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©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 SMS 9-1-1 New Jersey NENA Fall Meeting November 22, 2013
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 SMS 9-1-1 Attempts for One Carrier » > 71,000 Public SMS 9-1-1 Attempts 1/1/13 – 9/30/13 2
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 SMS 9-1-1 Progress To Date » 52 PSAPs in 16 states » 36 use TCS GEM9-1-1 Web Portal » 6 use TTY » 10 Steering to Intrado » 28 Public Announcements » More Announcements Soon » 20 PSAPs in Process of Being Deployed » More Than 150 PSAPs in Queue » T-Mobile FOA Later This Month! 3
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 Deployment Options » GEM 9-1-1™ Web Interface » TTY » Direct IP – i3 Interface (MSRP) 4
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 Anything Unexpected? » PSAPs need to have 24X7 control of their Internet access. » Web interface training is easier and faster than expected. » Location will vary among carriers. 5
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 How’s it going? Like wireless 9-1-1, SMS 9-1-1 is being deployed in a variety of ways: State level, County level, PSAP level States are beginning to see the need to avoid fragmentation California Florida New Jersey Maryland Will texts from all carriers look the same? 6
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 The Argument for Statewide Deployment 7
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 The Argument for Statewide Deployment 8 Verizon Wireless Only All Wireless Carriers A Subset of All Carriers
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 A Controlled SMS 9-1-1 Deployment 9 All Wireless Carriers
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 Benefits » Uniformity Wireless Carrier Coverage Interfaces Between PSAPs and Carriers User Experience at the PSAP » Aggregation Reporting at the State and PSAP Levels Single Interface to PSAP “One-Throat-Choke” – No Need for the PSAP to Decipher Message in Order to Troubleshoot…..Just Call TCS 10 Consistent and Ubiquitous Service to the Residents of Maryland
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 Transfer PSAP: XYZ County HUNC is Graphically Represented by the Size of the Circle New Incoming Messages Active Sessions Other Call Takers’ Sessions The MDN and the Call Taker’s Username Are Shown in Each Message Next to the Timestamp LAT/LON and HUNC Values Drop-down With Canned Responses, or Free Type TCS GEM911 User Interface Rebid Functionality
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 Smart911: Integrated Subscriber Info » Smart911 Fully Integrated into GEM911 Portal » Also Offer Standard Smart911 » Delivery of Rich Media to PSAP Medical Conditions Allergies Disabilities Number of Residents in Home Bedroom Layouts in Home Photos of Dependents, Pets, Residence 12
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 GEM911 versus TTY GEM911 Full Character Set Bi-Directional Session Management (Full-Duplex) Location Delivered with Session Multi-Session Management Short Deployment Timeline Additional Data Integration CPE Integration IP Network Accessibility Considerations Screen Real Estate Impact Seamless Migration to NG9-1-1 TTY Reduced Character Set Uni-Directional Session Management (Half-Duplex) Existing Automatic Location Identifier (ALI) Process for Location Single-Session Management Longer Deployment Timeline Possible Cost Impacts CPE Integration - Logging and Reporting Reuses Existing Overload Trunking Policy Operational Familiarity 13
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 SMS 9-1-1 PSAP Deployment Process » Pre-Deployment PSAPs/State Request SMS 9-1-1 Service From Wireless Carriers PSAPs Fill Out Checklist to Ensure Technical Readiness » Deployment Hold Kick-Off and Project Status Calls Provision PSAP Details Provision PSAP Boundaries Conduct PSAP Training Perform Testing and Turn-up » Support 24x7 Maintenance and Troubleshooting TL 9000-Certified Network Operations Center 14
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 Current TCC Deployment Architecture PSAPs Carriers T ext C ontrol C enter 15 Legacy PSAP (TTY) Transitional PSAP (GEM) Next Generation PSAP (i3 MSRP)
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 Multiple Service Provider Challenge PSAPs Carriers TCC 1 TCC 2 TCC 3 TCC 4 16 Legacy PSAP Transitional PSAP Next Generation PSAP
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 EMedia Architecture – Interconnectivity Solution PSAPs Carriers State SIP HTTPS SIP TCC TCC 2 TCC 3 EMedia GW Legacy PSAP Transitional PSAP Next Generation PSAP TTY
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 18
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 THANK YOU!
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 Acronyms AcronymDefinition ALIAutomatic Location Identifier CPECustomer Premise Equipment DBDatabase ECaTSEmergency Call Tracking System EMInet Emergency Media Internet Protocol Network ESInet Emergency Services Internet Protocol Network ESRKEmergency Services Routing Key FCCFederal Communications Commission HTTPSSecure Hypertext Transfer Protocol HUNCHorizontal Uncertainty IPInternet Protocol LAT/LONLatitude, Longitude LSRGLegacy Selective Router Gateway MDNMobile Directory Number MFMulti-Frequency MISManagement Information System 22 AcronymDefinition MSCMobile Switching Center MSRPMessage Session Relay Protocol NENANational Emergency Number Association NG9-1-1Next Generation 9-1-1 POIPoint-of-Interconnection PSAPPublic Safety Answering Point SIPSession Initiation Protocol SMSShort Message Service SRSelective Router SSPSystem Service Provider TCCText Control Center TCSTeleCommunication Systems, Inc. TDMTime Division Multiplexing ToIPText over Internet Protocol TTYTeletype WSPWireless Service Provider
TCS Emedia SMS911 Service. 2 December 2012: Tier 1-NENA-APCO Voluntary Agreement o Tier 1 General Availability per Carrier Agreement out by May 15, 2014.
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted.
