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2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 1 Great Culture and Place to Work Cultural.

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Presentation on theme: "2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 1 Great Culture and Place to Work Cultural."— Presentation transcript:

1 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 1 Great Culture and Place to Work Cultural Development Toolbox Rosalia Cunningham - Chief Sherpa & HNA OD Team Office of the CEO January 13, 2012

2 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 2 Today’s Journey Hilti History Our Culture Journey Evolution Design and Implementation Organizational Knowledge Management Measuring and Assessing Recognition of Impact Loading up your Toolbox

3 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 3 Hilti History …

4 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 4 Drilling & Demolition Drilling & chiseling, Diamond systems Cutting & Grinding Cutting, sawing, sanding, Diamond systems Fastening & Installation Anchoring Direct fastening Screw fastening Installation Insulation & Protection Foams Systems, Fire Stopping Measuring Distance measuring, Leveling & aligning, detecting Planning & Specifying Specification, Consulting, Engineering, Software Professional Services Full Service, Calibration, Fleet Management, Financial Service, Anti-theft protection What is Hilti ? A Snapshot Hilti holds a leadership position world wide in the specialized field of fastening and demolition systems for the construction industry

5 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 5 Asia Europe 3 North America Europe 2 Europe 1 Africa, Near and Middle East Latin America Where is Hilti ? EVERYWHERE !!

6 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 6 Who is Hilti? Mr. Hilti and family Founded in 1941 Martin Hilti ( ) as Hilti oHG - a mechanical workshop in Schaan, Principality of Liechtenstein, with five employees 1948 Start of development of a powder-actuated fastening system Step-by-step setting up of an international sales network with independent sales organizations and local representatives - Construction of the parent plant in Schaan 1964 Addition of a drilling and anchoring line to the sales program 1971 Acquisition of a production plant at Kaufering, Germany 1972 Founder – Health Issues

7 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR Entry into diamond coring and cutting market, and launch of first breaker 1979 Inauguration of headquarters for North and Latin America at Tulsa, Oklahoma, USA 1985 Creation of three divisions: drilling and demolition, powder-actuated fastening and anchor technology 1987 Entry into construction chemicals market 1989 Development and initial implementation of Strategy Leadership Makes a Difference – Culture Statement Our people and company culture are not soft-strategy elements, but key drivers of our company’s success, one of our biggest secrets to living our purpose Michael Hilti – Chairman of the Board of Directors 1986 Innovation (INNO) – Work/Life Balance

8 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR Founding of Hilti Asia Ltd. in Hong Kong and relocation of Asia market region management from Schaan to Hong Kong 1996 Revision of corporate strategy 1998 Step-by-step implementation of "Champion 3 C" strategy 2003 Operating in more than 120 countries, 110 Home Depots and the Internet with 9 manufacturing plants, and app. 14,100 employees Global Rollout 1995 Introduced to HNA Executive Management Team as culture initiative not program of the month

9 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR Acquisition of Unirac in North America Launch of Aluminum Solar Flat Roof Systems 2011 Achieved highest GEOS rating in Hilti’s history 2008 Creation and launch of full recognition awards for customer based as well as peer nominations 2012 Wellness initiative launched Total employees globally over 20, Revision of corporate strategy – Vision 2020 introduced 2009 Purchased Diamond B, Inc. and rebranded to Hilti DPC 2013 Next decade… ERA of the Journey Evolution!!!

10 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 10 Our Journey Evolution….

11 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 11 Secret Recipe – 3 secrets of Gung Ho Spirit of the Squirrel: Worthwhile Work Way of the Beaver: In Control of Achieving the Goal Gift of the Goose: Cheering Each Other On

12 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 12 Our Culture Journey Principles First Principle We do Worthwhile Work The Mirror – See the “Ideal Hilti” Serving a Higher Purpose Living Core Values Becoming Best At Having Shared Goals Having a Balanced Life Outstanding Results Second Principle We take Self-Response-Ability to Achieve Our Goals Third Principle We Encourage Each Other and Recognize Results Defining the Playing Field Develop Your Potential Sharing Leadership & Teamwork Enabling Empowerment Aligning Structures, Processes and Systems Encourage Courage Monitoring & Measuring the Right Things Right Recognizing & Rewarding Aligning Recognition & Reward Systems Focus – Energy Disciplined Action

