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All Rights Reserved © Alcatel-Lucent 2011 Press F5 in the ppt to start the flow Use of the solution MobiCall in the healthcare area: features and examples.

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Presentation on theme: "All Rights Reserved © Alcatel-Lucent 2011 Press F5 in the ppt to start the flow Use of the solution MobiCall in the healthcare area: features and examples."— Presentation transcript:

1 All Rights Reserved © Alcatel-Lucent 2011 Press F5 in the ppt to start the flow Use of the solution MobiCall in the healthcare area: features and examples G. Brigati, CEO New Voice International Ltd. Alcatel-Lucent healthcare days in Paris (june 2012)

2 All Rights Reserved © Alcatel-Lucent 2011 About us New Voice issues and acts as consultant for the MobiCall solution, a middleware platform for mobilization and unified communication. For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent and since 1999 an AAPP partner. With more than 500 new systems implemented worldwide each year, MobiCall is a high reliable, professional Swiss quality product! New Voice worldwide oUSA (California, Florida) oFrance (Paris/Ville d’Avray) oSwitzerland (Lachen, Zurich, Nyon) oGermany (Frankfurt/Mainz) oAustria (Vienna/Linz) oUAE - United Arab Emirates (Dubai) oAsia (Hong Kong, Shanghai) oAustralia (Brisbane) Press F5 in the ppt to start the flow

3 All Rights Reserved © Alcatel-Lucent 2011 MobiCall: modular, flexible, standard Business Process Automation Best adaptation and integration into existing work flow managements and concepts High acceptance by the operators and staff Intelligent, convenient and convivial management of human and material resources Supervision of guest services Automation of recurring events and processes in the course of professional activities Being prepared to simple and worst case scenarios More efficient response to crisis and emergency situations High reliable, full redundant, cost effective, Swiss quality. Zurich University Hospital, since 1998 Lyon University Hospital 24’000 voice lines 125 Interfaces ! 10 Mobicall Quellenhof Bad Ragaz Hotel Dolder Grand Zurich Palace Hotel St. Moritz Hôtel Crillon Paris 5 five star hotels 2 MobiCall 1 OXE VLHG USA Rauland+OXE+Wifi +GSM+MobiCall Shangri-La Four Seasons Hyatt, Hilton worldwide One Solution for all mobilization scenarios for all: the Hospital, the Hotel and the Administration Conference, Alarming, Voice recording, Task Management Reuse of existing infrastructure: OXE Maximum advantage of Alcatel-Features

4 All Rights Reserved © Alcatel-Lucent 2011 MobiCall integrates unique features of OXE terminals MobiCall connected via T0/T2 allows the following features: Dynamic display message while the phone is ringing and on answer characters on DECT 300 / 400, on WiFi 8118 / 8128… Send UUI messages to DECT 300/400 and WiFi 8118 / 8128 (mini-messages with up to 120 characters) Announcement over loudspeaker (broadcast) Distinction of ring-tone sequences Multi-line DECT 400 (never busy line), optional call intrusion, ANS-interface over supplementary CSTA licenses Interphone function: automatic hands-free answering e DR-Link recording, XML, HTTP …and much more!

5 All Rights Reserved © Alcatel-Lucent 2011 Rapid-Response and Nurse Call MobiCall Supervisor MobiCall Master DECT 400/500 and Wi-Fi 8118 / 8128 with - dynamic Display 1 - dynamic Display 2 - dynamic or fix voice - confirmation/reject - voice conference - callback to room - additional SMS-Text - callback on MMS for task completed - broadcast - data, pictures, video - phone book Fire Alarm BMS Heating Aircondition Intrusion Elevators Stairs IT, Video-Cam SNMP Ping Heart alarm Birth alarm Tech-alarms OmniVista HP-Openview Emergency Button Night - door bell Analog sensors Temperature Blood fridge Database Login/Logout Work plan PMS Opera TMS ( Tasks ) Voice Recording Room status Mini-Bar VIP-Calls Wakeup escalation Portercall / IVR Voice/Fax-Mail Emergency calls launched from any dect/wifi/gsm/3G also in case of agressions (DSK) Evacuation: Hotel & Administration Floor by floor, in guest-language LS, Pager, SMS, MMS, 3G Relay, Sirenes, XML, Web geo-localization All interfaces for fixed prices: printer, V.24, TCP/UDP/IP, E-444, modbus, HL7, csta, BACnet, KNX, OPC, , ESPA-X, ftp, pc MobiCall – OXE: enable unique selling points! OXE

