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Respect Integrity Service Excellence Wg Cdr Dave Winstanley RAF Leadership Centre Emotional Intelligence.

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Presentation on theme: "Respect Integrity Service Excellence Wg Cdr Dave Winstanley RAF Leadership Centre Emotional Intelligence."— Presentation transcript:

1 Respect Integrity Service Excellence Wg Cdr Dave Winstanley RAF Leadership Centre Emotional Intelligence

2 Respect Integrity Service Excellence ‘Knowing others and knowing oneself, in one hundred battles no danger. Not knowing the other and knowing oneself, one victory for one loss. Not knowing the other and not knowing oneself, in every battle certain defeat’ Sun Tzu, The Art of War

3 Respect Integrity Service Excellence ‘A leader must know the character, the feelings, the habits, the peculiar faults and inclinations of those whom he is to command…These are matters only to be gained by the exercise of an accurate judgement in the observation of things and men’ Karl von Clausewitz

4 Respect Integrity Service Excellence

5 Scope Background Background What is EI What is EI Basic Human Inter-action Basic Human Inter-action Covey ‘7 habits’ Model Covey ‘7 habits’ Model Hay & McBer ‘Conceptual Model Hay & McBer ‘Conceptual Model EI and Mission Comd EI and Mission Comd Questions Questions

6 Respect Integrity Service Excellence BACKGROUND

7 McCelland (1973) – Competence v Intelligence.McCelland (1973) – Competence v Intelligence. Howard Gardner (1980s) – Multiple intelligences, interpersonal and intrapersonal abilities.Howard Gardner (1980s) – Multiple intelligences, interpersonal and intrapersonal abilities. Mayer & Salovey – 5 EI domains of empathy, self – awareness, relationships, managing emotions and motivating oneself.Mayer & Salovey – 5 EI domains of empathy, self – awareness, relationships, managing emotions and motivating oneself. Daniel Goleman – built on this research but linked his work with the competencies identified in McCelland.Daniel Goleman – built on this research but linked his work with the competencies identified in McCelland. Development of EQ

8 Respect Integrity Service Excellence Focus Group Feedback Short Term View Warfighter Mission Command Risk Aversion Empowerment Empathy Saying no Communication Credibility Lack of Opportunity Listening Skills Expansion of Styles Courage Trust Integrity NCO/JO Relationship Example Ethos Understanding People Responsibility Leadership in the Office

9 Respect Integrity Service Excellence Attributes for RAF Leaders Warfighter, CourageousWarfighter, Courageous Emotionally IntelligentEmotionally Intelligent Flexible and ResponsiveFlexible and Responsive Willing to Take RisksWilling to Take Risks Able to Handle AmbiguityAble to Handle Ambiguity Mentally Agile - Physically RobustMentally Agile - Physically Robust Politically and Globally AstutePolitically and Globally Astute –Air Warfare Minded Technologically CompetentTechnologically Competent Able to Lead Tomorrow’s RecruitAble to Lead Tomorrow’s Recruit

10 Respect Integrity Service Excellence Attributes for RAF Leaders Warfighter, CourageousWarfighter, Courageous Emotionally IntelligentEmotionally Intelligent Flexible and ResponsiveFlexible and Responsive Willing to Take RisksWilling to Take Risks Able to Handle AmbiguityAble to Handle Ambiguity Mentally Agile - Physically RobustMentally Agile - Physically Robust Politically and Globally AstutePolitically and Globally Astute –Air Warfare Minded Technologically CompetentTechnologically Competent Able to Lead Tomorrow’s RecruitAble to Lead Tomorrow’s Recruit

11 Respect Integrity Service Excellence Tree hugging – pink and fluffy.Tree hugging – pink and fluffy. We’ve being do this for years.We’ve being do this for years. No relevance to military operations.No relevance to military operations. My decisions are driven by logic not emotions.My decisions are driven by logic not emotions. Its just common sense.Its just common sense. Most Common Reactions

12 Respect Integrity Service Excellence “ I am not exaggerating, it is really my belief that half my work in the little sphere I have been working in has been to settle disagreements. Petty friction will always exist. ” It is nothing new It is nothing new! Sir Hugh Trenchard, April 1922

13 Respect Integrity Service Excellence Old Dog New Tricks

14 Respect Integrity Service Excellence WHAT IS EI?

15 Respect Integrity Service Excellence The capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and others What is EI

16 Respect Integrity Service Excellence The capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and others What is EI

17 Respect Integrity Service Excellence The capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and others What is EI

18 Respect Integrity Service Excellence The capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and others What is EI

