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Success in Primary Health: A Multi-sectorial Collaboration Preliminary Presentation - Quality Care Evaluation March 2006 Zoe Kopp MPH Director, Pfizer.

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Presentation on theme: "Success in Primary Health: A Multi-sectorial Collaboration Preliminary Presentation - Quality Care Evaluation March 2006 Zoe Kopp MPH Director, Pfizer."— Presentation transcript:

1 Success in Primary Health: A Multi-sectorial Collaboration Preliminary Presentation - Quality Care Evaluation March 2006 Zoe Kopp MPH Director, Pfizer Global Health Fellow Teresa Narvaez Country Director, Project HOPE Country Director, Project HOPE

2 Working together for a smile, improved health and a better life for mothers and children

3 More than a million services provided

4 Evaluation Objectives Evaluate the quality of care of services offered in the Herrera and Monte Plata clinics through a quantification of the actual level, according to the international standards, with the objective of improving the quality. Evaluate the quality of care of services offered in the Herrera and Monte Plata clinics through a quantification of the actual level, according to the international standards, with the objective of improving the quality. Provide the base of a strategy that assures the quality of the clinics program supported by Project HOPE in the Dominican Republic. Provide the base of a strategy that assures the quality of the clinics program supported by Project HOPE in the Dominican Republic. Conduct a profound financial analysis of both clinics to identify the key factors and conditions to achieve financial sustainability. Conduct a profound financial analysis of both clinics to identify the key factors and conditions to achieve financial sustainability.

5 Quality Care Evaluation Team Zoe Kopp MPH – Pfizer, International Public Health Evaluator Zoe Kopp MPH – Pfizer, International Public Health Evaluator Teresa Narvaez – Country Director, Project HOPE Teresa Narvaez – Country Director, Project HOPE Dr. Karen Cuevas – Director, Herrera Clinic Dr. Karen Cuevas – Director, Herrera Clinic Angela Alban – Coordinator, Monte Plata Clinic Angela Alban – Coordinator, Monte Plata Clinic Dr. Ramon Alcequiez – Medical Evaluator Dr. Ramon Alcequiez – Medical Evaluator Dr. Anyinet Belen – Medical Evaluator Dr. Anyinet Belen – Medical Evaluator Lcda. Arelis Gil – Statistician, SESPAS Lcda. Arelis Gil – Statistician, SESPAS Lcdo. Luis Gonzalez – Statistician, SESPAS Lcdo. Luis Gonzalez – Statistician, SESPAS

6 What is Quality Care? The right of clients to: information information access access choose choose security security privacy and confidentiality privacy and confidentiality dignity and comfort dignity and comfort form their own opinion form their own opinion continued care continued care

7 Evaluation: Quality Care User Perspective: User Perspective: Exit interviews at the clinic (160) Exit interviews at the clinic (160) Interviews in the community (20) Interviews in the community (20) Managerial Perspective Managerial Perspective Interviews with managers at HOPE and ADOM (3) Interviews with managers at HOPE and ADOM (3) Audit of medical files (60) Audit of medical files (60) Observation of medical consultations (4) Observation of medical consultations (4) Perspective of Clinic Personnel Perspective of Clinic Personnel Interviews with receptionists, janitors, nurses, doctors, and lab workers (10) Interviews with receptionists, janitors, nurses, doctors, and lab workers (10)

8 What did they like the best or the least? Best Personnel/Care Personnel/Care Treatment Treatment Everything Everything The environment The environment Good prices Good prices Initial information, discussions Initial information, discussions Hygiene Hygiene It seems to have everything that one needs It seems to have everything that one needs Order Order Here they find the best services Here they find the best servicesLeast Wait time Wait time That they discourage use of baby bottles That they discourage use of baby bottles Bring in more pediatricians Bring in more pediatricians Need a cafeteria Need a cafeteria Wait for the lab workers Wait for the lab workers Don’t permit food in the waiting room Don’t permit food in the waiting room Don’t understand the shift system Don’t understand the shift system

9 Recommendations from patients More pediatric specialists More pediatric specialists Put in a cafeteria Put in a cafeteria More seats in the waiting room More seats in the waiting room More comfortable seats by the lab More comfortable seats by the lab Quicker laboratory services Quicker laboratory services Open on weekends Open on weekends Attend births and emergencies Attend births and emergencies Psychological and rehabilitation consultations Psychological and rehabilitation consultations A specific doctor per patient A specific doctor per patient

10 Results: Audit of Medical Files All of the information noted in the medical files: All of the information noted in the medical files: 99 %