13 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 13 Ms. C’s Doom Loop Reaction, without Understanding No Buildup; No Accumulated Momentum Disappointing Results New Direction, Program, Leader, Event, Fad or Acquisition

14 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 14 Many camps along the Journey… Design and Implement

15 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 15 Team Camps – global and vertical ● We discuss selected topics on a global and vertical plane in a bi-annual (18 – 24 month cycle) rhythm, called Team Camps ● All team leaders participate twice in a team camp As member of a management team With their own team ● The Team Camps are facilitated by internal people in the local language, called “Sherpas” (Strategic, Team Leader and Spirit)

16 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 16 Moment of Truth Foundation Why Not? Core Purpose & Values Self-Response-Ability Encouragement & Recognition Focus – Energy & Disciplined Action to achieve Outstanding Results Rubicon The die is cast Traps of busyness Feedback ceremony Pit Stop Slow down to Speed up! Beacons Mini Pit The Team Camps of Our Culture Journey Reflect on Positioning Prioritize & Action Planning Team Dynamics Unique customer experience! Seamless process ’’extra mile’’ One Voice Ideal Team Road to the Summit Desired Hilti Culture - Vision 2020

17 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 17 Day ONE A.M. Desired and Current Culture Status Introduction Session Overview SHERPA Exercise Needs Activity Lifelines Desired Culture State Brutal Facts (HWH) Tower of Power / Enabling Elements of Greatness Overview of Our Culture Journey Hilti Movie Lunch Day ONE P.M. 1 ST Principle “We do Worth-while Work” Hilti Core Purpose Hilti Core Values Mission Statement Commitment Best At Statement Shared Goals Approach Making a Personal Connection to Worthwhile Work Disciplined Action (DA) Personal (Work/Life Balance) Fish! Worthwhile Work in Action Movie* Ms. C Day TWO A.M. 2 nd Principle “We take Self-Response-Ability to Achieve Our Goals” Reflect on Drama Empowerment Hilti Leadership Enabling Structured Processes - DiSC Day TWO P.M. Enabling Structured Processes (Cont’d.) SL2 (w/Context Video) PMP/Red Thread w/ SL2 Disciplined Action (DA) Personal 3rd Principle “We Encourage Each Other & Recognize Results” Reflection on Key Points Planet Hilti Reward / Recognition Systems Disciplined Action (DA) Personal Recap & Review Leading Change Team Camps Who Moved My Cheese? Movie* Team Spirit “Rite of Passage to Greatness” Lunch TC1 Overview: Foundation– Orientation / BTS

18 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 18 TC2 Overview: 2 + Day Team Camp Rubicon Desired Culture State Brutal Facts -Organization -Team Define Team’s Rubicon Barriers to Greatness Disciplined Action - Team First Principle: “We do Worthwhile Work” Team Connection to Worthwhile Work – Visualizing the Team’s Future Personal Connection to Life Balance DA Individual Second Principle: “We take Self Response-Ability to Achieve Our Goals” Hilti Leadership & Knowing Yourself Day 1 Feedback as a Gift Drama: Team Courage Team Development / Managing Team Conflicts Embracing & Leading Change DA Individual Third Principle: “We Encourage Each Other and Recognize Results” DA Individual DA’s Team – Consolidation & Prioritization Participants arrive at the location for lunch Path to OCJ Team Camp Rubicon The Beginning Day 2 (conclude ~5:00pm) Painting the Team’s Purpose Poolside/Campfire Reflection “Becoming balanced on the Journey with the 6 L’s” “Crossing the Rubicon”

19 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 19 TC3 Overview: 2+ Day Team Camp Pit Stop From Rubicon to the Pit Stop The Pit Stop Letter Camp Fire (Team Leader) Strategic Sherpa Night Start the Race (Strategic/Team Leader) Courage (Team Leader) My relationship Traffic Light The Walk (Team Leader) Prepare the Race Day 2Day 1 Late Afternoon The Race Personal Pit Stop Team Pit Stop (Team Leader) Pit Stop Forever (Team and Team Leader) Roles