6 All Rights Reserved © Alcatel-Lucent 2011 Nurse call  MobiCall  voice call to the Nurse  display 1: Room Call she answers  display 2: R512 Angelina J. ( of course the room number can be shown with the call, but sometimes there are good reasons to get an acknowledge from the nurse first, before showing the room ). Also possible is to open up the loud speaker for hand free room call information. Nurse Call Workflow Extension Convenient function for the nurse: Call-back to the room initiated with key ‘5’ Patient phone is ringing  MobiCall setups up a two party voice conference with the nurse concept 1: the phone is ringing until the patient or the (elder) habitant answers concept 2: the phone opens up the loud speaker, the patient can hear the nurse but has to pick up the phone to talk to the nurse concept 3: the phone answers the call automatically ( only this function needs a CSTA link ) to open the loud speaker and the microphone. On answer the nurse asks: Good morning Angelina, what can I do for you? The patient answers: I’d like to have some tea, double cream, no sugar The nurse: Ok, I’ll prepare everything for you ( she saves one way thanks to MobiCall ).

7 All Rights Reserved © Alcatel-Lucent 2011 MobiCall turns DECT/Wifi into a part of the Security IP Libraries protocols OmniVista Supervisor IT-Network snmp Interfaces Fire, BMS, Nurse Call… Splitters RS232/IP Libraries protocols fix-price Interfaces Fire, BMS, Nurse Call third party applications Mobi-XML Data base adapted Video cameras tcp/ip XML Contacts Relays Analog Sensors Modbus and other Voice- Recording DR-Link Loud speaker Fax PagerGateway SIM / Internet dect, wifi, phones, XML, 3G popup, tcp/ip BT-trading Etrali, IPC 2-party conference Analog, UA high impedance recording Centralized Solution Full redundant hot stand-by high reliable MobiCall enables sales, pre-sales and field engineers to answer any question regarding Security issues protecting persons and goods within every Company and Organization !

8 All Rights Reserved © Alcatel-Lucent 2011 Processes, which can be handled automatically, should be treated 24 hours a day The fire alarm system tells  MobiCall via a V.24/RS232 link: Fire Room 1818 MobiCall  calls all fire fighters and tells  display 1: fire room 1818 answer  display 2: F1818 use stairs voice message: > Fire Alarm Workflow Speed-up MobiCall puts all fire fighters into a voice conference ( up to 120 persons, depending the number of voice channels and the number of persons answering the call ) fire fighter 1: ” I’m in the lobby “ fire fighter 2: ” I’m on the 19 th floor and go down to 18 th “ fire fighter 3: ” I’ll go to the fire alarm panel “ If there is fire, the fire fighter 3 calls the external fire brigade by pressing the push button, if not, he resets the alarm on the fire alarm panel. This concept prevents lots of persons from running up the stairways to see, whether there is fire or not. None of the guests will know anything about this pre-fire alarm. Especially in a hospital, where evacuation is not possible, MobiCall helps speed up to clear the fire.

9 All Rights Reserved © Alcatel-Lucent 2011 MobiCall in the Alcatel Lucent OXE/OXO environment Incoming events Dynamic recording over DR Link Master/ Supervisor Text ringtone/answered Mini-messages Voice messages – TTS Acivate loudspeakers + Image Formatted text + MobiCall web Monitoring resources Vertical services SNMP traps Alarms over 400 DECT+ and 500 DECT: alone worker

10 All Rights Reserved © Alcatel-Lucent 2011 When ever the external fire brigade decides to evacuate guests, MobiCall allows to evacuate the hotel floor by floor, room by room in the language of the guest. The Duty Manager starts a secure voice call (verified by CLI, DDI and password) to MobiCall to start the evacuation process. Option: launch via a graphic web interface. Evacuation by Phone, Room by Room First, MobiCall calls the evacuation helpers to go to the floor to guide the guests. Then, MobiCall calls each occupied room in the language of the guest (the Property Management System (PMS), such as Opera / Fidelio tells MobiCall this information). voice message to room 1801: Veuillez quitter votre chambre suite à une alarme feu voice message to room 1818: Please leave the room due to a fire alarm. voice message to room 1819: Feueralarm : Bitte verlassen Sie den Raum. In a first sequence all phones ring (first in the occupied rooms, then in the not occupied rooms). The statistic is printed out in the lobby for the external fire brigade. In a second wave, MobiCall calls all rooms by automatically opening the loud speakers. By reuse of the telephone infrastructure, the customer increase the return of investment.

