Presentation on theme: "COMMUNICATING IN GROUPS AND TEAMS"— Presentation transcript:
1 COMMUNICATING IN GROUPS AND TEAMS UNIT III:COMMUNICATING IN GROUPS AND TEAMS.
2 Understanding Group and Team Communication Chapter 9Understanding Group and Team Communication
3 Communication Principles Be aware of yourcommunicationAppropriatelyadapt yourmessage to othersEffectively use andinterpret verbalmessagesListen and respond thoughtfully to othersinterpret nonverbal
4 Understanding Group and Team Communication Groups and Teams DefinedTypes of Groups and TeamsGroup and Team DynamicsGroup and Team Phases of DevelopmentDiversity in Groups and Teams: Adapting to Differences
5 Groups and Teams Defined Communicating In Small Groupsconsists of a small number of peoplecommon purposesense of belongingmembers exert influence on others in the groupSmall group communication is the transactive process of creating meaning among 3 to 15 people who share a common purpose, who feel a sense of belonging, and who exert influence on each other.
6 Groups and Teams Defined Communicating In TeamsA team is a coordinated group of people organized to work together to achieve a specific, common goal.
7 Groups and Teams Defined Distinctions Between Groups and TeamsTeams develop clearly defined responsibilities for team members.Teams have clearly defined rules for team operation.Teams develop clear goals.Teams develop a way of coordinating their efforts.
8 Characteristics of Effective Team Members ExperienceProblem-SolvingAbilityOpennessSupportivenessAction OrientedPositive Personal Style
9 Understanding Types of Groups and Teams Primary Groupsexist to fulfill the basic human need of associating with othersStudy Groupsmeet to learn new ideasTherapy Groupsexist to provide treatment for the personal problems that group members may have
10 Understanding Types of Groups and Teams Problem Solving Groupsexist to resolve an issue or overcome an unsatisfactory situation or obstacle to achieve a goalFocus Groupssmall groups of people who are asked to discuss a particular topic or issueSocial Groupsexist just for the joy of socializing with others
11 Understanding Group and Team Dynamics Chapter 9: Understanding Group and Team CommunicationRolesconsistent ways you communicate with others in a groupTypes of Rolestasksocialindividual
12 Understanding Group and Team Dynamics Chapter 9: Understanding Group and Team CommunicationRulesteam ground rulesNormsstandards that determine what is appropriate and inappropriate behavior in a groupStatusan individual’s importance and prestige
13 Understanding Group and Team Dynamics Chapter 9: Understanding Group and Team CommunicationPowerthe ability to influence others’ behaviorTypes of Powerlegitimate (respect for position)referent (based on attraction)expert (influence from a person’s knowledge)reward (ability to satisfy needs)coercive (sanctions and punishment)
14 Understanding Group and Team Dynamics Chapter 9: Understanding Group and Team CommunicationCohesivenessdegree of attraction that members of a group feel toward one another and the group
15 Understanding Group and Team Dynamics Chapter 9: Understanding Group and Team Communication
16 Understanding Group and Team Dynamics Chapter 9: Understanding Group and Team CommunicationCommunication Interaction Patternsa pattern of communication that identifies the frequency of who talks to whomNetworks of Communicationall-channelchainwheel
17 Understanding Group and Team Dynamics All-Channel Networkeveryone talks to everyone else
18 Understanding Group and Team Dynamics Chain Networkpeople convey a message through one person at a time
19 Understanding Group and Team Dynamics Wheel Networkone person receives most of the messages
20 Understanding Group and Team Phases of Development Orientationprimary tensionConflictsecondary tensionEmergenceconflict is reducedReinforcementgroup develops a sense of “we”Process Nature of Group Phases
21 Understanding Diversity in Groups and Teams Differences in Working Collectively or Individuallyindividualism and collectivismDifferences in the Use of Timemonochronic/polychronicDifferences in the Use of Personal Spacehigh-contact/low-contact