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The Power of Interpersonal Skills By Ben Lofgren.

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Presentation on theme: "The Power of Interpersonal Skills By Ben Lofgren."— Presentation transcript:

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2 The Power of Interpersonal Skills By Ben Lofgren

3 What are Interpersonal Skills? Interpersonal Skills Ability to be tactful, considerate and sensitive Aware and respectful of others Handling different people in difficult situations

4 Why are these skills important? Necessary for effective leadership Can help cope with change Needed for productive communication Reduces tension between colleagues Builds networks between people and companies Can teach others tolerance and respect

5 Coping with Change

6 Diversity and Differences in the Workplace Gender Men and women will see things differently Logical viewpoint vs. Emotional viewpoint Race Cultural differences Language barriers Ideas Thinking outside the box Different Perceptions

7 Teamwork in the Workplace Key AbilitiesAltruismWarmthCooperationPatienceTolerance DescriptionPractice of devotion to the welfare of others Liveliness of feelings, emotions, or sympathy The act of working together for a common benefit Ability to suppress restlessness or annoyance due to delay Act or capacity to endure Ways to show them Offer to help out A genuine smile Ask everyone to contribute Take a deep breath and remain calm Be willing to see different viewpoints and ideas

8 Benefits of Teamwork High Productivity and Efficiency Less work Learn how to work with a variety of people Builds character

9 Working with Difficult People

10 Control Your Emotions

11 Constructive Criticism Accept it with grace Ask questions so that you can understand Thank the person for their tactfulness Offer reasons for your decisions

12 Effective Negotiation

13 Teaching Others Communicate ideas, concepts and technology effectively Give real-world examples to demonstrate Introduce alternate ways of thinking

14 Qualities of an Effective Leader Effective Leadership Skills DefinitionCharacteristics Self- Awareness Recognizing and understanding your emotions and their effect on you and others. Confidence in yourself; able to assess yourself and see your own faults Self-Regulation Controlling your own disruptive impulses or moods; the ability to think before speaking. Trustworthiness and integrity; open to change; able to be impartial Motivation Passionate about work that goes beyond monetary compensation; driven to complete goals with energy and determination. Able to keep optimistic even when faced with failure; very focused on achieving goals. Empathy The ability to understand the emotional state of other people; able to delicately handle the emotional responses from other people Able to sense the moods of people around you; cross-cultural sensitivity Social Skill Good at building and maintaining relationships; able to find commonality between people and establish rapport with them Effective at bringing about change; persuasive; good at team-building. Source: ICFAI Journal of Soft Skills, Dec2008, Vol. 2 Issue 4, p25-30

15 Giving exceptional customer service Being sympathetic to client and customer needs Able to handle situations without bias Being efficient with customer’s time Being tactful and respectful

16 Active Listening Hear the message Focus on the message Eliminate distractions Comprehend and interpret the message Analyze and evaluate what you heard Offer feedback or respond to the message

17 Non-verbal Communication

18 Our Message Source:

19 Lack of Interpersonal Skills Employees lose interest and motivation Tension becomes commonplace Communication breakdown Hazardous work environment

20 Upkeep in the Workplace Source: Cornerstone OnDemand Employee Attitude Survey

21 Interpersonal Skills are Essential

22 Biblography Pace, Dr. Joe, The Workplace: Interpersonal Strengths and Leadership, New York, Barrosse, 2006 West, Michael A., Effective Teamwork: Practical Lesson from Organizational Research Leicester, United Kingdom: The British Psychological, 2004 Ph.D Fritz, Susan, et al. Interpersonal Skills for Leadership Prentice Hall: New Jersey, 1999 Cheesbro, Thomas et. al Communicating in the Workplace Prentice Hall: New Jersey, 2010 Wall, Bob, Working Relationships: The simple truth about getting along with friends and foes in the workplace Davies-Black Publishing: California, 1999 Sen, Suvarna “Goleman’s Five Components of Emotional Intelligence at Work” Table ICFAI Journal of Soft Skills Dec2008 Vol. 2 Issue 4 p.27 EBSCO MATC library, Madison, WI 11 October AN&db=bthhttp://web.ebscohost.com/ehost/imageQuickView?sid=adfdc6b3-487b-4c8c-ab9a- AN&db=bth Bradley, Alexandra “Shifting away from Employer’s Market” Article 4b76-9bdf- 531b3078f65c%40sessionmgr104&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=f5h&AN= b76-9bdf- 531b3078f65c%40sessionmgr104&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=f5h&AN=

23 Body Language is over half of the message YesNo

24 When dealing with your anger, should you lash out? YesNo

25 A mediator is someone who is impartial to a conflict YesNo


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