Presentation on theme: "7 Habits of Highly Effective Customer Support Organizations Presented By: Hoyt Mann PhaseWare President & Co-Founder."— Presentation transcript:
7 Habits of Highly Effective Customer Support Organizations Presented By: Hoyt Mann PhaseWare President & Co-Founder
Introduction & Overview Stephen R. Covey’s bestseller, The 7 Habits of Highly Effective People®: Powerful Lessons in Personal Change Seven traits of successful Customer Support Organizations Powering Every Phase of Customer Support!
Habit 1: Proactive Embrace change, harness the power of new technologies Powering Every Phase of Customer Support!
Habit 2: Prepare Begin with the end in mind
Habit 3: Prioritize - First things First let priorities drive initiatives
Habit 4: Positive - Think Win / Win What’s good for your customer is good for you
Habit 5: Patience – Seek first to understand
Habit 6: People - Synergize 360 degree view of Customer
Habit 7: Pause - Sharpen your saw
Recap: The 7 Habits Powering Every Phase of Customer Support! Be Proactive Begin with the end in mind Put First things First Think Win / Win Seek First to understand Synergize Sharpen your Saw
The Final Result What works for individuals works well for Customer Support Organizations Reusing proven, timeless principles of self- improvement Come Visit Us