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PowerPoint for Computer Service and Repair by JoAnne Keltner Goodheart-Willcox Publisher 18604 West Creek Drive Tinley Park, IL 60477 www.g-w.com  Goodheart-Willcox.

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Presentation on theme: "PowerPoint for Computer Service and Repair by JoAnne Keltner Goodheart-Willcox Publisher 18604 West Creek Drive Tinley Park, IL 60477 www.g-w.com  Goodheart-Willcox."— Presentation transcript:

1 PowerPoint for Computer Service and Repair by JoAnne Keltner Goodheart-Willcox Publisher West Creek Drive Tinley Park, IL  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only.

2  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Chapter 15 PC Troubleshooting

3  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Troubleshooting Troubleshooting a PC requires a combination of the technician’s knowledge, intuition, and experience.

4  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Importance to the PC Technician When troubleshooting a PC, “time is money.” Therefore, it is important that you hone your knowledge and experience of common PC problems. Doing so will strengthen your intuition and help you to make repairs more quickly.

5  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Objectives State commonly practiced troubleshooting steps. Identify the three stages of computer operation. Recognize common startup problems and understand their causes. Restart a PC in a variety of troubleshooting modes.

6  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Objectives Identify the appropriate diagnostics utility to use given a specific problem. Step through a PC’s boot sequence. Explain basic data recovery methods.

7  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Presentation Outline Troubleshooting Procedures Data Recovery Techniques Troubleshooting and Repair Tools Common Problems System Maintenance 5 5

8  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Troubleshooting Procedures 1 1

9  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Common Sense Practices 1.Determine the major area at fault.Determine the major area at fault 2.Determine what action occurred just prior to failure or problem.Determine what action occurred just prior to failure or problem 3.Write down settings before you change them.Write down settings before you change them 4.Work slowly.Work slowly 5.Think!Think Click each link for details.

10  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. 1. Determine Major Area at Fault There are three major fault areas to be considered: Hardware failure. Software failure. User-generated problems. The most common error or problem is a user-generated problem.

11  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. 2. What Happened Last? New hardware installed? New software installed? Did user change any settings? Was an or attachment opened?

12  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. 3. Write Down Settings Write down settings that you change. Do not depend on your memory! Be sure to return the settings to the way you found them—not doing so can result in a free service call.

13  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. 4. Work Slowly Do not rush—doing so can create more problems. Proceed methodically at a constant pace.

14  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. 5. Think! Make two lists: What you know is not the problem. Possible problems. Check the Web site of the BIOS, PC, and operating system manufacturer for the problem. Consult fellow technicians.

15  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Isolating the Problem Determine at what stage the problem is occurring. StageWhen It OccursMost Likely Problem FirstPOST to turning control over to the OS. Hardware failure. SecondOS boot up progress bar to system logon. Corrupt operating system file or a driver. ThirdFirst appearance of desktop. Corrupt or incompatible drivers and files, such as a DLL.DLL

16  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review What are the three major fault areas? Hardware failure Software failure User-generated problems

17  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review What two lists should you make when troubleshooting a problem? What you know is not the problem. Possible problems.

18  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review What are some resources you can check to troubleshoot a problem you have never encountered before? Web site of the BIOS, PC, and operating system manufacturer. Fellow technicians.

19  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review A computer tries to boot. There are two or more beeps and no video. At what stage of operation is the problem occurring? First stage

20  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review After a user logs in, a blue screen error occurs. At what stage of operation is the problem occurring? Third stage

21  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review The operating system progress bar appears at the bottom of the screen; however, the system never boots to the desktop, but rather stalls. At what stage of operation is the problem occurring? Second stage

22  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Common Problems 2 2

23  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Most Common Problems Blue screen error. Blue screen error Startup problems. Startup problems PC is dead. PC is dead Power light on, but no activity. Power light on, but no activity No video. No video System crashes or reboots. System crashes or reboots Setup error displays. Setup error displays Mechanical hard drive failure. Mechanical hard drive failure MBR failure. MBR failure Problems after a hardware upgrade. Problems after a hardware upgrade Dust accumulation. Dust accumulation Click each link for details.

24  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Blue Screen Error A blue screen error is a blue screen that appears with an error code and freezes the system.blue screen error Common causes are the following: Defective hardware. Corrupt files. System BIOS settings beyond the capability of the hardware. Third-party software containing bad code. Bad code in the Windows operating system.

25  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. How to Troubleshoot Blue Screen Errors Write down the code. Search Microsoft support Web site.