20 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 20 3 rd day 2 nd day TC4 Overview: Team Camp Moment of Truth Voice of the EB In the Round The Experience: Customer Award~ A Quantum of Surprise Our Call to Action Strategic Sherpa Hour The Challenge Break Setting the Stage Our Customer Promise The Call Break Gala “Arbor” Dinner w/ social My Personal Contribution Lunch The Voice Camp Closing Beginning – – – – – – – – – – – – – – st day Welcome & Review OCJ Strategic Sherpa – Hannes Saeubert Team Dinner w/ social Strategic Sherpa – Hannes Saeubert Timeframe Personal feedback Break Break with heavy appetizers Lunch at Aspen – Break A Quantum of Pride: Team Assessment Campfire in Lodge Teambuilding Activity – On Target – – : Lunch for early arrivals My Call to Action – 02.30

21 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 21 TC 5 Overview: Why Not? Day 1 Afternoon Day 2 Full day Day 3 Morning What is the essence of the Hilti Culture? Let’s open our BOOK and our minds to the journey! Where is the team on the journey? Let’s experience our culture as a Team Understand it WHY is this important for the org’s Vision? WHAT do these strategic imperatives mean for us? The Playbook: The Real Game My personal change agreement Challenge & advice Letter to myself The One Thing US living our Strategic Sherpa Night WHAT is needed to achieve the org’s strategic imperatives? Our team: Diarizing the learning How will we do this? -Addressing accountability The One Thing Apply it What does it look and feel like? -Business Simulation: The Practice Essence of the Hilti Culture * TC5 Global Std. Future Imperatives of the Organization – Entrepreneurial Player

22 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 22 2 nd day – P.M. Wednesday, 01/18/12 Team Alignment 2 nd day – A.M. Wednesday, 01/18/12 Team Direction Team Vision: How does the team want to be perceived? What Leadership Attributes are needed in the future? Lunch (12:30p) Team Support: Define and share your Leadership (keep/change) - The Walk Team Connection : How do we want to work together? Responsibilities, Roles, Decision making, Communication, & Follow- through Team Focus: Put Vision into Action I - Stop Doing Team Experience: Building the bridge to our future Break (10:00a) Arrival (1 st day) Tuesday, 01/17/12 Team Reflection Break (3:00p) Social (6p) and Team Dinner (7p) Arrival Welcome Meet the Team: -Speed Dating Team Integration Part I: Fast Leap Fireside Social at the Summit (6p) Team Dinner (7:30p) Team Integration Part 2: Sharing in the round Team Mirror: “ 1 – 10” on the path being a High Performing Team Breakfast (7:15a) Team Communication: Sharing the message and gaining buy-in within our organization. TC Overview: One Voice Lunch (Noon) Team Commitment: Put Vision into Action II OYP - To Do (Practice the learnings on one critical business topic or develop complete OYP)

23 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 23 Manage Organizational Knowledge …

24 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 24

25 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 25 The Hilti Business Model

26 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 26 Cultural Development Model Mindset and Leadership Team Engagement and Self-Actualization Customer Engagement and Satisfaction Customer Centricity/ Productivity Impact and Sustain the Journey Impact feedback Impact Employee Engagement*: A team member’s degree of positive emotional attachment to the organization, their role and to their team.

