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Alberta’s Personal Health Record Platform www.MyHealth.Alberta.ca eHealth 2013 May 27, 2013.

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Presentation on theme: "Alberta’s Personal Health Record Platform www.MyHealth.Alberta.ca eHealth 2013 May 27, 2013."— Presentation transcript:

1 Alberta’s Personal Health Record Platform eHealth 2013 May 27, 2013

2 Agenda Current Status User Engagement Communications Personal Health Record Solution Benefits Evaluation Demonstration Q&A 2

3 Personal Health Portal Vision “MyHealth.Alberta is the Alberta source for trusted health information and secure on-line health services that will empower Albertans in managing their health and wellness” 3

4 Program Goals The Alberta Personal Health Portal (MyHealth.Alberta.ca) is intended to provide the following benefits to Albertans, their health care providers and the health care system: –Albertans will have an improved ability to proactively manage their wellness and health. –Albertans will have an improved ability to access the health services available to them. –Patients and clinicians will have an improved ability to interact with one another. –Patients can more effectively participate in managing their treatment. –Albertans can more effectively engage the support of, and assist others, in treatment. –Health system efficiencies will be increased. –The health system will be more informed of Albertan’s health care experience.

5 Current Usage

6 User Engagement 6 Multiple ways to provide feedback

7 Reporting

8 Public Advisory Group Governance Review Competitive Process Open to all Albertans First meeting April 4 th, 2013 in Edmonton Demographic Coverage 8

9 Clinical Engagement Integrated Clinical Working Group – PHP Subgroup –Physicians, Nurses, Specialists, Pharmacists, Physiotherapists, Clinic Managers, HealthLink Representation Personal Health Portal Steering Committee –Alberta Medical Association, College of Physicians and Surgeons, College of Alberta Registered Nurses, Alberta College of Pharmacists 9

10 Communications Strategy Public and Provider messages Awareness of EHR Patient rights and responsibilities Leading up to public availability of PHR 10

11 MyHealth.Alberta.ca Personal Health Record A collection of Common Off The Shelf (COTS) products 11 HealthVault Instant PHR Healthvault Integrator Netcare EHR

12 MyHealth.Alberta.ca Personal Health Record – Identity and Authorization Current Environment 12 HealthVault Microsoft Account SharePoint 2010 Identity Service Albertan

13 MyHealth.Alberta.ca Personal Health Record – Identity and Authorization Future Environment 13 HealthVault GoA Identity SharePoint 2010 Trust Relationship Albertan

14 Benefits Evaluation - Framework 14 Net Benefits System Quality Functionality Performance Security System Quality Functionality Performance Security Information Quality Content Availability Information Quality Content Availability Service Quality Responsiveness Service Quality Responsiveness Use Use Behaviour / Pattern Self Reported Use Intention to Use Use Use Behaviour / Pattern Self Reported Use Intention to Use User Satisfaction Competency User Satisfaction Ease of Use User Satisfaction Competency User Satisfaction Ease of Use Quality Patient Safety Appropriateness/Effecti veness Health Outcomes Quality Patient Safety Appropriateness/Effecti veness Health Outcomes Access Ability of Patients/Providers to Access Services Patient and Caregiver Participation Access Ability of Patients/Providers to Access Services Patient and Caregiver Participation Productivity Efficiency Care Coordination Net Cost Productivity Efficiency Care Coordination Net Cost Organizational and Context Factors: Strategy, Culture, and Business Process – Out of Scope

15 PHP BE embedded throughout the development and deployment lifecycle. 15

16 BE Multi-Methods 16 Pre-Design: Persona development / circle of care models Design: Usability testing and Usability inspection Deployment: Patient interviews and discussion groups: patient experience with use of PHR Provider discussion groups: experience / impact of PHR on practice PHR usage statistics: to confirm which widgets are used and frequency / timing of use

17 Multi-methods to assess from early adoption to later adoption benefits 17

18 Phase 1 Evaluation MyHealth.Alberta.ca Knowledge Portal 18 General Albertan Survey – Assessment of MyHealth.Alberta.ca Awareness – Baseline snapshot of Alberta general population health information seeking and internet behaviour – Summer of 2011 – 396 Participants Results: 93% used the Internet to look up health-related information 72% agreed that online health resources provided answers more quickly than other means 75% agreed that online health resources increased knowledge of a health condition

19 19 Phase 1 Evaluation MyHealth.Alberta.ca Knowledge Portal Alberta PHP Embedded Web Survey – Assessment of Use and Experience – Rank MyHealth.Alberta.ca pages from 1 to 5 and answer three questions to assess visitor experience: 1.Did this page provide you with the information you needed? 2.Do you feel this information will help you make better health choices? 3.Will this information help you when talking with your doctor or other health care professional? Results: September, 2012 – Present Feedback tools used 4,925 times by 4,695 unique visitors (to date) Overall page ranking: 3.59 out of 5 Question 1 ranking: 68% Question 2 ranking: 70% Question 3 ranking: 69%

20 20 Phase 2 Evaluation Usability Usability Inspection – Cardiac Persona User Acceptance Testing – Part of internal evaluation Usability Testing – 14 Victoria participants (no previous exposure to PHR) – 7 PHP participants (previously involved in PHR activities) Focus Group – 14 PHP participants

21 21 Phase 2 Evaluation Usability Results Five key areas of improvement identified: 1.Information Architecture 2.Missing Content / Functionality 3.Presentation 4.Functionality of Existing Content 5.Login Process

22 22 Phase 2 Deployment Evaluation Cardiac Wellness Institute of Calgary – User experience interviews – User experience discussion groups – Provider discussion group – Follow-up user experience interviews

23 23 What’s Next Improve: Login and registration process User Experience within PHR Search and content presentation Personal medical device connectivity Develop Strategy for verification of users Communication strategy Mobile device support

24 24 Demonstration


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