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© 2013 Cisco and/or its affiliates. All rights reserved. 11 Matt Runyan Network Consulting Engineer, Cisco Systems – Tactical Operations

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Presentation on theme: "© 2013 Cisco and/or its affiliates. All rights reserved. 11 Matt Runyan Network Consulting Engineer, Cisco Systems – Tactical Operations"— Presentation transcript:

1 © 2013 Cisco and/or its affiliates. All rights reserved. 11 Matt Runyan Network Consulting Engineer, Cisco Systems – Tactical Operations matrunya@cisco.com March 2014

2 © 2013 Cisco and/or its affiliates. All rights reserved. 2 Thanks to: Rakesh Bharania NCE,Cisco TacOps For initial Networked EOC whitepaper, available upon request

3 © 2013 Cisco and/or its affiliates. All rights reserved. 3 Network Consulting Engineer, Cisco Systems - Tactical Operations Volunteer Firefighter / EMT-B, Apex (NC) Fire Department Communications Unit Leader (COML), NCTF-4 USAR (Type III) 3

4 © 2013 Cisco and/or its affiliates. All rights reserved. 4 About Cisco Tactical Operations Connected EOC Concept and Design IT/Security Considerations EOC Communications Suite Resiliency Redundancy Voice/Video/Data Interoperability Testing Your Solution & Training People Q&A Conclusion

5 © 2013 Cisco and/or its affiliates. All rights reserved. 5

6 6 To deliver a unique level of service in corporate and individual risk mitigation, critical network availability, and rapid recovery from natural or man-made disasters through a highly skilled team of operational and technical experts.  Corporate Social Responsibility / Emergency Response  Internal Support  Industry Influence and Thought Leadership  Business Enablement and Consulting Team Mission Team Focus Areas

7 © 2013 Cisco and/or its affiliates. All rights reserved. 7 Network Emergency Response Vehicle (NERV) NIMS Type II Mobile Communications Center Large scale network services core Emergency Communications Unit Trailer (ECU) NIMS Type III Mobile Communications Center Large scale network services core C17 airlift capable Mobile Communicator Vehicle (MC2 / MCV) NIMS Type IV Mobile Communications Center Medium scale network services core Emergency Communications Kit (ECK) Rapidly deployable communications capability Airline check-in or carry-on form factors Each platform evolves as technology improves! “Respond locally, communicate globally”

8 © 2013 Cisco and/or its affiliates. All rights reserved. 8 Satellite, BGAN, 4G Cellular Land Mobile Radio (LMR) Cisco IPICS Cisco Wireless LAN (Mesh) Cisco Unified CME (VoIP) Cisco TelePresence (over satellite!) Cisco Video Surveillance Cisco Digital Media Encoder Cisco ISR routers (DMVPN, IPsec, WAAS) Security (Firewall and IDS / IPS, Web Security Appliance)

9 © 2013 Cisco and/or its affiliates. All rights reserved. 9  Portable self-contained kit  Rapidly deployable  Ruggedized shock-mounted case  Easily integrated with satellite or other Internet backhaul  Cisco Branch Office Router  Wired and wireless IP phones  Switch  Wireless access points  UPS

10 © 2013 Cisco and/or its affiliates. All rights reserved. 10

11 © 2013 Cisco and/or its affiliates. All rights reserved. 11 Coordinating Resources Policy Making Operations Information Gathering Public Information Dissemination Hosting Visitors

12 © 2013 Cisco and/or its affiliates. All rights reserved. 12 Location and potential hazards First you must survive the disaster, then respond Building layout and Personnel support IT and Information Security in Critical Path Understanding workflows & NIMS Requirements Within EOC (individuals / teams) EOC to outside agencies & entities - interoperability The EOC Communications Suite: Resiliency and Redundancy of key functions / systems Information Security in the EOC IP Telephony and Video Systems Wireless Networks Remote Access and Interoperability Systems

13 © 2013 Cisco and/or its affiliates. All rights reserved. 13 Implication: Engage your IT and Information Security resources early and often!

14 © 2013 Cisco and/or its affiliates. All rights reserved. 14 Example: “Watch Desk” -> IC -> Operations -> Logistics -> Finance/Administration Have backup points of contact or line of succession for key positions. Workflows can influence physical layout of building (video walls, breakout rooms, separate area for media) Individuals may be grouped by ICS Position, Branch or other function (Logistics, Law Enforcement / Fire / Public Works, etc.) Smooth flow of information for best situational awareness is critical for crisis decision-making

15 © 2013 Cisco and/or its affiliates. All rights reserved. 15 Information Sharing for Situational Awareness Mutual Aid / Resource Requests With whom do I need to talk to and share information? Peer Level: Adjoining Cities / Counties Higher Level: County -> State, State -> Federal Lower Level: State -> Regional, Regional -> County Other Organizations: Military, Utilities, Red Cross, VOAD, Fusion Centers, Businesses Public Information: News Media, Social Media (value in two-way conversation)

16 © 2013 Cisco and/or its affiliates. All rights reserved. 16 © 2013 Cisco and/or its affiliates. All rights reserved. 16

