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(Tech Support) Troubleshooting Internet Connectivity for Macs.

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Presentation on theme: "(Tech Support) Troubleshooting Internet Connectivity for Macs."— Presentation transcript:

1 (Tech Support) Troubleshooting Internet Connectivity for Macs

2 Focusing Questions Why doesn't the Internet work sometimes? How can I repair my internet connection?

3 Instruction

4 Framing The Session One of the most important things you guys will have to work on is making sure the Internet is up and running on all laptops. There are a couple of reasons the Internet might go down, and I'm going to show you how to fix that problem. When this happens in your classroom, you guys will be fully trained on how to fix it.

5 Framing the Session Our wireless Internet signal is transmitted through the access points in the classrooms. If an access point is working properly, then you'll see green lights flashing on it. If an access point is down, you'll see red lights or no lights. If an access point is down, that means an entire classroom will have problems connecting to the internet, and you need to tell me if that is the case. Often, if a computer is having trouble connecting, you will need to reconfigure a computer for the Internet and I will teach you how to do that. Secondly, in order to use the Firefox Internet browser, you have to make sure that the proxy is configured properly. The proxy is an address that allows your computer to communicate properly with the network. So, I will also teach you how to set the Firefox proxy.

6 Teaching When you are reconfiguring the network connection, you need to click on the airport signal. Make sure the airport is turned on. If the airport is turned on and the bars are gray (not black), you will need to reconfigure the Internet. Click on "Other..." The Network name is "DOETWAC00M001vl20g". The capitalization matters. You can use any multiple of 10 between 10 and 90 - you do not need to use 20. The password is 147D After typing this in, click 'ok' and attempt to load a web page. The second potential problem is that the Firefox proxy is not properly configured. Make sure you are using the Firefox browser, not Safari. Make sure the airport is turned on, and that the bars are black. Once in Firefox, click on Preferences - Advanced - Network - Settings. The automatic proxy configuration must be selected, and the proxy has to be typed in like this: Spelling counts - do not make a mistake, or the proxy will not read properly.

7 Guided Practice Now it's your turn - in groups, work on computers that have an internet connection that is down and a proxy that is disabled.

8 Work Time

9 Getting Started Here’s where you’ll explain how this lesson is linked to the ongoing work of today’s session. It should provide an overview of what they will be doing during work time.

10 Work Time This slide should provide an overview of what participants will be doing during work time independently, in partnerships or in small groups.

11

12 How does this work address the questions that began the session? Answers


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