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© 2006 Avaya Inc. All rights reserved. Serving the Student of the 21st Century with Intelligent Communications Michael Porter Educause Conference – October 2006
2 © 2006 Avaya Inc. All rights reserved. Agenda Who’s the 21 st Century Student? Who We Are Intelligent Communications from Avaya Communications for the 21 st Century Student
3 © 2006 Avaya Inc. All rights reserved. Avaya, Delivering Intelligent Communications to Businesses and Public Sector Organizations We enable businesses and public sector organizations, large to small, to communicate, serve, and excel –Century of experience and innovation in our DNA –Today: #1 positions in IP telephony, contact centers, mobility solutions, and services Avaya Labs, leader in communications software: 3,000 patents/applications –Pioneered voice mail, IVR, skills-based call routing, unified communication, CTI, audio conferencing, virtual LAN Over 1 million customers -- 90% of FORTUNE 500® rely on Avaya 20,000 people in 50 countries 2,500 Business Partners
4 © 2006 Avaya Inc. All rights reserved. Avaya in Higher Education Apollo Group/University of Phoenix Australian National University Big Bend Community College Buena Vista University California State University, Sacramento Centennial College Clayton State University Johns Hopkins Institutions Masaryk University Middle TN State University New York University Penn State University: Altoona Campus The George Washington University University of Pittsburgh Medical Center University of South Carolina Aiken University of Southern Mississippi University of Texas at El Paso University of Washington University of Wisconsin Stevens Point Wheelock College Source: Avaya CSRP Site 7-2-06
5 © 2006 Avaya Inc. All rights reserved. 2002 2003 20042005 2006 We Partner to Bring Solutions to our Customers Strategic partnerships with industry leaders DeveloperConnection Program –Thousands of vendors connecting with the Avaya Intelligent Communications –Tested for interoperability
6 © 2006 Avaya Inc. All rights reserved. Home office IP Softphone VPN Phone Intelligent Communications from Avaya VPN Campus Buildings IP LAN Larger Campus Buildings Campus Buildings Legacy PBX Satellite Buildings WiFi Centralized MultiVantage Communications Applications Messaging Call Accounting Contact Center Wireless Endpoints
7 © 2006 Avaya Inc. All rights reserved. Intelligent Communications for the 21 st Century Enhanced Meet-Me Conference Meeting Exchange Enterprise Edition Audio and web conferences Meeting Exchange Standard Edition Low cost, reservation-less conferencing Instant Messaging & presence SIP Enablement Service 3 rd Party SIP Endpoints With CM Features Secure & Reliable Network Infrastructure Integrated Management Comprehensive Services Assess, Design, Implement, Maintain Video Integration Video Conferencing & Room systems SIP Extensions SIP trunking Customer Care Self Service, IVR, CTI, Recording Multi-Media Contact Center
8 © 2006 Avaya Inc. All rights reserved. Provide Collaboration in Your Distance Learning Provide Collaboration in Your Distance Learning Avaya Meeting Exchange with Adobe Acrobat Connect Deliver true collaboration by allowing students to interact, not just watch and listen Integrated Solution Features: –Dial out from the to join new participants in the conference –Control audio participants from Adobe interface: mute, disconnect, identify who’s speaking, change volume… –Record synchronized audio and web conference Ideal for: –The extended campus –Continuing education –Homebound students –Education co-ops
9 © 2006 Avaya Inc. All rights reserved. The 21 st Century Student The 21 st Century Student The Connectionless Generation Born into technology – though not necessarily technologists –Access to almost anything electronically –Not tethered to a wire –Access on demand –24x7 Multi-taskers The cellular phone and PC are now the students primary communication devices –Text messaging –Instant messaging –Collaboration sites.. e.g, Facebook So… how do you connect with the connectionless generation?
10 © 2006 Avaya Inc. All rights reserved. And the 21 st Century Parent? Single parent or both parents working Compressed family time Commuting and business travel consuming personal bandwidth Mobile - Wireless Hyper-concern for their children's success … and safety!
11 © 2006 Avaya Inc. All rights reserved. Solutions for the 21 st Century Student Delivering value to the student –Add value to their primary communication device, their cellular phone –With fewer students using their wired dorm phone….deliver voice messaging to their PC Deliver value to the parent –Ability to reach students –Enhance student safety and security Delivering value to faculty and staff –Improve reachability
12 © 2006 Avaya Inc. All rights reserved. TeleworkerCampus RoamerRoad Warrior Access to Your Enterprise Communications from Nearly Anywhere Desk Worker Home/ Remote Office Desktop Voice, Video, IM, Presence Web Collaboration MS Outlook, Lotus Notes MS Communicator, Sametime WiFi Dual-mode Mobile “One Number” Speech Access Conferencing Speech
13 © 2006 Avaya Inc. All rights reserved. Protecting the Safety and Security of the Student Protecting the Safety and Security of the Student Safety and Security Features Built into the Avaya system Malicious Call Trace: Helpful for residential campuses and schools in reducing prank calls and to help catch perpetrators Crisis Alert: for automatic notification to onsite/offsite faculty, staff and students (to consoles, stations and/or digital pager) E911 calling features: automatic recording, bridging to console, pager alert to on/off campus or school emergency personnel, calling party location Meet-me-Conferencing: so that emergency personnel or others can convene quickly and effectively for campus or school emergencies Built-in Paging: features to facilitate group notification to administrators and key personal on campus and in schools Whisper Page- campus police can coach a student receiving a malicious call without the calling party knowing Group Listening - allows emergency intervention through the speakerphone without activating the station’s transmitter. Group Paging-allows the system administrator to make announcements through the speakerphones of designated devices. Auxiliary port interfaces: Helpful in linking security systems in a school or campus residential hall to the entrance doors for locking and unlocking.
14 © 2006 Avaya Inc. All rights reserved. In Conclusion Intelligent Communications from Avaya can help you serve the needs of the 21 st century student
15 © 2006 Avaya Inc. All rights reserved. © Avaya Inc. 2006. This document is the intellectual property of Avaya. Permission is granted for this material to be shared for non-commercial, educational purposes for members of Educause only, and it shall not be copied or distributed in whole or in part for any other purposes without written permission from Avaya.
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