Introduction & Overview Stephen R. Covey’s bestseller, The 7 Habits of Highly Effective People®: Powerful Lessons in Personal Change Seven traits of successful Customer Support Organizations Powering Every Phase of Customer Support!
Habit 1: Proactive Embrace change, harness the power of new technologies Powering Every Phase of Customer Support!
Recap: The 7 Habits Powering Every Phase of Customer Support! Be Proactive Begin with the end in mind Put First things First Think Win / Win Seek First to understand Synergize Sharpen your Saw
The Final Result What works for individuals works well for Customer Support Organizations Reusing proven, timeless principles of self- improvement Come Visit Us www.PhaseWare.comwww.PhaseWare.com