Presentation on theme: "913.888.0772 | imodules.com Strategic Consulting Presented by Lesley Thompson, University of Denver Mirko Widenhorn, iModules."— Presentation transcript:
| imodules.com Strategic Consulting Presented by Lesley Thompson, University of Denver Mirko Widenhorn, iModules
What We’ll Cover Strategic Consulting Overview University of Denver’s Consulting Project Tips to get you started
Strategic Consulting Getting the web traffic that you want? Wondered who reads your s? Have a small staff and need to be more efficient? Getting the most out of Encompass?
Denver’s Encompass set-up 177,634 constituents 120,000 alumni 22 schools/units using Encompass 279,000 non-member records 6.2 million s sent in FY14 24% open rate (FY14) 207 administrators
Changes made since April ’13 Monthly reporting system Info sheets for admins on topics segmentation requirement scheduling system analysis and subject line testing
Consulting questions How well are we using Encompass? Can Encompass be used more efficiently? How can the constituent experience be improved? Are we sending too many s? Does our community structure make sense? What data can we use to track progress?
Consulting Process Scoping call to identify priorities Review every aspect of Encompass tools Events, log-in process, campaigns, site usability… analysis Overall marketing analysis Detailed three-month analysis Benchmark data for events, giving, … List of recommendations and action plan
Findings: Encompass tools Site usability Integrate Encompass features into overall navigation Events Use attendee list option, Who’s coming link Create event reminder s Log-in Process Reduce length of first-time login process Campaigns Add Support button to navigation Move Support buttons in communications
Findings: Who Denver is reaching 61% of constituents opened at least one during three months 48% opened more than one 533 constituents opened 100% of all s (min of 10) Average number of s: 19 Breakout provided of how many s received
Impact of consulting project Served as audit of online presence for upper-level administrators School by school data reinforced good practices Provided data to move forward with different community set- up Adopted recommendations for efficiencies and to improve constituent experience Greater buy-in of Encompass and iModules across division
Implemented strategies Include Constituent IDs in s Ease of access to events, giving pages, profile information and more Utilizing Class Notes Implemented donation category for all events
Results Reconciliation process is significantly easier and more streamlined Online donations have increased by 20% Donations are recognized in real-time rather than once a month Non-member records have held steady And, constituents and administrators are happier!
To get you started Set goals for your site Tied to institutional or divisional priorities Why goals are important: Provide a way to focus your efforts Know where to invest time and resources Track and share progress internally and externally
To get you started Vision: Engage all alumni with the institution Sample goals: Increase the engagement of recent alumni with my institution Increase tie to the institution Increase financial support
Site usability Can constituents find what you want them to find?
Site usability What do you want people to do on your site? Log in? Register for an event? Click on a news story? Read a class note? Make a gift? Purchase a membership? Search the directory?...
Site usability Have your site tested Current students Alumni Board Event attendees Recent graduates Older alumni
Site usability findings Identify ways to focus on the key actions Adjust navigation Change images Remove content Add content
E-communications analysis Have a lot of information in Encompass Review data General Open rate compared to previous years Clicks/open Unsubscribe rate
E-communications analysis Traffic (# of sessions) 2013 (April 1 – May 29) 2014 (April 1- May 29) % change (y-o-y) Direct traffic13,6689, % Google5,5075,7644.7% Referral traffic6,7162, % Bing % Yahoo %
E-communications analysis Review data General By category
Communications Planning Review data General By category E-newsletter data Identify types of information constituents respond to
E-communications analysis Newsletter data Member dataNon-member data Type of story% clicksType of story% clicks Athletics17.9%Alumni Profile22.0% Alumni Profile16.5%Athletics14.3% Alumni News12.0%University News12.4% University News11.7%Alumni News9.4% Event Information10.2%Event Information9.4% Blog5.9% Alumni Center7.4% Alumni Center4.6%Pride (license plates…) 5.7%
E-communication analysis Adjust messaging and content of communications More targeted communication
Consulting Services Consulting projects are tailored to your needs Projects are collaborative in nature Recommendations to help you make progress toward your goals Interested? Speak to your account manager