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Developing Dynamic Capabilities in the Technological Library Environme Developing Dynamic Capabilities in the Technological Library Environment Diana L.H.Chan.

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Presentation on theme: "Developing Dynamic Capabilities in the Technological Library Environme Developing Dynamic Capabilities in the Technological Library Environment Diana L.H.Chan."— Presentation transcript:

1 Developing Dynamic Capabilities in the Technological Library Environme Developing Dynamic Capabilities in the Technological Library Environment Diana L.H.Chan The Hong Kong University of Science and Technology

2 Outline The Technological Library Environment Framework of Dynamic Capability (1) Sensing the Environmental Challenges (2) Realigning and Reconfiguring Library Resources (3) Implementing Human Resources Strategies Implications for Academic Librarians

3 The Technological Library Environment Google Effect Digitization Mobile Devices E-books Social media Cloud Computing

4 HKUST Founded in 1991 No. 33, QS World University Rankings in 2012 No. 1, QS Asian Universities Rankings in 2012 4

5 Population  Students: 12,000 ; 40% SENG, 36% SBM, 21% SSCI, 3% H/SS  U/G-64% ; P/G -36%  Faculty : 500 5

6 HKUST Library 12,000 sq.m. in 5 Levels 90 Library Staff 1.6 m visits & 2 m virtual visits  Extension in 2011  Information & Learning Commons 6

7 Dynamic Capabilities A firm with dynamic capabilities is defined as its ability to – integrate, – build, – reconfigure competences to address rapidly changing environments ( Teece 1997, 2007, Winter 2002 )

8 Dynamic Capabilities Libraries are urged to be dynamically capable, equipped with abilities that can: (1) sense environmental impacts, (2) realign and reconfigure their resources, (3) implement effective strategies to respond to these incoming threats

9 (1) Sensing the Environmental Challenges Ability to decode, assess and filter incoming environmental challenges of an organization and effectively communicate these threats with its internal senior management (Teece 2007) The process includes scanning, searching, and exploring in technological and user spheres (Nelson and Winter 1982)

10 Sensing the Environmental Challenges Systems infrastructure Mobile technologies Digital libraries Open source software Systems Teaching pedagogies Education technology E-learning Social media Reference E-book technology PDA Consortial purchasing Collection Smartcard development RFID E-reader circulation Access Services Electronic rights management RDA E-invoicing COUNTER statistics Technical Services HKUST Library - Sensing by 20 Librarians Heads, Managers, Committees, Working Groups, Taskforce and Teams

11 E.G. 1 – Developing the Learning Commons What Emerging user demands Design requirements Latest developments at HKUST, HK, Asia, World How Listserv RSS feeds Newsletters Meetings Seminars Conferences Literature Focus groups User forums Library visits Outcome

12 E.G. 2 – Library Retreat 2012 Strategic Planning  Redefining the Academic Library  Group discussion on all strategic goals  Action plans with timelines  Measures of success  Identified resources and training implications Scenario Planning  What Library has prepared for double cohorts  20% and 30% scenario  Identified services and operations affected, e.g. seats, course reserve, noise, popular titles, study rooms..  Solutions, contingency plans

13 Outcomes from the Sensing Process Discussions built consenus among senior management team Enables us to develop necessary goals and legitimize strategies that realign and reconfigure our resources to better prepare for new challenges and changes

14 (2) Re-aligning and Re- configuring resources A Dynamic Capable institution has the ability to realign its limited resources in a dynamic world – from low demand areas – to higher priority areas – to tech-driven areas – In order to achieve maximum effectiveness and efficiency in managment, operation and service provision

15 2012 Library Re-alignment Systems & Digital Services (16 staff) – Head and AUL – IT & Services Infrastructure Manager – Systems Librarians (2) – Learning Commons Manager – Archivist & Special Collections Manager – Library Technology Officers (3) – Senior Technicians, Technicians, EO, LAs (6) – Student programmers, interns, helpers Increasing importance on technological supports Re-configure resources to higher priority & tech-driven areas

