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March 22, 2012 ANNUAL MEETING. MODERATOR MR. PAUL BLOUIN PRESIDENT LOUISIANA ONE CALL SYSTEM, INC. PLEDGE OF ALLEGIANCE INTRODUCTIONS PRESENTATION TO.

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Presentation on theme: "March 22, 2012 ANNUAL MEETING. MODERATOR MR. PAUL BLOUIN PRESIDENT LOUISIANA ONE CALL SYSTEM, INC. PLEDGE OF ALLEGIANCE INTRODUCTIONS PRESENTATION TO."— Presentation transcript:

1 March 22, 2012 ANNUAL MEETING

2 MODERATOR MR. PAUL BLOUIN PRESIDENT LOUISIANA ONE CALL SYSTEM, INC. PLEDGE OF ALLEGIANCE INTRODUCTIONS PRESENTATION TO AGC

3 MR. CHARLES NELSON - CHAIRMAN REPRESENTING COLONIAL PIPELINE COMPANY LOC MISSION AND VISION CHAIRMAN’S REPORT PRESENTER

4 The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

5 The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

6 Year End 2011 & 2012 GOALS Improvements to Ticket Management & Promotion of DIRT Reporting Best Practices Committee - by January 30, Evaluate, pilot and implement. Public Awareness Committee - by March 31, Roll-out to members. Promotion of Dig Law Advisory Committee Public Awareness Committee - as an ongoing task - Utilize Magazine Articles, Inserts, Newsletters, Presentations. Industry Outreach Best Practices Committee - by end of 2 nd Quarter, Make recommendations based off of benchmarking current need for additional staff (Damage Prevention Coordinator), Advertising, Media. Paul Blouin - at the October 2011 Board Meeting - Present list of potential outside candidates for committee involvement.

7 2011/2012 GOALS-CONTINUED Guidelines for Processing Public Complaints & Implementation of Help Desk Ticket Tool Paul Blouin - at the October 2011Board Meeting - Make recommendations to the Board for Help Desk Ticket Tool and revisions to Corporate Structure/Board Organization section titled “ Guidelines for Processing Public Complaints ” This should include process map, improvements in documenting complaints and resolution and educating stake holders of its availability. Paul Blouin - by March 1, Implement approved process. Better Utilization of Committees Staff and Board Members - Ongoing - Actively participate in committees to achieve documented goals.

8 2011/2012 GOALS-CONTINUED Develop Board Member Orientation Process Best Practices Committee - April Review existing outline and make any recommendations for changes to the Board. Paul Blouin - by May, Schedule Orientation for New Board Members and arrange for Board Doctor to attend Board meeting. Emergency Contact Information - by year end 2011 Paul Blouin and Staff - by December 31, Develop mail-out request to members currently without emergency contact numbers copying LA Department of Public Safety. Paul Blouin and Staff - by March 31, Assess members out of compliance, a fee to offset additional cost to the call center.

9 2011/2012 GOALS-CONTINUED GulfSafe Locates Issue Paul Blouin - By September 15, Meet with GulfSafe to communicate LOC concerns and take steps to eliminate over-notification. Document meeting. Perceptions, Inaccurate Information Relating to LA One Call Public Awareness Committee - October, 15, 2011 Board Meeting - Develop a presentation to communicate the good things that LA-One Call does (i.e., the development & enhancement of complaint process form, Help Desk Ticket; etc.) Communicate dig law changes. Encourage involvement with Dig Law Advisory Committee. Share Mind Map for LA Damage Prevention.

