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Moving Beyond the Knowledge Base to the Social Knowledge Exchange Sarah Nichols, Director of Knowledge Management ClimateWorks Foundation Sarah L. Nichols,

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Presentation on theme: "Moving Beyond the Knowledge Base to the Social Knowledge Exchange Sarah Nichols, Director of Knowledge Management ClimateWorks Foundation Sarah L. Nichols,"— Presentation transcript:

1 Moving Beyond the Knowledge Base to the Social Knowledge Exchange Sarah Nichols, Director of Knowledge Management ClimateWorks Foundation Sarah L. Nichols, Sotto Voce Communications

2 The ClimateWorks Network The ClimateWorks Foundation is at the heart of a global network of nonprofits (our grantees) with ~500 staff Our Network’s Mission: we are dedicated to supporting public policies that prevent dangerous climate change The Knowledge Exchange Mission: We seek to inspire and facilitate faster learning and knowledge sharing throughout the Network. Sarah L. Nichols, Sotto Voce Communications

3 What is Knowledge Exchange? “Knowledge Exchange” is the collaborative, technology-enabled creation, capture, organization and dissemination of information and insights critical to achievement of organizational objectives. Sarah L. Nichols, Sotto Voce Communications

4 What is CWKX? The ClimateWorks Knowledge eXchange is a key component of our knowledge strategy. It is cutting edge in its combination of enterprise social software and a structured content repository – both a system of engagement and a system of record CWKX is: –An internal media outlet –A document management platform –A collaboration space Sarah L. Nichols, Sotto Voce Communications

5 Benefits to the Global Network –Multidirectional communication –Supplement to reach an unintended yet interested and engaged audience –Central repository; archived and searchable institutional knowledge –Files available within context (of a project, community page or conversation) –Self-selection into communities of interest –Security and risk management –Visible tangible results demonstrated, ongoing –Network wide acknowledgement of individual and organizational contributions –Taxonomy for organization and retrieval Sarah L. Nichols, Sotto Voce Communications

6 Guiding Principles  Customer focused  Ease of use  Responsive to input; agile  Many points of access to same material  System of engagement and system of record Sarah L. Nichols, Sotto Voce Communications

7 Group Dashboard Sarah L. Nichols, Sotto Voce Communications

8 Policy Analyses by Sector Sarah L. Nichols, Sotto Voce Communications

9 Publishing to NetDocs Sarah L. Nichols, Sotto Voce Communications

10 Checking Out a Document Sarah L. Nichols, Sotto Voce Communications

11 Checked Out Status Sarah L. Nichols, Sotto Voce Communications

12 Annual Meeting Participant Flip Book Sarah L. Nichols, Sotto Voce Communications

13 Story Bank – Wins, Lessons Sarah L. Nichols, Sotto Voce Communications


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