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Chapter Five: Listening in Interpersonal Communication This multimedia product and its contents are protected under copyright law. The following are prohibited.

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Presentation on theme: "Chapter Five: Listening in Interpersonal Communication This multimedia product and its contents are protected under copyright law. The following are prohibited."— Presentation transcript:

1 Chapter Five: Listening in Interpersonal Communication This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display, including transmission of any image over a network; preparation of any derivative work, including the extraction, in whole or in part, of any images; any rental, lease, or lending of the program. The Interpersonal Communication Book 11th Ed. The Interpersonal Communication Book 11th Ed. Joseph A. DeVito

2 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon2 Most of the successful people I know are the ones who do more listening than talking. Bernard Baruch

3 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon3 Purposes and Payoffs of Listening  Learn  Relate  Influence  Play  Help Purposes Payoffs

4 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon4 Stages of Listening Process  Receiving  Understanding  Remembering  Evaluating  Responding

5 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon5 Stages of Listening - Receiving  Focus Attention on Speaker’s Verbal and Nonverbal Cues  Avoid Distractions  Focus on Speaker, Not What You’ll Say Next  Avoid Interrupting Microsoft Image

6 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon6  Avoid Assuming You Understand  See Speaker’s Point of View  Ask Questions for Clarification  Paraphrase Speaker’s Ideas Stages of Listening - Understanding

7 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon7

8 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon8  Identify Central Ideas  Summarize the Message  Repeat Names and Key Concepts Stages of Listening - Remembering Microsoft Image

9 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon9  Resist Premature Evaluation  Distinguish Facts from opinions & personal interpretations by the speaker  Identify Speaker’s Biases and/or Prejudices Stages of Listening - Evaluating

10 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon10  Express Support for Speaker  Own Your Responses  Resist “responding to another’s feeling” with the problem solving. Stages of Listening - Responding

11 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon11 Styles of Listening Empathic and Objective  Punctuate from Speaker’s Point of View  Engage in Equal, Two-Way Conversations  Seek to Understand Thoughts and Feelings  Avoid “Offensive Listening”  Strive to be Objective Microsoft Image

12 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon12 Styles of Listening Nonjudgmental and Critical  Keep Open Mind  Avoid Filtering or Oversimplifying  Recognize Own Biases  Avoid Uncritical Listening Microsoft Image

13 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon13 Styles of Listening Nonjudgmental and Critical Recognize Fallacious  Name-calling  Testimonials  Bandwagon Microsoft Image

14 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon14 Styles of Listening Surface and Depth  Focus on Verbal and Nonverbal  Listen for Content and Relational Messages  Note Statements that Refer Back to Speaker  Don’t Disregard Literal Meanings

15 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon15 Styles of Listening Active and Inactive  Paraphrase Speaker’s Meaning  Express Understanding of Speaker’s Feelings  Ask Questions Microsoft Image

16 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon16  Pembicara: Dosen itu memberi saya nilai C untuk karya tulis ini. Saya benar – benar sudah berusaha keras, tapi inilah hasilnya C, benar – benar payah  Pendengar 1: Itu tidak terlalu jelek; sebagian besar mahasiswa mendapat nilai yg sama. Saya juga mendapat C  Pendengar 2: Jadi mau apa? Ini semestermu yg terakhir. Siapa perduli dengan nilai lagi?  Pendengar 3: Seharusnya kamu gembira dengan nilai C. Peggy, Michael tdk lulus, dapat nilai D  Pendengar 4: Kamu mendapat nilai C utk karya tulis yg anda garap selama tiga minggu terakhir ini? Kedengarannya kamu benar – benar kecewa dan marah

17 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon17 Hambatan thd menedengarkan yg efektif  Sibuk dengan diri sendiri  Masalah eksternal  Sharpening  Asimilasi  Faktor musuh/teman  Mendengar yg diharapkan

18 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon18 Culture and Listening  Language and Speech  Nonverbal Behaviors  Feedback Microsoft Image

19 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon19 Gender and Listening  Achieve Different Ends  Demonstrate Listening Differently  Time Spent Listening  Differences Changing Rapidly Microsoft Image

20 Chapter 5: Listening in Interpersonal Communication Copyright © 2007 Allyn and Bacon20  Listening is a Collection of Skills  All Five Stages Overlap  Listening is Never Perfect  Listening is Situational Implications of the Model of Listening Microsoft Image

21 The Interpersonal Communication Book 11th Ed. The Interpersonal Communication Book 11th Ed.


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