10 PRESENTER PROGRAM ANALYSIS 2012 BUDGET MR. PAUL BLOUIN -PRESIDENT LOUISIANA ONE CALL SYSTEM, INC.

11 MEMBERSHIP

12 INCOMING CALLS

13 OUTGOING CALLS

14 TOTAL COST PER INCOMING

15 TOTAL COST PER OUTGOING

16 TOTAL COST PER IN PLUS OUT

17 TOTAL COST

18 % 2003/2004/2005/2006/2007/2008/2009/2010/2011

19 I-TIC% 2003/2004/2005/2006/2007/2008/2009/2010/2011

20 TOTAL ASSETS

21 HISTORICAL FACTS

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26 Since 1994 Installed new computer system-completely upgraded with redundancy in 2002 Built/furnished new building ($500K) Installed new phone system ($110K) in 1996, Installed new phone system ($160K) in 2003, Installed new phone system ($173K) in 2006 Purchased two new voice recorders ($62K), 2003 a new recorder is part of the new phone system, 2006 new recorder ($3K)

27 HISTORICAL FACTS HISTORICAL FACTS continued Since 1999 –LOC began monthly billing of members –Changed focus to damage prevention –Installed a Website –Implemented 811 to request locates –Began receiving tickets via Internet (65% per month) –Began sending notifications via (85% per month) –Paid off Corporate Office Building Mortgage –Implemented Ticket Management System –Replaced Roof, Carpet, Flooring

28 HISTORICAL FACTS HISTORICAL FACTS continued Since 2011 –New Phone System –Implemented Help Desk

29 2012 BUDGET PROJECTED INCOMING CALLS 588,400 (2011 ACTUALS 619,377) PROJECTED OUTGOING CALLS3,089,100 (2011 ACTUALS 3,239,524) PROJECTED INCOME $3,137,997 (2011 ACTUALS $3,202,435) PROJECTED EXPENSES $3,231,774 (2011 ACTUALS $3,213,725) PROJECTED OUTGOING COST/CALL $1.05 (2011 ACTUAL COST/CALL $.98)

30 PRESENTER MR. ROBERT BORNE – VICE CHAIRMAN REPRESENTING ENTERGY ELECTION OF BOARD

31 LOUISIANA ONE CALL SYSTEM, INC ANNUAL MEETING ELECTION OF BOARD OF DIRECTORS According to the Louisiana One Call System, Inc. Bylaws, Article VII, Sections 1 - 4, regarding the Board of Directors... “The property, affairs and business of the Corporation will be managed by a Board of Directors which will consist of nine (9) employees of member companies, elected or appointed, to occupy a seat on the Board. The Board will consist of six (6) persons representing Principal members, two (2) persons representing Affiliate members, and one (1) person representing a Political Subdivision member. A member must be in good standing with Louisiana One Call System, Inc. for at least one (1) year before being eligible for a seat on the Board. Only those members within a particular classification will be allowed to vote for Directors in that member classification. In the event of a tie vote, those member organizations involved in the tie will elect a Director by the drawing of lots. The Secretary/Treasurer will oversee this procedure. Any member organization which has contributed more than 5% of the Total Operational Expenses of The Center during the previous calendar year will be entitled to appoint one (1) Director to the Board, provided that the member organization does not have a representative already on the Board. If a vacancy occurs for any reason, the member company for such departing Director will appoint a successor representative within thirty (30) days. If the member company does not wish to, or is not eligible to appoint a new representative, the Board of Directors will determine the disposition of the vacancy. The term of office of a Board Member will be two (2) years. The terms of office of the Directors will alternate with one half of the terms expiring each year. In the case of a vacancy created by the resignation of an organization, the Board of Directors will appoint a member organization to fill the vacancy for the un-expired term. The Board of Directors will meet at the principal office of the Corporation or at such other place and at such times as the Board may desire. There will be a minimum of six (6) meetings annually. These meetings will be scheduled on a calendar of events and will be provided to the Board of Directors. A quorum for any meeting of the Board of Directors will be one more than half the number of Directors on the Board. No official Board Meeting of the Corporation will be held without a quorum. Each Director will have one vote for purpose of voting on all matters to come before any regular or special meeting of the Board.”

