Presentation on theme: "Local Tour Guide Group3. Preparation Tina Nature and possible interests of the Guest Destination Google Map Fine Details Cellphone, batteries,"— Presentation transcript:
Local Tour Guide Group3
Nature and possible interests of the Guest Destination Google Map Fine Details Cellphone, batteries, and power Banks Number for Taxi company
The Tour Itself Knowledge History, Culture, Food, Religion, Society, etc. Consult CNN Travel for translationCNN Travel Attitude Anxiety Nervous Enthusiastic Lots of plan Bs
On the Job Lisa
Basic Jobs Introduce yourself and be acquainted with your guests Check the number of your guests anytime and anywhere Always bring your cell phone Interact with your guests actively and be attentive to their need and safety
Other Jobs Help guests carry heavy things Help guests use chopsticks at mealtime Help guests negotiate for prices
Questions Is it appropriate to help guests at mealtime? Westerners may not welcome such actions of over-hospitality. How does local guide negotiate for guests over prices so that we don’t create the impression that local merchants are cheaters?
Dealing with Emergencies
When you are leading a group of guests… And someone wants to leave to the toilet. You should… Tell him/her where the restroom is and where he/she can find you. And some guests disappear and the rest of them are still with you. You should… Send the other guests back to their room/place, then report the situation to the supervisor and seek the missing one.
When you are leading a group of guests… And one of them accidently sprained his/her leg. You should... Find the nearest hospital or emergency station to settle him/her, if not, try to get some ice from nearby stores and then call a taxi to send him/her to the doctor or back to his/her room. You suddenly feel a fire burning in your stomach and you need to go to the restroom immediately… You should ask your colleagues to cover for you temporarily. If there is no one that can help, make sure you let the guests know how and where to find you in a little while.