26  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Startup Problems A startup problem includes any one of the following symptoms:startup problem PC is dead. Power light on, but no activity. Two or more beeps and then no video. Setup error displays. PC powers on, but there is no hard drive activity. System crashes or reboots for no apparent reason.

27  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. PC Is Dead Make sure the PC is plugged into a power source. Check the power source for power. Swap out the power supply and test the PC.

28  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Power Light On, but No Activity Check for power good signal. Check connection from power supply to the motherboard. Reseat the CPU. May be a defective motherboard.

29  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. No Video Two or more beeps: Make sure monitor is plugged into computer and power source. Reseat video card. Replace video card. Decode the beep error. Normal activity: Check if monitor is plugged into computer. Swap out monitor for a known good monitor. Reseat video adapter card or change it.

30  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. A Setup Error Displays PC powers on, but no drive activity. Make sure drive is identified in the CMOS. Check connections between the power supply and hard drive and motherboard. Boot with a system disk and see if you can access the hard drive. If you can access the hard drive, you may have a problem with the operating system.

31  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System Crashes or Reboots Check power supply and cables. Check for excessive heat on the CPU. Reseat CPU and memory. Could be motherboard, virus, or corrupted operating system.

32  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Mechanical Hard Drive Failures Clue: Unusual sound when the hard drive is accessed. Solution: Replace the hard drive.

33  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. MBR Failure If damaged, computer will not boot. Boot with a boot disk and enter dir c: at command prompt to see if drive is accessible. If accessible, back up any important data. To back up to a CD-RW, must boot PC with a system restore CD and load CD-RW drivers.system restore

34  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Using Fdisk/MBR Use only as a last resort. Do not use on a multiple boot system. Do not use if the hard drive was set up with an overlay program.

35  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Problems after a Hardware Upgrade Cable connection may be loose or left disconnected. CPU fan disconnected. Data cable attached incorrectly. Data cable pinched in the case. Hardware incompatible.

36  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Dust Accumulation Can cause heat-related problems. Blocks air filter, preventing proper air circulation. Remove dust with a can of compressed air or a vacuum designed for PCs.

37  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Boot Sequence Review Windows 95/98/Me. Windows 95/98/Me Windows 2000/XP. Windows 2000/XP Windows Vista. Windows Vista Linux. Linux Click each link for details.

38  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows 95/98/Me Boot Sequence 1.POST 2.Bootstrap program 3.io.sys 4.msdos.sys 5.system.dat 6.config.sys 7.command.com 8.autoexec.bat 9.win.com 10.krnl386.exe 11.gdi.exe 12.user.exe

39  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Kernel and Boot Mode A Windows NT operating system has two modes of operation: kernel and boot. Kernel mode oversees system resources and processor actions. Kernel mode User mode is the actual user interface with the operating system. User mode

40  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows 2000/XP Boot Sequence 1. Power-on self-test (POST) 2. MBR 3. NTLDR 4. boot.ini 5. ntdetect.com 6. ntoskrnl.exe 7. hall.dll 8. winlogon.exe

41  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows Vista Boot Sequence 1. Power-on self-test (POST) 2. MBR 3. bootmgr 4. winload.exe 5. ntoskrnl.exe 6. hal.dll 7. smss.exe 8. winlogon.exe

42  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Linux 1.POST 2.Bootloader program, such as lilo 3.Linux kernel 4.init program

43  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review What are some causes of blue screen errors? Defective hardware. Corrupt files. System BIOS settings beyond the capability of the hardware. Third-party software containing bad code. Bad code in the Windows operating system.

44  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review What are some things to check and do if the PC appears dead? Check that the PC is plugged into a power source. Check the power source for power. Swap out the power supply and test the PC.

45  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review Reseat the _____ if the power light on the PC is on but there is no activity. CPU

46  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review If a computer shows normal activity but no video, reseat the _____ card or change it. video adapter

47  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Troubleshooting and Repair Tools 3 3

48  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows Troubleshooting Tools Microsoft System Information. Microsoft System Information Dr. Watson. Dr. Watson System Configuration Utility. System Configuration Utility DirectX Diagnostic Tool. DirectX Diagnostic Tool System File Checker. System File Checker Windows Report Tool. Windows Report Tool Event Viewer. Event Viewer Registry Editor. Registry Editor Remote Assistance. Remote Assistance Problem Reports and Solutions. Problem Reports and Solutions Reliability and Performance. Reliability and Performance Memory Diagnostics Tool. Memory Diagnostics Tool Click each link for details.