11 All Rights Reserved © Alcatel-Lucent 2011 New Voice MobiCall Information - Server DECT GAP DECT GAP+ IP and XML set GSM PDA Phone WiFi terminal Analog/digital set Fax SMNP Trap Pop- up on PC Loudspeaker LWP call Voice call Serial/IP interface Dry contact i.e. Wago Relay output i.e. WAGO GSM PDA phone SNMP trap PING Keyboard USB activation MASTER SUPERVISOR Conference Emergency call recording DECT localisation WiFi localisation Personal monitoring Web interface Call centre Hotline, IVR Voice Text Image Sound Relay Protocol Incoming events Event notification Video Text to speech Administrator accounts Complementary application modules OXE OXO MobiCall Mobilization = notification + confirmation + escalation

12 All Rights Reserved © Alcatel-Lucent 2011 A staff member tells the rapid response system: Mirror broken in room 1881 The RRS tells  MobiCall  calls the expert display 1: tech. call he answers  display 2: R1881 Mirror… (of course the type of work can be shown with the call, but sometimes there are reasons to get an acknowledge from the staff first, before telling the work to do, especially when the work takes four hours and starts at Friday 5 pm ). Rapid Response Workflow Voice message: please confirm with key ‘3’ and find details in the mini-message The staff confirms with key ‘3’ and gets the job details by mini-message. If he rejects with key ‘4’, then MobiCall calls the next person ( also parallel calls are possible, like fire alarm ). Once the job has been done, the staff turns back to the mini-message and starts a call back ( to the CLI-number stored with the mini-message ). MobiCall answers: Please confirm, that the job has been done with key ‘3’ MobiCall passes this information to the Rapid Response system. TTS allows MobiCall to speak the job-details during the first call. All languages supported.

13 All Rights Reserved © Alcatel-Lucent 2011 MobiCall - DECT400/500 Emergency Call Solution Imagine, a room cleaner or any person from the SPA has to go to a Hotel Room and gets agressed. She presses the emergency button on the DECT 400/500. Immediately, MobiCall will call the phone in the room, open up the load speaker and broadcast a clear message to the guest and the staff member. The security guards are mobilized and sent to the room. This gives clear situations and prevents situations such as happened to DSK.

14 All Rights Reserved © Alcatel-Lucent 2011 MobiCall: configurable Web-Interface / visualizer popup 14 | Mkg Prog and Incentives | Levée de doute Rappel de la personne, vidéo surveillance, … 2 Mobilisation Mobilisation des équipes d’intervention les plus proches, en donnant toutes les informations sur l’alarme 3 Suivi de l’intervention Contrôle de la prise en compte de l’incident et gestion des escalades sur débordement 4 Clôture de l’incident Clôture pour traçabilité Alarm End Rappel de confirmation Confirmation de prise en compte / débordement

15 All Rights Reserved © Alcatel-Lucent 2011 MobiCall XML Application Generator for iP-Touch

16 All Rights Reserved © Alcatel-Lucent 2011 MobiCall XML-integration with free configurable Flows XML Integration

17 All Rights Reserved © Alcatel-Lucent 2011 MobiCall integration of the My-IC-Phone Processing generic security applications over MobiCall web i.e. Evacuation pop-up with floor plan Processing specific flows for vertical markets By the mean of a web- editor on MobiCall Door-Camera with voice call application Monitoring system resources

18 All Rights Reserved © Alcatel-Lucent 2011 MobiCall Application for health care and elder people MobiCall offers standard functions, such as Nurse Call, Service Call, Short dial Buttons… …for houses for elder people and for persons in a managed care center with a My-Ic-Phone at home!

19 All Rights Reserved © Alcatel-Lucent 2011 MobiCall evacuation plan and Sanity Check Application MobiCall offers a wide range of flexible and customisable applications based on the simple to setup, configure and use MobiCall web visualizer / web application editor.