19 Respect Integrity Service Excellence BASIC HUMAN INTER-ACTION

20 Respect Integrity Service Excellence Communication model EXTERNALEVENT RESULTSBEHAVIOUR Time/Space Matter/Energy Language Memories Decisions Meta Programs Values & Beliefs Attitudes INTERNALREP STATE PHYSIOLOGY FILTERSDELETEDISTORTGENERALISE 2 Billion bits per sec 7 +/- 2 bits

21 Respect Integrity Service Excellence JOHARI WINDOW HIDDEN OPENBLIND UNKNOWN Known to Others Not Known to Others Known to Self Not Known to Self

22 Respect Integrity Service Excellence JOHARI WINDOW HIDDEN OPENBLIND UNKNOWN Known to Others Not Known to Others Known to Self Not Known to Self

23 Respect Integrity Service Excellence JOHARI WINDOW HIDDEN OPENBLIND UNKNOWN Known to Others Not Known to Others Known to Self Not Known to Self

24 Respect Integrity Service Excellence JOHARI WINDOW HIDDEN OPENBLIND UNKNOWN Known to Others Not Known to Others Known to Self Not Known to Self

25 Respect Integrity Service Excellence JOHARI WINDOW HIDDEN OPENBLIND UNKNOWN Known to Others Not Known to Others Known to Self Not Known to Self

26 Respect Integrity Service Excellence WHAT DOES YOUR WINDOW LOOK LIKE? HIDDENHIDDENHIDDENHIDDEN OPEN BLIND UNKNOWN Known to Others Not Known to Others Known to Self Not Known to Self

27 Respect Integrity Service Excellence JOHARI WINDOW HIDDEN BLINDBLINDBLINDBLIND UNKNOWN Known to Others Not Known to Others Known to Self Not Known to Self OPEN

28 Respect Integrity Service Excellence The Amygdala Hijack The primary ‘derailer’ of top executives is lack Of ‘impulse control’ Daniel Goleman

29 Respect Integrity Service Excellence The Amygdala Hijack A trigger: a catalyst that stimulates because it generates A trigger: a catalyst that stimulates because it generates an impulse. An instant, impulsive, irrational or uncontrolled reaction An instant, impulsive, irrational or uncontrolled reaction that is inappropriate in terms of focus, timing etc. that is inappropriate in terms of focus, timing etc. The reaction need not be overt A strong emotion (anger, desire, frustration etc.) to the A strong emotion (anger, desire, frustration etc.) to theSituation. A subsequent feeling of regret or remorse (or embarrassment!) after the strong emotions pass. A subsequent feeling of regret or remorse (or embarrassment!) after the strong emotions pass.

30 Respect Integrity Service Excellence Anyone can become angry…that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way…this is not easy Aristotle, The Nicomachean Ethics Aristotle’s Challenge

31 Respect Integrity Service Excellence COVEY THE 7 HABITS PARADIGM

32 Respect Integrity Service Excellence The ‘Covey’ Model Dependence Interdependence Independence Be Proactive Begin with The end in Mind Put First Things First Think Win/Win Understand then Understood Synergize PRIVATE VICTORY PUBLIC VICTORY Sharpen The Saw Sharpen The Saw

33 Respect Integrity Service Excellence The ‘Covey’ Model Dependence Interdependence Independence Be Proactive Begin with The end in Mind Put First Things First Think Win/Win Understand then Understood Synergize PRIVATE VICTORY PUBLIC VICTORY Sharpen The Saw Sharpen The Saw

34 Respect Integrity Service Excellence The ‘Covey’ Model Dependence Interdependence Independence Be Proactive Begin with The end in Mind Put First Things First Think Win/Win Understand then Understood Synergize PRIVATE VICTORY PUBLIC VICTORY Sharpen The Saw Sharpen The Saw

35 Respect Integrity Service Excellence The ‘Covey’ Model Dependence Interdependence Independence Be Proactive Begin with The end in Mind Put First Things First Think Win/Win Understand then Understood Synergize PRIVATE VICTORY PUBLIC VICTORY Sharpen The Saw Sharpen The Saw

36 Respect Integrity Service Excellence The ‘Covey’ Model Dependence Interdependence Independence Be Proactive Begin with The end in Mind Put First Things First Think Win/Win Understand then Understood Synergize PRIVATE VICTORY PUBLIC VICTORY Sharpen The Saw Sharpen The Saw

37 Respect Integrity Service Excellence The ‘Covey’ Model Dependence Interdependence Independence Be Proactive Begin with The end in Mind Put First Things First Think Win/Win Understand then Understood Synergize PRIVATE VICTORY PUBLIC VICTORY Sharpen The Saw Sharpen The Saw