27 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 27 Our Call to Action #1 GoalGoal: OwnerAction StepsStart DateEnd Date 30 Days 60 Days 90 Days 180 Days Completion Date Benefit of Goal Achievement Challenges to Goal Achievement: Recognition and Communication Metric/TargetCurrent Base Line30 Day Results 60 Day Results 90 Day Results 6 Months Results

28 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 28 Measuring and Assessing Impact…

29 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 29 Productivity Morale Retention Enthusiastic Customers Profitability Teamwork Facts and Figures

30 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 30 Triple Bottom Line

31 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 31 Wilson Learning Worldwide, 2009 (Kirkpatrick’s 4 – Level model) ROI Framework Organizational Development Sherpa Team Competency Team Members T Team Engagement T Strategy Alignment Trend analysis to include intangible benefits. Changes in measures, Isolate the effects of OCJ Impact

32 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 32 Chain of Impact Readiness 0 Preparedness (#4), Aligned/Direction (6), Working Relationships (9), Shared Leadership (5) Immediate 1 Sherpas’ Ability (11), Team Performance(9), Team Camp (7), Impact (17) 30 Days 2 Knowledge, Skills & Attitude Changes: AIP’s (9), Barriers/Challenges (11), Resources/Recognition (6), Days 3 Changes in On-the-job Behavior, Actions, Progress (10) 6months4 Changes in Business Measures – Trend Analysis (8) Long-Term (ROI)5 Compares OCJ Benefits to the Investment Costs Zoom Type Evaluation Level Content Focus & # of questions

33 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 33

34 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 34 Results:  48% of the respondents have been informed of the topic and content of the TC  90% to 92% of respondents feel they and their team are ready  Degree of execution from last team camp – 7.5*  Clarity on goals and team priorities – 7.2 to 7.8  Alignment with principles, purpose and values– 8.4 to 8.8  Understanding of expectations, contribution and roles & responsibilities – 8.0 to 8.5  66% of respondents state Team Leader kept the Team Camp top of mind  Highest ratings:  Trust – 8.5  Motivation – 8.5  Ability to handle conflict – 8.4  Lowest ratings:  Applying 8 steps for leading change – 7.2  DISC usage – 7.3  Situational Leadership usage – 7.6  Degree of leading and facilitating change – 8.3 to 8.4  Sense of empowerment – 7.3  Comfortable asking for help – 8.8 to 8.9 Measurements:  Values, purpose and principles – highest ratings  Goals and priorities  Team engagement  Self-actualization / empowerment  Applying Management tools – lowest ratings Readiness Sensing Survey  Results give guidance on areas of focus before and during OCJ Quotes:  “These events are fine its good to get together with the team but my experience is that Hilti does not live up to what its professed culture really is.”  “Nobody wants to go anymore... topics boiled down now...too long out field”

35 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 35 Reward and Recognition Impact…

36 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 36 OCJ Reward &Recognition Overview Management Recognition Internal Team Member Recognition Enthusiastic Customer Award Legacy Cup Award

37 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 37 OCJ Online Recognition Bank 4 tickets per person to recognize team members within the year. Team members accumulate these tickets and “cash” them in for OCJ product through the online catalog. Catalog offers products from 1 to 100 tickets for team members to select from. Ticket quantity is determined by an established “ticket price”

38 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 38 OCJ Online Catalog

39 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 39

40 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR Excellence in People Development Award from 2001 Recipient of the Ken Blanchard Companies Outstanding Award North America Recognition and Awards

41 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR "Selling Power” ranks Hilti-North America #2 manufacturing company to sell for "Selling Power” ranks Hilti-Canada #1 manufacturing company to sell for

42 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR “Great Place to Work” Placed 15th globally (Microsoft #1) – 25 best in the World  Winner of the Carl Bertelsmann - Global Prize for exceptional Corporate Culture  Mythos brand – world-wide the strongest brand in the industry Michael Hilti, former Chairman of the Board Cary Evert, CEO of Hilti North American

43 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 43 Toolbox for Your Journey…

44 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 44 Customer Engagement & Satisfaction Impact and Sustain the Journey Customer Centricity/ Productivity Team Engagement & Self-Actualization Influence the mindset of teams to create passionate and engaged customers. Foster a spirited environment of learning, development, recognition, and fun. Focus teams to embrace seamless, consistent, best practices to maximize efficiencies. Be the OCJ Advocate and become a Strategic Asset Sherpa Team Charter

45 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR the journey to new heights!

46 2010 Excellence in People Development Award Investing in the People of Oklahoma™ Rosalia C. Cunningham, M.A., PHR 46 Time for Q & A?


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