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2013 and Beyond Important Changes for Contractors.

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Presentation on theme: "2013 and Beyond Important Changes for Contractors."— Presentation transcript:

1 2013 and Beyond Important Changes for Contractors

2 Our mission is to be the global leader for successful business collaboration between leading facility managers and contractors Our Mission Continues

3 What Contractors are Saying

4

5 Your own footerYour Logo What’s new in 2013 and Beyond 2013 represents the beginning of a new phase in ServiceChannel’s history. We have made a multi-year, multi-million dollar investment to drive more value for the service buyer and the contractor community: Major New Services and Value for Service Buyers Major New Services and Value for Contractors New group dedicated to Contractors

6 As part of our ongoing commitment to provide valuable tools to both sides of the facilities management equation, we are launching the ServiceChannel Select Contractor Program (SCP) – a new program that provides value-added features and services to all contractors transacting with clients via the ServiceChannel platform. The SCP helps contractors to maximize the benefits of the ServiceChannel platform for their business: Functionality, services, and support Tailored to contractor’s level of activity on the platform. New Select Contractor Program (SCP)

7 The SCP levels grow with contractors’ e-commerce needs, providing ever- greater levels commerce management tools, training, technical support, and account management resources. Benefit Highlights include: New Contractor console - puts all client relationships in one place Improved support options—including dedicated toll-free support with direct agent access for some levels, prioritized assitance with proposals, invoices and work orders. Fixxbook badging and ratings - drive more business, differentiates company Contractor support satisfaction survey Improved documentation and training Improved registration process Dedicated account managers – for largest contractors Contactor customer advisory board - for contractor input into product process Benefits Select Contractors receive

8 SEE HANDOUT FOR PROGRAM DETAILS:

9 New Business Model for Top Contractors Contractors receive these additional services and capabilities based on their transaction volume. The Select Contractor program offers four levels of benefits for contractors: We expect that about 70% of contractors will use the Green level which is free The Silver, Gold, and Platinum levels cost $1 per invoice and add services and capabilities based on invoice volumes.

10 Select Contractor Program (SCP) How do Select Contractors access the specific services and features available at their level? Most of the subscription features and services are available directly on ServiceChannel.com, so Select Contractors can access them by simply logging in to their accounts. Platinum level Select Contractors will be contacted by their new assigned account managers to assist them with additional benefits.

11 Select Contractor Program (SCP) How are Contractor Select fees calculated? Over 70% of contractors may use the ServiceChannel platform for free using the Green subscription level. If a contractor submits 52 or more invoices with at least one customer relationship they receive Silver designation and pay will pay $1 per invoice or $52. After that, SCP fees are simply $1 per invoice for all relationships which have 52 or more invoices per year. There are no fees for: Relationships with less than 52 invoices per year Work orders, acknowledgements, IVR access, reminder calls from our call center, mobile apps and all the benefits above listed under the green subscription level

12 New Business Model for Top Contractors What Your Contractors Get What SCP Gets Reduced receivables, speedier payments Reduced costs of doing business Exposure to other revenue opportunities Tools for better customer experience *Applies only to contractor relationships with clients who submit 52 or more invoices per year $1 per invoice* (less than the cost of mailing an invoice)

13 Resources for Contractors There are several ways in which contractors can get more information about the Select Contractor Program: Visit the Select Contractor Program micro-site at: All contractors can contact us via at: Gold and Platinum level contractors can access support via Instant Chat when logged into their ServiceChannel account. Platinum contractors will be contacted by their new assigned account managers to assist them with additional benefits. US/Canada-based contractors may call toll-free: (877) Non-US-based contractors may call toll-free:

14 Communications Timeline We will Take a Proactive Rollout Communications Approach over the Next 4 Months Feb 22 Feb 8 Service Buyer Kickoff Contractor Communication Kickoff/ All Service Buyers Notified Official Start New Program 70% of Contractors on ServiceChannel will continue to transact for free May 1 Jun 1 Jul Mar 1 Apr All Contractors Notified Contractor Invoicing begins

