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7 Habits of Highly Effective Customer Support Organizations Presented By: Hoyt Mann PhaseWare President & Co-Founder.

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Presentation on theme: "7 Habits of Highly Effective Customer Support Organizations Presented By: Hoyt Mann PhaseWare President & Co-Founder."— Presentation transcript:

1 7 Habits of Highly Effective Customer Support Organizations Presented By: Hoyt Mann PhaseWare President & Co-Founder

2 HABITS!

3 Introduction & Overview  Stephen R. Covey’s bestseller, The 7 Habits of Highly Effective People®:  Powerful Lessons in Personal Change  Seven traits of successful Customer Support Organizations Powering Every Phase of Customer Support!

4 Habit 1: Proactive Embrace change, harness the power of new technologies Powering Every Phase of Customer Support!

5 Habit 2: Prepare Begin with the end in mind

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10 Habit 3: Prioritize - First things First let priorities drive initiatives

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12 Habit 4: Positive - Think Win / Win What’s good for your customer is good for you

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14 Habit 5: Patience – Seek first to understand

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16 Habit 6: People - Synergize 360 degree view of Customer

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18 Habit 7: Pause - Sharpen your saw

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20 Recap: The 7 Habits Powering Every Phase of Customer Support! Be Proactive Begin with the end in mind Put First things First Think Win / Win Seek First to understand Synergize Sharpen your Saw

21 The Final Result  What works for individuals works well for Customer Support Organizations  Reusing proven, timeless principles of self- improvement  Come Visit Us


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