17 © 2013 Cisco and/or its affiliates. All rights reserved. 17 Telephone (internal PBX systems, PSTN and NAWAS) Land Mobile Radio Systems Email, file sharing and group collaboration (Intranet websites, wikis, chat tools, web-based meeting tools) Specialized apps, incident management tools and databases (WebEOC, E-Team, CAD, NCIC/DCI, resource catalogs, HR, finance, digital signage, EAS/IPAWS, etc.) Video tools (Video Teleconferencing, video surveillance, analytics) Remote access (VPN, Email and Web) Mobile Apps for Smart Phones & Tablets Wireless Intranet and Internet access for employees and guests

18 © 2013 Cisco and/or its affiliates. All rights reserved. 18 Typical Threats: Service Disruption Network abuse Unauthorized access Defense in Depth (policies, awareness, firewalls, AV, content filters, IDS, etc.) Suite of tools (detection, reporting, alerting, mitigation, auditing) Maintain some ease of use - otherwise, users will circumvent security

19 © 2013 Cisco and/or its affiliates. All rights reserved. 19 Redundant network hardware and cabling Independent A/B Power feeds Server clustering for High Availability Data backup and restore Cloud services – do your homework! Sometimes, less complex = more reliable Cost vs. reliability tradeoffs

20 © 2013 Cisco and/or its affiliates. All rights reserved. 20 Converged IP voice and data network = flexibility Remote access for alternate locations and mobile workers Stable Power required for stable communications - Redundant generator / UPS systems with aggressive PM Redundant circuits – diverse media e.g.: DS-3 and VPN on business-class cable modem, 4G, VSAT Physical path diversity: backhoe example Good relationship with service providers. Know escalation paths! TSP on critical circuits http://www.dhs.gov/telecommunications-service-priority-tsp http://www.dhs.gov/telecommunications-service-priority-tsp Document and test “failover” processes

21 © 2013 Cisco and/or its affiliates. All rights reserved. 21 Resiliency: Where does my data live? Known hazards? Resiliency: Backup and Restore documented and tested Redundancy: Redundant HW, network, power, etc. Redundancy: Options for local production and cloud DR instances Security: Who has access and control? Security: Do provider’s security measures meet requirements?

22 © 2013 Cisco and/or its affiliates. All rights reserved. 22 Increased Flexibility Decreased TCO Unified Communications (voice, video, chat, voicemail, fax) “Survivable” solutions resilient to server failures Cloud services – do your homework! Proper design is imperative (Capacity, Quality of Service) Underlying network must be stable

23 © 2013 Cisco and/or its affiliates. All rights reserved. 23 Enhanced collaboration experience Real-time information for situational awareness (CCTV surveillance / traffic cameras, analytics) PC Desktop screen sharing capabilities Dedicated VTC units, PC, smartphone, tablet apps Web-based services for meetings Video walls for common operational picture

24 © 2013 Cisco and/or its affiliates. All rights reserved. 24 VPN Software allows Work-from-Anywhere flexibility Hardware Solutions for single, multi-user sites or vehicles

25 © 2013 Cisco and/or its affiliates. All rights reserved. 25 BYOD (Smartphone / Tablet) Laptops and USB Dongles Backup connection methods Guest vs. Trusted user access Interference mitigation technology WiFi: 2.4/5.8 GHz - shared 4.9 GHz Public Safety Exclusive 4G/LTE: Commercial networks FirstNet 700 MHz for Public Safety

26 © 2013 Cisco and/or its affiliates. All rights reserved. 26 More than just radios! Voice, Video and Data sharing 5 Rights of Emergency Communications: Right Information Right Time Right Person Right Format Right Device Many solutions: choose carefully (and implement even more carefully) Poorly implemented interop solutions cause more harm than good

27 © 2013 Cisco and/or its affiliates. All rights reserved. 27

28 © 2013 Cisco and/or its affiliates. All rights reserved. 28 Give employees (and volunteers) the proper training to operate in sub-optimal environments Ensure periodic opportunities to learn updated processes and technology Set goals for each individual in what they are expected to do in each situation Seek feedback on how to improve processes after exercises and actual events

29 © 2013 Cisco and/or its affiliates. All rights reserved. 29 Design realistic scenarios: Success can build morale, and stress helps find weaknesses Develop exercise injects based on real-world issues Include EOC Building evacuation scenarios often overlooked (e.g. fire alarm, hazmat, bomb threat) Involve your PIOs and IT and other support staff in addition to traditional responders Test failover and relocating to alternate sites: Do all critical processes and tools still work? Document results, seek feedback and work to improve for “next time” - on a real incident or exercise

30 © 2013 Cisco and/or its affiliates. All rights reserved. 30

31 © 2013 Cisco and/or its affiliates. All rights reserved. 31  On Cisco.com: http://www.cisco.com/go/tacops http://www.cisco.com/go/tacops  Email: tacops-info@cisco.comtacops-info@cisco.com  Facebook: Cisco TACOPS http://www.facebook.com/cisco.taco ps http://www.facebook.com/cisco.taco ps  Twitter: @CiscoTACOPS  Slideshare.net: ciscotacops

32 © 2013 Cisco and/or its affiliates. All rights reserved. 32 Cisco Tactical Operations: please engage with us and tour our vehicles! Connected EOC Concept and Design IT/Security Considerations EOC Communications Suite Resiliency Redundancy Voice/Video/Data Interoperability Testing your solution

33 © 2013 Cisco and/or its affiliates. All rights reserved. 33 Thank you.


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