Presentation on theme: "Ivy Advising (Starfish)"— Presentation transcript:
1 Ivy Advising (Starfish) Front DeskIvy Advising (Starfish)
2 Objectives In this training you will learn: How Starfish supports Ivy Techs’ initiative to build a comprehensive advising program modelWhat are the alerts students getHow do they access Ivy AdvisingAdvising servicesHow to find who a student’s advisor isWhat is advisingWhat a student needs for advisingHow to help a Student Make an appointment
3 Ivy Tech Program Goals & Objectives College-wide academic advising technology system that interfaces with existing systemsConsistent, Comprehensive solutionEnhance the value of Academic Advising ServicesProactive approaches to minimize students being in academic jeoprodyAdvising
4 When is a new student ready for Academic Advising? Has the student applied?Does the student have transfer credit?Did they provide us with their transcriptHas the student completed orientation?Has the student completed assessment?If they answer yes to these questions…They are ready to see an academic advisorAdvising
5 Things that happen in an Advising Appointment New Students:Explain Campus ConnectExplain curriculumExplain PlacementExplain accessing Ivy AdvisingExplain resources on campusExplain how to read a syllabusPlan their Academic Completion PlanAdvising can happen individually or in Groups. All regions do some form of group advising starting this Spring
6 Current Student – Advising Services Students see advisors for:Help with planning their Academic Completion PlanThis is their plan for the courses they are taking and the schedule for when they are taking them.This plan is their guide to the courses required for their degree or educational goalHelp with study skills, academic success, test taking, etc.Help with where to go for other campus resourcesStudents should see an advisor BEFORE the registration opens for each term.Students should register EARLY
7 Current Students – Advising Appointments Connect students to campus resourcesEdit/revise Academic Completion PlanDiscuss Career Goals/majorsAssist with Academic BarriersCreate Academic and Career GoalsConnect students to resources
8 Who is the Student’s advisor You or the student can find this information on Campus ConnectOr within Banner – the screen is SGAADVR – The student only sees Campus ConnectOr you can find their advisor or advisor/s within Ivy AdvisingAdvising
9 Starfish Solutions Future Early Warning & Student Tracking System Feedback on students can be manually recorded when observed or through periodic surveys.Recommendations can be communicated to the student.Appropriate personnel are informed of tracking items raised and cleared.Close the loop with faculty when progress is made.Educational Support Networking SystemEach student has personal My Success Network of instructors and staff.Online scheduling for in-person meetings – both individual and group appointments.Appointment confirmation by .Documentation of contact with students through private and shared notes.Service catalog of available campus support resources.
10 Starfish at Ivy Tech Integrates with existing Ivy Tech Systems BannerBlackboardHas a summary of student informationIncludes a place to mark notesProvides the students and staff with information on their appointments, ACP, etc.
11 Starfish Super Users at Ivy Tech Regional Director of Advising also = Super User!Train and encourage use of Starfish among instructors and advisors - act as champions for the projectAssist in testing Starfish configuration and revising training materialsManage regional advising activities in StarfishAdvise studentsBrainstorm solutions and improvements as part of steering committeeShare knowledge and gather feedbackReport issues and help troubleshoot
12 Starfish – Advisor roles Faculty Advisors, Assigned Advisors, Advising Center and Regional Directors of Advising can:Set up profile and office/service hoursManage alerts, document activities and communicate with studentsManage assigned cases and provide advising services to studentsConnect students to other available servicesReview student information based on roleCreate and document appointmentsCreate and Automate Individual Academic Plan
13 Starfish – Administration Deans and ChairsMonitor alertsReview case information for their programs/campusesReview student informationCentral AdministrationMonitor and manage alert workflowReview case information across the institutionManage Steering committeeCollect feedback and make decisions about Starfish configurationDevelop Metrics and Reports
14 Starfish – Student All students who are Starfish users can: Review flags/kudos raised and respondFind and connect to recommended /available servicesSet up a profile and communications preferencesMake and Track appointments with instructors or others in their ‘success network’Review Individual academic plans (IAP) and Academic Completion Plan in future
24 Ivy Tech Tracking Items Flag NameDescriptionThree or More Active FlagsRaised when the student has 3 or more active flags (clears itself when the number of active flags is below 3)Dropped ClassRaised when the student drops a course in BannerWithdrawn from ClassRaised when faculty drop a student for non-attendanceChange in ProgramRaised when a student's program is changed in BannerAcademic ConcernRaised when the student has failed to meet multiple objectives within the course. For example tests, assignments, and/or attendance/participationAttendance/ Participation ConcernRaised when the learning is being affected by the absence or participationLow GradesRaise this flag when the student has low grades. Student does not regularly turn in coursework and has a low grade average in the class. Instructor should indicate if this also means the student is in danger of failing the courseMissing/Late AssignmentsRaise this flag when the student has missed assignments or turned work in lateGeneral ConcernRaise this flag to identify an issue with the student that may not easily fit another category. The student will not see this flagAcademic Plan ConcernPlan is off track or they don't have a planKudo - Showing ImprovementKudo - Positive Academic Performance
27 Key Message for Advisors Manage and prioritize students in need of services to reach the most critical needs firstPromote use of existing services and increase positive interactions with studentsMake it easier for advising staff to share information and manage student casesOverview of instructor activities as well as Advising workflow/activitiesShow the end to end case (flag is raised, advising manages the case to closure)Comments/FERPA considerations
28 Resources Presentations Quick Reference Guide (InstrAdv- GettingStartedGuide 2012.docx)Tracking Items Reference GuideOnline training module on HR PortalTraining Manual
29 Find Your Students List Click Students in the top frame navigation.Search for a student by…Typing the student’s name into the Search fieldChoosing your Connection to themTo organize your students list by tracking item, select the Tracking tab.You can sort the list by tracking item name and/or status.You can resolve or comment on tracking items from here.To resolve multiple tracking items at once from the Tracking tab:Check off the boxes to the right of the items you want to resolve, then click the Resolve button at the top.
30 View a student folderFrom your Students list, click the hyperlink of a student’s name.This brings you to the student’s folder. Depending on your level of access, you will find information on…Appointments (past/upcoming)Grades (past/current)Notes (you added/shared with you)Tracking Items (raised/cleared)From the student folder you can…Raise a tracking itemAdd a noteAnywhere you see a student’s name as a hyperlink will take you to their student folder.
38 Support Questions? How deep should you go? You should be able to provide students with general information.If you find yourself going deeper into academicadvising – you should seek out an academicadvisor to assist the student.Advising