1. © 2011 Magellan Health Services, Inc. The Power of Resiliency Successfully Negotiate Life’s Twists and Turns

2. Learning Objectives Magellan Health Services, Inc. 2  Define resiliency  Assess your own resiliency  Identify actions to enhance resiliency

3. What is Resiliency? “I haven’t failed. I’ve identified 10,000 ways that don’t work” -Thomas Edison “I have missed more than 9,000 shots in my career. I have lost almost 300 games. On 26 occasions I have been entrusted to take the game winning shot... and I missed. I have failed over and over and over again in my life. And that's precisely why I succeed.” -Michael Jordan “We can either watch life from the sidelines, or actively participate...Either we let self-doubt and feelings of inadequacy prevent us from realizing our potential, or embrace the fact that when we turn our attention away from ourselves, our potential is limitless.” -Christopher Reeve Magellan Health Services, Inc. | 3

4. Resilient People…. Use humor to get through difficult times See mistakes as learning opportunities not failures Are flexible in their approach to life Creatively problem solve Magellan Health Services, Inc. | 4 Siebert, Al (2010). The Survivor Personality. NY: Penguin Group, Inc.

5. How Resilient are You? Please use this time to complete and score the Resiliency Assessment on pages 1-3 of your handouts. Magellan Health Services, Inc. | 5

6. Building Your Resiliency Nurture your health & well-being Take an active approach to solve problems Foster a strong sense of “self” Continue to learn Maintain an adaptable outlook Magellan Health Services, Inc. | 6 Developed by Dr. Al Siebert Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from Setbacks. CA: Berrett-Koehler Publishers

7. Nurture Your Health and Wellbeing Key Points: Events are neutral-they are neither stressful nor non-stressful. It is our internal response to events that can induce a stress reaction. We have the ability to determine our internal response. People who are resilient manage their internal responses by taking care of their mental/spiritual/physical/emotional health, even during times of crisis. Magellan Health Services, Inc. | 7 Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from Setbacks. CA: Berrett-Koehler Publishers

8. Nurture Your Health and Wellbeing Magellan Health Services, Inc. | 8 Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from Setbacks. CA: Berrett-Koehler Publishers Fundamentals: Include physical activity Maintain routines Get enough sleep Eat a balance diet Avoid alcohol and other drugs

9. Nurture Your Health and Wellbeing Focus on the things that you can control. Increase your positive experiences by doing more of the things that energize you or that bring you joy. Decrease your negative experiences by managing your exposure to negative people/situations. Use your sense of humor Maintain relationships and ask for the support you need from others. Help me problem solve, just listen to me vent, tell me what you would do in this situation. Magellan Health Services, Inc. | 9 Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from Setbacks. CA: Berrett-Koehler Publishers

10. Take an Active Approach to Solve Problems Magellan Health Services, Inc. | 10 We must think like survivors rather than victims! Focus on the things we can do something about rather than dwell on things outside of our control!

11. Steps to Problem Solving Define the “real” problem based on what you can control Identify the outcome you’d likeGenerate options based on what you can controlSelect an option and actEvaluate and reassess Magellan Health Services, Inc. | 11 Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from Setbacks. CA: Berrett-Koehler Publishers

12. Foster a Strong Sense of “Self” Self-confidence-The expectations that you have for yourself. “I will succeed” vs. “This is too much to handle” Self-esteem-What you think of yourself. You may not always get compliments from others, even if you deserve them. Self-esteem means that you think highly of yourself and can give yourself the compliments you deserve rather than relying on others to give them to you. Self-concept- Answers the question, “Who am I?” If I define myself by job title or income, what happens when those things change? Magellan Health Services, Inc. | 12 Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from Setbacks. CA: Berrett-Koehler Publishers

13. Foster a Strong Sense of “Self” Enhance your self-confidence by: Making a list of your accomplishments and telling others about them Spending time with other self-confident people Setting a “stretch goal” Enhance your self-esteem by: Making a list of your accomplishments and praising yourself! When you are given a compliment respond with a simple “thank you” and enjoy the feeling Enhance your self-concept by: Thinking of yourself in terms of your internal qualities rather than roles or titles; w hat makes you who you are? Magellan Health Services, Inc. | 13 Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from Setbacks. CA: Berrett-Koehler Publishers

14. Continue to Learn Be curiousAsk questionsLearn from experiencesLearn from watching othersListen to feedback Magellan Health Services, Inc. | 14 Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from Setbacks. CA: Berrett-Koehler Publishers

15. Maintain an Adaptable Outlook Use challenging times as learning opportunities Identify strategies that you used to negotiate past challenging situations. Ask yourself: What strengths/talents do I have to utilize in this situation? How can I turn this to my advantage? What unusual opportunity has this created? What can I learn from this experience? Magellan Health Services, Inc. | 15 Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from Setbacks. CA: Berrett-Koehler Publishers

16. Maintain an Adaptable Outlook Have Reasonable Expectations Do you expect life to always go as you want it to go? The airplane to leave on time The recognition you think you have earned Do you expect things to stay the same and never change? Your job description or reporting hierarchy Your relationships If so you may be setting yourself up for disappointment! What unrealistic expectations do you have? Magellan Health Services, Inc. | 16 Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from Setbacks. CA: Berrett-Koehler Publishers

17. In Summary “Life is not fair and that can be very good for you” -Al Siebert Magellan Health Services, Inc. | 17 Siebert, Al (2010) The Survivor Personality. NY: Penguin Group, Inc.

18. References and Additional Resources Brooks, Robert & Goldstein, Sam (2001), Raising Resilient Children. NY: McGraw-Hill. Magellan Health Services: www.magellanhealth.com/memberwww.magellanhealth.com/member Siebert, Al (2005). The Resiliency Advantage.CA: Berrett-Koehler Publishers, Inc. Siebert, Al (2010). The Survivor Personality. NY: Penguin Group, Inc. The Resiliency Center: http://www.resiliencycenter.com/http://www.resiliencycenter.com/ Magellan Health Services, Inc. | 18

19. Magellan Health Services, Inc. | 19 Your Employee Assistance Program Call toll-free or visit us at www.MagellanHealth.com/member 24 hours a day/7 days a week Thank you!