49  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Microsoft System Information Microsoft System Information displays detailed information about the hardware and software in the system. Accessed in Windows XP through Start | All Programs | Accessories | System Tools | System Information. Also accessed by typing msinfo32 in the Run dialog box of Windows XP or the Search box of Windows Vista. 98 Me XP Vista

50  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System Information Screen 98 Me XP Vista

51  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Dr. Watson Dr. Watson is used to diagnose software problems and when contacting technical support. Collects info about the PC just before and during a software application fault. Tracks down the program that caused the fault. Reports the part of memory and the program that caused the fault Me XP

52  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Accessing Dr. Watson Me XP

53  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Dr. Watson Advanced View Fig Me XP

54  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Setting Up Dr. Watson in Windows XP XP

55  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System Configuration Utility The System Configuration Utility allows you to select a startup type and to modify the config.sys, autoexec.bat, system.ini, and win.ini files. Can eliminate suspected areas of trouble. Accessed by entering msconfig into the Run dialog box Me XP Vista

56  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. SCU—Windows 95, 98, Me Me

57  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. SCU—Windows XP XP

58  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. SCU—Windows Vista Vista

59  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. SCU—Startup Me XP Vista

60  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. DirectX Diagnostic Tool The DirectX Diagnostic Tool checks every DirectX file for problems. Allows you to look for non-Microsoft approved program labels. DirectX files are used for game development and all types of multimedia programs Me XP

61  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. DirectX Diagnostic Tool— DirectX Files Me XP Vista

62  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System File Checker The System File Checker checks for corrupt, changed, or missing files from Windows- based applications. Can be used to restore system files. To run on a Windows 95, 98, and Me PC, access through the System Information Utility or enter sfc in the Run dialog box. To run on an Windows XP or Vista PC, enter sfc at the command prompt Me XP

63  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System File Checker—95, 98, and Me Me

64  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System File Checker—XP XP

65  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows Report Tool The Windows Report Tool allows PC system settings to be copied and sent to technical support for evaluation. 98 Me XP

66  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Accessing WRT—98 and Me 98 Me

67  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows Report Tool—98 and Me 98 Me

68  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Accessing Windows Report Tool—XP XP

69  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows Report Tool Setup—XP XP

70  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows Report Tool Choose Programs —XP XP

71  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Event Viewer Allows you to view the application, security, and system log files. Valuable troubleshooting and security tool. Can view information in chronological order or by categories. Windows Vista has an enhanced version of this tool XP Vista

72  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Event Viewer 2000 XP

73  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Event Viewer—Vista Vista

74  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Event Viewer Event Properties— Vista Vista

75  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Registry Editor Allows you to view and modify registry contents. In Windows versions earlier than Windows XP, regedit.exe and regedt32.exe are two separate programs. In Windows XP and Vista, running regedt32.exe runs regedit.exe Me XP Vista

76  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Registry Editor HKEY_CLASSES_ROOT Object linking and embedding (OLE) information and how files are associated. HKEY_CLASSES_ROOT Object linking and embedding (OLE) information and how files are associated. HKEY_LOCAL_MACHINE Information specific to the local computer. HKEY_LOCAL_MACHINE Information specific to the local computer. HKEY_CURRENT_USER Information about the current workstation user. HKEY_CURRENT_USER Information about the current workstation user. HKEY_USERS Information for each user of this workstation. HKEY_USERS Information for each user of this workstation. HKEY_CURRENT_CONFIG Display and printer settings. HKEY_CURRENT_CONFIG Display and printer settings Me XP Vista

77  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Remote Assistance Allows a user to invite another user to access their computer and to assist in a repair. User sends an invitation to the technical support person. Technical support can chat with the user while they repair the computer. XP Vista

78  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Remote Assistance Setup XP Vista

79  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Remote Assistance—Ask for Assistance 1 XP Vista

80  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Remote Assistance—Ask for Assistance 2 XP Vista

81  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Remote Assistance—Ask for Assistance 3 XP Vista

82  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Problems and Solutions Identifies problems as they occur on the system. Can be used to automatically find solutions. Problems are automatically reported to Microsoft via the Internet. If a solution is known, it is sent to the computer. History of problems and solutions can be viewed through Start | Maintenance | Problem Reports and Solutions. Vista

83  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Problems and Solutions Vista

84  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Reliability and Performance A new addition to the Microsoft Computer Management Console. Displays the current condition of the CPU, disk drive(s), network adapter, and memory. Vista

85  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Reliability and Performance Vista