20 All Rights Reserved © Alcatel-Lucent 2011 MobiCall Door-Cam Solution with My-IC-Phone Once the button pressed, the three My-Ic-Phones will ring and show the video camera with the Call: Camera X – Door Y Button to open the door The guest or the Security guard Can talk to the person at the door If the person is Unknown, the call can be forwarded to another phone. Voice and Video can be recorded on MobiCall

21 All Rights Reserved © Alcatel-Lucent 2011 MobiCall Door Cam Solution increases the reactivity MobiCall allows the staff member to open the door and to let in the person. How ever, a picture of the person in front of the door is sent to the Security guard. The basic work flow is not interrupted. How ever, if the security guard recognizes the person as one who left the company some days ago, then he can listen to the whole voice communication between the two persons and watch the video. In case of a problem, the security guard can send out some persons to verify, what’s going on. A person presses the door bell at 9 pm. A staff member in the office talks to the person and opens the door.

22 All Rights Reserved © Alcatel-Lucent 2011 MobiCall Video-Telephony with My-IC-Phone Any video camera ‘linked’ with a phone alows to exchange voice connected with the images.

23 All Rights Reserved © Alcatel-Lucent 2011 MobiCall clients for Mobile Phones, 3G, Wifi + SMS MobiCall offers small clients on all mobile phones to support large character sets and gps. They allow to popup in case of an alarm, to request confirmation and to handle pictures. TMS included. The connections are through wifi, 3G and specially encoded SMS on link down.

24 All Rights Reserved © Alcatel-Lucent 2011 MobiCall Door Cam Solution increases the reactivity MobiCall allows the staff member to open the door and to let in the person. How ever, a picture of the person in front of the door is sent to the Security guard. The basic work flow is not interrupted. How ever, if the security guard recognizes the person as one who left the company some days ago, then he can listen to the whole voice communication between the two persons and watch the video. In case of a problem, the security guard can send out some persons to verify, what’s going on. A person presses the door bell at 9 pm. A staff member in the office talks to the person and opens the door.

25 All Rights Reserved © Alcatel-Lucent 2011 MobiCall Conference: Just another application No problem to call 120 persons and put into conference all persons confirming positive…

26 All Rights Reserved © Alcatel-Lucent 2011 Task Management „just another application“

27 All Rights Reserved © Alcatel-Lucent 2011 MobiCall Voice Playback GUI, the flexible solution Supporting High impedance voice recording on analog, UA, ISDN BRI, PRA, multi party and two party conference ( emergency calls ) Etrali, BT, IPC and DR-Link…

28 All Rights Reserved © Alcatel-Lucent 2011 The „Unified EVENT Communication“- Platform „do not call it Alarm Server anymore“ Alarm-, Conference- and Information System Voice Recording & Task Management-Server

29 All Rights Reserved © Alcatel-Lucent 2011 Complete convergency Information Technology Various alarms Fire alarm Video control Loudspeaker systems GSM (Mobile), PDA‘s (3G) S(IP)-DECT / IP-Wireless Phones PSA / Pager / SMS & MMS Subsystems and primary systems Backbone for Telecommunication, IT & Security Intelligent IP Network MobiCall Central building and processes control systems Burglary alarm and access control system Network management systems Centralised Telecommunication Infrastructure (Call Server)

30 All Rights Reserved © Alcatel-Lucent 2011 MobiCall: easy and conventient configuration MobiCall is easy to install, configure and maintain. Upgrade and extensions are easy to handle – worldwide.

31 All Rights Reserved © Alcatel-Lucent 2011 Fully integrated Management for Alarm In- and Outputs Visualised interactive managment platform for the administration of:  512 WAGO IP Contact Controller capable of being integrated  Over 10‘000 Contact Inputs and Outputs  Possbible to define contacts as bottom contacts / closer  Integration of temperature and water-level indicator (analog signals)  Direct assignment of alerting processes for each contact  Possibility to activate flexibly relay outputs for each alarming setting  Attribution of individual text messages for each contact  Individual recording of a voice message for each contact input

32 All Rights Reserved © Alcatel-Lucent 2011 MobiCall Designer for SNMP Traps resolution Simple dispatching depending Enterprise, OID, Trap-Value... To inform the concerned persons, where ever they are, when they need the information. IT Security: SNMP traps from -OXE, 4760 / BMC Patrol -Etrali, IPC, BT -HP Openview -Castelrock

33 All Rights Reserved © Alcatel-Lucent 2011 MobiCall Lone worker protection (LWP) in brief Automatic alarms Manual alarms  Emergency button  Trigger line  Man-down  Immobility  Localisation *  Caller number  by antenna  by fingerprint/site survey 400 DECT DECT (alone worker) I NTERVENTION GROUP Ringtone when message is displayed: LWP: LWP alarm Confirmation and overflow management in case of failure Location Based Mobilisation Mobilisation of the nearest group

