to Remote DoorsAdopt Procedures for off-site workEvaluate Staffing Needs for High Risk Locations/TimesWorking Relationship With Law Enforcement
24WPV Incident Reporting Procedure All Incidents of Workplace Violence Must Be ReportedNeed to Determine who will be notified and whether law enforcement needs to be involved.Initial Reports may be made orally, then followed up with written report on Workplace Violence Reporting Form
25Barriers to Reporting “That kind of thing doesn’t happen here.” “They won’t come after me.”“I can’t report this he’ll come after me.”“I don’t want to get anyone into trouble.”“When something happens people will know how to react.”“People just snap!”These are actual quotes from individuals involvedin incidents of WPV. Note the element of denialand the giving the individual the “benefit of adoubt”.
26Incident Reporting Procedures To be completed by appropriate SupervisorReviewed with EmployeesInvestigation completedConfidentiality stressedRetaliation stressed
27Crisis Counseling Services Can usually be arranged via the Municipality’s Employee Assistance Program at no additional charge.Need to determine when these services will be activated.
28Crisis Counseling Services Activation Example Crisis Counseling will be provided after there have been workplace violence incidents involving:Serious Physical Harm to 1 or more employeesA Hostage Situation involving 1 or more employeesAn Employee Death
29Additional Resources NYS DOL Safety and Health Website NIOSH NIOSHFBI
30IN SUMMARY Risk Evaluation WPVPP (> 20 employees, must be written) List of Risk FactorsControl MethodsInformation and TrainingInitial AssignmentAnnually Thereafter