16 HKUST LIBRARY ORGANIZATIONAL CHART 2012 University Librarian Systems & Digital Services Cataloging Acquisitions Archives & Special Collections Systems Administration Office Information & Learning Commons 20 August 2012 Technical ServicesAccess Services Building & Facilities Circulation Reference Collection Development Media Resources Document Supply Service. Reference & Collection Services

17 (3) Implementing Effective Human Resources Strategies A dynamic capable organization has the ability to execute the strategies, move the new “reformed” organization ahead into the implementation stage Maintain a transparent internal communication channel Redeployment Collective learning

18 CUS Connection A monthly informal meeting with 15 staff Get connected, improve communication Provide co-creation and participative management Foster team spirit Departmental Wiki 18

19 Staff Redeployment Combining Information & Reference Counter Combining Reserve & Circulation Counter Manning IC & LC Help Desk Realigning staff to functions of increasing demands Training, coaching, meeting are indispensable 19 A new Promotion Design Force PDF is formed to design posters

20 Collective Learning Mechanisms ◦ Knowledge accumulation  Work routines that are stored as procedural memory and collective wisdom of an organization  Key management processes accumulated over time  Experiential in nature learned through trial and error ◦ Knowledge articulation  When experiential wisdom on the execution of particular tasks was shared  Through sharing and constructive discussions, collective learning happened ◦ Knowledge codification  Explicit knowledge of understandings of the performance implications of internal routines  Work manuals, guidelines, and patterns in the execution of a complex task (Zollo and Winter 2002)

21 Cross Training 21

22 -14-week on Web2.0 -50 staff joined -32 completed -Given time at work to learn - Some staff helped in Facebook page

23 Presentation Materials SmartCAT An information pool for library tours Digital Images Mobile TechnologiesLearning Commons

24 Refresher & Training Sessions Staff training and Refresher Sessions Students using Facebook Group for communication, peer support and training signup

25 Implications for Academic Librarians adaptable innovative enthusiastic forward-looking open mind concern about profession and organization 21 st Century Librarian Facility designer LC manager Media specialist System technologist Scholarly communication advisor Life-long learner New roles

26 References The 2010 Campus Computing Survey. (2010) Chan, D.L.H. (2012). Some thoughts for tomorrow’s academic libraries. International Conference on Change and Challenge: Redefine the Future of Academic Libraries. Peking University, China. Nov 4-6, 2012. Chan, D.L.H., Soong, S.C. (2011). Strategic repositioning in a dynamic environment. Library Management, 32(1/2), 22-36. Huczynski, A.A. and Buchannan, D.A. (2007). Organizational Behaviour: an Introductory Text. 6th ed. Prentice Hall, Harlow Nelson R. and Winter, S. (1982). An Evolutionary Theory of Economic Change. Harvard University Press, Cambridge, MA. QS Asian Universities Rankings – Overall. (2012) QS World University Rankings – Overall. (2012). Schaffhauser, D. (2012, September 5). E-Textbook pilot grows to 25 schools even as U Minn opts out. Campus Technology, Textbook-Pilot-Grows-to-25-Schools-Even-as-U-Minn-Opts-Out.aspx?Page=1 Textbook-Pilot-Grows-to-25-Schools-Even-as-U-Minn-Opts-Out.aspx?Page=1

27 References Teece, D.J. (2007). Explicating dynamic capabilities: the nature and microfoundations of sustainable enterprise performance. Strategic Management Journal, 28(13), 1319-1350. Teece, D.J, Pisano, G. and Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. University Leadership Council. (2011). Redefining the academic library managing the migration to digital information services. Library.pdf Library.pdf Winter, S.G. (2002). Understanding dynamic capabilities, a working paper of the Reginald H. Jones Center WP 2002-05, the Wharton School University of Pennsylvania, Pennsylvania, 2002. Zollo, M. and Winter, S.G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339-351.

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