38 Respect Integrity Service Excellence The ‘Covey’ Model Dependence Interdependence Independence Be Proactive Begin with The end in Mind Put First Things First Think Win/Win Understand then Understood Synergize PRIVATE VICTORY PUBLIC VICTORY Sharpen The Saw Sharpen The Saw

39 Respect Integrity Service Excellence The ‘Covey’ Model Dependence Interdependence Independence Be Proactive Begin with The end in Mind Put First Things First Think Win/Win Understand then Understood Synergize PRIVATE VICTORY PUBLIC VICTORY Sharpen The Saw Sharpen The Saw

40 Respect Integrity Service Excellence The ‘Covey’ Model Dependence Interdependence Independence Be Proactive Begin with The end in Mind Put First Things First Think Win/Win Understand then Understood Synergize PRIVATE VICTORY PUBLIC VICTORY Sharpen The Saw Sharpen The Saw

41 Respect Integrity Service Excellence HAY/McBER CONCEPTUAL MODEL

42 Respect Integrity Service Excellence The Conceptual Model The Conceptual Model Hay/McBer Awareness Action SelfOthers SelfAwareness SelfManagement SocialAwareness SocialSkills

43 Respect Integrity Service Excellence Hay/McBer SelfAwareness SelfManagement SocialAwareness SocialSkills The Conceptual Model Emotional Self – Awareness Emotional Self – Awareness Accurate Self Assessment Accurate Self Assessment Self-Confidence Self-Confidence

44 Respect Integrity Service Excellence Hay/McBer SelfAwareness SelfManagement SocialAwareness Social Skills The Conceptual Model Emotional Self Control Emotional Self Control Transparency Transparency Adaptability Adaptability Achievement Achievement Initiative Initiative Optimism Optimism

45 Respect Integrity Service Excellence Hay/McBer SelfAwareness SelfManagement SocialAwareness SocialSkills The Conceptual Model Empathy Empathy Organisational Awareness Organisational Awareness Service Orientation Service Orientation

46 Respect Integrity Service Excellence Hay/McBer SelfAwareness SelfManagement SocialAwareness SocialSkills The Conceptual Model Developing Others Developing Others Inspirational Leadership Inspirational Leadership Change Catalyst Change Catalyst Influence Influence Conflict Management Conflict Management Teamwork and Collaboration Teamwork and Collaboration

47 Respect Integrity Service Excellence The Impact The Impact Hay/McBer Awareness Action SelfOthers SelfAwareness SelfManagement SocialAwareness SocialSkills Positive Impact on others

48 Respect Integrity Service Excellence Emotional Intelligence learnable skills that will help you to: enhance your performance at workenhance your performance at work inspire yourself and those around youinspire yourself and those around you create deeply productive professional relationships.create deeply productive professional relationships.

49 Respect Integrity Service Excellence Being Real – EQ Competent When you remove posturing, pretension and false communication, people are free to feel, to be themselves and to connect on an emotional level with each other and with their organisation’s core purpose.When you remove posturing, pretension and false communication, people are free to feel, to be themselves and to connect on an emotional level with each other and with their organisation’s core purpose. Not just turn up for work,but be involved in the culture change.Not just turn up for work,but be involved in the culture change.

50 Respect Integrity Service Excellence EIand Mission Cmd

51 Respect Integrity Service Excellence Empowering Leadership Decentralise authority for those best placed without shirking responsibility – freedom of actionDecentralise authority for those best placed without shirking responsibility – freedom of action Structures instructions to be easily understood, clear intent, clear about own role and the reason behind itStructures instructions to be easily understood, clear intent, clear about own role and the reason behind it Explains task, but does not prescribe methodExplains task, but does not prescribe method Allocates resources, including training, with discretion to ask for moreAllocates resources, including training, with discretion to ask for more Minimum number of control measures lest these unnecessarily restrict the freedom of action – must not constrain initiativeMinimum number of control measures lest these unnecessarily restrict the freedom of action – must not constrain initiative Trust (mutual, deep and enduring)Trust (mutual, deep and enduring) PRINCIPLES OF MISSION COMMAND

52 Respect Integrity Service Excellence TRUST Hard to earn but easily lost Hard to earn but easily lost Deep, mutual and enduring Deep, mutual and enduring The bedrock of effective personal relationships The bedrock of effective personal relationships Fundamental to effective Mission Command Fundamental to effective Mission Command

53 Respect Integrity Service Excellence Any Questions


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