86  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Memory Diagnostics Tool Diagnoses memory chip problems. If it detects a problem, it automatically restricts the use of the problem RAM cell locations. From the menu access Start | All Programs | Administrative Tools. Right-click Memory Diagnostics Tool and select Run as administrator. Or, right-click Command Prompt in the Start menu and select Run as administrator. Click Continue and then enter mdsched at the command line. Vista

87  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Memory Diagnostics Tool Dialog Box Vista

88  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Memory Diagnostics In Progress Vista

89  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows Boot Options When to use boot options. When to use boot options Windows 98 Boot options. Windows 98 Boot options Windows XP Boot options. Windows XP Boot options Windows Vista Boot options. Windows Vista Boot options Click each link for details.

90  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. When to Use Boot Options System boot stalls for an unusually long time. Printer problems (as a last resort only). Video display problem. Computer shuts down or locks up for no apparent reason. Intermittent error condition.

91  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows 98 Boot Options Normal. Logged. Safe Mode. Safe Mode with Network Support. Step-by-Step Confirmation. Command Prompt Only. Safe Mode Command Prompt Only. Previous Version of MS-DOS.

92  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows XP Boot Options Safe Mode. Safe Mode with Networking. Safe Mode with Command Prompt. Enable Boot Logging. Enable VGA Mode. Last Known Good Configuration. Directory Service Restore Mode. Debugging Mode.

93  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows Vista Boot Options Safe Mode. Safe Mode with Networking. Safe Mode with Command Prompt. Enable Boot Logging. Enable low-resolution video (640  480). Last Known Good Configuration (advanced). Directory Services Restore Mode. Debugging Mode. Disable automatic restart on system failure. Disable Driver Signature Enforcement. Start Windows Normally.

94  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Repair Utilities System Restore. System Restore Recovery Console. Recovery Console Windows Recovery Environment (WinRE). Windows Recovery Environment (WinRE) Automated System Recovery. Automated System Recovery Click each link for details.

95  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System Restore System restore is used to restore a system to a previous state. Creates restore points, which are backups of system settings and configurations. Accessed through Start | All Programs | Accessories | System Tools | System Restore. Me XP Vista

96  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System Restore Options Me XP Vista

97  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Accessing Restore Points Me XP Vista

98  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Recovery Console Recovery Console is a last resort recovery utility. Referred to as “command console” and “repair console.” Uses text-based commands. Started from the installation disk. Select R to repair the system and C to enter Recovery Console XP

99  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Common Recovery Console Commands CommandDescription bootcfg Recovers multiboot system failures and reconfigures the boot.ini file. disable Disables a service or a driver. diskpart Manages disk partitions. enable Enables a service or a driver. fixboot Writes a new boot sector on a partition. fixmbr Repairs the master boot record. listsvc Lists all available services and drivers XP

100  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Windows Recovery Environment (WinRE) Launched by booting to the Windows Vista installation DVD and selecting Repair your computer. The first dialog box to appear will ask you to identify the correct drive or partition to repair. The second dialog box will present five options. Vista

101  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. WinRE—Repair Your Computer Vista

102  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. WinRE—Identify Drive or Partition Vista

103  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. WinRE—Five Options Vista

104  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Automated System Recovery (ASR) Automated System Recovery (ASR) automatically restores critical files that were backed up by Windows Backup utility. The Backup utility is accessed through Start | All Programs | Accessories | System Tools | Backup. XP

105  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. ASR Wizard Screen 1 XP

106  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. ASR Wizard Screen 2 XP

107  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. ASR Wizard Screen 3 XP

108  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Reinstalling the Operating System Reinstall OS if you cannot fix the problem with troubleshooting utilities. First, try fixing the problem with an upgrade. If upgrade does not fix the problem, completely reinstall the operating system.

109  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review Which of the following utilities is available only in Windows Vista and allows you to view a history of problems? A.Event Viewer B.Microsoft System Information C.Reliability and Performance D.Problem Reports and Solutions

110  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review Which of the following is a text-based utility used as a last resort? A.Automated System Recovery B.Recovery Console C.System Restore D.Registry Editor

111  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review Which of the following automatically restores critical files that were backed up by the Windows Backup utility? A.Automated System Recovery B.Recovery Console C.System Restore D.Windows Recovery Environment

112  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review Which of the following creates backups of system settings and configurations? A.Automated System Recovery B.Recovery Console C.System Restore D.Windows Recovery Environment

113  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review When may it be appropriate to use a boot option? System boot stalls for an unusually long time. Printer problems (as a last resort only). Video display problem. Computer shuts down or locks up for no apparent reason. Intermittent error condition.

