Presentation on theme: "User Documentation. You cannot build a system for a client and leave them without adequate documentation Computer systems are complex, require configuration."— Presentation transcript:
You cannot build a system for a client and leave them without adequate documentation Computer systems are complex, require configuration and often training to use Without documentation, a system is useless
Hardware and Software Manuals ◦ As provided by the manufacturers Support and Warranty documentation ◦ How to get help with things break or need to be replaced Physical Documentation ◦ Type of hardware, location of equipment in which room, which rack, cabling used Logical Documentation ◦ Network interconnectivity
Overall system design ◦ Features, flaws, why you designed it like this ◦ How does it meet business objectives ◦ Scope of solution: what was your job, what wasn’t Virtualisation Software Configuration ◦ What type (vSphere, Hyper-V) ◦ Base OS or software, e.g. Windows Server 2008 ◦ Configuration details, e.g. clusters of hosts Virtual Networking Details ◦ Virtual switches: types, names, purpose ◦ IP addresses and masks
Disks, NAS, Disk partitioning Existing VMs ◦ If you migrated from real hardware, detail any differences in their configuration: RAM, disk, CPU, network capacity etc. User documentation ◦ Admins and users need to know how to use the solution: create new VMs, manage VMs, discard VMs, reconfigure VMs ◦ Tutorial style Security, authentication, authorisation docs ◦ Who can do what, who can’t etc.
Formal documents ◦ Not informal or colloquial ◦ Must be specific and not vague ◦ Exact details Change over time ◦ Ensure you use version numbers and dates ◦ If possible, authors names and contact details Customer should get paper and electronic copies of all documentation They must be up to date!
Best way to understand documentation is to read some examples We will look at the design and user documentation for the vSphere solution installed at GCIT Coomera
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