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Shut up and listen! - How can we work to promote a dialogue? Lennart Forsberg Pernilla Nylén SDF Biskopsgården, the City of Gothenburg Listening – the.

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Presentation on theme: "Shut up and listen! - How can we work to promote a dialogue? Lennart Forsberg Pernilla Nylén SDF Biskopsgården, the City of Gothenburg Listening – the."— Presentation transcript:

1 Shut up and listen! - How can we work to promote a dialogue? Lennart Forsberg Pernilla Nylén SDF Biskopsgården, the City of Gothenburg Listening – the essence of social work and care? 26th of April

2 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 The client is the expert of her own life  Do we really listen to what our clients say?  How do we promote a dialogue where we listen to the clients words?

3 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 The Petitt & Olsson´s Problem Solving Model The current state ObstacleResource The state to wish for

4 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 How would it be if we were to organize the information in the open, together with the client, instead of just within ourselves?

5 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 About 1.5 h About once a month The client, the professionals and a meeting leader Prepare the client before the meeting

6 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 What does your situation look like now?

7 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 How do you want it to look?

8 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 What are the obstacles keeping you from getting there?

9 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 What do you need help with?

10 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 What does your situation look like now? What are the obstacles keeping you from getting there? What do you need help with? How do you want it to look?

11 Lennart Forsberg & Pernilla Nylén - 26th of April A place to stay 2.Something to do during days 3.Sort out my debts

12 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 Is it possible to solve the problems? How to do it? Within what time frame? Within what time frame? In what pace? In what pace?

13 Lennart Forsberg & Pernilla Nylén - 26th of April 2007 Experiences  Open  Clear  The client is in charge  Easy to follow up  I’m in charge  This is for real  We all see the same things  One can see progress


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