California SMS Text-to SMS Text-to Pilots Pilots in four locations in California Began testing in November 2013 All pilots tested by end.
Interim Text to Information & Training for TelecommunicatorsInformation & Training for Telecommunicators Version 2 August 26, 2013.
The current System Landline caller The emergency call process starts with a caller dialing (highly simplified) © 2011 Colorado Resource.
Jason Horning, ENP NDACo 6/3/2015 Next Generation Update.
NextGen i3 Recording and Text to CURRENT AND FUTURE MARK ENFIELD - WESTEK MARKETING.
Click to edit Master title style Click to edit Master subtitle style Intrado © 2005 V9-1-1 Building a Foundation Matt Wilson 1/1/2006.
Working Group 2: Optimal Approach to NG9-1-1 Architecture Implementation by PSAPs Status Report September 29, 2015.
TCS Proprietary Copyright © 2009 TeleCommunication Systems, Inc. All rights reserved. Todd Poremba Sr. Product Manager, NG9-1-1.
NG911 technology Henning Schulzrinne
NENA Copyright 2013 Intent of this Session ● Present overview on current system and its limitations ● Provide a high level overview of NG9-1-1 ●
Brian Rosen Chair, Long Term Definition WG. i1 = document older strategies for VoIP into i2 = standard way to support VoIP on current E9-1-1.
Next Gen Funding Dick Dickinson Senior Director, Public Safety TCS Inc October 13, 2009.
Demystifying Next Generation (The elephant in the room.)
Confidential1 1 FCC Text to Gulf Coast NENA October 15, 16.
William Anderson, Interim Branch Manager California Emergency Communications Branch September 5, Next Generation (NG9-1-1) In California.
ANGEN UPDATE GC911 Conference - October John Ellison, Contractor – Alabama Board.
© 2015 Airbus DS Communications, Inc. All rights reserved. Lights, Camera, NG9-1-1 Diana Gijselaers/ Solutions Engineer – NG9-1-1 GIS and Core Services.
1 Text-to-911: Requirements & Options Henning Schulzrinne FCC.
JASON HORNING, ENP NDACO NG9-1-1 & TEXT-TO-911 UPDATE (MARCH 2015)
NENA Development Conference | October 2014 | Orlando, Florida What’s Next for i3? Dan Mongrain, Senior Solutions Consultant Bell Canada Terry Reese NENA.
Telecommunication Relay Service (TRS) Emergency Call Handling Federal Communications Commission Emergency Access Advisory Committee January 14, 2011.
TXT29-1-1® Copyright Intrado Inc – All rights reserved.
What Makes It Work? A Panel Discussion on Next Generation Version 1.0 (June, 2014)
Next Generation 9-1-1: A Game Changer Roger Hixson NENA Technical Issues Director 1.
The OCIO/PSCD, in collaboration with the Advisory Board’s Long Range Planning Committee, developed this Strategic Plan to foster the leadership and.
Working Group 1: Evolving 911 Services Status Update September 21, 2015 Jeff Cohen, Co-Chair (APCO International) Susan Sherwood, Co-Chair (Verizon)
JASON HORNING NDACO 3/6/2013 NG9-1-1 PROGRAM UPDATE.
NENA’s 11 th Annual Technical Development Conference A proposal to support E911 calls on Voice over IP Networks Martin Dawson – Nortel Networks.
All rights reserved © 2005, Alcatel TR XXX Telecommunications Industry AssociationTR
Next Generation Standards, Transitions and Challenges Brian Rosen Senior Director, Neustar Chair, Long Term Definition WG, NENA.
Next Generation Emergency Services Christian Militeau Intrado,Inc. March 21, 2006.
State Of California E911 Next Generation Update 2009 Andy Nielsen State of California E9-1-1 Office
NENA Development Conference | October 2014 | Orlando, Florida Committee Status Overview Pete Eggimann, DSC Co-Chair Jim Shepard, DSC Co-Chair NENA: The.
New River Valley Emergency Communications Regional Authority Purpose: Consolidate 911 Operations and Establish Regional Radio System to Improve Interoperability.
CTIA – The Wireless Association® Matthew Gerst October 30, 2014 Text-to-911 Deployment The Wireless Industry Perspective.
Federal Communications Commission Public Safety and Homeland Security Bureau Public Safety Communications Update “View from the FCC” David G. Simpson,
Draft-rosen-ecrit-emergency- framework-00 Brian Rosen NeuStar CPa
Telecom in Transition Global Telecommunications is in a time of dramatic transition –Traditional telephone service was just about voice –We now live in.
1 Policy Committee Meeting July 17,
©2013, TeleCommunication Systems, Inc. (TCS). Proprietary Level 2 TCS Patent to Product Mapping June 1, 2015.
NG9-1-1 Core Architecture: i3 v3 TERRY REESE BRIAN ROSEN.
ESIF Emergency Services Interconnection Forum (ESIF) Bob Montgomery ESIF 1 st Vice Chair.
PREPARING FOR NG /24/2010 ND 911 Association.
October 4-7, 2004 Los Angeles, CA E9-1-1 In a VoIP World Timothy Lorello SVP, Chief Marketing Officer TeleCommunication Systems (TCS) (410)
Technical and Policy Considerations for Unified European Emergency Services Presented at EENA Brussels, 6.7 June, 2007.
NENA Next Generation Architecture Brian Rosen Senior Director, NeuStar Chair, NENA Long Term Definition WG.
Basics Dayton Metro Library Place photo here August 10, 2015.
Preparing for the Future. Emergency calls today are primarily voice. People expect to reach PSAP when dials 911. People have multiple ways and devices.
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