34 All Rights Reserved © Alcatel-Lucent 2011 MobiCall: configurable Web-Interface / visualizer popup 34 | Mkg Prog and Incentives | Levée de doute Rappel de la personne, vidéo surveillance, … 2 Mobilisation Mobilisation des équipes d’intervention les plus proches, en donnant toutes les informations sur l’alarme 3 Suivi de l’intervention Contrôle de la prise en compte de l’incident et gestion des escalades sur débordement 4 Clôture de l’incident Clôture pour traçabilité Alarm End Rappel de confirmation Confirmation de prise en compte / débordement

35 All Rights Reserved © Alcatel-Lucent 2011 MobiCall – OXE Localisation by Antenna Localisation based on one DECT-Antenna The localisation bases on the antenna to which the DECT is connected. This concept is supported without site survey and on all OXE Precision : A zone is defined by the coverage of the antenna

36 All Rights Reserved © Alcatel-Lucent 2011 MobiCall – OXE/OXO Localisation by fingerprint Localisation by zone The localisation takes place by zone as defined in the site survey. A zone is limited by the set of measures for this purpose. A fingerprint’s uniqueness and the localisation algorithm leads to the zone. Fingerprint Unique RSSI entity Precision: Depending the number of antennas and the position and direction of the antennas Search Comparing fingerprint in the site survey’s database

37 All Rights Reserved © Alcatel-Lucent 2011 Alarm Visualization over Web Interface

38 All Rights Reserved © Alcatel-Lucent 2011 Some examples Lone Working Persons: In case of an emergency call, MobiCall is able to add the position of the person to the alarm message Location Based Mobilisation: MobiCall is able to call the persons near to the incident. Alarms upon leaving a zone, entering prohibited zones etc. On-duty, off-duty depending on the DECT in charger/out of charger Detection of leaving the covered area/site, battery low, switch on/off DECT search (localise objects and persons, find back lost equipment etc.) Support of hot-keys for fast communication of situations and actions. i.e. Room status, minibar, call to the desk, emergency calls etc. MobiCall Localisation based solutions

39 All Rights Reserved © Alcatel-Lucent 2011 MobiCall and 400 DECT/ 500 DECT 400 DECT : Hardware 400 DECT with firmware update 500 DECT : new hardware with detector of loss of verticality and emergency button * Based on a site survey Fonctions400 DECT500 DECT (Alone Worker) CompatibilityIBS / RBS / IP-DECT Display text16 characters while ringing 16 characters on answer Mini-Message with up to 120 char. 16 characters VocalVoice message + DTMF + conference Ringtone (tonality and volume)1 special ringtone3 special ringtones Emergency ButtonsShort key, center button, keyboardEmergency button and keyboard Battery controlYes Attendance managementYes LocalisationBy antenna or fingerprint * PTI function (lone worker protection)Manual emergency call Man-down Immobility

40 All Rights Reserved © Alcatel-Lucent 2011 Integration

41 All Rights Reserved © Alcatel-Lucent 2011 Integration

42 All Rights Reserved © Alcatel-Lucent 2011 Integration & Flexibility TAE means: individual alarms per - group of phones - group of zones - group of buttons down to individual - persons - zones - buttons easy configuration

43 All Rights Reserved © Alcatel-Lucent 2011 Evacuation Visualization & Activating

44 All Rights Reserved © Alcatel-Lucent 2011 Solution and Operation Examples Tracking Wifi Localisation SprachanrufPagerSMS Positioning Engine The Ekahau Solution – related to the MobiCall Alarm and Informations system is employed for… Safety & Security The personal can be furnished with a portable „panic button“. In emergency cases, the button can be activated to ask for immediate help. Additionally it would be possible to supervise a patient if leaving a defined area. Through the MobiCall-System the responsible people will get the detail information about the cases which are described above. Asset Tracking Vital equipment, such as IV pumps, heart monitors, crash carts and other equipment is mobile by necessity. The „Real Time Location“ Solution lets you locate a tracked item is anywhere in your facility. Workflow & Resource Management Has the patient completed her lab tests? How long has she been waiting in the queue? Was the tracking path completely itemized in the billing system? Efficient workflow improves the quality of care throughout a hospital stay and enables more precise billing.

45 All Rights Reserved © Alcatel-Lucent 2011 MobiCall New Voice International AG St. Gallerstrasse 8 CH-8853 Lachen (Switzerland) Tel: Fax:


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