15 Addendum Items

16 Listen to the broad global community - of facility managers, contractors, and partners. Create productivity, transparency, and efficiency for all participants in the community. Creating and sharing this value is the only reason for ServiceChannel exist. Finding ways to remove costs from the system is the only true “win-win” Maintain a reliable, scalable, secure and predictable infrastructure. Govern the community as if it were a co-op owned by its participants. We recognize the importance of the SC Community as a shared global resource serving some of the world’s largest corporations and tens of thousands of their contractors-- contractors with a diverse set of needs and capabilities. We have established these guiding principles to articulate our future path to this diverse community. Our Vision

17 To be the global leader for successful business collaboration between facility managers and contractors  Easier facility and contractor access and integration  More efficient ways for facilities and contractors to discover each other  Deeper transactional process support and support for more categories of facility and store operations spend  Increase payment and financing capabilities  Continue to drive leading security, reliability, standards, & ease of use Our Mission

18 18 The SC community is a vibrant community of service buyers and their contractors The SC Community

19 ServiceChannel provides value to the retailer and contractor Value Proposition Service Buyer Focus on managing facilities, not paperwork Process savings in sourcing, procurement, credentialing, payment Hard $$ savings: - Sourcing, work order management, contractor compliance, contractor performance scorecarding Improved data capture, spend visibility Benefits to contractors Service Buyer Compliance with customer programs Reduced administration and invoicing costs Better collaboration with customers Improved visibility into transactions Get paid faster - faster order-to-cash cycle Better working cashflow management Opportunities for new business

20 20 ServiceChannel offers contractors top and bottom line value. Our Commitment to Contractor Value Being a connected contractor makes you a lower total-cost contractor to do business with, which leads to increased wallet share. SC customers also reduce rogue spend By badges and credentialing on Fixxbook, and references from SC clients, the number one source of new contractors for our clients. ServiceChannel makes it easier for retailers and contractors to differentiate based on credentials and real, measured performance, not price. By eliminating calls, faxes, inaccurate orders, automating the process for order management and invoicing, SC reduces contractor operating costs. By automating the order and invoicing processes you eliminate (or reduce) errors – which are costly in terms of labor and delays. Contractors tell us their SC clients have fewer disputes and long delays in payment Eliminates the headaches and unpredictability of invoice and payment cycles; order and change order processes.

21 21 More Badges = More Business Our Ongoing Commitment to Contractor Value Our Technologies and Tools: Get contractors paid faster. Reduce contractor costs. Makes your customers happier.

22 What is new for Contractors 2013 Highlights: Dedicated Contractor Team Select Contractor Program with additional benefits, features for all contractors, especially top transactors Contractor console to put all relationships in one place Improved support options—including dedicated toll-free support with direct agent access for some levels, prioritized assitance with proposals, invoices and work orders. Fixxbook badging and ratings to drive more business Contractor support satisfaction survey Improved documentation and training Improved registration process Dedicated account managers for largest contractors Contactor customer advisory board for contractor input into product process Access to value added services such as business certification and barter exchanges.

23 New Contractor Group within ServiceChannel We have created a new organization within ServiceChannel that is focused solely on contractors along with a whole new set of services designed to drive value for contractors based on their interaction with the network: Find contractors new business opportunities - badges and credentialing on Fixxbook, and references from SC clients, the number one source of new contractors for our clients. Improve contractor responsiveness to customers - being a connected contractor makes you a lower total-cost contractor to do business with, which leads to increased wallet share. SC customers also reduce rogue spend Streamline and automate order, invoice, and payment processes - eliminates (or reduces) errors – which are costly in terms of labor and delays. Contractors tell us their SC clients have fewer disputes and less delays in payment Strengthen working capital - by eliminating calls, faxes, inaccurate orders, automating the process for order management and invoicing, SC reduces contractor operating costs. What’s new for Contractors


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