1. General PC Maintenance and Troubleshooting By: Cain Fairbanks

2. Top Five PC Problems 5. “The Blue Screen of Death” 4. Printer Issues 3. Issues With the “Green Screen” 2. Network Connectivity (User Logons) 1. E-Mail (Sending/Receiving)

3. Characteristics of Virus and Spyware Infection Extremely Slow Processing Inability to open programs Internet Homepage gets changed Constant redirection to unscrupulous websites Phishing/Scamming emails sent to your inbox

4. Ways to keep your PC running smoothly Reboot at least once a week Run a virus scan and update once a week Defragment your PC once a month Run disk clean up once a month Run spybot once at least once a week

5. How to Defrag your PC Left click on Start Choose Programs, Accessories, System Tools, and Disk Defragmenter Choose Analyze (it will tell you if you have anything to defrag. or not) If you do, choose Defragment

6. How to use disk Clean Up Left click on Start Choose Programs, Accessories, System Tools, and Disk Cleanup Choose the drive you want to clean (C drive) Let it scan Check all the boxes Click OK

7. How to use Spybot Left click on Start Choose Programs, Spybot: Search and Destroy Search for Updates (found on left side) Check boxes and download all updates Choose Safer-networking #1 (it is fast) Choose Search and Destroy and Check for Problems (found on left side) Infections will appear in red If you have infections, mark them (with a checkmark) and choose Fix Selected Problems

8. Websites of Interest Anti-Virus www.grisoft.com Spybot Search and Destroy www.safer-networking.org Adaware SE http://www.lavasoftusa.com/software/adaware/ Free Online Virus Scan Housecall.trendmicro.com