# Kruskal-Wallis Test Ben Rindlisbacher Brigham Young University Marriott School of Management.

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Kruskal-Wallis Test Ben Rindlisbacher Brigham Young University Marriott School of Management

Outline/Agenda 1.Who are Kruskal and Wallis? 2.What is the Kruskal-Wallis Test? 3.Brainstorming activity: Organizational Application 4.Nuts and Bolts 5.How does the Kruskal-Wallis Test work? 6.Why should I care? A Real-World Example 7.Practice Exercise 8.Summary 9.Readings list

Who were Kruskal and Wallis? William H. Kruskal: Accomplished Mathematician Statistician Ph.D. from Columbia University Together they developed the Kruskal-Wallis Test W. Allen Wallis: American Economist Statistician President – University of Rochester

What is the Kruskal-Wallis Test? Kruskal-Wallis Test (one-way analysis of variance): A statistical test to see whether samples originate from the same distribution (ex: post-production inspection) Primarily used when comparing more than two samples that come from different sources or when the samples are of unequal size

Brainstorming Activity: Organizational Application Within your organization (or a supplier’s organization) identify a process that currently displays an unacceptable amount of variance. (ex: manufacturing, shipping, customer service, etc.) With this process in mind, identify three reasons why being able to pin-point the source of the variance from multiple, un-evenly distributed samples could be helpful.

Nuts and Bolts The Kruskal-Wallis Test is comprised of the following seven steps: 1.Define the Null and Alternative Hypothesis 2.State your Alpha 3.Calculate the Degrees of Freedom 4.State your Decision Rule 5.Calculate your Test Statistic 6.State your Results 7.State your Conclusion

How does the Kruskal-Wallis Test work? Example: The following scores (data) have been gathered and ranked from a process within your company: Using the ordinal data from the table above determine if there is a difference between the three samples, using an alpha of.05

How does the Kruskal-Wallis Test work?

Step #2: State your Alpha = 0.05 Alpha =

How does the Kruskal-Wallis Test work? Step #3: Calculate the Degrees of Freedom DF = K - 1 DF = 3 - 1 = 2

How does the Kruskal-Wallis Test work?

Step #5: Calculate the Test Statistic Rank the 18 scores in the example from smallest to largest (right) Once the data has been ranked, replace the original scores with the rankings (as shown below)

How does the Kruskal-Wallis Test work? Step #5: Calculate the Test Statistic (continued…) Calculate T or the sum of each group/sample rankings Calculate n or the sample size for each group/sample Sample 1; T = 39 and n = 6 Sample 2; T = 65 and n = 6 Sample 3; T = 67 and n = 6

How does the Kruskal-Wallis Test work? Step #5: Calculate the Test Statistic (continued…) Using the following formula and the previously solved variables, calculate the test statistic

How does the Kruskal-Wallis Test work?

Step #7: State your Conclusion Because we do not reject the null hypothesis, we can conclude that there is no significant difference among the three samples compared in this example

Why should I care? A Real World Example A commercial plumbing co. in the Midwest Wanted to improve customer satisfaction scores Customer surveys  customer service attributes Kruskal-Wallis Test  compare the different survey samples to calculate if there was difference between the ratings of each attribute Most important attributes: Courtesy, Convenience, Reliability, Quality, and Competitive Pricing

Practice Exercise Imagine that your company performs specialty treatments for customers. The following data has been recorded from the treatment process: Using the data from the table above, utilize the seven steps of the Kruskal-Wallis test in order to see if there is a difference between the four samples, using an alpha of 0.05

Summary William H. Kruskal and W. Allen Wallis developed the Kruskal-Wallis one-way analysis of variance test A statistical test to see whether samples originate from the same distribution Useful when comparing three or more samples, or when samples are of different sizes The Seven Steps of the Kruskal-Wallis Test Can be useful in real-world applications to help improve quality

Reading list Koppes, Steve. “William Kruskal, Statistician, 1919-2005” The University of Chicago News. University of Chicago News Office. 5 May 2005. Elliott, Alan C.; Hynan, Linda S. “A SAS® macro implementation of a multiple comparison post hoc test for a Kruskal-Wallis analysis” Computer Methods and Programs in Biomedicine. Vol. 102 pp. 75-80. 2011. Pace, Eric. “W. Allen Wallis, Economist and President of the U. of Rochester” The New York Times. 14 October 1998 pp. 5-9. Kruskal, Willliam, and Judith Tanner. International Encyclopedia of Statistics. New York Free Press, 1978. Print. Statistics Lectures. “The Kruskal-Wallis Test.”. 2010-2012. Goldstein, Sheldon D. “Using Kruskal-Wallis to Improve Customer Satisfaction” The Steele Group. 2011. pp. 1-10.

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