114  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Data Recovery Techniques 4 4

115  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Data Recovery with Software Some third-party programs, such as Norton Disk Editor, can be used to recover data. Fig

116  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Data Recovery from a Failed Hard Drive Hard drive can be sent to a business that specializes in data recovery. Electronic circuit board can be replaced or platters can be removed and installed in another drive. Platter removal and installation must be done in a clean room.clean room

117  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review To recover data from a failed hard drive, the _____ can be replaced or the _____ can be removed and installed in another drive. electronic circuit board, platters

118  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review Platter removal and installation must be done in a _____. clean room

119  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System Maintenance 5 5

120  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Purpose Can help prevent future problems and improve system performance. Some maintenance tasks can be scheduled to perform automatically.

121  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Common Maintenance System backups. System backups Disk cleanup. Disk cleanup Disk defragmentation. Disk defragmentation Scandisk and Chkdsk. Scandisk and Chkdsk Installing patches. Installing patches Installing virus protection updates. Installing virus protection updates Cleaning the physical system. Cleaning the physical system Click each link for details.

122  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System Backups—Incremental An incremental backup backs up select files that have changed since the last backup of files.incremental backup The archive bit is reset. To restore data, you need the last full backup plus each incremental backup.

123  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. System Backups—Differential A differential backup saves files that have changed since the last full backup of all files.differential backup The archive bit is not reset. To restore data, you need only the last full backup and last differential backup.

124  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Disk Cleanup Utility Disk Cleanup utility can be used to regain hard drive space by removing the following: Temporary Internet files. Files in the Recycle Bin. Unused Windows components. Unneeded installed programs. Restore points.

125  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Accessing Disk Cleanup

126  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Disk Cleanup

127  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. More Options

128  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Disk Defragmenter Utility Rearranges all files on your hard drive into a continuous series of clusters. Improves performance. Should be run at least once per month and after running the Disk Cleanup utility.

129  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. ScanDisk and Chkdsk Should be performed on a regular basis and before running the Disk Defragmenter utility. Inspects the hard drive and corrects errors in the file structure, such as bad sectors, lost clusters, cross-linked files, and directory errors. ScanDisk found on Windows 98 and Me. Chkdsk found on Windows NT, 2000, XP, and Vista.

130  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Installing Patches Always check for the latest software patches for your operating system. Installing latest patches keeps the security level high. Some patches can have adverse effects on the computer system; always back up your system files before installing a patch.

131  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Virus Protection Updates Update your virus protection software regularly. Virus protection will fail if your virus program does not contain the latest virus definitions.

132  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Clean the Physical System Routinely check and clean the cooling system on the computer. Remove dust accumulation from passive heat sinks. Use a static-free vacuum cleaner. Remove dust and debris from keyboards, mouse, and the screen areas.

133  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review What is the purpose of PC maintenance? It can help prevent future problems and improve system performance.

134  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review Which of the following can be used to regain hard drive space? A.Chkdsk B.Disk Cleanup C.ScanDisk D.Disk Defragmenter

135  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review Which of the following can be used to rearrange files on your hard drive into a continuous series of clusters? A.Chkdsk B.Disk Cleanup C.ScanDisk D.Disk Defragmenter

136  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Review Always _____ your system files before installing a patch. A.back up B.clean up C.defrag D.ScanDisk

137  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Glossary

138  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Blue Screen Error A blue screen that appears with an error code and then freezes the system. Also referred to by Microsoft as fatal errors, stop errors, and stop error messages.

139  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Clean Room A room where dust and foreign particles have been completely eliminated.

140  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Differential Backup Operation that saves files that have changed since the last full backup of all files. The archive bit is not reset.

141  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Incremental Backup Operation that backs up select files that have changed since the last backup of files. The archive bit is reset.

142  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Kernel Mode Automatic Windows NT mode of operation that oversees the system resources and processor actions.

143  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Microsoft Dynamic Link Library (DLL) An executable file that can be called and run by Microsoft software applications or by third-party software programs.

144  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Startup Problem Problem that causes the computer to lock up during the boot process.

145  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. User Mode The actual user interface mode for the NT operating system. It is very restrictive, and many areas are not accessible by the user or user program.

146  Goodheart-Willcox Co., Inc. Permission granted to reproduce for educational purposes only. Discussion Question What troubleshooting tool or tools would you use to diagnose a PC that displays errors while loading programs during startup?


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