11 Interviews: Key Persons Dr. Schiffino - Sub-Secretary of State of Primary Care and Collective Health Dr. Schiffino - Sub-Secretary of State of Primary Care and Collective Health Dr Héctor Eusebio –Dept. Director, Maternal Infantile Dr Héctor Eusebio –Dept. Director, Maternal Infantile Dr. Marta Nina - Coordinator National Breastfeeding Program, SESPAS Dr. Marta Nina - Coordinator National Breastfeeding Program, SESPAS Dr. Sonia Aquino – Program Coordinator, Maternal Infantile SESPAS Dr. Sonia Aquino – Program Coordinator, Maternal Infantile SESPAS Dr. Josefina Cohen -Coordinator of the National Commission of Maternal Breastfeeding Dr. Josefina Cohen -Coordinator of the National Commission of Maternal Breastfeeding Dr. Oscar Suriel – OPS Dr. Oscar Suriel – OPS Dr. David Losk - USAID Dr. David Losk - USAID Mrs. Zoraida Heredia Vda. Suncar –Evaluator, Brugal Award Mrs. Zoraida Heredia Vda. Suncar –Evaluator, Brugal Award Marcos Dionicio –President, Seminsa Marcos Dionicio –President, Seminsa

12 Results: Key Interviews Good reputation Good reputation Good spirit/empowering environment Good spirit/empowering environment Good organization Good organization Good management – Teresa, Karen, Angela Good management – Teresa, Karen, Angela Teresa is dynamic Teresa is dynamic Warm atmosphere Warm atmosphere Efficient Efficient Quality of Care Model Quality of Care Model They are integrated in the country’s plan for vaccines and maternal/child health; “work as partners” of SESPAS They are integrated in the country’s plan for vaccines and maternal/child health; “work as partners” of SESPAS Collaborate really well with SESPAS. Integrate and coordinate with SESPAS in their health areas Collaborate really well with SESPAS. Integrate and coordinate with SESPAS in their health areas Very impressed by the environment of the clinics; the cleanliness and the organization Very impressed by the environment of the clinics; the cleanliness and the organization Teresa and HOPE/ADOM have greatly assisted with the AIEPI campaign Teresa and HOPE/ADOM have greatly assisted with the AIEPI campaign

13 Notable Achievements (1) Herrera Clinic - Self-sustainable (model of care, management, and finances) Herrera Clinic - Self-sustainable (model of care, management, and finances) Positioning and recognition of organization and high quality services Positioning and recognition of organization and high quality services Automated system of statistics, services and finances Automated system of statistics, services and finances The clinic personnel feel proud and empowered by the program; they feel that the success and self- sufficiency of the clinics is their responsibility The clinic personnel feel proud and empowered by the program; they feel that the success and self- sufficiency of the clinics is their responsibility

14 Notable Achievements (2) Awards/Recognition Awards/Recognition National Committee of AEIPI 2005 National Committee of AEIPI 2005 Brugal 2004: Social Assistance Brugal 2004: Social Assistance OPS 2002: Sustainability OPS 2002: Sustainability National Immunization Program: 2002 National Immunization Program: 2002 National Commission of Maternal Breastfeeding: 2001 National Commission of Maternal Breastfeeding: 2001 Collaboration network - powerful Collaboration network - powerful ADOM and their members ADOM and their members HOPE and their international contacts HOPE and their international contacts SESPAS SESPAS Cooperating Agencies: Japan, USA, Italy Cooperating Agencies: Japan, USA, Italy Private Businesses Private Businesses National NGOs: Ora de Dios National NGOs: Ora de Dios Institutions and people Institutions and people

15 Recommendations (1) Determine how these clinic models can have the maximum impact in the national and international field. HOPE/ADOM through involvement with others with experience in the field of health (SESPAS, PAHO and other groups) should consider options like: 1) Creating a quality center of management training of primary health care services. 2) Expanding the number of clinics to at least have one clinic in each region to have more influence throughout the country 3) Using and design the future clinics with the ability to offer practical training to medical personnel from the DR and other countries

16 Recommendations (2) Define the Mission of the Clinics Project and develop a strategic plan for the next five years. Project HOPE and ADOM together need to define their vision, mission, and establish strategic objectives for their achievement (including measurable indicators). Then develop a 5-year strategic plan to reach the set objectives and expansion plans for the clinics program. That should involve representation from both organizations, HOPE and ADOM, and representation from their employees.

17 Recommendations (3) Name a management sub-committee for the clinics program with representation from ADOM, HOPE and clinic personnel. This committee will be in charge of providing leadership and follow-up to the strategic plan. In addition it will guarantee the quality of services in the clinics, supervise the appropriate handling of funds, manage the growth of the endowment fund and secure the future and the expansion of the impact of the clinics project.

18 Recommendations (4) Establish a Director of the Clinics Project position, within ADOM, to supervise and provide coordinated management for both clinics to obtain a higher level of efficiency in the handling and operation of the clinics and the implementation of the activities of the strategic plan. Establish a Director of the Clinics Project position, within ADOM, to supervise and provide coordinated management for both clinics to obtain a higher level of efficiency in the handling and operation of the clinics and the implementation of the activities of the strategic plan.

19 Final Consideration The collaboration clinics of ADOM and HOPE in the DR are excellent examples of primary and maternal/child health clinics with a high level of quality care. These clinics could serve as quality care models for HOPE and ADOM and other organizations in the Dominican Republic and other countries.

20 “ There are two ways of spreading light: to be the candle or the mirror that reflects it.” -Edith Warton


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