COMFORTABLY DISTURB QUESTIONS THAT Will not upset the client Will help clarify their needs Will have a positive reaction
LEARNING DISCOVERY People are more likely to take action on that which they discover for themselves
Your worksheets – A Client Focused Question Checklist
CLIENT FOCUSED QUESTIONS CHECKLIST 1.Is the question one that your client would expect you to know? 2. Is the question one that has an obvious answer?
CLIENT FOCUSED QUESTIONS CHECKLIST 3. Does the question require a “yes” or “no” answer?
CLIENT FOCUSED QUESTIONS CHECKLIST 4. Is the question an open ended question aimed at discovering needs, wants, or problems that the client might have?
CLIENT FOCUSED QUESTIONS TWO STEPS 1.List the end result benefits – examples include; quality, safety, information, peace of mind, time saving, exceptional service 2. Design open ended questions to discover more
Sample Question Starters What are some things that you’re concerned about.. What have been your experiences with… What are you hoping to achieve with…
Questions that have the capacity to COMFORTABLY DISTURB