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EOC –Dispatch Center Integration Butch Garrity MSP Communications Shelburne Falls Regional Communications
MSP Shelburne Regional Communications Center 82 agencies 911 calls-police, fire, EMS Tri-State fire mutual aid District Control Point EMD, QA, FC40, NWMIMT
Pre-event Staff meeting town hall staff police, fire, ems, BOH, emergency management Senior Citizens At risk populations Voad, Coad
Pre-event Review shelter plans Review evacuation plans Obtain needed supplies reverse 911 announcements special call special populations develop staffing model for EOC Critical Facilities ICS-Nims training ECEMP & COOP Plans
Pre-event Phone Numbers Emergency Contacts Board of Health contacts Dispatch Communications updates EOCs co-notification
Event Staying safe during event Maintain Awareness All emergencies local Historical Problem areas
Post-Event Communications Status Damage assessment teams road status door to door assessment Mapping affected areas factors such as river-waterway
Post Event CERT- community emergency response team MRC- medical reserve corps review pre-existing MOAs for services test communications networks fuel for generators
Contact with Ham Radio operators staging areas for state/federal resources Hazardous Materials secured bus companies/transportation
Event Staffing exhaustion contacting special populations regular population needs critical facilities evacuation needs shelter needs communications
EOC opening local EOC declaring state of emergency triggers? Call volume? Damage? Procedures for damage assessment?
Regional EOC opening? local EOC triggers? Call volume? Damage? Procedures for damage assessment?
Regional EOC Asset management coordinate resource requests prioritize requests interface with MEMA region 3 local resources communicate with EOC
911 emergency calls where are they routed for response How will the resolution be communicated back to the dispatch center? Shelters? Evacuation Routes?
Shelters- Liasion When can residents return? Status? Who is in the shelter? Animals?
Communications Tower status Radio sites Generators Regional Resources Critical infrastructure
Management Teams Incident Management Teams NWMIMT Type 1 or 2 teams MEMA communications National Guard
Communications Web Eoc Status reports faxed? CAD? EOC- Communications Center linkages Shelters
Ham Radio COAD Interface VOAD interface Common consistent communications
Multi-agency coordinating Center(s) Regional EOC & MACs should be pre-designated
Reverse Radio Internet Phone Media Communications challenges
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