32 According to Article VII, Section 5... “Not less than three (3) months prior to the date of the Annual Meeting of the Corporation, the Chairman of the Board will appoint a Nominating Committee of three (3) members, each representing a variety of types of members (i.e., electric utility, water, telephone, gas distribution, etc.). The Nominating Committee will present a suggested slate of directors to be acted upon by the members of the Corporation at the Annual Meeting.” The 2012 Nominating Committee members include: Mr. Robert Borne with Entergy, Mr. Lindy Broussard with CenterPoint Energy, Mr. Henry Leger with Chevron Pipe Line Company, Mr. James Martarona with Simon-Lafayette Consolidated Government (LUS), and Mr. Paul Blouin, President, Louisiana One Call System, Inc. You have been given one ballot for each attending principal member or affiliate member. The principal members will vote for principal member seats and the affiliate members will vote for the affiliate member seat. Following is the slate of principal and political subdivision members whose names have been placed for nomination. If you have a yellow ballot, or Principal Member Ballot, please choose one (1) of the following for representation on the Louisiana One Call System, Inc. Board of Directors: listed in alphabetical order Mr. Morgan Maynard-Shell Pipeline Company Mr. Dewey L. “Sonny” Vidrine*-Gulf South Pipeline Company LP *Representative currently serves on the Board NOTE… Mr. Charles Carney-AT&T and Mr. Mike Mancil-ATMOS Energy* * By virtue of the Louisiana One Call Bylaws, Mr. Charles Carney, representing AT&T and Mr. Mike Mancil, representing ATMOS Energy each will hold a guaranteed principal seat. If you have an orange ballot, or Affiliate Member Ballot, please choose one (1) of the following companies for representation on the Louisiana One Call System, Inc. Board of Directors: listed in alphabetical order Mr. Charles Nelson-Colonial Pipeline Company* *Representative currently serves on the Board - PLEASE TURN IN YOUR BALLOTS TO SHIRLEY BROUSSARD DURING THE BREAK -

33 LOUISIANA ONE CALL SYSTEM, INC ANNUAL MEETING BALLOT BOARD OF DIRECTORS PRINCIPAL BOARD SEATS Choose one (1) of the following for representation on the Louisiana One Call System, Inc. Board of Directors (One ballot per attending Principal Member Company): ___Morgan Maynard-Shell Pipeline Company ___Dewey L. “Sonny” Vidrine*-Gulf South Pipeline Company LP * Representative currently serves on the Board of Directors NOTE: By virtue of the Louisiana One Call System, Inc. By-laws Article VII Section 1, AT&T and ATMOS Energy each secure a Principal Board Seat as an organization which has contributed more than 5% of the total operational expenses of the Center during the previous year. Mr. Charles Carney is AT&T’s representative and Mr. Mike Mancil is ATMOS Energy’s representative on the Louisiana One Call System, Inc. Board of Directors. NOTE: These board seats are occupied for a two (2) year term.

34 LOUISIANA ONE CALL SYSTEM, INC ANNUAL MEETING BALLOT BOARD OF DIRECTORS AFFILIATE BOARD SEAT Choose one (1) of the following for representation on the Louisiana One Call System, Inc. Board of Directors (One ballot per attending Affiliate Member Company): Listed in alphabetical order: ___Charles Nelson-Colonial Pipeline Company* *Representative currently serves on the Board of Directors NOTE: This board seat will be occupied for a two (2) year term.

35 BREAK

36 PRESENTER MR. CHARLES CARNEY-SECRETARY/TREASURER REPRESENTING AT&T AUDIT PRESENTATION

37 PRESENTER MR. ROBERT BORNE – VICE CHAIRMAN REPRESENTING ENTERGY ELECTION RESULTS

38 PRESENTER MEMBER INPUT ADJOURN MR. PAUL BLOUIN -PRESIDENT LOUISIANA ONE CALL SYSTEM, INC.

39 ADJOURN


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